Problems with BT phone and broadband

I moved house & took my BT landline number to new address -service was great phone line connected same day! Couple of weeks later changed to BT as my broadband provider as was with Talk Talk before & couldn't stand their appalling service any longer.( no trouble before with Tiscali -till taken over by Talk Talk) Personal mail box & contacts dissappeared for no apparent reason-Customer sevice does not exist at Talk Talk -pushed from pillar to post with no satisfactory outcome.-Have no problems with BT either with landline or broadband services . Apparently, Talk Talk are the worst Phone & broadband providers -I agree!!

BT cut off my landline (internet still works) and refuse to see what changes they have made at their exchange. Why should I take time off work and lose income because they are lazy?

Yet again BT broadband sport has crashed under the strain today. What a truly crap company, typical British F/up from a truly inept bunch of twats. They know how to talk the talk, but when it comes to delivering!!!!!!!

Had no BT line for 10 days! They reckon cable theft, rubbish, for 6 years I have no end of Internet dropping problems, they refuse compensation, issuing a count court summons, worst couldn't care less company in UK! Look at their profits!

I was enticed back to bt last august by salesman on phone from bt.Have regreted it eversince,origanally was told i was i would be paying £15.60. monthly asked if that was all i would have to pay and was assured it was ,got contract posted to me stating the same but every 3 month i get bill for £33.50 that they want to take off every month.get no where with phoning as i am put on hold for at least 20mins then they put me onto a supposed supervisor who i don't think has had any training on customer care thats for sure,last time they said hang up and they would phone me right back? well that was 3month ago and still waiting for that suppervisor to get back to me.yesterday got new bill in for next 3month and again they say same £33.50 and now i'm owe them £79.00????cant get it sorted so going to sky and hope they are better sooooo fed up with bt and if anyone thinking of going there !!!! think again they are total rubbish .if anyone any ideas on how to sort out my mess be glad to hear .

What Has Happened To BT ??? They are Useless !!

My BT Land line telephone stopped working. I had a dial tone, but I couldn't make outgoing calls, the calls did not connect. I could not receive incoming calls either; the phone rang, but again when I lifted the receiver - no connection! The broadband was working - so I assumed that it must be my phone. I purchased a new phone - guess what - same problem. I disconnected everything from the phone master socket and plugged the new phone directly into the socket - same problem. I attempted to contact BT on my mobile - eventually, after about 5 minutes pressing various 'buttons' I was finally told that they were very busy. I was told to leave my number and promised a ring back within one hour. This did not happen - surprise surprise. I then tried to do it online. I then got a message telling me that there was no problem with the line. I then followed the instructions on the 'help video' - still the problem did not go away. I then booked an engineer visit online. The engineer did not arrive,. I finally managed to get through to the BT fault line (after a 25 minute wait !!) Off course I was speaking to India. I was told that there was no record of my engineer booking. I then booked for another visit. I am a OAP and work from home, and the telephone is essential for my job. To date I have spent at least £10 on using my pay as you go mobile to contact BT. I have spent £60 on a new phone that I didn't need. I have lost at least £300 in income. I have now been without a phone connection for over 3 weeks. Considering that I am some £200 in credit on my last phone bill - I am really angry.

I gave BT the order of the BooT, even their nasty little line I closed down. They kept on persering month after month "to come back to BT" by phone: wholly unannounced they would call at suppertime. How rude they were when I told in plain English to get lost.

Their 1571 service was scheit. They had more 40 years to modernise properly. They failed to do so. I hope they sink.

BT chairman you should be reading these comments. Your company is useless. I have had a business broadband account for 3 weeks and it was cut off out of the blue last weekend. Endless phone calls later I was told that it would be reconnected on 16th May. My business will be out of business by then as it's an Internet company!! They now pride connection tomorrow. Watch this space. But why cut me off in the first place? I've been sent a bill for the (non-existent) service!! Argh!!

This broadband problem is very similar to mine, low connection speed and dropping connection. Open Reach engineer was very helpful and cleared up a noisy line fault but could do nothing about my 400 to 960 connection speed but BT sent me a text telling me my problem is cured! Up to 3 weeks ago I had 3.5 meg and my neighbors still do. I suppose the only solution is to leave BT.

I have BT TotalBroadband Option 3 under contract with six months to run. The price is acceptable though higher than some other providers. Unlike some other providers BT offers a static ip address only to business customers, for which BT charge five pounds per month. It is outrageous that domestic customers don't have the same access! It seems that BT would rather lose me as a customer than charge me an extra five pounds for something that is readily available elsewhere! What a way to run a sweetie shop!!!!!.

My problem has been in trying to cancel a BT business ‘phone line.
Three weeks ago, at the end of January, I rang the ‘Provision of service enquiries’ number on the back of my latest bill. After several minutes of menu chasing I was told that I was in a queue and my ‘Call will be answered as soon as possible’. I waited until the ‘phone had rung over 200 times (interspersed with the same message), and yes, I was counting.
I rang the same number three or four times each day for the rest of the week with the same result. At the end of the week, Friday February 4th, I wrote to the BT Correspondence Centre in Durham (address on the back of the bill).
To date I have had neither acknowledgement of nor a reply to my letter.
I tried the ‘Provision of service enquiries’ number on Saturday February 5th as it claims to be available 8am to 6pm Monday to Saturday. A recorded message told me it is in fact available 8.30 to 5.30 Monday to Friday.
The following week I again rang the ‘Provision of service enquiries’ number two or three times every day, went through the interminable menu and again waited until the ‘phone had rung over 200 times, but never got an answer.
On Monday 14th February I eventually got a reply and cancelled the ‘phone line.
On Monday 21st February, today, I checked and found that the line is still active.
Once again the ‘helpline’ wasn’t answered for over an hour : when I did get through the person I spoke to told me that she could only deal with bill enquiries and put me back into the queue to wait for a different ‘adviser’.
These people are staggeringly incompetent and contemptuous of their customers.

It sound like the same problem with me. All ive asked bt to do is put my broad band on to a new number as the old one had to be scrapped as I was getting nusience phone calls and people ringing up for pizza all hours of the day and night. So I enventually got my new number and asked bt to swap my hub onto the new number. GRRRRRRRRRRRRRRRRRRR I have been ringing and ringing and ringing every time I have to keep repeating my self to a different advisor all the time. So now I havent had broadband for a week and they told me on the monday it be done by wednesday its wednesday today and still no bloody broadband I even spoke to a manager who assured me it will be done by today. I had to ring again today and have a moan yet again tomorrow would be 9 days with no broadband. Well I got a txt saying that my order will be done by 9 pm tomorrow 10th febuary yeah right im not holding my breath BT ARE CRAP AND BAD CUSTOMER RELATIONSHIP.

Bt Broadband is the worst service I have used. It disconnects continually , despite a new hub and endless calls to Bt. Use Virgin it is alot better and faster..

BT must rate as the worst company to have to do business with. I loathe the monopoly they have with regard to ADSL line provision for broadband. I want to drop them, but I cannot.

I want to be able to turn 1571 call minder off. The telecom users in New Zealand can do it themselves. BT says

Can I turn BT Answer 1571 off and on like an answer machine?
No it is not possible to turn BT Answer 1571 off unless you cancel the service. This ensures that you need never miss an incoming call. With the service always enabled on the line you do not have to worry as to whether you have remembered to turn BT Answer 1571 on.

I want to turn it off. I do not want a lecture. I want it off when I want it off.

BT losing the plot. Today we got a letter saying that another customer wanted our number and line and if we did nothing they would be taken away and given to him. We have had the number 20 years and the bills are paid by DD. In the same post 2 letters from BT arrived at our address for this customer. We have phoned the number in the letter(call centre) and are told we won't have the number stolen but we don't trust BT as far as we can throw a telephone box