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Empty shelves at Tesco with items out of stock

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I went in on Monday after work to do my weekly shop and wasnt surprised to leave without having got everything on my shopping list.  One thing in particular that they always seem to be out of stock of is Tesco Healthy Living Greek Yoghurt and many a time they have been out of Healthy Living Cranberry Juice.  So this time I decided to visit the next day hoping that they would have replenished their stock but surprise, surprise, they were still out of stock.

When I was paying for my shopping at the till I mentioned it to the lady and she said I ought to make a complaint to the Customer Services desk.  So I went up to the desk and explained to the lady that I really dont like to complain but am fed up that every time I visit this particular store that I am unable to complete my weekly shop and mentioned the obvious stock problems of Greek Yoghurt.  She said that maybe they were having problems with their supplier.  But I told her that I have never seen any stock of this particular yoghurt even though there is a clearly labelled space in the fridge for it.  I found this strange because they always seem to have stock in the Tesco 10 miles up the road, so that wasnt really an excuse.

Shopping trolly park Another moan about my local Tesco is their pricing.  I have noticed the prices slowly creeping up especially on one particular item, their Healthy Living Cranberry Juice.  It has always been 63 pence for a 1 litre carton.  Then one day whilst doing my weekly shop I noticed that it was priced at 83 pence.  I mentioned this at the till and the lady said they did seem to be putting up their prices.  When I questioned this at the Customer Services desk I was told that the price was correct and she didnt really give me a reason as to why it had gone up 20 pence in just a week. Now you can understand the prices of things going up a few pence but a whole 20 pence is just a bit much.  Funnily enough when I went in a couple of weeks later the price had changed again, this time it was 73 pence.

Back to their stock issues, you can just forget going to Tesco on a sunny Saturday in summer to get your rolls and burgers for BBQs because they will always be out of stock.  Youd think they would plan to have more stock when the weather looks set to be good.

Just what on earth do Tesco think they are playing at?  One moment they dont have stock and the next they are creeping up their prices.  I'm seriously thinking of doing my shopping elsewhere to be honest, at least Im more likely to completely my weekly shop in one go.

By: JenWren


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Disgruntled

Disgruntled

The customer service staff at my local Tesco store have no customer service skills and all the personality of a wet fish. I was greeted with no smile, no how can I help you, just a grunt. A little more staff training needed I think!
Disgruntled
18th Dec 15 20:10

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Nick

Nick

I'm not bothered by standard items being out of stock because I never buy anything at the standard price. But I am bothered about reduced items being snapped up the whole lot by one or two customers - wtf! We all want reduced items so why isn't there a rule saying max 3 reduced items per customer?
Nick
11th Jul 13 13:39

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boblet

boblet

Be careful whom you call a dullard J. in my experience Tesco put the price if certain biscuits up for a few days then put them down for few days. Asda has a shelf neatly stacked with tinned sardines priced at 89p then an isle basket roughly filled with the same product at £1. Sweeteners also are priced to give impressions of value with the odd blank space between the makes & amounts per pack, not actual value. Supply & demand? I think not, more like sharp practice.
boblet
5th Feb 13 12:57

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J

J

You sound like a very dull person. They don't put up their prices randomly. It is to do with supply and demand. Also they have thousands of products to stock, it's inevitable that they won't always have everything.
J
4th Feb 13 23:37

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C.ward

C.ward

Don't people have anything better in there life to moan about I do not know one company that has every product all of the time and yes Tesco is not very good for filling up the stock and most of it is out the back as one afternoon I walked the whole shop in a large extra and not one person on the shop floor but we have to remember Tesco is running a business and have to maximise profits it would do them no good to over order on fresh products as go out of date and would end up in the bin but this is the same for them all even asda has empty parts of its shops that is life do waste no more time moaning and get on with your life if u are not happy go else where
C.ward
6th Jul 12 14:27

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Trolley Boy

Trolley Boy

MikeP-Why stop there?Why not shop at Sainsburys in Calais?And whilst we're at it,we could sample the delights of the delicious French cuisine in their brilliant restaurant.All for under a fiver.(Wine included)Stuff Tescos.
Trolley Boy
11th Jan 12 22:43

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MikeP

MikeP

Who cares? Why shop at Tesco?

Why not order your food from Harrods or Fortnum and Mason?
MikeP
7th Jan 12 10:50

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lizard

lizard

has anyone noticed that a lot of goods in tescos do not have a price on the shelf, so you either look around for someone (Marie Céleste most times) or take a chance and not get ripped off. i have also noticed that if there is an offer in the paper and you go the same day the shelf is usually bare. this didn't just happen in one store but in the four i tried on the same day. i asked and they all said they had been out of stock for a few days. so basically i had been tricked into going in and buying something else whilst i was there. i feel tescos standards have slipped across the whole store and yes they do have eratic price changes by ridiculous amounts and as much as 30p and drop back a few weeks later. which when you do the maths over the weeks their products are a lot dearer than stated. unless you do without the product out of your weekly shop till its reduced again.
lizard
7th Jan 12 07:00

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Rodney

Rodney

Don't shop at Tesco they have low principle simple!
Rodney
19th Dec 11 07:40

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Clarnicomintcream

Clarnicomintcream

I am very angry.Visited my local Tescos today & asked if they had any Fustys crusted nuts.No nuts here remarked the shop assistant,they're all working in head office.
Clarnicomintcream
3rd Dec 11 00:08

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vhynhg

vhynhg

"I work for tesco and have done for the last 5 years.im 44 years old and feel about 6 most of the time the managers have no respect whatsoever for staff only the customers.."

The managers have as equally a bad attitude to customers as many of the staff do -its the same everywhere in this hole of a country
vhynhg
2nd Dec 11 22:59

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buyboyb

buyboyb

"3) Tescos is a shop, not Alladin's magic cave. No store will have every item in stock. Yes, they generally have daily deliveries, but I bet you're the same kind of person who moans when you get stuck behind one of those big delivery lorries. "

If they were managed properly they would but they never are and staff always ahve a bad attitude to the customer.
buyboyb
2nd Dec 11 22:58

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bylybl

bylybl

"its not always our fault, im a stock controller and i work hard to keep up but im not a damn robot! some customers just wanna moan about everything going!! if we dont have it, TOUGH...go somewere else! all of you who complain need to go and get a life!! there are other things in this world worth worrying about, i dont care if you cant get a pint of milk for your tea, i care about those who cant get what they need to survive....MAN UP OR SHUT UP!!!"

What a fantastic attitude to customer service-lol what a hole the UK is.
bylybl
2nd Dec 11 22:54

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build a bridge and get over it

build a bridge and get over it

its not always our fault, im a stock controller and i work hard to keep up but im not a damn robot! some customers just wanna moan about everything going!! if we dont have it, TOUGH...go somewere else! all of you who complain need to go and get a life!! there are other things in this world worth worrying about, i dont care if you cant get a pint of milk for your tea, i care about those who cant get what they need to survive....MAN UP OR SHUT UP!!!
build a bridge and get over it
1st Dec 11 16:29

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sick of it Tesco

sick of it Tesco

Everything is centrally run now that`s why there are so many gaps and no staff to help you it`s all about cost cutting so the company can still say it is in profit every year.The staff who work for them are expected to run around doing 10 jobs,the managers swan about and the people who suffer are the customers and staff the company is to big to care.
sick of it Tesco
30th Aug 11 17:50

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