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I am disgusted with the way that Lloyds Bank have treated me as a customer. I have been banking with Lloyds Bank for nearly over 10 years and have had no problems with them until recently.
I received a new cash point card from them only to find that it wouldn't work on the usual cash point machines that use. After contacting the bank, they informed me that as from now on my account cash point card could only be used at Branch cash points. If I wanted I could get a chip and pin card which would allow me access to my money wherever I wanted.
I promptly agreed and waited for my card. When that came, I still couldn't use it at the usual cash point machine and when I used it for my shopping I had to sign my name on the back of the receipt. So much for chip and pin! I contacted the bank yet again and was told that although I could use this card at chip and pin facilities, I could still only get my money from branch cash points. Not much use if you need to check your finances and the nearest bank is 15 minutes away from the shop.
I cut my card up and decided to stick the first useless cash point card that I had. Then I discovered that this card didn't work anymore because no one explained to me that you could only have one card. Oh the choices a cash point card (that you can only use at branch cash points) or a chip and pin (which you still have to sign for the transaction).
I decided that the easiest way to get my money from Lloyds Bank was to transfer my money via on-line banking into another bank account and that way I could access it from whatever cash point I chose. I set up a straight transfer for the sum of £12.00 and waited for the transfer. Nothing happened because the bank had charged me and they made my account overdrawn so I therefore couldnt transfer any funds!
Then I received a letter telling me I had insufficient funds in my account to pay the standing order of £12, they were going to charge me £20 charges and also try and send the money again within 28 days! I rang the customer helpline (0845 number) and explained that I had not set up a standing order, but a one off direct payment from my account to another personal account, so why was I being charged £20?
Wait for it.......
Apparently with Lloyds Bank, as soon as you set up any kind of transfer, be it direct debit or straight transaction, it is then classed as paying a bill it is automatically treated like a STANDING ORDER. You then get charged £20 if it doesn't go through, even if it was the bank that put you in arrears in the first place! It doesnt matter that the details of the account you are paying into clearly state that is it a personal account (mine was labelled mums account); it is still a bill and therefore a standing order.
I personally feel that this is a misappropriation of definitions and a misleading way to run any kind of banking system. There are no warnings stating that transfers are treated as standing orders. In fact anyone who banks online will know that there are three links to send money. One is transfers and payments, the other is direct debits and the third is standing orders.
This form of charging is I feel is a cheap way to get money out of the unsuspecting customer and in my case where I have the most basic account, its just a rip-off.
By: Tippyairie
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three easy steps
1. check your balance
2. don't spend more than you have
3. if unsure see step 1
I thank you!!!
Click on the instructions below the paying in slip to see how to complete a slip and pay money over the counter into a bank.
I have had to cancel the ones that I have had because I have discovered that there is one major telecommunications company (which I will keep nameless) have been withdrawing money from my account on other days than those that were originally requested.
As convenient as they may be, I do not like the way that they have access to your account and could possibly be open to abuse by a more unscrupulous member of any given organisation.
At least, without these, although you normally incur a "non direct debit fee", I would sooner incur that and be able to keep an eye on my money and see it physically leaving my hands.
How many of you feel the same about this?
Things like this happen, alot going on in the world of finance and your not the only one whose having problems.
So shut it lol
And Sign! And what about removing logos from TV channels as well
The uk banking system is fat, lazy, monopoly exploiting a Dickenisan model in the 21st centuary. I can wait to emigrate or set-up my own bank.
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My advice, if you don't have the cash, don't buy things you cant afford. Then, when you do need £12 for essential shopping then transferring from one account to another would not be a problem!
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I did have the money otherwise I wouldn't have tried to transfer it.Lloyd's went in and took their money first leaving me with a minus balance.
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And of course you've closed your account and gone to another bank..............bet you haven't 'cos you're not actually bothered enough about it to do that?
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I withdrew all my funds from my account,stopped all my money going in (wages etc) and contacted the complaints department for Lloyd's TSB.I am still awaiting a second response after they contacted me and said that they would take a little bit longer than the usual 2 weeks notification period.Close my account?I can't until they close my complaint.
How I run my account is basically the best way that suits me,be it close to the wire every month or on a strict weekly budget.Whichever way I run it,I still do not agree with Lloyd's TSB treating my account as a take the money and run operation.If they are going to take charges they should give an exact date,not leave it to a lucky dip.
I don't mind constructive criticism but it sounds to me like sid,Lloyd's tsb (what a nickname huh!),and ste pre-suppose too much and maybe work for the bank in question?
P.S.Sorry about the delay in replying,I'm just not that sad to sit on this website all the time.
Banks which insist on this nightmare I will close my account with no matter how good their interest is. The whole logging on procedure has to be simplified.
Blood Suckers
Please don't excuse these sheits by telling me I have to find the so-called geographical equivalent number. Why? Contract Law in thsi country should ban these companies from sucking our blood.
0845 = Vampire number