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Rude cashier in Tesco reprimanded my little girl

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Do you get service with a smile at Tesco?  Maybe some people do, but not always I think!  I recently visited a branch of Tesco at Coppets Lane in North London with my little girl who is only four years old.  We finished our shopping and went to the checkout where the cashier said ?Hello!? to my daughter.

She is very young and a little bit shy.  As it happens she is also a bit wary of adults so she didn't give the cashier a reply on this occasion.

?Excuse me?? said the cashier, ?What are you supposed to say if someone says hello to you??  She then said ?You are supposed to answer back, so where are your manners??  Once more she said to my daughter ?Hello?  Now what are you supposed to say??

Fair enough if had she been joking, but she was being deadly serious!  She then (unbelievably enough) launched into a tirade of how bad mannered and impolite my daughter was.  Come on for goodness sake, she?s only four years old!

Some Tesco value cans I replied that my daughter had been taught not to speak to strangers and obviously this shows that she has in fact been well brought up.  As a result of all this my little girl was quite understandably very upset.  I don?t usually complain about anything, but on this occasion I called the store to make a complaint about the cashier.

Unbelievably the reply I got was ?Oh, she is usually so friendly and she's alright with customers.?  I understand some people may hate their jobs and I half expect some of the staff to be rude, but not to small children.  This experience has left a bit of a sour taste in my mouth.

I think it's about time Tesco (well, this particular branch anyway) sent their staff on some proper customer service type training courses on how to deal with members of the public.  I shall definitely stick to Sainsbury?s for all my shopping from now by the way!


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Samson (Delilah's too busy to post)

Samson (Delilah's too busy to post)

I'm English and last year I spent a few months living and working in Scotland, in the area between Aberdeen and Fraserburgh.
I was in the local Tesco and when I got to the cash desk I spoke to the cashier who then promptly left her position. Her manager came across and served me explaining that she wouldn't because I am English!!!
No apology for it though.
Samson (Delilah's too busy to post)
10th Feb 14 11:14

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2
Sick of bad managers

Sick of bad managers

When supermarket staff are rude to customers it really is the manager's fault. In the area where I live there is a particular supermarket with a unprofessional, lazy manager. So it's no wonder the staff there are always rude to customers. I now avoid this particular supermarket, have not been there for months. Ironically the competition has far nicer staff.
Sick of bad managers
10th Feb 14 06:13

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RW

RW

Lol what a freak being that insulted by a little kid ignoring them, as to make an ass of themselves in front of the parent. That's just plain sad... guess the cashier doesn't have much of a life outside of tesco's cash tills.
RW
11th Jan 14 17:08

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Mr Tesco

Mr Tesco

Jo public, That's my boy (or girl), There's a lot more to life than letting a bunch of rude staff at Tesco's wind you up. Keep smiling and let the rest scowl.
Mr Tesco
11th Jul 12 09:19

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Jo Public

Jo Public

LOL!!! Anything you say Mr Tesco.
Anagrams for TESCO SUPERMARKET....
-Storekeep Scum Rat
-Temptress Cake Our

OK I was bored!
Jo Public
11th Jul 12 00:08

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1
Mr Tesco

Mr Tesco

Jo public,
And don't let me catch you anywhere near my stores again or I will be very,very cross!!
Mr Tesco
10th Jul 12 18:08

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Jo Public

Jo Public

OK Mr Tesco, thanks for your advice. We will take our custom else where. You have been most helpful!
Jo Public
10th Jul 12 12:58

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Mr Tesco

Mr Tesco

Yes I can, if you don't like it go elsewhere.
Mr Tesco
9th Jul 12 18:23

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4
Stalag 14

Stalag 14

"Service with a smile at Tesco"
This should read service with a bit of spit from Tesco,

We have complained several times about staff at the checkouts licking their fingers to dispense plastic bags or paper money,DISGUSTING, all we get is a stock reply "it will be dealt with by the local manager"

Nothing is done, this disgusting habit continues

We really don't want saliva on our money and food and bags thank you very much,
can you hear me Mr Tesco!!!!
Stalag 14
9th Jul 12 18:01

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Janis

Janis

Well if he does it again, there will be egg on his face :-)
Janis
9th Jul 12 15:15

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miserablemoaninggit

miserablemoaninggit

'treat customers', not staff obviously.
miserablemoaninggit
9th Jul 12 14:21

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miserablemoaninggit

miserablemoaninggit

Janis, you should have taken it further, otherwise that employee will continue to treat staff in such a despicable manner. Yes, he probably was having a bad day - it must be awful to be living in London which seems such a horrible place, together with being a Tesco employee to boot. I think I'd be throwing eggs around if I was in his position.

Still, you were treated badly and this is unacceptable.
miserablemoaninggit
9th Jul 12 14:20

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Janis

Janis

I found this page because I also had a problem at Tesco yesterday. This was at the Barbican branch in London. I went to pay for my items and asked nicely if the eggs could be put in a separate bag so that they wouldn't break against my other heavy items. The man at the checkout got irritated and told me they wouldn't break and threw them heavily in to a separate bag. He then ignored me and started serving someone else while I was busy paying. After my payment completed he thrust the receipt at me with no word. I said thank you, but got no reply or recognition. I asked for his name as I left, and the very helpful door man asked me what the problem was and apologised on his behalf. He said I could take things up with the manager, put I decided to put it down to him having a bad day and decided not to take things further.

When I got home, as expected, the eggs were broken, which was purely down to the way he threw them in to the bag during his mini strop (I did check them before check out and held them separately and safely on my short journey home).

I appreciate that not all of the staff at Tesco are like that, and that it must be a tough job at times dealing with difficult customers as well. I was just a bit annoyed because it is my local, he would have recognised me as I often go there, and I always try to do my best to wish them a nice day and be as considerate as possible, especially as they look so miserable. His behaviour was rude and totally uncalled for.

Just one persons bad behaviour can be enough to make customers want to move on! Tesco, sort it out! You have a lot to learn from other supermarkets, in many ways! If your staff are generally that miserable, maybe you should ask yourself why. I also hate the way you have your staff checking out other customers at the same time. It's rude to the people who are paying you and keeping you in business!
Janis
9th Jul 12 11:33

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Oi

Oi

All I hear from Tesco cashiers..

"Have you got a clubcard"
"Have you got a clubcard"
"Have you got a clubcard"
"Have you got a clubcard"
"Have you got a clubcard"

Stop asking this irritating question over and over and over...if I had one (which I will never have) I'd present it to you.
Same as McDonalds: "would you like fries with that?" If I want fries, I'd ask for them.

Why can't people be allowed to think for themselves. While we still can.
Oi
20th May 12 20:03

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Jethro

Jethro

It's not just Tesco with rude staff it's all over the country and in lot's of shops and bussinesses. More and more people are under great pressure and stress at work/home, and this I believe is due to the financial state of the country.Some people have run up vast debts,(including the last govenment) and are now suffering for their folly. There is still more pain to come for lots of families who stretched themselves too far. Untill people really understand that the UK is in terrible public debt and the cuts are needed to bring our finances back into order I fear there is to be further anger and aggression.
Jethro
8th Feb 12 11:13

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