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People who complain about recruitment agencies

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After reading a number of posts on this website regarding recruitment agencies and their lack of service towards the candidate, I have realised that many of you need enlightening on the processes and business model of an agency.  And just so you know, I am a Recruitment Consultant.

One of the biggest complaints I have noticed is about the service received from consultants.  The simple fact of the matter is this: You do not pay a penny to use our services.  We receive contact from our clients informing us of their need to fill a vacancy, we will then look for the most suitable candidates and not waste our time with unsuitable applicants.

We do not work for the candidate.  It is impossible for us to stay in contact everyone on our database and provide a consistent for a number of reasons.  One being the fact that most sizable agencies have tens of thousands of candidates on their books.  Secondly, the number of people who apply for roles that they are not suited to or qualified for is simply staggering, there is no way going to contact 100 unsuitable candidates when I need to spend time contacting the suitable ones to screen and prepare them.

Eggs in a box I am lucky to work in a specialist agency where the focus is on quality rather than numbers.  However, I am familiar with the workings of high street agencies.  I have also read a number of posts about never hearing back from one of these agencies.  The problem here is that they have callcentre like targets: 90 outbound phone calls a day, X amount of CVs sent, X amount of interviews arranged, X billed each month before they see any commission.  They simply dont have the time to reply to every application.

And before you complain about our huge salaries, Ill let you guess how much I earn.  Expect to be surprised.

Ill close on a couple of helpful points to remember when using agencies:

  • Use an agency that specialises in your industry; engineering, I.T, catering, etc.
  • Dont apply to vacancies that you dont suit - youre just wasting time.
  • Just because you are looking for work it does not mean that there are any vacancies.  Sometimes we are telling the truth when we say that theres nothing available.
  • And last but not least: Remember that you do not actually pay us anything and we are essentially a free service to candidates.  I know you are frustrated that you are out of work, but I highly doubt that you would complain about the quality of a free meal if you were hungry.


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overthemoon

overthemoon

Interesting your cronice, yes you provide a free service to candidates and let me guess haven't you ever applied for a position that you weren't suitable?
A quick note regarding the "free service" that you provide the candidates, it is of your best interest to find a suitable candidate for a client, which is paying a fee based on the salary if it is a permanent position, if it is a temp position then that is paid as per invoice but also a percentage.
Being of your interest to find a suitable candidate, so you can actualy earn anything. If you do not receive CV or have canditades you will never be able to fufil your goal of findind the suitable candidate. So you kind of also need us candidates.
It's of good term to respect candidates as in the bottom line these are humans just like you are.
23/04 overthemoon
0
Terence

Terence

I think it's great that more employers are doing their own recruitment using modern tools available to them. Recruitment agents don't do all that much. The candidate spends years making them self employable, the candidate spend hours doing their CV and registering with all the employment agencies, the candidate works hard to succeed in the interview, the candidate endures the most stress. Employment agencies are just a middle man that makes the process harder. This industry isn't a proper industry. Candidate don't get a free lunch from these people, these people are looking to get a free lunch from candidate and employer. Hopefully their industry disappears as technology replaces the untalented fools in recruitment.
29/01 Terence
0
Sal4dian

Sal4dian

Typical recruitment agency nonsense. You are a prime example of why candidate’s complaint so much. Moron!
17/12 Sal4dian
-1
NOYB

NOYB

My main complaint is stop cold calling. Hung up in a recruiter when he cold called us for the 4th time and he had the cheek to email my boss to complain about me hanging up on him.
15/12 NOYB
2
oldfu

oldfu

You are paid some part of every hour I work. Most often, you receive a fee if the candidate hired stays some specified length of time. Go cry to someone else.
21/07 oldfu
2
Mr M

Mr M

Staffline Recruitment are just plain crooks

months of complaining about their website and just 2 replies saying it`s fixed and yet it`s not

their site is broken and refuses too let me access my accounts with them so they're withholding my information so I can`t gain access to remove it

serious fraud is going on at that company and nothing is being done i really do advise that nobody uses them in future
03/04/20 Mr M
1
francishughes110@yahoo.co.uk

francishughes110@yahoo.co.uk

I have continually asked maxwell reece to stop sending me e - mails for jobs that are miles and miles away, and i have pressed the unsubscribe button many times, but they keep sending them, even though i did not join up in the first place. How can i get them to leave me alone ? it is never ending and seems like a form of harrassment.
20/01/20 francishughes110@yahoo.co.uk
1
Scorned

Scorned

Actually you do work for the candidates as well. Without candidates you would not have a job. A company hires you to get them a candidate who they want, not who you assume is suitable. You work for both Company and the Candidate.
Recruiters have no right to lie, demean, be snarky, rude, dismissive to candidates. If we call /email you then have the decency to reply. We are your read and butter.. When we eventually get jobs we tell people how rotten some of you are.
You work on commission. You need us to praise you and not tell all and sundry how rotten you are..

Don't be surprised by my handle and post as I've been wronged by recruitment agency. The fish stinks from the head.. and Jr Consultant is useless & her boss covers for her and that means taking it out on candidates who check in for work.
18/12/19 Scorned
0
Willi

Willi

I get that, but it doesn't excuse the lying and demeaning behavior that many (if not all) recruiters exhibit towards candidates. A little respect please!
29/10/19 Willi
0
Angi

Angi

Hello all,

Does the recruiting agency have a right to ask me a directed debit to my bank account?

Could you answer by email, please? My email is angiangi226@yahoo.co.uk.

Regards,

Angelina
11/09/18 Angi
-4
Queen

Queen

Consultants are just fakes. They appear at safety Conferences and never give a candidate a contract, yet the candidate has the nebosh. You are a disgrace and where is all the students exam fees.? Look at there cars, clothers. What about the candidate s who did the study? an average course is 2000 to 6ooo? A disgrace. I would not recognise you cons
05/05/18 Queen
2
Sharp leics

Sharp leics

Hi
I received a call about some work at a parcel hub in Hinckley from an agency in Leicestershire, they made strange comments on the phone even before I had got to the role.
Are you sure you know how to get there? Yes?
Have you any job centre paper? Not signing on, sorry?
You are too small? Discrimination?
Yet had experience, civilised and travelled all over uk and the world.
They sent me there for a 3 am shift? Got there at 2.2o am? A drive of 50 mins. Got a text still have it, saying they would drop of a uniform at reception as can't work otherwise.guess what it is now 4am no one turned up? and I sent home security saying it has to be the uniform. I ring them later no apology?
Terrible attitude? Said what's your name again?
Maybe there's no work? And you turn up and get or don't get work? Playing around with candidates?
Felt cheated? Felt disrespected? I am better than you
You won't get a second chance, the previous agency gave me similar temp work, mon to Friday for 4 weeks, same times?
All they want here is to register?
They were so callous and thought they were better. I have read 500 books and been to 60 countries and worked with vip, I do apologise my house is not a mansion, but at least I have manners, been to makeup school and have prestigious exams, what have you got ? except a disregard for candidates and enjoy your manipulation. At the parcel hub some staff told me sometimes work and sometimes not, so why waste petrol? Lucky I have other work. What a poor first impression
Keep your parcels
05/05/18 Sharp leics
1
NickW

NickW

nb: I made some spelling mistakes 'cos I'm sooooo fuming about this guy!
20/03/18 NickW
1
NickW

NickW

This is predictably, a load of excuses wrapped up in a plethora of whinging.
After over 20 years of contracting and therefore, 20 years of dealing with agencies I can say with some experience that Agencies are dumb and tend towards thinking solely of their relationship with the customer (that's not you, the contractor), whom they do not want to upset in any way.
You?, you are a mere spot, a smudge on their daily routines.
Agencies seldom understand their clients
Agencies very often like their contracts with the contractor to be hidden from prying eyes.
Agencies get paid 15/20% on the back of your work.
Agencies will happily send totally appropriate candidates for unsuitable interviews because hey, they don't have to foot the bill.
Agencies will tie you up in the most contorted language possible in their contracts. If you complain the common answer is "well we have hundreds of contractors who are happy" - never mind that they (the contractors) have not read the agreement (because a) it is illegible b) if they complain the agency goes to the next (none-complaining) candidate c) they make some other excuse.
Basically, agencies don't give a horses arse about the candidate and whether they are suitable for the client - just push them along and buyer beware!
As you may guess by now, I have absolutely no regard for Agencies. I have an almost equal disregard for clients, who should review agency contracts signed by contractors to ensure that the contractor is going to be a 'happy worker' - but more often than not, the client wants to distance themselves from the contractor.
So forgive me for feeling slightly cheesed-off with this self-rightious waffle by some guy who smooches around companies trying to fish for business (and yes, I appreciate that that is the hard part), but once you have landed a contractor in a contract, it is pretty much plain sailing, put your feet up and watch the £dosh role in.
20/03/18 NickW
2
fatrich

fatrich

your last comment is laughable free service it maybe you seem to have forgotten the vast amounts of profit you make off each candidate. Guessing as a recruitment consultant you are not working for £7.50 an hour? or paying for your own 30 minute break.
02/11/17 fatrich
3

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