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TalkTalk, yet another complaint

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My mother used to have her normal phone service from TalkTalk and was quite happy with it.  Last year a salesman phoned her up and tried to get her to sign up for a new tariff, including broadband access and cheap international calls, costing twice as much a month.  My mother declined as she does not have a computer and doesn't know anyone abroad.  The salesman was very persistent and, in the end, my mother just said "I am sorry I don't understand what you are talking about" and put the phone down.

She had been signed up for the new tariff anyway

Imagine our surprise when, a few weeks later she received a broadband modem through the post.  On checking it turned out that she had been signed up for the new tariff anyway!  I phoned TalkTalk's customer service to be told that she could not be returned to her original tariff as (and I quote) "...the system doesn't allow it".  Obviously the system does allow pushy salesmen to call elderly and vulnerable people and try to bamboozle them into spending money on something they cannot use.

After writing several letters of complaint plus making more (very frustrating) calls to their so-called 'customer service' department my mother became so disgusted with them that she changed her phone company back to BT.  She wrote to TalkTalk explaining the situation and stated that, as far as she was concerned, TalkTalk had broken the contract between them by signing her up for a tariff she did not ask for.

A telephone chord Well, guess what happened next?  My mother started receiving letters from a debt collection agency for money TalkTalk said she owed them.  Unbelievable!  Well, my mother has called TalkTalk on many occasions, spoken to numerous customer service agents, and written letters to them explaining the situation.  Several times she has been told that it was all sorted and the debt (not that there ever was one) has been cancelled.  Various reasons have been given including the classics: "the letters were lost in the post" and "no one put it on the computer".  As you might expect, she has continued to receive letters asking for payment, including one today.

So, there you have it.  To me TalkTalk seem to be a company that employ salesmen who pressurise elderly, vulnerable people into signing up for services they neither understand nor are able to use.  Their customer service team consists of people who appear not to care a jot about anyone, and their policy to is intimidate people with debt collectors for debts that do not exist.  Personally, I wouldn't touch them with a barge pole.

By: Disgruntled of Tonbridge Wells


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BT

BT

i thought VW cars were bad talk are so bad they sent the equipment to my old address 70 miles away told me to go and fetch it ha ha then after being promised an email to confirm delivery etc No email was promised a phone call 5 times and guess what still waiting
what a sham RUBBISH RUBBISH RUBBISH
12/04/14 BT
0
Nick

Nick

I ordered a swap from Tesco (totally useless in helping me and police to trace nuisance and threat calls, they claim they cant trace witheld numbers??) So I went to Talk Talk.

I was promised retention of my number. When I checked where my router was 3 days before going live, I was told they cannot keep my number !!

Talk Talk kept me on phone for 28 mins, 3 different people, and still could not confirm retaining number.

Talk Talk now have a Civil action in situe for lies and taking and order through deceptive practices !!

Thanks Talk Talk, now I have to go through the whole process again.

If your that desperate for business you have to lie and deceive then I suggest you move to another business forum, maybe a market stall with rubbish goods? Just like your service practices.
13/03/13 Nick
0
Blossomendrot   Liverpool

Blossomendrot Liverpool

I joined Talktalk when Tiscali was discontinued. About a month ago we found that every time we picked up the receiver it automatically dialled a two digit number making it impossible to obtain a number or receive incoming calls. Our phone is connected to a Lifeline service which is useless whilst this fault persists. This was reported to Talktalk and eventually they sent two engineers who scratched their heads and said it was a matter for BT and for this I was charged £50.00!! BT just tested the line and said it was nothing to do with them. The fault still persists and both BT and Talktalk are both completely unconcerned that the lack of the Lifeline service puts my wife's life at risk.

I have now contracted BT to provide the service ( at least I will only have one provider to deal with ) but it will take 18 days to establish. Meanwhile I have no reliable land line telephone . If anybody in Talktalk reads this..... I'm their customer in Liverpool who has emailed them every day for the last week. I will be without a phone service for another 18 days... fortunately the Broadband is OK ( but you cant speak to everybody via Skype)
02/12/12 Blossomendrot Liverpool
-2
mimps

mimps

Talk talk are a waste of time. I would highly recommend that NOBODY signs up with them. As for cancelling acounts, my mum cancelled my grandads account as he had died. They told her that they would have to call him in 7 days to confirm this!!!!!!!!!! She said 'he is dead' and they repeated that thye would call him in 7 days to confirm this. Need I say more??
13/06/11 mimps
-6
Boblet

Boblet

I am changing my address, I looked for a way of cancelling my Talktalk account on the internet, none of the questions suited what I wanted answering so I rang them. Again I could not get an answer to my question, I was expected to answer all the customer service questions, when I informed the guy who was asking them that I was recording our conversation, he informed me I was breaking the law. He refused to cancel my account & hung up. So with all our modern technology I am forced to write to talktalk because they do not have a system allowing for a simple cancellation.
02/06/11 Boblet
-15
Emma in Exeter

Emma in Exeter

oh yeah, they also passed it on to a DCA (who are hassling me) without even fulfilling my request to look in to the matter - I moved to sky to save a bit of money. Sad thing is that up until this point I was always happy with talktalk (probably because I never needed to contact customer services) and used to recommend them to people, I may of used them again in the future. Not any more!!
02/06/11 Emma in Exeter
-2
Emma in Exeter

Emma in Exeter

I was phoned by a talktalk rep a few months after my contract had ended and initially agreed to a new price plan, Realising that this ties you in with them again (even though this is not made clear in the phone call) I was going to phone a few days later and cancel this but got another call from them and was offered something slightly cheaper. I said this sounded better than what I had been previously offered but that I didnt actually want to be tied in to a long contract as I was hoping to move home within the next 12 months. The woman said I wouldnt be so I believed I was still on a rolling contract, free to leave at any time. Happy with this, I went about my usual business. A month later I decided to move over to Sky as I already use them for tv and that would move with me anyway and its only 12 months. A week later I was hit with a massive bill (effectively 24 moths line rental) for 'terminating' my contract :( one I never agreed to and never received written conformation of. All complaints, emails and phone calls have fallen on deaf ears
02/06/11 Emma in Exeter
-7
flexy

flexy

hi is there any body out there at Talk Talk that can close my account I have spoken to 2 persons that gave me Event number and account number and that I should email Talk Talk which I did but now all I get is email after email asking for my full name, address and and telephone number I must have sent 4 emails I have stoped bank payments so I will be sure to get a account number from Talk Talk if they do not get payed HA HA
28/04/11 flexy
-21
whatever

whatever

Scarcity is the fundamental economic problem of having seemingly unlimited human needs and wants, in a world of limited resources. It states that society has insufficient productive resources to fulfill all human wants and needs. Alternatively, scarcity implies that not all of society's goals can be pursued at the same time; trade-offs are made of one good against others. To everyone, talktalk is the worst phone company and up until now we are trying to do our best to fix the problem. We are doing our part to make all of the UK citizen to understand the process of our , business. But come to think of it, have you done your part? Most UK citizens DOESN'T READ THEIR BILLS. They don't take notes of the DATES WHEREIN THEY STARTED THE SERVICE. They just use and take a advantage of service mostly the free calls. They don't care what time wherein free calls are available, they don't care about the FREE NUMBERS allowed. They don't read welcome packs, they don't read phone manuals. And when they got the bill, boom! they will call us right away to complain blah blah blah. They will give you all the stupid reasons and excuses for them not to pay what they comsumed.
Regarding the internet/broadband service? comon! all you need to do is cooperate. Your problem will not be solved by threatening us to switch phone provider. We give service by explaining our process. And also we are aware the fact that there are some problems in our sales, most agents from sales are based from UK so if you have problems with our advisors who have accents, well....deal with it. Every advisors around the world are trained and they do know what they are doing so if you dont want to listen to them or maybe if you have some "nationality" issue.....well thats your problem not ours.
Talk talk is a business not charity. They give service not CREDITS.
20/04/11 whatever
-3
ANGELA LLOYD

ANGELA LLOYD

I have sent a not fixed message to talk talk regarding my landline which has no dial tone and is Dead. my internet is really slow and disconnected and has now come back on showing local access only!!! My phone no. is 02476352991 .Am still waiting for a reduction on my bill from last time. At this rate I shouldn't be paying any bill as I have spent most of it trying to get this sorted out. Don't fob me off tiscali and talk you know the faults are at your exchange if you are honest with people they will respect you more.
16/03/11 ANGELA LLOYD
-3
Damy

Damy

Joined Talk Talk foolishly in Sept for a £16.98 per mth Talk uk Anytime. Upon receiving my first bill I noted I had been charged for every call I had made during the daytime(though all calls on this plan should be inclusive). I immediately phoned and this was credited back. However the following month and ever since I have had the same problem. I have spent hours on the phone to India who tell me that I am on 'talk essentials' with broadband and not talk UK anytime!!! Even though I have sent them a copy of my confirmation letter confiriming I signed up to Talk UK anytime, it seems that they have stuck me on a different plan resluting in each daytime call incurring a charge. My monthly bill should be £16.98 with calls incl, however each month the bill is between £25 & £55. I have given up and now contacted Ofcom who have successfully tackled Talk Talk and obtained compensation for other mugs who signed up to talk talk, as I have!
07/03/11 Damy
-8
Angry of Blyth

Angry of Blyth

Having received two phone calls from what I believe to be a customer survey done on your behalf, as I refused to give my address to the person who phoned she put the phone down on me two nights running, which I think was very rude and unprofessional.The reason for not giving my address is you have to be very careful who you give your address too, and as I had no notifcation that I was going to get a phone call from you about a survey I did not want to give that information out to her. The number she phone from was 08009886009. Look forward to your reply.
25/02/11 Angry of Blyth
-1
Muttlee

Muttlee

Avoid Talk Talk at all costs. I called to disconnect my line with them after 3 years, and they kept sending me bills, ignoring my repeated requests to update their records and disconnect me. Customer support were disgusting, incompetent, indifferent, rude, and ironically the phone line was so poor I could barely understand a word they were saying.
08/02/11 Muttlee
-17
dave

dave

Talk Talk,
It just been since the 13th of January 2011 that I went live, but get this I had problems
before even I went live, I think I will live to regret joining up, they just don`t seem to care
17/01/11 dave
1
busymum

busymum

Just had talk talk arrive mob handed on my doorstep blathering on about Hildenborough being able to get free broadband from them and feigning surprise that a colleague hadn't already dropped off all the information. When I told them they could leave me with info but could not come into my home to look at my phone connection, the one that did the speaking got stroppy and finally they all stomped off! Based on that experience I would never consider switching over to Talk Talk.
14/01/11 busymum
-9

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