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Another Royal Mail 'Sorry, we missed you' card

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Over the last year or so I have become increasingly frustrated with our local postman.  I regularly take days off to receive deliveries which don't come and then miraculously I notice the 'Sorry, we missed you' card has been put through the letter box with no attempt whatsoever to deliver the parcel.  This has happened a few times and a few weeks ago I even saw the little cretin walking down the road putting the slips in houses, clearly making no attempt to make the delivery.

... doesn't have the time to ring the doorbell

He obviously doesn't have the time to ring the doorbell, yet somehow always has the time to knock back a few drinks at the the local pub.  On more than one occasion I've seen him sitting at the bar so intoxicated he can barely speak.  I've even seen him get up and go to the toilet whilst leaving a back containing letters and packages on the floor.  As far as the postal service goes seeing this kind of thing happening doesn't exactly instill much faith.

Postage stamps, Sorry we missed you I have another gripe with Royal Mail regarding parcels.  I regularly have items delivered via 24 hour express post.  The parcels don't turn up on the due date of arrival, so I pop into the local post office the following day and after a bit of hassle finally get the parcel.  Then low and behold, later that day the 'Sorry, we missed you' card appears out of nowhere.  This is not an isolated incident and I do wonder if something underhanded is going on.  Perhaps someone thinks that I won't go and pick up the parcel so they can just help themselves to its contents - who knows?  I cannot think of any other reason why the card would appear after I've picked the parcel up.  Maybe I'm just cynical!

I have noticed increasingly poor levels of Service from Royal Mail recently and have lodged complaints via the website, all of which seem to fall on deaf ears as I never get a response.  I don't really see what option I have left really.  If I confront the postman about this, do you think the chances of me getting my parcels on time would improve?  I think not.

By: Steve L


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Berndot

Berndot

I have had very similar experiences. I've had at least three "sorry you were not home" cards in the last six months when, in fact, there has been somebody in the house all along. I agree that the real reason is probably that the package was never in the postie's bag to begin with! I also have had the same "customer service" treatment. The last complaint I put in was yesterday. I went so far as to call them liars, both in connection with the card, and with the customer service. A part of the complaint form asks whether recompense (if any) shall be "goodwill" or otherwise. I can't see that Royal Mail treats their customers with goodwill, so why should I? I said I wanted monetary recompense for my time and fuel. Breath-holding is not a skill of mine ....

Legally, though, is the postie committing the offence of interfering with Her Majesty's mail? I think he/she is and will have no hesitation about mentioning this should so-called customers services ever get around to dealing with my complaints!

On the opposite note, a postman called twice in one day to deliver something. Because of roadworks he had to visit our road a second time in order to get back to the sorting office and thought he'd try and deliver the package on that second visit. I was more than happy to "mention him in dispatches", he deserved a pat on the back.
23/06/18 Berndot
1
Michelle

Michelle

Dear Steve,
I just experienced some unbelievably bad delivery service from a company called MyHermes recently and now Royal mail.
They left sorry we missed you card in my letter box when no one even rang my door bell... I have 100% been at home and available (our door bell is very loud so I should be able to hear it anywhere in the flat if they actually rang it!)

I felt like complaining to Royal Mail but is there a point? What is the alternative for us....
19/12/16 Michelle
0
delboy

delboy

Yep they are all at it nowadays. Yesterday waited in all day for 2 packets that should have arrived. I live in a flat with a post room, these parcels would not have fitted in the post box. However later in the day I went to see if I had any normal letters, yes there were, and 2 `Sorry we missed you`
notes in the box, timed one at 9.15 and the other at 12.15 !! SO they delivered 2 notes but no packets. Even worse both notes said to pick the packets up THE NEXT DAY !!!

One of these packets cost me £3.00 postage. I think this is an attempt tp get everyone to go to `signed for next day delivery` with a much higher cost.
22/09/15 delboy
0
BIG UP THE POSTIES

BIG UP THE POSTIES

As a postmen myself it makes no sense, our aim is to get rid of our packets, the more we get rid of the less we have to carry and the less work we have to in the depot and to be honest more often than not it's the customers who fail to even hear the door bell or the chap on the door, i'll get asked why i didnt ring the bell or chap the door, when i knew for a fact i did, why take time off work for a packet that you obviously think the postmen isn't going to attempt to deliver which is obviously a lie as we have no reason not to attempt delivery, as for that rubbish about not bringing parcels out is utter crap we have to deliver mail or our weekly delivery performance goes done which results in job losses. Last of all our office is a small office, the staff that work in the office finish at 1 and the postman don't get back to the office till half 1 at the earliest so no one is able to access the area where the packets are kept, the postmen should possibly be clearer on the card saying that the packet will be available for collection the next day and not 24 hours, apart from that minor detail the rest of what i have read is utter crap
20/01/14 BIG UP THE POSTIES
-5
Royal Mail = Rip Off

Royal Mail = Rip Off

Royal Mail - a completely useless service. What's the point of the "Signed For" service if the delivering postman doesn't even bother to get your signature and just dumps the mail packet in the collective postbox in our block?

The managers of the Royal Mail are useless as they should be quality checking this service regularly They should all be sacked.

This is rip-off as the sender has paid extra for this service.
21/11/13 Royal Mail = Rip Off
7
Iwantmyparcel

Iwantmyparcel

Its not that they cant be bothered ringing the bell its that they don't even take the parcels that are too big for a mailbox with them. If you catch them at the door they'll phone up and a driver will deliver it, if you don't catch them you'll have to trek to the sorting office the next day. Why it takes 24hrs to get a parcel ready for collection I don't know. Shambles.
16/07/13 Iwantmyparcel
3
Peter

Peter

They're just fookin useless and expensive. Same old same old. And this is true for most other public services also.
14/06/13 Peter
-3
Soraking007

Soraking007

usually my postman is really good and its always the same postman and they always ring the bell and knock but im currently waiting on 2 separate items supposed to be dispatched on the 2nd as it could be delivered on bank holiday monday and here i am 2 days later wondering if the idiots have lost it or just cant be bothered. the stories here arent encouraging and will make sure our postman nos if he does something like that he'll be fired within the week.
04/04/13 Soraking007
-5
Wez

Wez

No surprise at all. I heard someone dropped something through the letter box and I found it was a note about the delivery. I rushed out and luckily I just saw the van about to leave. The man obviously just prepared the note in the van and cannot be bothered to knock the door and wait.
19/02/13 Wez
-2
Gordon BrownArse

Gordon BrownArse

Just had the dreaded "something for you" card through the door, third time in about 6 weeks , every time we were home and no attempt to ring the bell. This morning's one was at 7;30, it must be a policy of the managers to do this otherwise the postmen would surely be getting reprimanded all the time and sacked eventually.The public need to be told if this IS a deliberate policy because it really stinks!!
20/12/12 Gordon BrownArse
2
nicky

nicky

my postman came to my front door waited a second then went back to van, did not ring bell then takes my parcels to a neighbour, don't ask me which one as no card left , I am unable to get hold of my neighbour as gone away. this has taken me two weeks to find this information out. As one was tracked and says been delivered. lucky I have cctv so have evidence no parcels delivered to me. all customer services tell you is go to sorting office and check with them. royal mail are rubbish.
09/12/12 nicky
4
Willsmum

Willsmum

How about when they cant even be bothered to put a red card through. Last week I had to make a trip to our local sorting office to see what was holding up my mail. I was waiting for 6 small packages for my business. The member of staff went out the back to look for them and came back with 5 of them tied together with an elastic band. The postman had written that he had been unable to get them through the letter box and so had left a red card. Firstly he had not left any such card and secondly each parcel was no wider than 2cm each. But this postie did not have the nonce to take the elastic band off of them and post them individually!!! The member of staff said to me that in her 20 years of service she had not seen anything so ridiculous. And she actually let me have them without producing a red card. Yesterday I went back again to the sorting office to see if parcel number 6 had turned up. After searching everywhere they found it. Again there was a note on it saying another red card had been put through our door. Again this was a blatant lie - no card whatsoever had been put through our door. But this time they would not let me have my mail (even with id) because I could not produce a red card. What the hell could I do. I had to wait for today to get my parcel delivered - luckily it did get here but two weeks late and I would not have been surprised if we had had to go through the same rigmarole all over again. Cheeeeez.
10/10/12 Willsmum
4
A

A

Best thing to do is make a police enquiry, postman stealing post,and as for leaving post out in the open unattended thats mis conduct, one photo and a police enquiry and vaa la u got then runing around like dogs
05/07/12 A
1
shreks_fiona

shreks_fiona

postmen these days are terrible! my front door opens into my living room and since i am always home as i work here, i dont get how they can say they have knocked and i wasnt home when the settee is within touching distance of the door and i would most defiantley know. the amount of times i have opened the door as they are leaving my gate and asked where parcel is, to be told they dont have it is unbelievable. why say i'm not in when i am? why not just say, cant be bothered to deliver it, pick it up tomorrow!!! the best one was i had a card saying the item was to big for letter box, went to collect it, and it was a phone case, in a tiny little brown envelope! yet i have known them to push clothes through it. somethings definately slacking with RM these days
17/05/12 shreks_fiona
3
Ragged Off

Ragged Off

Just had the dreaded red card through my letter box. Sorry we missed you at 10:00am. Card found on door mat at 10:20am. Car parked on drive. 2 people in house. No door bell rung. The postman just seems to not care and just wants to do his round as quick as possible. This happens on a regular basis and just goes to show that the once great Royal Mail service is now a shadow of it's former self. I've spent more time at the local delivery office than some of the postmen, last week they even lost a recorded delivery package which they must of had because I'd had the Red card again, I was told they'd contact me when they found the package, the next day yet another Red card for a different package so after 24 hours I go to the local delivery office for the latest package and then spot the lost package sat on a table behind the counter. We may as well all have PO boxes. Delivery is just a waste of time. Junk mail gets delivered but everything else you have to go and collect. Royal Mail are about as much use as a chocolate radiator. If we had the option not to use them I think I'd opt out and look for a service that could deliver on it's promises.
30/04/12 Ragged Off
11

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