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I "bought" a 1st class Apex return from Bristol to London advertised at £46.50 online only to receive tickets for a standard saver return through the post.
I appreciate this seemed like a good deal (perhaps too good to be true) but between me pressing the correct buttons i.e. next to the 1st class Apex text (which showed up through out the rest of the online booking, so I knew I had selected the correct product) on the page and me receiving my ticket.
theTrainline.com took it upon themselves to not give me what I ordered nor inform me that this was either not available or the incorrect price.
I have to say that I'm not entirely pleased with the way all this has gone, in fact I only looked at theTrainline.com in the first place because a colleague said he had booked a 1st class Apex return for the same day between Neath and London for £56. So I am not the only one who saw good value 1st class rail tickets offered on the Trainline web site. Phew! Thank god for their customer service - "No madam, you are mistaken, that cannot possibly have happened" Arrgh... it did happen, don't you just hate being called a liar?
I for one won't be using theTrainline.com in the future because as far as I can see they made a mistake and refused to admit that they did! To add insult to injury they will now charge me an additional £10 to cancel the ticket that they screwed up in the first place. My colleague received the correct 1st class tickets, yet they messed up big time with mine... what a farce!
Thanks for letting me having a moan and get this off my chest!
By Maz
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Then they suddenly decided to CHANGE their site.God knows why?
Inadvertantly I managed to buy a Ticket that could only be Downloaded
onto a MOBILE,which I & my Wife do not possess.
OK so we are an elderly couple,trying to keep up with today's technology.
But nobody takes this into account! Apart from all the inconvenience involved,
these overpaid young graduates who constantly change their Internet Sites
usually do it for one reason,viz TO CONFUSE THE PUBLIC & MAKE MORE MONEY.
Will Never Use Trainline again. Apart from the Distress it Caused my wife ,especially as she was Visiting London to see a Relative Having Chemotheraphy ,combined with the
Unhelpfulness of some of the Staff at Newark Northgate & having to Pay an Additional
£27 for the same Ticket. TRAINLINE NOTE
It's Back to the Only Reliable Way to Travel these days. BY CAR.
Furthermore, If Inclined who do
I sue or Claim From : Trainline,Network Rail or Virgin. ? But of Course they Treat us
all with contempt & believe they have it all sown up,until they get too complacent & clever
as they invariably do & C--k it all up!
I won't be using them again.
All in all a 3* company advertising as a 5*
When will you send my confirmation? Glad I have an extra day to figure this out myself...Bogus!
I have booked online for a number of years as I work off shore so go regularly on long train journeys.
But I have to say if your booking online DONOT BOOK with Mytrain.ticket.co.uk they are by far the worst , on their website they have advertised an any time fully flexible/fully refundable ticket you pay a bit more because it is fully flexible Ideal as I sometimes require to travel either late on a tuesday or early wensday morning.
But it was ANYTHING but flexible only useable on day of stated travel and refund takes 28 DAYS with the added cheek of a £10 charge. So I contacted customer services to try and amend the booking , Customer service an Absolute disgrace no help, very cheeky and with the added bonus of a £10 charge. I have booked online before and once I contacted customer services with other companies and had nothing but a helpfull and friendly service.
Need less to say I wont use them again and will not berecommending there services to any one in the end it cost me more in time and money than it would have just to pay at station.
Andy