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Talk Talk and their very poor customer service

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Here's yet another Talk Talk gripe for you.  I don't think for a minute that we are the only ones who are seriously disappointed with their poor customer service.

After five months of phone calls and e-mails, I have still not had a sensible and productive conversation with anyone at Talk Talk.  I managed to get through to someone in Delhi today and I was then transferred a total of five times over the next hour.  Eventually I was transferred back to the customer service person I spoke to in the first place.  I wanted to do was cancel our line rental!  Is it so difficult?

I never thought I would say this but we are seriously considering going back to BT and I thought their customer service was woeful.  People complain about them all the time, but until you've tried a worse internet provider then you really don't now just how bad it can get.  And believe me - you can be quite literally tearing your hair out with frustration!  Now BT are not anywhere near as bad as Talk Talk in my opinion,  so with this in mind I have just sent Talk Talk a letter of complaint and the text below is an extract of what I said to them:

For those who wish to complain to Talk Talk they have a dedicated contact page. Don't forget to leave a message on here and let us know how you get on!

Talk talk, poor customer service. "I decided to leave BT because there customer service was terrible and I was promised that Talk Talk would be better, a lot better.  But you are worse, if fact I think the worse company I have ever the misfortune to deal with!  On our first bill there was statement Here at Talk Talk were truly committed to providing you with the highest level of service; I notice on our latest bill that this statement has disappeared very strange that!"

...come back BT, because all is now truly forgiven

Well I don't really expect to get a response to that letter, but who cares come back BT, because all is now truly forgiven since I have had such a terrible experience with Talk Talk!

By: Come back BT


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First Prev 1/208 Next Last

Marcin

Marcin

Talk Talk is rubbish's, you paying for what you get. If you lucky that's fine but if there is a problem there is nowhere o go. Waiting to resolve issue from August. Manager are completely unhelpful, customer service not log what you saying and often don't even have a knowledge about job they doing. CEO don't respond and next step is escalating to CISAC.

Stay away from them
13/01 Marcin
1
Phil

Phil

Currently, my TalkTalk voice line isn't working. I've had problems since October. The line is FTTC and the broadband is still working, so they should have some idea where the problem is. The worst part about their service, if it can be called that, is that there is no way of reporting a fault. No one answers the phone, the Live Chat isn't working and emails are ignored. Don't sign up to Talktalk. I'm planning to go back to BT, despite all their faults.
01/01 Phil
1
jed

jed

i wib sh i had stayed with sky as what the personon the phone said my package would come to£20.50 when they sent my starter package it said £32.50 so i tryed to stop it but i got the runn arround
24/09 jed
-1
jazzlover

jazzlover

I was persuaded to change to Talk Talk with a cheaper broadband but when it was connected they hijacked my original landline number and issued me with a new one without telling me..... After spending hours on the phone with both suppliers the original supplier rescued my original number. After reverting back to my original suppler Talk Talk tried to charge me for early contract termination and even after sending me a letter waiving this fee they are still sending me bills and final demands and now threatening me with debt recovery companies and also blacking my credit rating.... This company needs to be investigated by the trading standards people
17/07 jazzlover
1
Oldie

Oldie

One sided contracts. Price changes during so called unsigned contracts. Letters to CEO's office go unanswered. Customer service pretty poor. Loyalty not recognised by this company.
04/02 Oldie
-1
Techie

Techie

So called one- sided talktalk contracts where the premium is changed at any time by talktalk.
In spite of complaining to CEO' s office twice. Not even the courtesy of a reply when I drew their attention to a fault on their Freeview.
Would leave them were it not for the problem of email addresses.
Terrible company to deal with. No respect for long standing customers.
30/01 Techie
0
technick

technick

TalkTalk - there SHOULD be intervention by the Regulator in this matters. The Company need to have their License to operate in the Telecoms Market revoked - they are unable to deal with enquiries, technical or billing in an efficient manner. Their Billing procedures render inaccuracies, that they fail repeatedly to address - deals and billing is made far too complicated. The list goes on.
06/01/20 technick
0
Cheesed Off

Cheesed Off

talktalk has the most rubbish cutomer service. For three months plus i have tried to resolve a location issue that makes my portal useless to me. I would not my if my location was in the same country. I have written to the organ grinder as well as the monkeys. Now I wait to see what the vCEO says, the ex-marketeer
23/12/19 Cheesed Off
-2
Rodds

Rodds

I am also fed up with TALK,TALK keep getting txt saying my bill hasn't been paid this was sent on the 09/12/19 and this is always sent so I wrote to them saying not my fault and get charged for told them will look for another provider.
18/12/19 Rodds
0
fuming

fuming

don't get me started we had call barring no outgoing calls yet mysteriously kept getting charged for calls not made we were then told call barring had been taken off ..without informing us due to a technical difficulties but as everyone in house has mobile the phone had not been used as we believed it had call barring they then denied we ever had call barring saying we had no evidence , i have now asked for itemised bills no direct debit and for the call barring to be put back on the line
it seems a real rip off
15/11/19 fuming
0
Mr ripped off by TT

Mr ripped off by TT

I have left Talk Talk after 18 months of trying to get them to provide the internet speed I was paying for. Today I was basically told by Talk Talk .....I hadn't given them time to solve the problem (hallo... 18 months ?)….and that as long as you get internet then you are not eligible for compensation ……. this is just a very very short summary of the situation... Basically don't under any account whatsoever deal with Talk Talk
18/09/19 Mr ripped off by TT
-1
jim

jim

According to talktalk adverts there are no mid contract price rises. Why then did talktalk raise their prices twice fairly recently and now they are raising prices again because customers are using the broadband? Come clean talktalk and admit that you ARE raising prices.
19/08/19 jim
-1
Sol

Sol

I have had even worse experiences with TalkTalk. If you find a half-competent supplier of broadband, phone and TV, even if they are more expensive, then please post and let me know.
08/08/19 Sol
-2
Sheila

Sheila

4 months unable to access emails after they said their site was down for a couple of days while they made improvements.
This was in March this year, we are now at the end of July and I still can't access my emails...with the same on screen excuse of 'we are currently experiencing technical issues'......what for 4 months ????????
Numerous chats and calls....told I would receive a call in 5 days at a specific time slot, for the talktalk team to call me at the opposite end of the day and then have to wait a further 5 days for another call...which resulted in the same nothing and told I would receive a call in a further 4 days at a specific time slot again but no call this time and 8 hours this day alone trying to solve the problem, since most of my important emails are on this talktalk email address
I have been more than patient and yes still paying my bill...but it's them that have messed up.....trying to change something that previously worked just fine....absolutely poor....the only available numbers to call are call centres where the staff all be it pleasant but robotic and no authority to change anything......if their CEO dept in Manchester do contact you , it's still pointless as they too seem to be unable to alter the outcome......cancelling my direct debit and if they want to try and charge me for a break of contract I think they will find they did not fulfill their end of the bargain
24/07/19 Sheila
0
Karma

Karma

I have requested for my services to be cancelled numerous times due to a home move. I was given 5 dates over a 2 week period. After the 3rd delay I requested cancellation. I am now with sky yet talk talk still have not cancelled my services and this morning I have an email charging me for services I do not use. 3 times I have asked for cancellation to be ignored !!
I now have no choice but to escalate this to CISAS
19/07/19 Karma
0

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