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When you should complain about poor service

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I am amazed at the comments I have been reading on this site.  I was trolling the web and came across this site partly by accident.  It seems to me that wherever an unfortunate experience occurs, we label the pub as typical of its breed.  Like most people, I have had good and bad experiences in a wide range of establishments and that's just a part of life.

a customer taking a fly out of a matchbox...

I have listened to stories from an old friend who then ran a pub in a popular chain - not Brewer's Fayre.  He told us of customers that turn up with every intention of complaining to try and extort reduced or even free meals.  One woman came up to the manager and said "My husband will come in very soon, and I should warn you that he WILL complain about something" - and of course that is exactly what happened.

A hand writing On another occasion the manager saw a customer taking a fly out of a matchbox, the customer then placed it on his plate having first eaten almost all of the meal.  There were many other such stories.  It seems we, the public can be sometimes more guilty of sin than the eating rooms we visit.

I have concluded that the British public have a lot to learn regarding the proper way to complain and how to communicate.  To leave an establishment unhappy at the service and not point this out at the appropriate time means we leave with a festering annoyance and then write letters to the group management or GRIPES on the internet.

Having recently stopped en-route near the end of the M6 Toll Road we had a meal at The Orbital, a Brewer's Fayre pub.  It may only be a sample of one, but the superb service we had refutes all the generalisations here.  Contributors to Gripes pages should at least, "put pen to paper" to show a less obvious lack of fair balance.

By: Happy Eater


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trave11er

trave11er

I am not one for gripes but poor service is not on we when to fayre and square at 5.30 the place was emty and we was still wating to be served at 6.10 [ten minits past six] this is a wait of fourty mins and is def not on
trave11er
6th Feb 14 20:19

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0
Gripedoctor's waiting

Gripedoctor's waiting

GRIPEABOUTIT.COM is real comments from real people I like sites where I can vent and let it all out.>ANONY< some of the comments here sound like bull but its fun to read them
Gripedoctor's waiting
3rd Mar 11 00:54

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-31
gripedoctor

gripedoctor

Hello everyone.Gripe with the gripedoctor just google me.i'll be waiting.
gripedoctor
18th Feb 11 01:51

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5
anony

anony

gripeaboutit.com is an american site full of american nonsence.

Rubbish! Not like our beloved Weekly Gripe
anony
29th Jan 11 15:40

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-15
Mary

Mary

I am a country villiager who has travelled a great deal both in europe and asia as part of my nursing commitments especially with the armed forces.Can anyone explain to me why my villiage pub cannot provide me and other ladies like me with a lounge bar where I can be free of such profanities,whilst at the same time the lads can let their hair down
Mary
9th Aug 08 19:06

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-8
Missy

Missy

It is amazing what stunts some cheapskates will pull to bag a free meal. I worked in a very nice restaurant (not a chain) a few years ago and the complaints we had were ridiculous.

The best we had was a man who loudly began complaining that he'd found a 3 inch nail in his meal. He was vocal, obnoxious and rude. Anyway - obviously we were going to refund him, despite the fact that we could not understand how this nail had got into his food. Until the lady sitting at the table next to him obviously got fed up of listening to his bleating and, equally loudly, stated that the nail 'appeared to have fallen out of his pocket, into his hand and onto the plate towards the end of his meal'.

He went bright red, paid the full bill and left. Cheap b***ard. It was hilarious.
Missy
3rd Jan 08 15:30

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2
Jenny

Jenny

I work in a "chain restaurant" and we do not give a poor service!! It is wrong to Tar all with the same brush. Complaining has become an art form and you can spot a customer likely to complain and expect a free meal from the moment they walk in the door and sadly they are becoming more and more frequent. Try doing what we do every day and smiling at people that enjoy tring to belittle and humiliate you, just so they dont have to pay for their meals.
Jenny
18th Jun 07 20:37

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13
boltings

boltings

Every one has the right to complain. Even if it is just for a small thing. Anything to get an apology and perhaps a free meal. Most chain restuarants give a very poor service, the food is of poor quality and served badly. Food hygiene is sadly lacking.
And before you ask, yes I have been employed with large catering companies all my life. I am now retired and complaining all of the time.
boltings
30th May 07 21:44

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-5
Paraphrase

Paraphrase

Mobile catering = grub that fell off the back of a lorry. Salmonella in motion. I can just see the next Surf an' Turf wars taking place at the next gymkhana/swimming diatholon, as the rival caravans vie for the best pitch. What do mobile caterers serve at funerals? Six-feet-under burgers? Dracula nibbles? Cremated chips? Lemonade eulogies? Dust to dust, ashes to ashes that's your burger bun! Do they re-hearse their delivery schedules? Complaints? Dial VAT 69.
Paraphrase
18th Jan 07 19:22

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-6
Hilda

Hilda

When doing long journeys, I always take sandwiches and a flask of coffee.That way, I only need the use of motorway toilets.

Rip-off Britain, I'll say.For example, pay rises, you get 2%,fuel, utilities,etc ALWAYS go up way above inflation rate.

One day, NOBODY exept the rich will be able to afford to live.
Hilda
18th Jan 07 05:04

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8
Gandalfql

Gandalfql

Having been on the Counter side dealing with the public. I myself now complain if what I receive is not what I ordered or paid for. I also tip to express my pleasure at the service I receive, and I write and compliment a service provider.

But one thing I have learnt is that motorway services are designed to rip you off. The only services I use on the motorway are the toilets and Costa Coffee. All the rest is designed to take your money. Before you ask I would pay for the toilet as well. They tend to be cleaner.
Gandalfql
17th Jan 07 08:53

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-11

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