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I am amazed at the comments I have been reading on this site. I was trolling the web and came across this site partly by accident. It seems to me that wherever an unfortunate experience occurs, we label the pub as typical of its breed. Like most people, I have had good and bad experiences in a wide range of establishments and that's just a part of life.
a customer taking a fly out of a matchbox...
I have listened to stories from an old friend who then ran a pub in a popular chain - not Brewer's Fayre. He told us of customers that turn up with every intention of complaining to try and extort reduced or even free meals. One woman came up to the manager and said "My husband will come in very soon, and I should warn you that he WILL complain about something" - and of course that is exactly what happened.
On another occasion the manager saw a customer taking a fly out of a matchbox, the customer then placed it on his plate having first eaten almost all of the meal. There were many other such stories. It seems we, the public can be sometimes more guilty of sin than the eating rooms we visit.
I have concluded that the British public have a lot to learn regarding the proper way to complain and how to communicate. To leave an establishment unhappy at the service and not point this out at the appropriate time means we leave with a festering annoyance and then write letters to the group management or GRIPES on the internet.
Having recently stopped en-route near the end of the M6 Toll Road we had a meal at The Orbital, a Brewer's Fayre pub. It may only be a sample of one, but the superb service we had refutes all the generalisations here. Contributors to Gripes pages should at least, "put pen to paper" to show a less obvious lack of fair balance.
By: Happy Eater
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Rubbish! Not like our beloved Weekly Gripe
The best we had was a man who loudly began complaining that he'd found a 3 inch nail in his meal. He was vocal, obnoxious and rude. Anyway - obviously we were going to refund him, despite the fact that we could not understand how this nail had got into his food. Until the lady sitting at the table next to him obviously got fed up of listening to his bleating and, equally loudly, stated that the nail 'appeared to have fallen out of his pocket, into his hand and onto the plate towards the end of his meal'.
He went bright red, paid the full bill and left. Cheap b***ard. It was hilarious.
And before you ask, yes I have been employed with large catering companies all my life. I am now retired and complaining all of the time.
Rip-off Britain, I'll say.For example, pay rises, you get 2%,fuel, utilities,etc ALWAYS go up way above inflation rate.
One day, NOBODY exept the rich will be able to afford to live.
But one thing I have learnt is that motorway services are designed to rip you off. The only services I use on the motorway are the toilets and Costa Coffee. All the rest is designed to take your money. Before you ask I would pay for the toilet as well. They tend to be cleaner.
trave11er