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I have a gripe with Amazon. They pride themselves on offering good customer service and offer the facility whereby past customers of items can leave 'feedback', thereby offering some measure of protection to potential customers. However, beware, all may not be what it seems. Amazon are able to 'suppress' customer feedback that is unfavourable to the seller, and they do this without informing the customer. With a simple click of a button, the feedback is removed and the customer - like myself - is left feeling disempowered and bitterly disappointed.
I recently ordered a USB car-charger for my TomTom SatNav, and what was sent was effectively a 'piece of junk'; it was not even the same item that was displayed in a picture by the seller on the Amazon website. I duly left feedback about this - very matter-of-fact, non-abusive feedback - that was, of course, very negative. I received emails from the seller trying to get me to remove the feedback, even to the point of trying to bribe me to do so. As a matter of principle, I resisted this, thinking that I was being a good customer by allowing my feedback to warn future customers that there money would be better spent elsewhere.
... removed my feedback without even informing me
However, Amazon decide to stoop to the level of the seller, they removed my feedback without even informing me, or giving me any chance to amend. When I eventually found out, they just quote 'policy' at me that effectively said that the feedback could only be about the performance of the seller, rather than comments about the product itself. Uh? Does that make any sense? The fact that the seller was selling a piece of junk, and that it wasn't even what was advertised on the Amazon site, seemed to be irrelevant to Amazon! Crazy!
So, Amazon is yet another well-known company that essentially fails in its promises and only leads what best can be described in one word. Disappointment!
By: Shropshireman
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Full story here: http://tinyurl.com/avoidpolimil
After years of buying on Amazon, I'm not a seller, I had course to give a neutral, not negative feedback. Non abusive, I don't do that.
This just disappeared, not comment from Amazon or the seller.
I wonder why that was???
As most Amazon sellers will tell you their biggest competition is Amazon its self but Amazon do not display their own feedback giving private sellers a chance or more importantly customers an informed choice
The result? Amazon's reputation is damaged in my eyes, I don't plan on leaving feedback for any purchase. The system is worthless if it's so blatantly rigged.
so i left bad feed back , i had the seller contact me three times asking me to remove the feed back and they would refund my money , i refused and after the second attempt by them i contacted amazon and asked them to stop the seller harassing me , theyt didnt !
anyway a few days ago i got email from amazon telling me they had removed my feed back due to personal information included in the feed back .
after contacting amazon i was told they couldnt find out why it had been removed ( bu**shit amazon) but it might have been because it stated the goods come from china ( honest that what they said !!!). but i could re submit my feed back if i wanted to , so i did , but how there is a technical problem that wont allow me to see the feed back ( the problem is amazon wont allow it !)
so not only are amazon complicit in this company ( very deal if you havnt already got that:) ) ripping people off but they are aiding and abetting with the whole sorry saga
sadly what amazon didnt know was , my "full time" job is a buyer for a I.T sme , so not only have they just lost my personal account they have also lost my companys account as well
When I've had a problem with the product, I've emailed the seller through the Amazon site and in all cases they've refunded the money and either paid for return postage or said not to bother with the return.
Amazon are right that seller feedback is about seller response, despatch and customer service. If you emailed the seller and they failed to sort out the issue properly - which you don't mention doing - then posting a negative review of the seller's customer service would be in order.
It sounds like your issues were with the product and if so then the product page would be the place for the negative review.
Something I think is wrong is that the picture is often different from the product appearance. This is because the seller has to use a stock photo from Amazon. I think either Amazon or the seller should make this clear. It can be misleading.
I thought it was just the E bay that indulged in this kind of vengeful nonsense, I would have been proud of words used today, if only one could of dreamed up such elegant words.
After many years in the trading service I am delighted to find out the market has spread to private industry.
The feedback includes obscene language.
The entire feedback is a product review.
And if the seller on Amazon report you then Amazon will removes that feedback for them.
Rachel
My story: http://tinyurl.com/avoidpolimil