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Have you ever called the Tax Office about a refund? Try it sometime and you will be bombarded with many options and numbers to press. Each time, the rather smarmy and superior female voice tries to direct you to their website.
Tax Office - on hold waiting in a queue...
Yes, I do understand that the tax office want us to do all their work for them and can't be bothered to talk to us, thereby delaying our refund but still, it does get frustrating. It could be that you are away from the office, don't have access to the Internet or just want to query something that is a bit complex and isn't covered on the website. It would just be nice to have the choice to talk to an advisor, especially when you are paying for the call!As I type this, it has been 17 minutes since I began the call to the Tax Office. I have been sent round in circles, passed from number to number and am still waiting to speak with an actual human being. I have been told that I am in a queue, the advisors are experiencing an extremely busy period. Really? I don't understand why though, because it's 11.24 am on a Friday morning, why is it so busy?.
I can't help thinking that if it is so difficult to get hold of someone, then why don't they employ more advisors to share the workload? Surely that would also help the unemployment problem in this country and more importantly, those of us who NEED to contact the Tax Office would ACTUALLY be able to. Even more annoying us the fact that this is a government department that is funded by the taxpayer to take a good proportion of our hard-earned money!
I am still waiting... It has been nearly half an hour now and I'm on my mobile, which is costing quite a lot as I am on a 'pay as you go'. Do you have similar problems getting in touch with civil servants (not much serving going on) or is it just me? Thanks for listening - I feel better. And it's time to hang up and get on with my life.
By: I'm still waiting...