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Oh no not another Talk Talk gripe - Oh yes it is! After 4 months of trying to chase up my modem,(free broadband is the bit that entices you to them). I was told that actually it had not been ordered for me.
Well this was bad enough, but add on the dozens of calls to talk talk that either:-
a) Never got passed the automated answer voice saying that "all operators are busy right now - please try again later."
b) Got through to Delhi and they had no idea how to take my complaint to the next level
c) Getting cut off half way through a conversation that probably would have got no where anyway!
By dozens of calls, I sincerely mean dozens. Today I got through and decided enough was enough. I left my ISP and BT to save money, but I will welcome them back with open arms, they did nothing wrong really, I just tried to save a few quid thats all.
In conclusion, Talk Talk provide the worst customer experience I have ever received and Im sure that if I find the tonic that will give me infinite life it will not be beaten. I will cancel my direct debit in the morning and will stand in court to defend myself rather than pay for a service I had no chance of ever getting.
If Talk Talk were to advertise based on how they actually perform, taking away all the spin and lies it would read Talk Talk - probably the worst customer service in the world!
Thank you - I feel far better.
By: Mark
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Reading some of 2014 posts in this thread is a deja vu experience as the same things are happening in 2021. Why did I ever sign up for them again? BT you are forgiven. If you had not charged exorbitant amounts for a contract I would not have left as I never had a problem during my last contract. TalkTalk was my second choice. I did try Vodafone but their online signup never progressed beyond their last complete order button, despite multiple attepts. What is it with these companies?
27/04/21 SuckeredAgain
1
Biggist load of crap ever
Do not sign up for talk talk u have loads of stress and no internet been 3 weeks and still nothing a d engineer keeps cancelling don't do it
20/10/18 Debbs
Do not sign up for talk talk u have loads of stress and no internet been 3 weeks and still nothing a d engineer keeps cancelling don't do it
-4
Hi Anyone who wants to listen(unlike Talk Talk)
Had it fitted,Broadband,TV,on 4th June,have not watched a good picture on TV since.
Trying to talk to people who can just about speak English(badly)is some kind of joke.
I have asked them to take it out and they said they would but it would cost £185.00 because I had gone past the cooling of period.
Not their problem as its aerial probs!!!!!!!!!!!!
26/06/18 TOP CAT
Had it fitted,Broadband,TV,on 4th June,have not watched a good picture on TV since.
Trying to talk to people who can just about speak English(badly)is some kind of joke.
I have asked them to take it out and they said they would but it would cost £185.00 because I had gone past the cooling of period.
Not their problem as its aerial probs!!!!!!!!!!!!
0
Join the club!!
10/02/16 Daboston
1
Let me add my bit to his page. I'm sure it will be continued !!
On the 30th August 2014 I made the mistake of ordering a phone & broadband diservice from talktalk !! After a 2 week wait and receiving a confirmation of the order, I'm told that as a stupid customer I haven't place my order correctly !! Than it transpired that there was a phone line problem and it was blamed on BT. Talktalk great customer service employees on one occassion went as far as to tell me that if I don't like it I can go elsewhere (in those exact words) !! When I explained that I need the phone line ASAP as I have a child with a disability and the area I'm living in has a very poor mobile reception, there answer was a sympatatic one but that's how it is. So another ordered gets processed and I have to wait for another 2 weeks. Close to the date I receive another text telling me that there is a problem once more !!! After kicking up a fuss about it I get connected with Michael Moran from their CEO office. THings started to move so I hoped. Eventually I got broadband and a couple of days later a phone line. I thought things were finally over. Compensation three months service, when I said that this wasn't enough for the amount of calls I had to make on my mobile and while travelling on business to sort this out the answer from the CEO office was that I should be thankful as it wasn't their problem !!
A week and a half into using the service I start experiencing problems getting into various websites. So I call Talktalk and am told that I have a temporary service and have not got fibre broadband yet !! Why I ask ?? Oh silly me again I did something wrong in the order again !! Forget all the phone calls and the email confirmations I received !! So I call Michael Moran from the CEO office again and he doesn't answer me for two days. Than my phone line goes dead !! Since I am now totally annoyed I go on twitter and tweet about this - Suddenly Michael Moran calls me !!! WOW amazing !! He than proceeded to tell me that he had told me that it would be a temporary service to which I replied he had not and that this was not correct and I asked for a recording of this conversation ! As a customer, what do I get ? Thsi guy starts yelling at me and treating me like I'm some idiot and when I remind him that I'm the customer he said that he cannot deal with me and is going to ask for my case to be assigned to another person in the CEO office. Well two weeks later and no one calls from the CEO office not even to apologise. I finally get my phone line back after two days ! And my much promised Fibre broadband is due on the 26 October !! So the 26 October arrives and now my internet is completely dead !! Not only do I not have fibre optic but no internet at all. Call talktalk and they tell me to wait 48 hours until an engineer comes over and if it is found that it is my fault (once again) I will be billed 50 GBP !! Amazing customer service at it's finest !! No wonder ofcom has stated that this is one of the worst serviced providers ! Now I know where they got this reputation from !! It's all true !! To be continued ...........
26/10/14 talktalk all talk no service
On the 30th August 2014 I made the mistake of ordering a phone & broadband diservice from talktalk !! After a 2 week wait and receiving a confirmation of the order, I'm told that as a stupid customer I haven't place my order correctly !! Than it transpired that there was a phone line problem and it was blamed on BT. Talktalk great customer service employees on one occassion went as far as to tell me that if I don't like it I can go elsewhere (in those exact words) !! When I explained that I need the phone line ASAP as I have a child with a disability and the area I'm living in has a very poor mobile reception, there answer was a sympatatic one but that's how it is. So another ordered gets processed and I have to wait for another 2 weeks. Close to the date I receive another text telling me that there is a problem once more !!! After kicking up a fuss about it I get connected with Michael Moran from their CEO office. THings started to move so I hoped. Eventually I got broadband and a couple of days later a phone line. I thought things were finally over. Compensation three months service, when I said that this wasn't enough for the amount of calls I had to make on my mobile and while travelling on business to sort this out the answer from the CEO office was that I should be thankful as it wasn't their problem !!
A week and a half into using the service I start experiencing problems getting into various websites. So I call Talktalk and am told that I have a temporary service and have not got fibre broadband yet !! Why I ask ?? Oh silly me again I did something wrong in the order again !! Forget all the phone calls and the email confirmations I received !! So I call Michael Moran from the CEO office again and he doesn't answer me for two days. Than my phone line goes dead !! Since I am now totally annoyed I go on twitter and tweet about this - Suddenly Michael Moran calls me !!! WOW amazing !! He than proceeded to tell me that he had told me that it would be a temporary service to which I replied he had not and that this was not correct and I asked for a recording of this conversation ! As a customer, what do I get ? Thsi guy starts yelling at me and treating me like I'm some idiot and when I remind him that I'm the customer he said that he cannot deal with me and is going to ask for my case to be assigned to another person in the CEO office. Well two weeks later and no one calls from the CEO office not even to apologise. I finally get my phone line back after two days ! And my much promised Fibre broadband is due on the 26 October !! So the 26 October arrives and now my internet is completely dead !! Not only do I not have fibre optic but no internet at all. Call talktalk and they tell me to wait 48 hours until an engineer comes over and if it is found that it is my fault (once again) I will be billed 50 GBP !! Amazing customer service at it's finest !! No wonder ofcom has stated that this is one of the worst serviced providers ! Now I know where they got this reputation from !! It's all true !! To be continued ...........
0
I signed up to TalkTalk a year ago as I wanted to leave Sky. Was told that I would have to have a new number as Sky would not transfer my existing one. When i asked Sky why they wou8ld not transfer the number they said that it was TalkTalk who wouldnt. Fed up with the buck-passing I spoke to OfCom who said that there was no reason that TalkTalk could not transfer the number, it was a case that they wouldnt! An engineer camer and fiddled with the wall socket as part of the procedure. Back at Christmas time my broadband dropped from 16mb to 8 so I called TalkTalk. Another engineer came and disconnected a wire in a different socket and yes the speed rose slightly for a week or so and then dropped back again. Was then charged £50 for engineer which I succesfully challenged. CAlling about the speed again they did someting their end and speed went up again to about 16mb. This then over a few weeks dropped again. Another engineer came and said that my line kept dropping several times a day, he showed me this on his tablet gismo. He then fitted filters on my unused extensions, had been told by previous engineers that I did not need a filter as the socket I was using for broadband had a filter built in to it. This slightly raised the speed again but he told me there was still a problem on the line probably outssdide the property and if there was any more problems it would need BT to sort it out.
This months bill showed I had been charged £50 again. Querying this I was told it was a legitimate charge as I had agreed to some clause I was quoted when agreeing to engineers visit. All I agreed to was that I would be charged if the fault was found to be in my property but not if it was outside. Was then put through to "faults" department where after lots of hanging about the speed went up to 14.5mb. Was then put back to billing where I argued that the engineer had NOT fixed the problem here but they had fixed it from their end. Was then told repeatedly that it was a legitimate charge, did I want to make a complaint which I did. Today the complaints people called me to say that it according to their "clause" it was a legitimate charge. I started to say that their engineer had said that there was still fault on line etc and that speed had gone up since my phone call yesterday and then partway through that the rude person hung up on me!!!! Several times during yesterday TWO AND A QUARTER HOURS phone call I had to ask the persons to repeat themselves as I could not understand what they were saying.
Would advise anybody NOT to go with TalkTalk after this.
03/06/14 Feeling somewhat annoyed!
This months bill showed I had been charged £50 again. Querying this I was told it was a legitimate charge as I had agreed to some clause I was quoted when agreeing to engineers visit. All I agreed to was that I would be charged if the fault was found to be in my property but not if it was outside. Was then put through to "faults" department where after lots of hanging about the speed went up to 14.5mb. Was then put back to billing where I argued that the engineer had NOT fixed the problem here but they had fixed it from their end. Was then told repeatedly that it was a legitimate charge, did I want to make a complaint which I did. Today the complaints people called me to say that it according to their "clause" it was a legitimate charge. I started to say that their engineer had said that there was still fault on line etc and that speed had gone up since my phone call yesterday and then partway through that the rude person hung up on me!!!! Several times during yesterday TWO AND A QUARTER HOURS phone call I had to ask the persons to repeat themselves as I could not understand what they were saying.
Would advise anybody NOT to go with TalkTalk after this.
0
Talk Talk words fail me I was left 20 days without been able to dial out or receive calls I was told by some cretins in 1 of their calls centre they couldn't pull up my account so couldn't help me the account wasn't in my name I had taken over the account in November 2013 my husband sadly died in October 2013 they wouldn't be told I payed the bill this company have caused me a great deal of stress . I was passed from pillar to post and I was just about tearing my hair out phoning .at 1 point I was told they would transfer my landline calls to my mob free of charge 2 hrs later git a tex mess no good as I didn't have a account !!!!! . On the 20 th day much to my relief a BT eng arrived Talk Talk kept on telling me the fault wasn't with their equipment and if fault found in the property I had to pay for a engineer coming out I knew the fault wasn't in the property . The BT eng here was here nearly 5 hrs and the 2 faults weren't found in the property . And hard to believe some woman in the higher complaints office was ringing the landline asking me to ring her i picked her messages up when line working took mess of ans machine how stupid is that when she knew phone out of order and she had my mobile I couldn't believe it she did in the end try my mobile . And now I got some limited money knocked off my bill and a wk before my phone line went down I changed my contract with them to another contract now they expect me to pay 11 months contract money which I refuse to do they can see me in court .Talk Talk are a company I've binned the stress they have caused me is unreal .
25/05/14 Mouse
0
the very name talk talk sends shivers down my spine! the story is long, but i'll try to cut it down. I have a terribly crackly, phone line, and internet that CONSTANTLY 'drops' im lucky if I can use the comp for 20 mins at a time! I have tried for ages, without success to get help, and been driven round the bend in my attempts. today, I was asked to perform a 'check' task, take off the plate of the box on the wall,, to do some checks!1 I am a disabled person, with arthritis! I could not do this! at last, I have the tech guy coming to me on weds, BUT!!! I have to pay £50.00! he's coming to provide me with the service I am paying for in the first place! I have not been paying them half my bill, for the half service I have been receiving!! but I HAVE TO PAY THEM TO COME and give me my service back!! its beyond belief! and totally unfair! I hate you talk talk!! I agree, come back B T!!
26/04/14 roxinabox
0
My daughter has moved house and has had nothing but bad service from talk talk it is still not installed she phoned to cancel it and was told she had to wait 72 hours to cancel somthing she has not got yet well she has phoned sky and they have been more than helpfull talk talk your service is diabolical
15/10/13 I hind
4
I have had a running battle with TALKTALK for the last 3 months. Now gone back to BT. I had no broadband for the last three months but still had to pay for a service I did not get.
After trying to resolve for the last two months and dedaling with the worse customer services I had to deal with and an engineers visit who still did not put it right. I finally gave up and sacked them at the end of January.
The trouble is they are the most dihonest firm I have had to deal with yet cannot get rid of them until the end of the month because of certain line charges which they are trying to claim from me. They are now paying me back but not until the end of the month. They take money out to pay it back because that is how their service works. Computers fault now!
My real gripe is their customer services are very uncaring and the most difficult to deal with when it comes to problems and also they pass you around. They also cut you off when they know you are in the right with the complaint. My advice is do not go with this company because once a fault starts they do not want to help or care as long as they can squeeze as much money out of you without doing anything about it. I would not care but I have come across people who have had the same problems.
11/02/13 Hate talktalk
After trying to resolve for the last two months and dedaling with the worse customer services I had to deal with and an engineers visit who still did not put it right. I finally gave up and sacked them at the end of January.
The trouble is they are the most dihonest firm I have had to deal with yet cannot get rid of them until the end of the month because of certain line charges which they are trying to claim from me. They are now paying me back but not until the end of the month. They take money out to pay it back because that is how their service works. Computers fault now!
My real gripe is their customer services are very uncaring and the most difficult to deal with when it comes to problems and also they pass you around. They also cut you off when they know you are in the right with the complaint. My advice is do not go with this company because once a fault starts they do not want to help or care as long as they can squeeze as much money out of you without doing anything about it. I would not care but I have come across people who have had the same problems.
-1
My gripe about Talk Talk is that the call center operators think we are all idiots,Ok we are senior citizens but are not daft,when we lost caller display a couple of months ago I rang up straight away and told them we need this so that we can see who is calling,Oh no you have not lost caller display we were told, our engineers have checked and there is nothing wrong this has gone on and on for 8 weeks and I'm no nearer now at getting the problem solved than I was 2 months ago I must have spoken to 12 different people and repeated myself over and over again,letters are completly ignored,what do I do next I am reduced to a gibbering wreck when I come off the phone. What next? any suggestions please!
12/10/12 SylvieB
7
Talktalk have to be the worst of the worst. I moved house - they promised to make it stress free - it was a complete shambles - but they offered me 3 x months free line rental as an apology. I thought that was the end of it - I had credit from my previous number - which is still unpaid to me - I was never informed of my tariff options - and was on the wrong tariff costing me a fortune - I received no bills so was completely unaware - although I was being charged for paper billing. My online account was still billed to my old address showing credit - noone called me back - went to the top - was promised a goodwill gesture which was never paid as they had no record of it (i have it in writing) submitted it as proof and still no word - and no payments - I am still unclear as to what tariff I am on - I am constantly asking and am receiving blank responses by email.
There is more - I was blatanly lied to about what I was and wasn't told - I was told nothing by the way - but I will just start resorting to insults as I am so angry with them - please anyone considering talktalk - DON'T GO THERE!
07/03/12 soon2bextalktalkcustomer
There is more - I was blatanly lied to about what I was and wasn't told - I was told nothing by the way - but I will just start resorting to insults as I am so angry with them - please anyone considering talktalk - DON'T GO THERE!
4
To be fair, as a previous tiscali subscriber, I find the system has improved since Talk Talk took over and remodelled it, that is when it's working! I have a ubiquitous problem that occurs when I try to log in. Instead of opening my mail system, an Apacne Tomcat Error Report appears. This means I cannot conduct my day to day business, in respect of anyone sending, or expecting to receive material from me. It's costing me in both lost time, and potential business opportunities. It could be compared with a postal symem failure.
I am seriously contemplating resorting to litigation against Talk Talk, in respect of their failure to provide a service that is fit for purpose and subsequent loss of earnings, under the trades description legislation.
Perhaps if a significant number of dissatisfied Talk Talk customers threatened them with legal action, they may get the message, that although their call centre is tucked away in India, they are not immune from civil legal requirements?
Graham
21/05/11 Graham
I am seriously contemplating resorting to litigation against Talk Talk, in respect of their failure to provide a service that is fit for purpose and subsequent loss of earnings, under the trades description legislation.
Perhaps if a significant number of dissatisfied Talk Talk customers threatened them with legal action, they may get the message, that although their call centre is tucked away in India, they are not immune from civil legal requirements?
Graham
-7
I could rant on for hours about talk talk and bad customer relations but lets just point out a few niggles.
Home move is terrible and I mean terrible, can't keep your same number even if it’s the same street, charged £50 for administration (what administration, its just a new account!?), given new contract of at least 18months no matter how far through your old contract you were.
Contacting them is impossible. I registered an on line account, sent them a question using the my account feature on their website and got an email back stating due to data protection they needed more info such as bank account number the direct debit comes from..etc. Why would someone want to contact them on my behalf to change a direct debit date??? I replied to an email from them to get a reply stating they cannot accept questions by email….. crazy.
Cannot change direct debit date even if you cancel it to start at the beginning of the month, I can do this for gas, electric, sky and almost all other bills even the council tax can be changed from start to middle of the month but noooo not talk talk.
I could go on but really what is the point, they won't listen or change there ways. There cheap and I guess the simple fact is you get what you pay for, rant over!
05/05/11 Anf
Home move is terrible and I mean terrible, can't keep your same number even if it’s the same street, charged £50 for administration (what administration, its just a new account!?), given new contract of at least 18months no matter how far through your old contract you were.
Contacting them is impossible. I registered an on line account, sent them a question using the my account feature on their website and got an email back stating due to data protection they needed more info such as bank account number the direct debit comes from..etc. Why would someone want to contact them on my behalf to change a direct debit date??? I replied to an email from them to get a reply stating they cannot accept questions by email….. crazy.
Cannot change direct debit date even if you cancel it to start at the beginning of the month, I can do this for gas, electric, sky and almost all other bills even the council tax can be changed from start to middle of the month but noooo not talk talk.
I could go on but really what is the point, they won't listen or change there ways. There cheap and I guess the simple fact is you get what you pay for, rant over!
5
Jethro