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Here's yet another Talk Talk gripe for you. I don't think for a minute that we are the only ones who are seriously disappointed with their poor customer service.
After five months of phone calls and e-mails, I have still not had a sensible and productive conversation with anyone at Talk Talk. I managed to get through to someone in Delhi today and I was then transferred a total of five times over the next hour. Eventually I was transferred back to the customer service person I spoke to in the first place. I wanted to do was cancel our line rental! Is it so difficult?
I never thought I would say this but we are seriously considering going back to BT and I thought their customer service was woeful. People complain about them all the time, but until you've tried a worse internet provider then you really don't now just how bad it can get. And believe me - you can be quite literally tearing your hair out with frustration! Now BT are not anywhere near as bad as Talk Talk in my opinion, so with this in mind I have just sent Talk Talk a letter of complaint and the text below is an extract of what I said to them:
For those who wish to complain to Talk Talk they have a dedicated contact page. Don't forget to leave a message on here and let us know how you get on!
"I decided to leave BT because there customer service was terrible and I was promised that Talk Talk would be better, a lot better. But you are worse, if fact I think the worse company I have ever the misfortune to deal with! On our first bill there was statement Here at Talk Talk were truly committed to providing you with the highest level of service; I notice on our latest bill that this statement has disappeared very strange that!"
...come back BT, because all is now truly forgiven
Well I don't really expect to get a response to that letter, but who cares come back BT, because all is now truly forgiven since I have had such a terrible experience with Talk Talk!
By: Come back BT
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In spite of complaining to CEO' s office twice. Not even the courtesy of a reply when I drew their attention to a fault on their Freeview.
Would leave them were it not for the problem of email addresses.
Terrible company to deal with. No respect for long standing customers.
it seems a real rip off
This was in March this year, we are now at the end of July and I still can't access my emails...with the same on screen excuse of 'we are currently experiencing technical issues'......what for 4 months ????????
Numerous chats and calls....told I would receive a call in 5 days at a specific time slot, for the talktalk team to call me at the opposite end of the day and then have to wait a further 5 days for another call...which resulted in the same nothing and told I would receive a call in a further 4 days at a specific time slot again but no call this time and 8 hours this day alone trying to solve the problem, since most of my important emails are on this talktalk email address
I have been more than patient and yes still paying my bill...but it's them that have messed up.....trying to change something that previously worked just fine....absolutely poor....the only available numbers to call are call centres where the staff all be it pleasant but robotic and no authority to change anything......if their CEO dept in Manchester do contact you , it's still pointless as they too seem to be unable to alter the outcome......cancelling my direct debit and if they want to try and charge me for a break of contract I think they will find they did not fulfill their end of the bargain
I now have no choice but to escalate this to CISAS
Marcin
Stay away from them