19 comments Add a comment
I was in our local Tesco yesterday when I noticed Princes Tuna in Spring Water was on offer. It was £3 instead of £5.39 so I picked one up along with a few other things. Anyway, I had a rough idea how much it would all cost and when I walked out I was thinking to myself that my shopping was a tad expensive. I took out my receipt and realised what they had done, they charged me full price for the Tuna. I didn't have the time to go back (I was half way home) and decided that I would simply return the next day for a refund.
The following day I went in and I first of all checked that the offer was on and that I hadn't made a mistake. I then went to the customer service desk and explained that I had bought Princes Tuna the day before and had been over charged because the reduction hadn't been taken into account. So the member of staff I spoke to went and got one of the shelf and scanned it.
Needless to say it showed the reduced price of £3 and not £5.39 so they refused to refund me! If their receipt had shown something more descriptive than 'Tuna Chunks' considering they stock around 4 different brands it wouldn't have been a problem. Also I am pretty sure that it's the only tuna 4 pack that costs exactly £5.39!
So she told me to bring the pack back the next time for scanning. Well I won't be doing that because:
a) It's probably torn to shreds.
b) It will probably just show as £3 when they scan it anyway.
c) I cant be bothered!
Pretty poor show really. They know that I shop there pretty much every day so am unlikely to try and pull a fast one for £2.39! On principle I feel like I should try and locate the wrapper and go back but the likelihood is that it will be to no avail!
By: Steve L
Leave a comment
I am rather glad actually that you are bringing the country to its knees because I was led to believe, in the supermarket the other day, that I am in fact the reason the planet and country is in such a state because after 30 years of walking, taking the bus and taking my own bags when I go shopping, I had to ask for some carrier bags and, apparently, the world is going to end because of me.
As I am responsible for bringing the whole planet to its knees I think that trumps you, so you are off the hook.
Art Rosenheim
You've already said that to me. I thought I was the sole person responsible for Britain's downfalll and now I find out you're accusing others. I feel so cheap and used....
Never tried to sue anyone under any act, Art. Happily, that means your suspicions are 100% wrong. Bet that doen't happen often eh?.
As for the picture taking, that was just amusing. That was done a few months ago during the spate of special offer frauds being reported and making the news. I discovered one and found it amusing.
I'm sure Tescos are doing a special offer on tissues if reading this makes you "really sad". :D
As for taking photographs of supermarket stock .....? Dear me, that really is sad. Obviously the price difference of £2.40 is important when you are trying to catch out Tescos, but apparently not so important if it's your own change. I suspect you are the kind of person who would now try to sue Tesco under the Trade Descriptions Act. It's attitudes like this that have brought this country to it's knees.
Perfection has never been reached, nor will it ever be. Not one of the 7 billion humans on this planet are perfect. Not to anyone else anyway.
This websites genre is specific, moaning, gripes ect ect. That is why the OP has posted on here. If you were more diligent, you may have realised that the clue is in the website name.
Here's hoping.
I queried this with the manager and was told the offer applied at wholesale, not retail and I would have to pay for two.
This was misleading and not reflfctive of what was on display so I took a photo of the box.
Why are they allowed to display misleading information not relevant to the offer hoping to mislead shoppers and if caught have some escape route for whitewashing themselves?
I suppose Tesco has its own brand of whitewashing products and is familiar with all kinds of whitewashing that goes on.
Some times, it is down to the persons filling the shelves that cause problems by not putting things above their correct price label. (Always check the last 4 digits on the shelf bar-code with that on the item if your not sure). B&Q is another bad place to be over charged.
If something has been priced lower than it should have been, and noticed at the point of sale, they have to sell it to you at that price, but it has to be taken off the shelf and not resold for 24 hours if they want to change the price.
Most people don't like to make a fuss over a few pence,but the over pricing problem most likely isn't just only going to be on the item you brought. And if the problem doesn't get drawn to the attention of the boss, then the problem will never get fixed.
There is a supermarket that has just joined with another, and the rule is....if returning goods for "unsatisfied" reasons, you can have a double refund. All you have to do is point it out.
Michelle Wild