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I visited the Welcome Break services on the M1 north bound carriageway last year in November and since I wasnt in any particular hurry, I thought I'd relax for a while by playing some of the slot machines in the gaming area.
I enjoyed playing the machines for a while and not being a gambling man I was quite surprised when I got lucky and won over £100 on one of the games.
As it was quite a tidy sum of money, I decided it would be a prudent to have someone as a witness before I pressed the 'collect' button to claim my prize. An assistant manager on the premises was more than happy to do this, so I pressed the button and then waited. The machine had begun to dispense my winnings when suddenly, about half way through it ran out of cash and just stopped; I was glad in the end I had taken the decision to have someone along to act as a witness!
The assistant advised me that I would probably have to wait for an engineer to come out, but was unable to tell me how long that would take. As I was quite keen to continue my journey, I asked to speak to their manager about the problem. The manager on duty that day, one Mr C Faver was pleasant enough, and he assured me that I would receive the rest of my money within a few days. At my request, he wrote me a receipt with the details on, which I accepted and then carried on my journey. I assumed that I would be sent a cheque in the post.
To date however, I still have not received any communication and more to the point haven't received any of the money that I won. Attempts to contact Mr Faver, the manager that I spoke with have been unsuccessful and I do feel that I have been somewhat ripped off, or at least treated shoddily.
If I do not receive the money that I am owed in the very near future I will definitely seek legal advice with a view to taking legal action against the operator of the gaming room at these services.