363 comments Add a comment
I have always bought Clarks shoes and 58 years after national service, I still stick to the "wear them - polish them" philosophy. I have quite a few pairs and wear them infrequently. Recently however, the sole and heel has started coming away from a virtually unworn pair and the welt just peeled away altogether.
They offered me £10 which I refused...
The manager of a Clarks shoe shop told me that they had had problems with some of the materials on that type of shoe and after speaking to Customer services, they offered me £10 which I refused.
I returned the shoes to the Clarks shoe shop as requested and following complaints to the Chief Executive, they reluctantly increased the offer to £30.
I am disinclined to accept this latest offer either as it would cost me at least £60 to get a new pair and that is virtually what they were.
They did initially have a moan about the age of the shoes, but they are only a few years old and as it happens totally unworn. I have much older, cheaper, leather shoes which are still perfect condition. After all this fiasco I doubt seriously if I will ever wear Clarks shoes again.
I have since asked them to keep the shoes so that they can be returned to me, but I doubt if they will, in which case I will take this to Trading Standards or the small claims court. I am as impressed with Clarks customer service as I am with the shoes.
Has anyone else had a similar experience Clarks shoes?