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I am fed up with Sky. They're very quick to tie customers into agreements and get their money by direct debit but they fail miserably on delivering what THEY promise. I tried to take advantage of their 'Introduce a friend to Sky TV' offer. I signed up for their service. I registered and jumped through hoops at their request in order to get the M&S vouchers they promised, or should we say 'dangled'. Not only do you have to sign up, you then have to call up Sky to register to receive the vouchers.
I called them up on 30th March, 26, April, 7th June 29th June, 5th July, 13th July and 19th July. Each time I called I was assured the Sky magazine and M&S vouchers would be in the post. To date I have not received the Sky magazine.
I have not received the £30 of vouchers, nor has the friend that introduced me. Now the story they're feeding people is that they've run out' of vouchers. Yet, Sky continues to advertise the 'introduce a friend' scheme on its channels. Does that not constitute false advertising? Aren't there agencies out there who protect the consumer against this kind of crap?
I have probably wasted more than £30 on phone calls to their 0870 numbers. I have wasted time listening through their elongated menu systems and confirming phone, name, address etc to each representative I have spoken to. I have had enough of their excuses. I have never had such poor service from a company before... well close, but not this bad. They just really don't care about their customers. If someone wanted my advice about signing with Sky through the introduce a friend offer, my advice is don't!
Their scheduling leaves a lot to be desired. They rerun programmes to such an extent that there's hardly ever anything new to watch unless you pay for their overpriced movie and sport channels. And they insist on using technology for hard of hearing customers without offering hearing customers an option to remove the signers who sometimes take up up to 50% of the screen. Nothing against disabled people, but I am paying for the Sky service for my own benefit!
By: Sky advertises falsely?
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I'll keem emailing them though
SKY - believe in better.
I DO believe in better, thats why I don't (and never will) have SKY
my address is 41/5 easter drylaw place edinburgh eh4 2qj my account number is 630047155704 my complaint is this I was interduce 2 you by afriend mr chris rsnkin ? address is 2 north buteland bank edinburgh eh12 8xj they recieved there mark& spencers voucher s in january of this year? my sky was put in last december I have lost count of how many time I have phoned sky ? and they told me they where in the post ? then sky told me I was not geting them as I went 3 rd party ? so I phonmed the people who conectied my sky in ? and iwas told as I lived in a stair and 3 high you dont do that and this company goes through sky? iwhen I told them about me not geting my vouchers ? they told me I should and when they checked there records ? they could tell my friends name and address ? so I did not go 3 rd party
/also my friend phoned sky 2day 28th 8 10 at 2pm not quite sure of the time ? schris spoke 2 a girl called caroline ? she told my friend 2 let me know I should have recieved my vouchers and 2 date still not got them ? my complaint is this if I went 3rd party why would my friends get there vouchers and not me if I was not recomended by my friends I am not happy about this I would be gratefull if you can get 2 the bottom of this and get back 2 me thank you mrs helen gibson
Nick