The Weekly Gripe

Gripes the News
The Soapbox
Gripes in the pipes
*

I left negative feedback on a seller, Amazon removed it

76 comments  Add a comment

I have a gripe with Amazon.  They pride themselves on offering good customer service and offer the facility whereby past customers of items can leave 'feedback', thereby offering some measure of protection to potential customers.  However, beware, all may not be what it seems.  Amazon are able to 'suppress' customer feedback that is unfavourable to the seller, and they do this without informing the customer.  With a simple click of a button, the feedback is removed and the customer - like myself - is left feeling disempowered and bitterly disappointed.

I recently ordered a USB car-charger for my TomTom SatNav, and what was sent was effectively a 'piece of junk'; it was not even the same item that was displayed in a picture by the seller on the Amazon website.  I duly left feedback about this - very matter-of-fact, non-abusive feedback - that was, of course, very negative.  I received emails from the seller trying to get me to remove the feedback, even to the point of trying to bribe me to do so.  As a matter of principle, I resisted this, thinking that I was being a good customer by allowing my feedback to warn future customers that there money would be better spent elsewhere.

Amazon negative feedback removed ... removed my feedback without even informing me

However, Amazon decide to stoop to the level of the seller, they removed my feedback without even informing me, or giving me any chance to amend.  When I eventually found out, they just quote 'policy' at me that effectively said that the feedback could only be about the performance of the seller, rather than comments about the product itself.  Uh?  Does that make any sense?  The fact that the seller was selling a piece of junk, and that it wasn't even what was advertised on the Amazon site, seemed to be irrelevant to Amazon! Crazy!

So, Amazon is yet another well-known company that essentially fails in its promises and only leads what best can be described in one word.  Disappointment!

By: Shropshireman


Leave a comment

First Prev 1/6 Next Last

Rachel

Rachel

How about when the seller is so deranged that they contact you to rant about *Neutral* feedback. And Amazon just folds like a cheap suit and removes the review? That's why more and more customers are shopping elsewhere these days. Amazon have jumped the shark and can't be trusted. It's a cesspit of crazy buyers and fraudsters.

My story: http://tinyurl.com/avoidpolimil
19/07/16 Rachel
1
Rachel

Rachel

I can top that. I left Neutral feedback, and Amazon removed it. On top of that, the Seller was somewhat unbalanced and persisted in contacting me after I'd told them to stop. And they wonder why we use Amazon so they can't contact us directly or indefinitely?

Full story here: http://tinyurl.com/avoidpolimil
19/07/16 Rachel
1
Atch

Atch

Yeah same here. Complete rubbish. Will not be buying from an Amazon 3rd party seller nearly as often any more sadly.
05/02/16 Atch
1
Perfidious

Perfidious

I feel the same about this.

After years of buying on Amazon, I'm not a seller, I had course to give a neutral, not negative feedback. Non abusive, I don't do that.

This just disappeared, not comment from Amazon or the seller.

I wonder why that was???
05/02/16 Perfidious
-1
Alexander

Alexander

the same story happened with me. Amazon c***
31/01/16 Alexander
1
Andy

Andy

Scratches head in bemusement! Surely everybody knows Amazon are god, it is their platform they can do exactly as they please avoid taxes hide Amazon prime feedback sometimes even remove bad feedback directed at a seller but only if it is deemed to be a product review.
As most Amazon sellers will tell you their biggest competition is Amazon its self but Amazon do not display their own feedback giving private sellers a chance or more importantly customers an informed choice
12/12/15 Andy
0
Danny

Danny

I had a similar experience. A seller, Planet Trooper, informed me that an item had dispatched, then admitted two days later that it hadn't actually been dispatched, just ordered from an upstream supplier who couldn't deliver. They arranged an almost-identical replacement and--after checking with me--continued with the sale, but apparently the neutral, 3-star feedback I left accounting for the deception and additional ten day lead time wasn't to someone's liking and it disappeared a few weeks later.

The result? Amazon's reputation is damaged in my eyes, I don't plan on leaving feedback for any purchase. The system is worthless if it's so blatantly rigged.
15/09/15 Danny
2
jj

jj

its because you put a product review in feedback, two seperate things.. seriously?
02/10/14 jj
1
bluecarbon

bluecarbon

I had something similar happen. I chose to pay an extra 35$ for two-day shipping of a phone, but the seller took the extra cash and sent it ground (took 7 days cross-country). I tried emailing the company and they refused to refund the difference in shipping costs, so I left a review explaining what they did. Amazon removed it, and never answered my emails asking why. After, finding an alternative Amazon email address, supposedly the CEO's, I got an email and Amazon refunded me the difference, not the company. I'm still seriously bothered that honest reviews are taken down by Amazon, however. What's the point of having a biased review system?
19/05/14 bluecarbon
0
denzil

denzil

had the same problem here for the last few days , i purchased iphone 4s screen from very deal ( via amazon ) turned out to be a pile of poo ( whiite plastic turned yellow after 3 days , the lcd very poor qty , badly fitting ect), i lost one of my best customers over it , costing me about £1000 a month in lost turn over ( just what a small company like mine needs !!)
so i left bad feed back , i had the seller contact me three times asking me to remove the feed back and they would refund my money , i refused and after the second attempt by them i contacted amazon and asked them to stop the seller harassing me , theyt didnt !
anyway a few days ago i got email from amazon telling me they had removed my feed back due to personal information included in the feed back .
after contacting amazon i was told they couldnt find out why it had been removed ( bu**shit amazon) but it might have been because it stated the goods come from china ( honest that what they said !!!). but i could re submit my feed back if i wanted to , so i did , but how there is a technical problem that wont allow me to see the feed back ( the problem is amazon wont allow it !)
so not only are amazon complicit in this company ( very deal if you havnt already got that:) ) ripping people off but they are aiding and abetting with the whole sorry saga
sadly what amazon didnt know was , my "full time" job is a buyer for a I.T sme , so not only have they just lost my personal account they have also lost my companys account as well
20/03/14 denzil
0
Trio333

Trio333

Did you email the seller first and ask if you could return the item? You don't mention doing that. Going straight to criticising the seller wouldn't be fair on them - they should be given a chance to put things right.

When I've had a problem with the product, I've emailed the seller through the Amazon site and in all cases they've refunded the money and either paid for return postage or said not to bother with the return.

Amazon are right that seller feedback is about seller response, despatch and customer service. If you emailed the seller and they failed to sort out the issue properly - which you don't mention doing - then posting a negative review of the seller's customer service would be in order.

It sounds like your issues were with the product and if so then the product page would be the place for the negative review.

Something I think is wrong is that the picture is often different from the product appearance. This is because the seller has to use a stock photo from Amazon. I think either Amazon or the seller should make this clear. It can be misleading.
09/03/14 Trio333
1
c

c

This is an unwise trait. Thoroughly worth mentioning though (someone has to have the cojones).

I thought it was just the E bay that indulged in this kind of vengeful nonsense, I would have been proud of words used today, if only one could of dreamed up such elegant words.

After many years in the trading service I am delighted to find out the market has spread to private industry.
03/03/14 c
0
The yellow man

The yellow man

yes, you are nuts to leave feedback like that. This is consider to be
The feedback includes obscene language.
The entire feedback is a product review.

And if the seller on Amazon report you then Amazon will removes that feedback for them.
03/03/14 The yellow man
0
Unhappy seller

Unhappy seller

It works both ways. A couple of years ago, I had a buyer who left me negative feedback on Amazon saying that he didn't receive the book he ordered. Actually, there was a problem with his debit or credit card and in the end, the order was cancelled. So, he wasn't charged and I didn't get paid obviously. He still went ahead and wrote that I didn't send the book. When I replied to this, explaining the situation, Amazon removed my message. Thanks a lot, Amazon.
18/11/13 Unhappy seller
3
grumpyoldwoman

grumpyoldwoman

AllyF, have you tried reporting them to the VAT office? They are legally obliged to give you a VAT receipt if you ask for one and the VAT office may be interested in investigating them if they think they are fiddling the VAT.
11/09/13 grumpyoldwoman
-2

First Prev 1/6 Next Last

FEATURES

Gripes the News
Gripes in the pipes
The Soapbox
spinner