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Sky seriously need a wake up call when it comes to their attitude to existing customers. As a customer of Skyfor 20 plus years, I have had on occasion dealings with some customer services representatives who have been ignorant, hugely arrogant and rude. It is well known that Sky dazzle and promise the earth when they lure customers to join, and upon doing so they find themselves cast out and relegated to the "unimportant, spend no time/skill/product on them, aren't they irritating, they are just cash points" group. Even after 20 years, I am not allowed to qualify for any of their special TV, broadband and telephone packages. All this I have all taken on the chin, but now Sky has managed to surpass even its own record for appalling treatment of existing customers.
Unwilling (and unable) to pay by Direct Debit due to economic uncertainties, I opted just over a year ago to pay by invoice instead and agreed to incur the administration fee of 3.91 extra per month. This Friday morning I paid my monthly fee (albeit 10 days after the due date).
Sky has taken my money this month for a service it is refusing to provide
On Friday evening, I turned on my television to find that my channels were blocked. WITHOUT ANY WARNING WHATSOEVER, (no letter, email, phone call etc) Sky has suspended my viewing as it wants another month fees in advance because I do not pay by direct debit (not so much will not as can not).So basically Sky has taken my money this month for a service it is refusing to provide me until I either pay up again or go on direct debit. They will also not refund my month's service fee. They tell me that they are perfectly entitled to do this because this is all in their terms of business. As I am currently on benefits I am unable to find another months fee and it would be financially incompetent of me to set up a direct debit, perhaps even fraudulent or worse.
This is all legal, because they tell me it is in the terms and conditions which I signed when I joined. Sky have made it impossible for me to ever be given the service for which I have paid. They have not even apologised for the lack of warning. In today's climate of economic stress, at the start of the summer holidays, how can a corporate entity behave so very, very shockingly and treat its customers with such utter contempt?
By: madlyabsolute
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You need to watch yourself and watch your mouth and watch your tone and watch how you speak to other people on here! How dare you tell her to cancel her sky who the hell do you think you are? You vile repulsive human being! Go crawl back under that rock you came from daddy's little rich boy!
Too expensive for all the repeats etc you get , so I decided to phone them and reduce the package to just the 30 one from the 60 as was paying so I phoned them and the adviser started bombarding me with offers for this and that . I said no after 10 mins .. anyway she said she would email me with all the details etc take off hs. Multi room .sports .movies so I thought great job done ! The email has just arrived only multi room taken off and sky sports 5 added !!! So I went on my account and the bill has only bloody gone up to £70 a month ... I'm now going to phone them and tell them they can cancel the lot
As an existing customer once your deals are over you pay an overly expensive fee. So today I called them to cancel. Got offered a £14 reduction which some might say is fair, however this is still not as good as new customer deals. New customers are also being offer a £125 prepayment card or tesco/m and s vouchers. So I also asked for the voucher and was told no. I explained that as a new customer I could get a better deal and was told my address is now blocked from having sky services for a year, as I'm not allowed to cancel and set up as a new customer or have anyone else at the address set up as a new customer in their name. Before I could challenge what was said I was put on hold, sent a cancellation email and hung up on.
Has anyone else ever been banned from sky?
I'm not impressed, however, with receiving information about their Sky Protection insurance - basically asking for an additional £8+ per month to insure the Sky box, remote and dish. I've always assumed, and will continue to assume, that the £50+ I'm handing over every month includes covering any problems with the Sky equipment. If the equipment fails, it's Sky's responsibility to get it sorted, not me.
If they don't sort it, then I'll simply cancel and go elsewhere. I think this is a very reasonable attitude to have. I've been with Sky for over 10 years which means I've given them thousands of pounds!
My experiences with them are excellent I had trouble with bills at Christmas & had no hope of paying one month rolled into the next & I owed close to £200
Then I had a call from sky who offered to absorb the total cost!!
& reconnect me!.
They will almost ways offer deals if u call saying u wish to downgrade etc..
And for those who need to grab their money back after a DD f**k up
Just pop in or call the bank say it was 1) wrong day) or 2) wrong amount and immediately it's cancelled the amount refunded by end of day you got your money
Simple
I've had freebies from sky most of my sky-watching existence
Which has been over ten years
SnappyHare