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Sky Freesat wasn't exactly free

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Fed up with poor reception on my Freeview box, I looked into other means of receiving digital television, and discovered SKY offered a package called Freesat.  For a one-off payment, of around £150-180 at the time, a dish and box would be installed and I could enjoy a clear picture of the free to air channels.  I hadn't the slightest interest in any of the subscription packages on offer, so this sounded ideal.  I phoned the order line, and was amazed by the efficiency with which my call was answered by a human being.

However, then the sales pitch started.  There was a special promotion at the time whereby I could have a six-month free trial of six mixes, for a reduced price from the standard Freesat package at around £115, and if I didn't want it to continue it would just stop after six months.  Knowing this is never how it works, I emphasised that I was not interested in subscribing monthly,nor in the six mixes, and sought reassurance that this was not the usual deal where the customer has to remember to cancel otherwise the bills start arriving.  I was categorically assured that I would be contacted for confirmation before the trial period was up.  So thinking I had nothing to lose, and a considerable cash saving to make, I reluctantly agreed.

The one-off payment was debited from my Credit Card, and the Sky engineers turned up exactly as promised and efficiently installed the Freesat equipment.  A short time later a typical welcome type letter came from Sky with some vague bumph saying something about a subscription.  I duly phoned them up (now the more usual press button 1 etc.  etc.) and re-iterated that I hadn't applied for any subscription package but Freesat, and was once again reassured that I would be contacted in time to confirm whether or not I wanted to subscribe to the six mixes after the trial period.

Sky remote Six months later, I'm paying my credit card bill online and notice "Sky subscription £21".  Right away I e-mailed their customer relations department to complain that I hadn't been contacted, and didn't want the subscription.  A week later, with no response, I followed this up with a letter, and also wrote to my Credit Card provider, explaining the situation and asking them to cancel further debits.  About ten days later, I received a letter from Sky, saying that they could not refund the first payment as I hadn't notified them in time, however, they would now cancel the subscription.  My card provider also telephoned me around the same time and told me another £21 had just been debited.  The said they would refund this one while they investigated.

Now, about a month later, I have just received two further demands for payment saying I am in breach of contract etc etc.  It now looks to me as if what I was originally supplied with was an entirely different package from that which I specifically asked for.  I couldn't have made my wishes any clearer, the woman I spoke to was Scottish like myself, not English or Indian, so there cannot possibly have been any misunderstanding of my accent.  A one-off payment was initially debited, suggesting it was Freesat and not a free-for-the-first-six-months-subscription package.  I have had a letter acknowledging my cancellation from one person, and yet I am still receiving threatening letters from somebody else. 

The impression I now have of SKY as an organisation, is one which either encourages or condones their telephone sales staff to not only be sparse with the small print, but to blatantly lie in the face of direct questions, and sign people up for deals which they do not want.  In other words, con artists.  Either that or hugely inefficient with communication problems, or both.  I have replied to the threatening letters with copies of all my previous correspondence, and now await the outcome.


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sickofsky

sickofsky

Sky are a rip-off. I decided to stop my membership because of the constant repeats, every day the same things andI had had enough. I opted out but Sky should have continued to give me freesat on my Sky box.
Not so.
I rang their premium rate number and an advisor kept me on for some time and then said she had re-set the signal and I should get freesat on my sy box. Not likely. Weeks later i still haven't got it and they then had the nerve to tell me that I could pay £179 for it (in one e.mail) and 329 in another. So I have thrown the box away and get my freesat on the TV as before Sky. I would not join Sky again if they paid me. Watch out
sickofsky
30th May 14 16:07

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0
Mia the cat

Mia the cat

People have their wires crossed. FREESAT has nothing to do with SKY and is a subscription-free service (as opposed to rip-off Sky). You buy the dish and choice of receiver, get it installed and that's it. I advise buying the best receiver you can afford - one with all the record and watch options.
Mia the cat
10th Jul 13 21:28

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Nick

Nick

Nothing is 'exactly free' on this planet anymore, except air - and even that is often polluted by your goddamned cars!
Nick
10th Jul 13 13:54

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fam

fam

I paid an OAPs rate of £192 for my freesat and I do not use it. I thought that all the Freeview stations would be on it such as Challenge and Yesterday. No sky news either.
fam
12th Dec 12 19:28

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-7
Never use Sky

Never use Sky

I purchased a Freesat card for life from Sky only to find it has been cut off. When calling the help number I have was told I had to pay again I told them I have the original card for life and they pretended to make some changes to my satellite box and promptly cut me off TWICE. I will now get a Freesat Box.
Never use Sky
20th Jun 11 09:23

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1
arrawn

arrawn

Go to Sky,you must really be desperate to do so,but signing up is nothing compared to leaving,We have been leaving Sky for three months now, but every time we phone them they say WE have "reinstated"so will have to give 30 days notice(yet again).But NO MORE,enoughs enough,got in touch with consumerdirect.gov.uk,they really seem to know whats what,so I hope to hear no more from "The Dreaded SKY". USE THEM AT YOUR PERIL..
arrawn
11th Jun 10 21:11

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-6
Richendasc

Richendasc

I had exactly the same problem with Sky. I stopped the payment and for the next 6 months or so received telephone threats, legal letters, baliffs at my door - awful pressure, stress and harrasment. I became ill and a friend took over the battle with this obnoxious company. Thankfully the threats have stopped but now they refuse to send me out a freesat card. I have been fighting this since last November (2009). Some employees of Sky say they have ordered a card for me to receive in 14 days, others say they will get back to me, others say I have to pay £20. I have asked that a manager should phone me - guess what? Silence! I refuse to ring them on their expensive number - last time I was kept holding for over 45 minutes .... listening to ghastly music, repeated messages and silence! My advice to everyone - DON't use Sky unless you really have to! The worst company I have ever dealt with.
Richendasc
1st Jun 10 22:33

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sat fax

sat fax

You should have gone to B&Q .. they sell freesat dishes all inclusive for £49.
sat fax
26th Mar 10 01:45

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1
swan

swan

I had the same problem and they wouldn't even let me talk to a supervisor when I asked and I had in fact given the required notice but they conveniently lost the paperwork and claimed I hadn't although I had it on my phone bill, about an hour and a half each time. As well as getting cut off frequently when I asked difficult questions. So I wrote to the Marketing Director personally and had an email back from his PA the same night and she had cancelled my subs (there were several for different flats). However, a few weeks later I got another notification that they were going to deduct more money. She then said the only thing to do was cancel my credit card and get another!!! which I did and that solved the problem. Pretty odd way to run a business. They are a monopoly. That is the problem.
swan
22nd Feb 10 21:42

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POLLYPUTTHEKETTLEON

POLLYPUTTHEKETTLEON

SKY
Totally understand you point, but always read the T&C'S first, I have signed up for numerous free trials for various products and services, and have never been stung simply because I familiarise myself with the small print. If you do this then there is no reason to rely on 'someone' reminding you to cancel. free trials are legal and can be beneficial as long as you know what your getting yourself into.
POLLYPUTTHEKETTLEON
18th Jan 10 12:09

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patsie

patsie

After cancelling our Sky+ subscription, due to unneccessary increases in monthly subscriptions, we were offered to come at what seemed a good deal at the time.
We were offered, no contract for 6 months, 2 package deal for bargain price of £12.+ per month, without broadband, without telephone - as we didn't want to pay for these as we have contracts with other suppliers.

We then informed the caller that we no longer had a Sky+ box, as we sold it on after cancelling contract and she offered us a new Sky+ HD box for bargain price of £49. She informed us this would be delivered within 2 days. She further informed us that we needed to complete a credit card transaction for new box and as she experienced computer difficulties would recall us within couple of hours. She bid us farewell and welcomed us back to Sky.

A week later, after having received no recall, no Box delivery, we found out that Sky had taken the first instalment from our bank account. It was twice the amount agreed.

After many lengthy calls, being passed from pillar to post, being cut off twice, I was informed that we had been charged for the Sky+HD pack on top of what we agreed at £12+ per month. This was all happening without us even having any box, signal, service.

We are also now trying to recover the monies from Sky. They are very deceitful in their practices, and would recommend everyone keeps well away from them.

I understand I am not the first person to experience this kind of fraud and deceit and clearly the
Fraud Office and Trading Standards certainly need alerting.
patsie
26th Jun 09 18:38

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3
Helen white

Helen white

Installation of sky called. Never got new dish that I signed contract for, got a sky plus box that keeps freezing. They took my free to air on all tvs up in rooms and broke trap door leaving to my expense. Phoned sky like always they will deal with matter. Weeks go by and you get phone bill and see the cost in phoning sky so I decide to write. Maybe I wrote for about a month and guess what? I got no reply, only same standard letter from a mark anderson. So I phoned looking for him and to my suprise one of the customer reps told me he doent exist. So not only did I get ripped off, robbed of my viewing, have a box that keeps freezing, paid high price for phonecalls, but all along I was writing to a fictious character called mark anderson. So sky, now you will be robbed of your money and time through alot of public media, because you have failed to your high standard customers like me!
Helen white
21st May 09 13:00

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Bifta

Bifta

I'll bore you with these details:

Sky charge you £49 for a box and some vouchers to spend in Marks and Spencers and you all think it is wonderful.

Now read the small print

1. You get charged either £30 or £60 connection fee.
2. You pay £678 per year to watch HD Channels
3. You have to pay out for a TV capable of recveiving HD Channels.

Not good when your all being ripped off by the UK Government!

£800 per year to drink water
£1400 per year to your Councils
Subsidising Mr. Fred Goodwins Pension and contributing funds to MPs to do their homes up.
Paying out £888 per month in HP Charges to drive a 4x4 that does 12 miles to a gallon and paying out £2088 in fuel costs over a distance of 20 miles per day for a year.

Getting double glazed windows for £3300 and paying back £8600 ( I saw this on a TV Advert in very small print)

You need to look at all of this as this is why your all in debt.

Welcome to Rip off Britain where the Government walk all over you.

Take care my children
Bifta
13th Apr 09 04:09

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2
Josh

Josh

What's freesat I haven't heard of this? I've moved here from Spain (parents moved us there as a kid) and British television is quite an eye-opener.
Josh
31st Mar 09 13:20

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6
Ken

Ken

God you left freeview for sky, you need your head checkin mate. Oh and always read the small print, never let them sell you something you don't want.
Ken
31st Mar 09 02:20

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