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I am fed up with Sky. They're very quick to tie customers into agreements and get their money by direct debit but they fail miserably on delivering what THEY promise. I tried to take advantage of their 'Introduce a friend to Sky TV' offer. I signed up for their service. I registered and jumped through hoops at their request in order to get the M&S vouchers they promised, or should we say 'dangled'. Not only do you have to sign up, you then have to call up Sky to register to receive the vouchers.
I called them up on 30th March, 26, April, 7th June 29th June, 5th July, 13th July and 19th July. Each time I called I was assured the Sky magazine and M&S vouchers would be in the post. To date I have not received the Sky magazine.
I have not received the £30 of vouchers, nor has the friend that introduced me. Now the story they're feeding people is that they've run out' of vouchers. Yet, Sky continues to advertise the 'introduce a friend' scheme on its channels. Does that not constitute false advertising? Aren't there agencies out there who protect the consumer against this kind of crap?
I have probably wasted more than £30 on phone calls to their 0870 numbers. I have wasted time listening through their elongated menu systems and confirming phone, name, address etc to each representative I have spoken to. I have had enough of their excuses. I have never had such poor service from a company before... well close, but not this bad. They just really don't care about their customers. If someone wanted my advice about signing with Sky through the introduce a friend offer, my advice is don't!
Their scheduling leaves a lot to be desired. They rerun programmes to such an extent that there's hardly ever anything new to watch unless you pay for their overpriced movie and sport channels. And they insist on using technology for hard of hearing customers without offering hearing customers an option to remove the signers who sometimes take up up to 50% of the screen. Nothing against disabled people, but I am paying for the Sky service for my own benefit!
By: Sky advertises falsely?