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Has anyone used Globespan Airlines? I have recently used their so called "Award Winning" service to travel to Canada and was less than happy with several aspects of their service.
First of all, the flight was delayed by two and a half hours due to the co-pilot's security pass being out of date. How ridiculous is that? We were even called to the departure gate before this fact was announced over the tannoy. Secondly the food, for which an 8 levy is charged was almost inedible in my opinion. If Jamie can produce school dinners for 39p, why can't Globespan produce a reasonable meal for more than 25 times that amount?
The final straw was the poor choice of in-flight entertainment. The only movie we had for an eight hour trans-Atlantic flight was Mrs Doubfire! This movie was made in 1993. How cheap and out of date must a movie be for Globespan to show it on a flight? Maybe they picked it up from a bargain bucket of some retailer at the departure lounge before we left?
However, the real cause for my rant is the impossible situation regarding registering my complaints with Globespan. Their website is as far as I can see completely unhelpful and freely admits that they will not respond to feedback! By sheer volume of e-mails sent and threatening to write to newspapers, they finally conceded to send me a reply, with promises to review my complaints. However, all subsequent e-mails sent by myself have been ignored.
I have twwo questions:
1) How on earth did they win an award?
2) Who on earth deemed them worthy of an award?
If I'd the decision had been mine they definately wouldn't have received one that's for sure! I'd love to hear from anyone with a similar experience with Globespan and advice on how I can raise the profile of my complaints.
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p.s. I was delayed last week three days running.... ATC must be cowboys too.... x
Not any more they aren't. They are no longer operating, and the airline industry is better off without these cowboys.
The 'gripe' is not just about delays, there is a malaise throughout the airline. However I suspect it is on its last legs, and the industry will be no poorer for its demise. I do have sympathy though for the poor sods who will lose their jobs,and for the people whose holiday plans will be wrecked.
From today's news. If this is airline is on the brink of collapse, I am sorry for staff who will lose their jobs and passengers whose arrangements will be ruined, but the industry will be better off without these cowboys.
I have finally given up allowing Globespan the benefit of the doubt and find it much more efficient to either travel Aer Lingus ex Dublin or BA ex Gatwick with similar costs.
So my advice to anyone thinking of using Globespan is to think again and seriously check out the alternatives if you don't want to encounter delays, ruined holidays and frayed tempers
Yes I have flown with Globespan twice and will NEVER do so again. Both flights were massivly delayed due to unkown reasons and my letter of complaint never got a response. AVOID THIS AIRLINE AT ALL COSTS THATS FREE ADVICE. If I were you I would pay the extra £200 and go with virgin\BA etc they are a real holiday spoiler.
Chris80