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Here's yet another Talk Talk gripe for you. I don't think for a minute that we are the only ones who are seriously disappointed with their poor customer service.
After five months of phone calls and e-mails, I have still not had a sensible and productive conversation with anyone at Talk Talk. I managed to get through to someone in Delhi today and I was then transferred a total of five times over the next hour. Eventually I was transferred back to the customer service person I spoke to in the first place. I wanted to do was cancel our line rental! Is it so difficult?
I never thought I would say this but we are seriously considering going back to BT and I thought their customer service was woeful. People complain about them all the time, but until you've tried a worse internet provider then you really don't now just how bad it can get. And believe me - you can be quite literally tearing your hair out with frustration! Now BT are not anywhere near as bad as Talk Talk in my opinion, so with this in mind I have just sent Talk Talk a letter of complaint and the text below is an extract of what I said to them:
For those who wish to complain to Talk Talk they have a dedicated contact page. Don't forget to leave a message on here and let us know how you get on!
"I decided to leave BT because there customer service was terrible and I was promised that Talk Talk would be better, a lot better. But you are worse, if fact I think the worse company I have ever the misfortune to deal with! On our first bill there was statement Here at Talk Talk were truly committed to providing you with the highest level of service; I notice on our latest bill that this statement has disappeared very strange that!"
...come back BT, because all is now truly forgiven
Well I don't really expect to get a response to that letter, but who cares come back BT, because all is now truly forgiven since I have had such a terrible experience with Talk Talk!
By: Come back BT
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And if you try their so-called customer service they are short-staffed due to COVID-19
I do not know why I am paying £20 a Month for this so-called service.
Have only just started a 18 Month contract.
Allotment Lad
Long story short - wrote to them in 2018 to cancel the account as per their written T&C's - they failed to do so and kept racking up monthly costs. I'd cancelled their Direct Debit to stop them raiding my bank account after I sent the cancellation letter. I paid any outstanding balance and got on with my life.
They kept my account going and eventually sent me a "Final Demand" letter for £130.00 - I ended up in correspondence with them to try and sort it out and during that period of trying to sort it out, they sold the "debt" on to JC Acquisitions.
I got the usual bully boy tactics from their debt collectors who threatened court action. So went to court this week. The judge threw their case out! The judge was absolutely scathing about TalkTalk and their 'customer service' and the same too about their debt recovery people who held in very poor regard. He said many times during the hearing "You should not be here for wanting to cancel your broadband connection"
They really are a disingenuous, useless, unethical and corrupt company and I was beaming as I left the Court building.