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Rosegal order still hasn't arrived after a month

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Shopping online for gifts can can be a total nightmare, particularly around Christmas time but it depends where you spend your money and when you place your order mostly.  Some online retailers are very good indeed throughout the December and will dispatch goods quickly and some will not.  It's best to order early to avoid disappointment most people will tell you.  But sometimes even that isn't enough.  I ordered a small Christmas present from a company called Rosegal and if I'd done a little research before placing my order I definitely wouldn't have.  It would seem that other people have had a similar experience to me and were also moved to speak out.

I placed an order with Rosegal on the 6th December last year.  It's now the 5th of January and I still haven't received anything from them.  It was only a small item worth a few quid as part of a Christmas present, but regardless of the cost I'm still very annoyed that I haven't received anything. 

Frustrating experience shopping online with Rosegal Products are usually dispatched within 5 to 10 business days it states on Rosegal's website, however, there isn't anything that says it will spend the rest of the month on a slow boat from China!  At least that's how I presume my purchase is travelling because I still haven't seen it yet!  Had I known this was a Chinese company (based in Shenzhen apparently) I'd have gone shopping elsewhere.  From my experience product quality is usually dismal and there is generally an increase in time for delivery.  But a whole month??  Rosegal certainly won't be getting my business again any time soon!

So if you're shopping for Christmas gifts do your homework and order from a nice British company!  The chances are you'll get your goods before Easter!  The really annoying thing is that after I'd placed my order with Rosegal I kept seeing their advert all over the place.  It would seem that they spend more on advertising than they do getting orders out to customers!

By: Fed up waiting!


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Kate

Kate

Avoid Rosegal they take ages to deliver and their customer service is useless.
Kate
28th Jan 16 09:59

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As Hard as Flint Glass

As Hard as Flint Glass

Buying jewelry online, are you nuts? How on Earth can you guarantee or trust its quality without seeing it in the flesh? In fact most of the jewelry sold in this country is paste. Remember Ratners and how it collapsed suddenly. Who needs all this bling anyway?

This junk could be made anywhere, of anything. There's so much cr@p being sold online, fake goods abound everywhere. As for delivery times, most of the time online bought goods arrive late, or sometimes never. More often than not you've already paid up front for these goods, so they have already had your money. They've dumped all the responsibility of the need to return these goods onto you. They've lost all interest in serving you properly once they've had your cash.
As Hard as Flint Glass
8th Jan 16 11:30

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Mark

Mark

Shit company. Ordered stuff in the summer turned up about eight weeks later. Avoid them at all costs. They don't answer customer queries via their help desk either. Completely useless!
Mark
7th Jan 16 00:17

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