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My gripe is the ridiculous Ryanair excess baggage policy. Lots of people use low-cost airlines these days because its a cheap way to fly and we can all do without the frills when we want to go and see family. However, be warned, sometimes travelling with a no-frills airline can cost you more than you think. In particular, pay attention to your baggage allowance or you could end up paying a hefty surcharge for those suitcases on your return trip.
Back in the good old days a few kilos here and there didn't matter, but at some airports and with some airlines they count every kilo and will quite literally come down on you like a ton of bricks if your baggage is overweight.
I travelled from Stanstead to Valencia with family this year for Christmas by the low fairs airline Ryanair. We packed as light as we could and between the five of us had two suitcases and one piece of hand luggage each. We had no problem on the outward journey as the suitcases weighed 15 and 20 kilos each and the hand luggage was around 10 kilos which was the recommended weight. Generally I have found that the check-in staff are quite agreeable. A small discretionary surplus is to be expected and overall it often averages out as sometimes the hand luggage is light or one or more of the items of baggage I the party will be light.
On the return journey we pre-paid for one extra piece of baggage at cost of 10 to accommodate Christmas presents and souvineers bought whilst on holiday. We considered the possibility that we may be slightly over the limit of 15 kilos, but probably not by much and as it wasn't a problem on the outward journey we proceeded to the check-in desk.
Imagine our surprise when the Ryanair employee checked our baggage in and handed us an excess baggage receipt and instructed us to go to the desk and cough up an extra 80 Euros because the combined excess weight of our suitcases was 10 kilos! Bear in mind that there were five of us travelling and between us we only had three suitcases. She even held back a boarding pass until we came back with the stamped receipt as proof of payment.
The whole experience left me mad as hell and we weren't the only passengers to suffer this fate. The people in line in front of us ended up re-packing their suitcases to try and escape the excess baggage penalty. Unfortunately we could't do that as she had already billed us for the extra kilos and was ready to move on to the next load of passengers.
Cheap flights, but theyve sure found another way of screwing the passengers out of money. Why can't they be a bit more lenient with the weight allowance? I can understand that the restrictions are there partly for safety reasons, but I do think in this case the check-in staff were a little bit harsh. Maybe they really should start weighing the passengers as well. That would make life interesting!
By: KennyLeave a comment
If you want to be treated like a first class passenger then travel first class with an airline that offers you this choice.
I flew on Thursday last week from Stansted with easyJet. Whilst hanging around I had the idea of trying my bag in the Ryanair gauge at the airport. Guess what, it didn't fit!
I was immediately jumped on by a Ryanair member of staff that told me that I'd have to check the bag into the hold and pay extra. Once I had explained that I was checking for future reference and was actually flying with another airline, I went on to explain my confusion that although the bag was under the size published on their website and it fit into the gauge in the
shop, it didn't fit in their gauge, Why not? I asked. The answer stunned me. The guy orang forward and said, and I swear this is the truth, "you didn't expect it to be the same size as published did you?"
So, if I do happen to fly with them in future I'm taking a print out from their website and a tape measure. I'll be armed and ready for the robbing bast*rds!
Not exactly true, my sister works in trading standards, and I asked her about this, if ryanair scales are not working properly, they should not be getting used
so if you refuse to pay the excess, and might miss your flight, you could suggest then, you will get trading standards involved
If you have only paid to take 15kg in one bag then why fraudulantly try to take 16kgs?
This is theft and that is why you get charged.
Which?, the consumer watchdog, has launched a so-called Super Complaint against credit card surcharges. A Super Complaint, which only a small number of bodies are allowed to issue, ensures that the Office of Fair Trading conducts a preliminary investigation, with the option to undertake a full-scale review.
The cost to the airline would be around 20 pence to process a debit card payment and no more than 2 per cent of the transaction value for a credit card, it claimed. While Ryanair charges a family of four £40, the same family would be charged £38.50 by Flybe and £5.50 by easyJet. "
Actually Ryanair is probably no. 1 in the world when it comes to consistently enforcing their regulations. Basically their motto is: No exceptions.
If you'll note, the author with the gripe is the one endorsing that rules shouldn't be strictly enforced but rather enforced on a case by case basis.
I agree with you that the creditcard fees are extortionate but they are not hidden. They will be clearly displayed before you finish your payment.
The problem arises from the lack of consistency with regard to the application of the allowances and tolerances.
"There are no hidden fees with Ryanair. Everything is clearly spelled out at the time of booking. "
Up to a point this is true, but the credit card fees are not added until the payment process. This is understandable because up to the point of payment, the system does not know what credit card is going to be used, and different types attract different levels of fee. What is scandalous with Ryanair is that they charge the fee per segment and per passenger, whereas other airlines charge it as a one off on the booking. Where other airlines are simply recouping the cost of card payment, Ryanair are making a large profit out of it.
"If you don't like it, fly with someone else."
I do, frequently, and hopefully will never have to fly with Ryanair.
There are no hidden fees with Ryanair. Everything is clearly spelled out at the time of booking. If you don't like it, fly with someone else.
I checked in a bag recently (not Ryanair, I would never fly with that bunch of cowboys) but with another carrier. The indication was that my baggage weighed 36 kg. I stood on the scales, and it overread my weight (which I know) by 8 kg. I took the bag and weighed it on three other scales and got 32 kg, 28 kg, and 26 kg respectively, average 30.5, which was the figure finally agreed. I also made a formal complaint to the airport management.
Dingleberry
I booked a flight in December for May this year.
Their baggage policy changed in the mean time and they told me I had to pay more.
B*stards.