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Wasting money on Sky and Sky Plus

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Sky Plus and regular Sky have both proved to be a waste of money and time as far as I am concerned.  I started in happy, positive mood by installing a dish on top of my roof which is 5 stories up, scaffolding erected to bring the cables down and into the correct locations, engineers cabling under floors and connecting up to a central internal box, and a shiny white Sky Plus box installed.

I took out a contract with Sky Plus but found I never used it and I didn't really need any of the programs so I cancelled and went over to simple digital reception.  During the works to install Sky the existing aerial was wired through the Sky dish and the four TV points in the house therefore now all go through the dish in order to get a sky or digital signal.

To my surprise after just 12 months and a week the Sky Plus box died.  A fuse had blown in the house and that killed the box and it was no longer under the year's guarantee.  My engineer came to disconnect Sky and get me a digital signal for the one digibox installed in one room.  I then ordered an ordinary Sky box, instead of another digibox because I enjoy Euronews very much and the digibox doesn't access that channel.

Sky Dish, wasting money on Sky It took 10 days to arrive and finally the engineer came over to install it; another pocket of money down what was becoming a much larger financial drain that I had ever anticipated.  The next problem was with Sky - I had to cancel the existing card for the Sky Plus and get a new card.  This took three weeks to arrive, at this point I had to start a new contract for signal and free to view only.  This started up a month of aggravation, telephone calls, letters, their demands, threats, etc.  It was a battle on my part to convince Sky that I no longer wanted a contract for any pay program with them.

Now, less than six months later my Sky box died, last night - no power outage, no accidents, just a quiet death.

I no longer want Sky anywhere near me.  I will get a digibox for my other TV, and eventually a digital TV.  However, I am now sceptical about all this new TV technology - I believe that many of the basic concepts involved in the new age of TV reception revolution are seriously flawed and there is no proper regulation or watchdog.  The government needs to step in and take some form of stand on this to help protect and advise us of our rights.

For me, well, I am getting used to watching less and less TV.  Maybe that is no bad thing.  A good book beckons on the nearby table.

By: Jackie


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Noel Sherlock

Noel Sherlock

I know the feeling of trying to contact sky customer service. It is virtually non-existent. I have tried to question my phone bill and have been unable to connect with anyone who is able to deal with my problem.

I have sent e mails to :allcustomercareescalation@skyb.com which is an e mail I was assured would be dealt with only for the e mail to be returned as a technical problem at sky end and will not accept any e mails forwarded to them.

So as I can't make any contact it is my intention to cancel my sky/internet/talk talk subscription by cancelling me direct debit. Maybe then someone will contact me and ask why I have stopped paying my subscription. I really look forward to that. BT will offer a better service and at a cheaper cost.
Noel Sherlock
4th Oct 10 13:41

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Anon

Anon

Paid for Sky plus to be installed, informing the salesman that I lived in a fourth floor flat. He said no problem, the engineer would be here on saturday to do it!(3 days later). The next day i'm informed he'll be here between 10 a.m and 12 p.m on Sunday... 9am or ten to nine to be more precise, he arrives and tells me he can't fit it as i'm to high!!! Surely the salesman should have known this?? I now have to wait for a two man team to come out, but he was far from optomistic!!!!! Wot a world we live in... We can put men on the moon, send huge telescopes millions of miles in space, put sattelites up there! But one on my wall.... No chance!!!!
Anon
30th Sep 10 09:47

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JimBob

JimBob

And now they want another £2.50 per month subscription - on the same day they announce profits of £1.17Billion - yes that's typical of BskyB.
JimBob
29th Jul 10 17:46

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david

david

sky engineer was due this morning but didnt turn up to install sky plus - no customer service at weekend over phone! various other problems trying to get sky phone disconnected - one department to another dont seem to know what they are doing????
david
8th May 10 16:16

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Frustrated

Frustrated

Since my subscription to Sky + in June I have had 3 replacement boxes and now look forward to the 4th on 26th August - 2 months after my start of contract . During this time I have had no time on full coverage as the first box would not record with subtitles on channel 5, the second would not turn on or off after the first few days without switching off at the mains, the third one has not been recording at all and as I was away all the recordings were failed therefore as far as I am concerned I should not be paying for this service and am seriously considering cancelling my direct debit and telling them to come and take the lot out!!!!!!
Frustrated
22nd Aug 09 12:29

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me

me

It would be a great day for the world when everyone stopped watchIng televIsIon then we could mabIe fInd IntelIgence as tv only makes us retarded In our outlook towards everthIng else.
me
6th Jun 09 00:41

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Roving Scot

Roving Scot

I have been a Sky customer for many years atleats 10plus years.
As long as everything works all is good to very good but as soon as something goes wrong it does not matter who you write to no body takes any notice including Mr. Murdoch present chairman Mr. Darroch the customer service Executive Mr. Mark Anderson-the sky staff does not know if he actually exits.

I ordered sky Plus in August and only lsat week they completed the contracted after so many letters and telephone calls the engineers called in 7to8 8 times in 2 months and some of them did not even know why were they here.I wonder if through this gripe column If I can get some body at Sky to reply to my letters.
Roving Scot
4th Feb 09 16:42

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Hacked off of Barnsley

Hacked off of Barnsley

Had no end of problems from SKy from the start. They told me they were coming on the 12th December 08 - they didn't turn up - when I made (lenghty) enquiries, I was told they were "scheduled to turn up on the 13th" - which I had told them from the start was not going to work, as I would be away. Then when they HAD installed the box (a week later, and they DID stick to the timetable) I made enquiries as to my internet.

I wanted SKY MAX. I took advantage of that "recommend a friend" deal that was on over xmas, I'd already run thru a few things with the agent on the phone whilst at my mates (so I have witnesses) - it was this few weeks later that led to the problems..... I cant have MAX. Why? I asked - they said "your area has run out of capacity, we're waiting for an upgrade" - I'd just shelled out a fortune to have my phone line restarted, purely on the basis that I COULD have MAX - I was asked "Did they not run it thru the postcode checker?" I answered "what postcode checker".... so cue longer and longer calls, waiting, passed from pillar to post, then I was told that I could have the phone, net, and sky for 28.00 per month......

Soooo......

All goes well, until this month - January 2009. I get the first bill. They've already taken 17.50 (which I think was the agreed monthly amount after some bartering and me mentioning that as they hadn't checked their area for suitability, it was MIS-SELLING, therefore ILLEGAL) - I have a bill for 38.00 and it appears that is what my contract and DD's have been set up for.... No way.
I am fed up with SKY already, They promise so much, and yet FAIL in every respect. I am on with Trading Standards as I have been misled from the start.
Hacked off of Barnsley
9th Jan 09 21:56

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RickS82

RickS82

Anyone looking to avoid setanta or sky sports subscription charges . . Tip of the day for Free Football . . . www.iraqgoals.com . . . No thanks needed
; )

If you need Internet with market-leading speed and reliability just let me know: rick@euphony.net
RickS82
8th Jan 09 22:52

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brightspark

brightspark

Dear All,

With all these HD Channels coming out, these types of boxes including Sky+ will eventually become obsolete.

Between Sky TV and Santanta Sports it costs £678 per year to subscribe to watch sports channels.

£520 per year for Sky Sports. (Maybe higher for their HD Channels and set up charges)
£158 per year for Santanta Sports. (Plus a £20 connection Charge)

The UK allows this to happen because OFCOM are failing to aqddress these issues.
brightspark
29th Dec 08 01:41

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stace

stace

I can definitely identify with the Sky gripes for this week, I myself hae been through the same thing...unbelievable!! Sky needs to be fined or government needs to put a curb on their rip off attitude that obviously is legal and lawful .Sky is appalling and I wish I could get rid of them...if it was not for the area I live in and if cable were available...hmmmmmmmmmm
stace
26th Nov 08 13:06

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Anon

Anon

A few days ago I ordered a sky+ box to be installed, I ordered online and selected to have a morning install (8am - 1pm). At 1pm I received a call to say that the engineer would be with me between 1pm and 4pm. At 4:30pm I called sky to find out where the engineer was, I work from home so I wasn't going anywhere anyway, but wanted to "express my dis-satisfaction". The customer service agent called through to the driver and was back on the line within 2 mins (i was surprised at the speed) to tell me that the driver was 1 min away. As I hung up the phone I looked out of the window to see a van (3rd party) driving slowly down the street, the driver appeared to be searching for a house. I went downstairs to open the door for him but he had driven straight past and turned out of the street. I called sky back to tell them that I had just seen a van pass and wanted to make sure they had the correct address, they did, and they called the 3rd party company to check that they had it down correctly. I was then told that the job had been cancelled as the driver could not find the property and could not be rescheduled until next week. I now have the install arranged for monday morning between 8am and 1pm. I am now saving up all my negative energy to throw at sky because I know that at 1pm on monday I will still be waiting for the engineer to arrive.
Anon
25th Oct 08 12:27

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antigriper

antigriper

I have sky broadband and a sky box which is 7 years old, and have never had any problems with either!
antigriper
15th Oct 08 17:30

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A very disappointed customer

A very disappointed customer

Had sky digital for about 5years, upgraded to sky plus, installation engineer took the viewing card out of old box and put it into sky plus box. I said I've more than paid for that card and should be allowed to use the old box in a bedroom, but he said I could only have one card. Rang customer services and they offered me another card for £10 pounds per month multy room. I said but I own this card and should have a new one with my new sky plus box but no joy. I was talking to a -pre-programmed asian person who just kept saying £10 pounds a month for a new card.
A very disappointed customer
8th Oct 08 09:43

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Fergi

Fergi

Recently sky said that sky customers could call sky free but infact this is not true as I tried to call sky and asked and you sky said it would be June now your saying august so can you tell me why you sky seem to change the call sky free from one month to another its shocking you aren't a loyal company you just tell people one thing then another I think sky aren't very truthful you just tell people anything I can't wait till my contract runs out so I can find a loyal company that tell people the truth not one thing then another I am very disappointed with sky this message is from a very unhappy customer.
Fergi
3rd Oct 08 15:51

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