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Over the last year or so I have become increasingly frustrated with our local postman. I regularly take days off to receive deliveries which don't come and then miraculously I notice the 'Sorry, we missed you' card has been put through the letter box with no attempt whatsoever to deliver the parcel. This has happened a few times and a few weeks ago I even saw the little cretin walking down the road putting the slips in houses, clearly making no attempt to make the delivery.
... doesn't have the time to ring the doorbell
He obviously doesn't have the time to ring the doorbell, yet somehow always has the time to knock back a few drinks at the the local pub. On more than one occasion I've seen him sitting at the bar so intoxicated he can barely speak. I've even seen him get up and go to the toilet whilst leaving a back containing letters and packages on the floor. As far as the postal service goes seeing this kind of thing happening doesn't exactly instill much faith.
I have another gripe with Royal Mail regarding parcels. I regularly have items delivered via 24 hour express post. The parcels don't turn up on the due date of arrival, so I pop into the local post office the following day and after a bit of hassle finally get the parcel. Then low and behold, later that day the 'Sorry, we missed you' card appears out of nowhere. This is not an isolated incident and I do wonder if something underhanded is going on. Perhaps someone thinks that I won't go and pick up the parcel so they can just help themselves to its contents - who knows? I cannot think of any other reason why the card would appear after I've picked the parcel up. Maybe I'm just cynical!
I have noticed increasingly poor levels of Service from Royal Mail recently and have lodged complaints via the website, all of which seem to fall on deaf ears as I never get a response. I don't really see what option I have left really. If I confront the postman about this, do you think the chances of me getting my parcels on time would improve? I think not.
By: Steve L
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I just experienced some unbelievably bad delivery service from a company called MyHermes recently and now Royal mail.
They left sorry we missed you card in my letter box when no one even rang my door bell... I have 100% been at home and available (our door bell is very loud so I should be able to hear it anywhere in the flat if they actually rang it!)
I felt like complaining to Royal Mail but is there a point? What is the alternative for us....
notes in the box, timed one at 9.15 and the other at 12.15 !! SO they delivered 2 notes but no packets. Even worse both notes said to pick the packets up THE NEXT DAY !!!
One of these packets cost me £3.00 postage. I think this is an attempt tp get everyone to go to `signed for next day delivery` with a much higher cost.
The managers of the Royal Mail are useless as they should be quality checking this service regularly They should all be sacked.
This is rip-off as the sender has paid extra for this service.
Berndot
Legally, though, is the postie committing the offence of interfering with Her Majesty's mail? I think he/she is and will have no hesitation about mentioning this should so-called customers services ever get around to dealing with my complaints!
On the opposite note, a postman called twice in one day to deliver something. Because of roadworks he had to visit our road a second time in order to get back to the sorting office and thought he'd try and deliver the package on that second visit. I was more than happy to "mention him in dispatches", he deserved a pat on the back.