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No refund when paid full price for a reduced item

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I was in our local Tesco yesterday when I noticed Princes Tuna in Spring Water was on offer.  It was £3 instead of £5.39 so I picked one up along with a few other things.  Anyway, I had a rough idea how much it would all cost and when I walked out I was thinking to myself that my shopping was a tad expensive.  I took out my receipt and realised what they had done, they charged me full price for the Tuna.  I didn't have the time to go back (I was half way home) and decided that I would simply return the next day for a refund.

The following day I went in and I first of all checked that the offer was on and that I hadn't made a mistake.  I then went to the customer service desk and explained that I had bought Princes Tuna the day before and had been over charged because the reduction hadn't been taken into account.  So the member of staff I spoke to went and got one of the shelf and scanned it.

A can of tuna Needless to say it showed the reduced price of £3 and not £5.39 so they refused to refund me!  If their receipt had shown something more descriptive than 'Tuna Chunks' considering they stock around 4 different brands it wouldn't have been a problem.  Also I am pretty sure that it's the only tuna 4 pack that costs exactly £5.39!

So she told me to bring the pack back the next time for scanning.  Well I won't be doing that because:

a) It's probably torn to shreds.
b) It will probably just show as £3 when they scan it anyway.
c) I cant be bothered!

Pretty poor show really.  They know that I shop there pretty much every day so am unlikely to try and pull a fast one for £2.39!  On principle I feel like I should try and locate the wrapper and go back but the likelihood is that it will be to no avail!

By: Steve L


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Michelle Wild

Michelle Wild

I bought some items at full price and within a month the price was slashed... there is a set time that an item has to be at full price before it can be offered at a sale price. I have read it once before but can't find it do you know? I plan to berate these people big time when I do find it
Michelle Wild
21st Jun 10 18:07

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6
fedupinwales

fedupinwales

Thanks Kit - happy to shift some of the burden of guilt....I know what you mean, all the sighs and icy looks when you ask for a carrier bag (after walking to the shops, spending hours recycling etc.) when the rest of the queue flash their hemp bags and climb back into their enormous landrovers...
fedupinwales
15th Mar 10 10:15

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Kit

Kit

Fed up in wales, oh dear, are you bringing about the collapse of civilisation (nearly) all by your yourself? And your accuser doesn’t even have the decency to be faithful. Life is very hard sometimes.

I am rather glad actually that you are bringing the country to its knees because I was led to believe, in the supermarket the other day, that I am in fact the reason the planet and country is in such a state because after 30 years of walking, taking the bus and taking my own bags when I go shopping, I had to ask for some carrier bags and, apparently, the world is going to end because of me.

As I am responsible for bringing the whole planet to its knees I think that trumps you, so you are off the hook.
Kit
14th Mar 10 23:28

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fedupinwales

fedupinwales

Quote: It's attitudes like this that have brought this country to it's knees.

Art Rosenheim

You've already said that to me. I thought I was the sole person responsible for Britain's downfalll and now I find out you're accusing others. I feel so cheap and used....
fedupinwales
14th Mar 10 21:58

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chris

chris

Lol.

Never tried to sue anyone under any act, Art. Happily, that means your suspicions are 100% wrong. Bet that doen't happen often eh?.

As for the picture taking, that was just amusing. That was done a few months ago during the spate of special offer frauds being reported and making the news. I discovered one and found it amusing.

I'm sure Tescos are doing a special offer on tissues if reading this makes you "really sad". :D
chris
28th Feb 10 01:52

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Art Rosenheim

Art Rosenheim

Chris. You don't have to be perfect to do the simplest of things. Checking your own money is not difficult and I merely suggested that this should not be a Gripe, but an admission of ineptitude on behalf of the original poster.
As for taking photographs of supermarket stock .....? Dear me, that really is sad. Obviously the price difference of £2.40 is important when you are trying to catch out Tescos, but apparently not so important if it's your own change. I suspect you are the kind of person who would now try to sue Tesco under the Trade Descriptions Act. It's attitudes like this that have brought this country to it's knees.
Art Rosenheim
27th Feb 10 19:43

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chris

chris

I also have 2 pictures from a Tesco store in my area selling items for 1.40 each or 3.50 for 2.
chris
27th Feb 10 03:34

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chris

chris

Art Rosenheim, is it cold up there?

Perfection has never been reached, nor will it ever be. Not one of the 7 billion humans on this planet are perfect. Not to anyone else anyway.

This websites genre is specific, moaning, gripes ect ect. That is why the OP has posted on here. If you were more diligent, you may have realised that the clue is in the website name.
chris
27th Feb 10 03:32

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Art Rosenheim

Art Rosenheim

You'd be surprised at how often you are given incorrect change if you only stop and check it at the till. Most people assume that shop assistants are capable of elementary maths, but my experience is very different. Before I leave a shop I'll carefully check my change and quickly scan through the receipt to make sure that everything is in order. If you don't do this then you could be throwing your own money down the drain. In the case above you were simply careless and only have yourself to blame. In fact, reading through the above makes me wonder why you feel the need to complain on this web site when all along the situation was due to your own neglect. If you had been more diligent at the till, none of this would have happened.
Art Rosenheim
27th Feb 10 00:04

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Grumpy xx

Grumpy xx

Tescos are getting into house selling too, from what I read in the papers the other day. Does that mean that we will be able to buy a flat or house and get one free and get a tons of points on our loyalty card?

Here's hoping.
Grumpy xx
26th Feb 10 01:53

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Wreck-o-mend

Wreck-o-mend

On one occasion at a Tesco in the centre of Manchester in a box marked "Buy one get one free" and so I picked up two and was charged for two.

I queried this with the manager and was told the offer applied at wholesale, not retail and I would have to pay for two.

This was misleading and not reflfctive of what was on display so I took a photo of the box.

Why are they allowed to display misleading information not relevant to the offer hoping to mislead shoppers and if caught have some escape route for whitewashing themselves?

I suppose Tesco has its own brand of whitewashing products and is familiar with all kinds of whitewashing that goes on.
Wreck-o-mend
25th Feb 10 13:10

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nicci247

nicci247

I know by working in a supermarket in the past, doing E.P.O.S, that the supermarket can be fined up to £1000.00 for each item still remaining on the shelf that the customer has been over charged for.
Some times, it is down to the persons filling the shelves that cause problems by not putting things above their correct price label. (Always check the last 4 digits on the shelf bar-code with that on the item if your not sure). B&Q is another bad place to be over charged.
If something has been priced lower than it should have been, and noticed at the point of sale, they have to sell it to you at that price, but it has to be taken off the shelf and not resold for 24 hours if they want to change the price.
Most people don't like to make a fuss over a few pence,but the over pricing problem most likely isn't just only going to be on the item you brought. And if the problem doesn't get drawn to the attention of the boss, then the problem will never get fixed.
There is a supermarket that has just joined with another, and the rule is....if returning goods for "unsatisfied" reasons, you can have a double refund. All you have to do is point it out.
nicci247
24th Feb 10 20:21

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JenWren

JenWren

I had this happen to me before and on principle would not make a special journey to Tesco to sort it out as it would cost me in petrol. Instead I phoned their lovely Customer Services in Scotland on 0800 505555. I explained the situation to them and they asked for details, including information on the packet and told me they'd send a cheque for the full price of the item. A few days later a £5 gift card arrived in the post. I'm sure even if you sent them an email today explaining what happened they would probably reimburse you. Worth a quick email anyway.
JenWren
24th Feb 10 19:33

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JenWren

JenWren

I had this happen to me before and on principle would not make a special journey to Tesco to sort it out as it would cost me in petrol. Instead I phoned their lovely Customer Services in Scotland on 0800 505555. I explained the situation to them and they asked for details, including information on the packet and told me they'd send a cheque for the full price of the item. A few days later a £5 gift card arrived in the post. I'm sure even if you sent them an email today explaining what happened they would probably reimburse you. Worth a quick email anyway.
JenWren
24th Feb 10 19:11

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16
AOD

AOD

It's very difficult to watch every item being scanned and pack your bag too. Quite often you're under pressure with a queue of people (they cut down the number of open checkouts at the most inconvenient time!). The cashier then scans like the wind and it's all you can do to keep up.
AOD
24th Feb 10 19:00

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-10

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