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Basic manners. Are these foreign words to some of these rude shop staff? This is just one example but it seems to happen all too often these days. I was in my local Sainsbury doing some shopping, and as the cashier finished swiping my items, he stopped, looked at me and stuck out his hand for the money. No telling me the amount and of course no "please", just a look as if he’s done me some great service or he’s expecting me to read his mind and guess what the total amount is!
This meant I then had to step back to see the till and screen with the amount on it. As I handed over my cash to pay for the shopping, there was no "thank you". And finally to top it all off, the handing back of my change is done by simply dumping all the coins in one go into my outstretched hand without even looking at it. Needless to say there is still no "thank you".
I know that this is not the 1950’s when people would tip their hat to each other in the street and good manners were absolutely essential. Also, forget the training that you would think cashiers must receive from their employers in ensuring good service. But what I really can not understand is the mindset of these people, and the fact that it does not even extend to a simple “please†and "thank you".
These are the most basic manners that everyone should employ in their day to day dealings with other people.
By: Tazdevil
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There's no excuse for dirty manners or rudeness in England. If the shop staff are kept well remunerated people they respect themselves and other people respect them. we want nice manners and we want a friendly face when we we purchase stuff touchy staff are free to serve hoe they wish - however, soft soap and kind hand gestures go a long way towards satisfaction - if you own a business and you care about your customers, really CARE - can I suggest you log on to a website that advises you accordingly.
21/06/14 collar
0
I have worked for the largest retailer/supermarket chain for the last 10 years, i have done many different jobs instore and outdoors too. When directly working with the public i always said hello to every customer regardless of age gender nationality. Most customers would say hello back or smile and nod. The problem is cashiers dont have a crystal ball and have to guess the mood of the customer in 3 seconds from the first contact, some want in and out asap no chat some wont stop chatting, and there are the hygenically challanged who stink of urine alcohol or both, i had a regular female customer who had Tourettes she was like a ticking time bomb looked and spoke like the queen tartan handbag type untill her illness reared its ugly head and she would sit in her car swearing and punching the steering wheel the car actually rocked from side to side, customers want everything as cheap as possible and first class service to match which is not going to happen, if you want staff everywhere all the time then shop at Harrods and pay the price.
29/09/13 queens corgie
1
These blooming shop assistants are arrogant. They don't care about customers or what we think, all they have been taught to do is take your money. They are nearly all on minimum wage, or even less, plus some impermanent contract. The chances are that they are "imported staff" from some remote region of the EU, or even further afield. Or they are just out of school and know nothing, but generally unemployable in any real job.
Have you noticed that there are never any managers or floor walkers around when you want to complain? Have you noticed just how few staff there actually are? No one to assist you in anyway.
But then why are the perfume departments of department overflowing with staff? Dare I say: Enormous Gross Profit Margins?
I don't want to be asked "Howya doin?". I don't want to be be told "Enjoy", or "Have a nice day?".
I don't want to be asked for my "Loyalty Card". I don't want school vouchers, or money off my next hamburger in Macdonalds. Or to know of any two-for-one offers.
I want my change and receipt.
I want, if I make a complaint about the service, not to be ignored, nor for the shop assistant to pretend that they haven't heard me.
One thing is certain, all these business will eventually go bankrupt. That is the way of all flesh. Some will go under sooner. The sooner the better I say for those who employ arrogant shop assistants
12/08/13 Gross Service
Have you noticed that there are never any managers or floor walkers around when you want to complain? Have you noticed just how few staff there actually are? No one to assist you in anyway.
But then why are the perfume departments of department overflowing with staff? Dare I say: Enormous Gross Profit Margins?
I don't want to be asked "Howya doin?". I don't want to be be told "Enjoy", or "Have a nice day?".
I don't want to be asked for my "Loyalty Card". I don't want school vouchers, or money off my next hamburger in Macdonalds. Or to know of any two-for-one offers.
I want my change and receipt.
I want, if I make a complaint about the service, not to be ignored, nor for the shop assistant to pretend that they haven't heard me.
One thing is certain, all these business will eventually go bankrupt. That is the way of all flesh. Some will go under sooner. The sooner the better I say for those who employ arrogant shop assistants
2
I understand what you mean about some staff being rude, but you have to put yourself in their shoes once in a while. Shop staff work long hours for very low pay, & they are often treated badly by caustomers. my first job at 16 was in a supermarket, & you wouldn`t believe some of the dumb questions that customers would come up & ask me while I was busy stacking the shelves, foor instance "where`s the jam", & it was right in front of them! I`d point this out, & they`d take offence & report me to the manager who would then haul me into his office & yell at me for 20 minutes for being rude to customers. All that for £6.50 a week. Needless to say I didn`t last long in that job.
14/10/12 hairyfairy
-6
I agree, online delivery people are very friendly and helpful. Sainsbury's and Waitrose/Ocado are the best.
05/08/12 Jason
-7
Also Jobby, manners are free and cost nothing. So why would their wages be a factor? Your not really doing much more than opening your mouth. Doesn't require a lot of energy, make people feel happier that someone cares about their day and I wouldn't associate good manners with a higher pay bracket.
04/08/12 Jason
-3
What do mean likes of you? Regardless of your wage, you are expected to greet the customers and be friendly and helpful. If other countries can do it, why can't you?
Again, self entitlement, thinking you don't need to work hard in order to get paid.
I worked for 6 pounds an hour and I was told to greet customers, be friendly and helpful and so were the customers. Shame because I was working for a US owned jewellers that actually instills good values of customer service unlike the likes of Tesco.
04/08/12 Jason
Again, self entitlement, thinking you don't need to work hard in order to get paid.
I worked for 6 pounds an hour and I was told to greet customers, be friendly and helpful and so were the customers. Shame because I was working for a US owned jewellers that actually instills good values of customer service unlike the likes of Tesco.
-6
Customer Service is not taken seriously in the UK, it is for peasants and stupid people, nuff said. General laziness, lack of manners and self entitlement mentality in the UK society were no work is needed in order to be rewarded, rewards come without doing your job.
04/08/12 Jason
-1
Personally I have no problem with staff without manners, after all they aren't payed to be polite and you usually get what you are buying regardless. I think that if you are offended then that's your problem!
28/07/12 pinkamena
-8
Valentines school uniform shop in sawbridgeworth, has no stock, unprofessional staff. I ordered and paid for three school blouses three weeks ago, went to collect today, only to be told they have not come in. When I asked for a refund to go elsewhere, the owner was incredibly rude to me in front of a very busy shop. This establishment is the only stockist for miles around, have reported him to the school. I should be able to purchase my childs uniform from where ever I choose.
18/09/11 Lorraine
2
Basic manners may cost nothing, but bad manners should cost everything. If you are treated rudely by a service person, speak to a manager, leave your order, call the headquarters if it's severe. If you are a service person you are not obligated to submit to rudeness. You can slow your pace, "clarify" the demands of your patron, and refuse service to the truly recalcitrant. Your manager and co-workers should band together with you to intervene when you are being rudely treated. Fellow customers, speak UP if you observe another person abusing a fellow customer or staff person. Social ostracism, well employed, is still a force to be reckoned with, as many have discovered when misdeeds are all over Facebook, Twitter, YouTube, or just the faces of the five other humans observing you making a fool of yourself.
23/05/11 CustomerandServiceProvider
-9
I'm a cashier. We aren't all rude, you know. The way you worded your article made it sound like you have no respect for ANY cashier, that we all grew up without manners. I pride myself on being a good cashier, thank you very much. It makes me wonder if the customers who give me rude looks and don't say thanks treat me with contempt just because I'm 'another mannerless cashier'.
03/04/11 Torey
-18
"these people" sounds as if you are targeting "them" to make yourself look better. Have you no manners either? Respect is shown both ways. People can sense someone who dislikes them as soon as they walk in. Perhaps you were giving bad vibes.
I have seen people with no manners of all ages and all nationalities.
The worst seem to be the many from the older generation who treat others as subordinates.
31/12/10 Harry
I have seen people with no manners of all ages and all nationalities.
The worst seem to be the many from the older generation who treat others as subordinates.
-19
I deal with obnoxious customers everyday and tend o treat them the same way they treat me. I.e. if they throw the money on the counter or give me the money as though I should be eternally grateful I don't thank them either. The money isn't going in my pocket an I'm not forcing them to spend it! However, with well mannered customers who respect the staff are are only doing a job, I can't do enough for them. So remember - treat people the same way you like to be treated and often you will be!
30/12/10 BnQgirl
-22
Weetabixtwice
Both just looked shocked when I pointed this out. No apology or explanation.
Get your act together Tesco.