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Talk Talk and their very poor customer service

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Here's yet another Talk Talk gripe for you.  I don't think for a minute that we are the only ones who are seriously disappointed with their poor customer service.

After five months of phone calls and e-mails, I have still not had a sensible and productive conversation with anyone at Talk Talk.  I managed to get through to someone in Delhi today and I was then transferred a total of five times over the next hour.  Eventually I was transferred back to the customer service person I spoke to in the first place.  I wanted to do was cancel our line rental!  Is it so difficult?

I never thought I would say this but we are seriously considering going back to BT and I thought their customer service was woeful.  People complain about them all the time, but until you've tried a worse internet provider then you really don't now just how bad it can get.  And believe me - you can be quite literally tearing your hair out with frustration!  Now BT are not anywhere near as bad as Talk Talk in my opinion,  so with this in mind I have just sent Talk Talk a letter of complaint and the text below is an extract of what I said to them:

For those who wish to complain to Talk Talk they have a dedicated contact page. Don't forget to leave a message on here and let us know how you get on!

Talk talk, poor customer service. "I decided to leave BT because there customer service was terrible and I was promised that Talk Talk would be better, a lot better.  But you are worse, if fact I think the worse company I have ever the misfortune to deal with!  On our first bill there was statement Here at Talk Talk were truly committed to providing you with the highest level of service; I notice on our latest bill that this statement has disappeared very strange that!"

...come back BT, because all is now truly forgiven

Well I don't really expect to get a response to that letter, but who cares come back BT, because all is now truly forgiven since I have had such a terrible experience with Talk Talk!

By: Come back BT


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First Prev 1/209 Next Last

uglydog

uglydog

Cancelled my account with TalkTalk after I discovered that as well as opening an account in my name they had also, without her authorisation, opened an account in my wife's name. I can only assume that they did this as it was paid from a joint account. 6 months later I received an email saying that they were going to start charging me £11.90 for telephone boosts! Discovered they had only shut down the broadband side of my account. Promised that account would be shut down only to discover that instead of closing the account they had ordered a restock, ie arranged for Openreach to reinstall my phone line. Still trying to get the account closed.
26/04 uglydog
-2
Talkwalk

Talkwalk

Talktalk seem unable to accept cancellation of their service. I spoke to two operatives, asking to cancel, and they both daid they couldnt "until I'd been through their process".

This seemed to be them repeating that they could offer me a cheaper deal, me refusing one, asking how we can move forward, and them repeating themselves. How long should it take to cancel service? I was on phone for ober 30 minutes and still got a snotty message saying I was still contracted even if I cancelled my standing order.

They are scum.
13/03 Talkwalk
1
Robert

Robert

I reported a fault on my brother's talktalk line who lives in a retirement home. They came back and said they couldn't consider my communication without a solicitors letter proving I had the authority to report the faulty.i had already wasted an hour on a chat. BT you are forgiven!
10/02 Robert
0
frank

frank

talk talk is what it is all talk take your money for a contract then put the price with out
notifying u i have trie to complain to them waste of time they not reply to sort it
just text back we are looking into your complaint then en with we o reply yo texts or emails
22/11 frank
0
Brado

Brado

Talktalk down again every week now
16/03/23 Brado
-1
Cherie

Cherie

I put in a complaint to the complaints department on Monday 27 January 2023. To date-6th February 2023-I have not had a response. I cannot phone them as I am deaf! Why have a complaints e-mail address if they do not respond.
06/03/23 Cherie
0
Joe90

Joe90

Great company if you love listening to one tune while you wait for the honour of speaking to their overseas customer service team who do not seem to have the tools nor training to assist customer service is garbage, though the actual fibre connection is great but as they have increased the price some 30% since i joined and other companies do it cheaper on the same network though you may still have to put up with indifferent customer service and chat only.
19/02/23 Joe90
1
Allotment Lad

Allotment Lad

Won in Court this week against TalkTalk/ debt recovery agents.

Long story short - wrote to them in 2018 to cancel the account as per their written T&C's - they failed to do so and kept racking up monthly costs. I'd cancelled their Direct Debit to stop them raiding my bank account after I sent the cancellation letter. I paid any outstanding balance and got on with my life.

They kept my account going and eventually sent me a "Final Demand" letter for £130.00 - I ended up in correspondence with them to try and sort it out and during that period of trying to sort it out, they sold the "debt" on to JC Acquisitions.

I got the usual bully boy tactics from their debt collectors who threatened court action. So went to court this week. The judge threw their case out! The judge was absolutely scathing about TalkTalk and their 'customer service' and the same too about their debt recovery people who held in very poor regard. He said many times during the hearing "You should not be here for wanting to cancel your broadband connection"

They really are a disingenuous, useless, unethical and corrupt company and I was beaming as I left the Court building.
21/01/22 Allotment Lad
0
mr brett

mr brett

avoid avoid been trying to sort out my account since last sept and not getting anywhere customer service waste of space as a company need investigating do not trust them
16/01/22 mr brett
1
Sam01

Sam01

OMG where do I start? As a "vulnerable customer" I was treated worse than an animal, this is by far the most despicable disgusting company I have ever had the misfortune to deal with, I curse the day I chose them as my provider, they screwed me in every possible way.
08/11/21 Sam01
2
timbo

timbo

I moved house and contacted TalkTalk to cancel my contract. two months later I'm still getting billed and on contacting them to find out why I spent an hour in an online chat who couldn't help me and gave me a number to ring. They put me through to four different people/teams and then cut me off. I had to spend another 30 minutes going through it all again. They are all very apologetic but useless. They seem to deliberately make it impossible to cancel or at least very difficult. I will actively dissuade anyone to sign up with them as they make your life hell!
04/08/21 timbo
3
FUTT

FUTT

Currently in my 6th week trying to get service from them. Even been dealing with the high complaints department, with Molly Garner. Router arrived yesterday, 1 week after installation, only for them to tell me it’s not active on their systems. Been lied to over and over again, honestly speechless at this point. Can’t think of a worse experience with any other company.
12/06/21 FUTT
2
HRL

HRL

I lost the will to live talking (trying to talk) to their Indian CSA. She would not listen and just kept returning to her script. The script was not appropriate to my problem. I asked to speak with a manager and I will have to wait 48 hours to speak with them. I swear to god I've never been that wound up and angry speaking with a call centre rep, ever!
10/06/21 HRL
2
Big Dave

Big Dave

Talk-Talk has not signed up with the communication ombudsman. Now there's a surprise
06/06/21 Big Dave
1
Ramzy

Ramzy

The way they treated this vulnerable customer is nothing short of criminal, 3 weeks waiting for an engineer who never showed up, instead of the compensation they promised me, they stole £60 from me, unbelievable, worse than cowboys, the ceo office couldn't care less, no one cares, company from hell, AVOID AVOID AVOID.
18/05/21 Ramzy
2

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