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Why is it so hard to get companies to deliver goods at times that are convenient to you? Flower delivery, pizza delivery or food delivery of any sort won't give you a problem because the chances are you'll be at home when you order them or someone will be in to take the delivery. Home delivery for any sort of appliance such as a fridge or washing machine is another matter.
You're going to have to take the day off work
It's all very well to go into the store and buy the goods with a home delivery but there is a slight problem. You're going to have to take the day off work or make special arrangements for someone to house sit and wait for them to arrive.
It's a nightmare scenario that we've all faced at some time or other having parted with our hard earned cash in the showroom or signed up to some low interest credit deal.
Try sweet talking the retailer into delivering at a time that is convenient to you though and you'll come
up against that familiar brick wall of 'we only deliver during office hours' or 'we do not deliver
at weekends'. The concept of flexible delivery times seems to be an alien concept to some of these companies, and yet there are others out there that will bend over backwards and try to be accommodating.
We only deliver Monday to Friday 9-5
Do they seriously think that we all sit around at home during the day with nothing better to do than wait at home until it is convenient for them to deliver? Unless you are retired or unemployed this is just not going to happen. We all have busy working lives and have to earn a living so so what do you do?
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If you need a new freezer then short of paying extra for a Saturday delivery you're going to have to take the day off, which will actually cost you more overall.
Remember they aren't just delivering yours. They probably have another 30 or 40 to deliver from that van the same day, so to offer a free delivery or the goods at a reasonable price in the first place, you need to fit in with them, not the other way round, Paying for a time slot or Saturday and you are paying extra for them to fit in with you. Simples!
22/12/13 Tiny
Remember they aren't just delivering yours. They probably have another 30 or 40 to deliver from that van the same day, so to offer a free delivery or the goods at a reasonable price in the first place, you need to fit in with them, not the other way round, Paying for a time slot or Saturday and you are paying extra for them to fit in with you. Simples!
3
Well, obviously your convenient time isn't convenient for delivery companys. The problem is this: they assume you have someone at home to answer the door for you but you don't. Delivery companies still live in the past but time has moved on. The golden age when a working man's salary can support himself + his wife + 4 children + a nice house is long gone.
17/06/13 Dave
-2
Exactly what is good home delivery, I work full time 9-5 Monday to Friday and one courier company quoted £12.00 to have a Saturday delivery, robbing gits! The parcel only came to £2.45 when I placed the order.
27/04/13 LancashireLass
-3
It was not the delivery I had a problem with, but can't seem to get Debenhmas to pick the faulty item up. I had to pay upfront for the replacement, so I cannot get my refund until 7-10 days after they receive faulty chair and stool. How can I get this money back if they can't or won't pick up the faulty goods! I also spent over £6 on phone calls ,very expensive premium number, which I did receive £10 compensation but it is not compensating me for the lost day I spent waiting for the non existent collection 2 weeks ago and the endless emails as it is cheaper than phoning,in arranging the pick up! Bad service Debenhams. John Lewis all the way form now on!
07/03/13 Mouthy-girl
-3
it is allways best to sort out the delivery arrangements beforehand so that you don't end up in this predicament. the problem is that people don't read small print. companies write the terms and conditions in a very long winded way as well as putting it in miniscule lettering to try and catch you out. what you must do is read the tiny lettering so that you can get the last laugh.
06/11/10 mardi gras the candyman can
-11
needed a freezer next day delivery and chose Boots because they offer this sevice. In the morning, I spoke to a very helpful salesperson and was told that I would be contacted with a delivey slot. I did not ask for the old freezer to be taken away as we would not have time to defrost and dry it. That evening I was contacted to say delivery would be a day later than promised - they were "terribly sorry".
We rearranged our plans and defrosted and dried the old freezer. I rang to ask for it to be collected when the new one was delivered. They were "terribly sorry" or maybe she said "very sorry" but I had not rung early enough to arrange this.
The phone rang and an automated voice told us the delivery slot - Thursday 12 - 4pm.
The driver did not contact us. The firm did not contact us. At 3.45pm I rang, They were ".......SORRY" but they couldn't deliver till next Monday. I cancelled the order and I'm "terribly sorry but" I won't be buying online from Boots in the foreseeable future.
08/07/09 sorry but
We rearranged our plans and defrosted and dried the old freezer. I rang to ask for it to be collected when the new one was delivered. They were "terribly sorry" or maybe she said "very sorry" but I had not rung early enough to arrange this.
The phone rang and an automated voice told us the delivery slot - Thursday 12 - 4pm.
The driver did not contact us. The firm did not contact us. At 3.45pm I rang, They were ".......SORRY" but they couldn't deliver till next Monday. I cancelled the order and I'm "terribly sorry but" I won't be buying online from Boots in the foreseeable future.
6
Argos delivery driver and mate spoke about SKUNK weed in front of my two young children also I was accused of selling drugs and offered if I wanted to buy some Lamps to grow SKUNK while my 7 year old was present. I was shocked! read all about it in the sun...
17/05/09 No Dealer
-3
I really dislike the attitude of the delivery guys that have posted comments on this page. Normally I just see this extremely annoying, just like stores and stuff that's only open during office hours, but this is more upsetting. You should have a service attitude towards your costumers and not see all of us as abusive! You can feel whatever you want about people that behaves like you're describing, but that has NOTHING to do with me, because I've never done that, and neither the other people that has commented this page by the sound of it. Handling the costumers that are "difficult" is PART OF YOUR JOB and has nothing to do with the problem we're talking about here! I also agree with Jessop, what about working hours for restaurant staff and others? I used to work with elderly care, and of course I was working outside of office hourse, because it's once again PART OF THE JOB because that's what suited the elderly people best("the costumers")! And it should be part of yours as well for the good costumers that only want the stuff without loosing loads of money due to lost salaries/holidays!
How can you possibly deny this problem? You must loose loads of money as well, because I've not been able to make several orders simply because I could never recieve it - it wouldn't be worth taking the day off work to wait for it and I'm never ever home during office hours(just like so many other people).
29/03/09 dave
How can you possibly deny this problem? You must loose loads of money as well, because I've not been able to make several orders simply because I could never recieve it - it wouldn't be worth taking the day off work to wait for it and I'm never ever home during office hours(just like so many other people).
-3
Class snobery has nothing to do with it - the service you are providing is for the benefit of the customer - it's supposed to be a customer based industry you are working in - if you dont like it, or don't like the hours then get a different job.
10/12/08 Pete
7
On Thursday I ordered a workstation from argos for home delivery. I was guaranteed (and it stated on the receipt) that it would arrive monday the 24th 7am - 1pm. We waited at home all day and received nothing, not even a phone call which was strange as I seem to remember giving them my contact number incase this happened. I phoned the help desk and was told it may arrive at night...wasnt very impressed but stayed in anyway. Guess what? It didnt arrive! Rang the helpdesk again who said it would probable arrive today (Tuesday 25th), but they could not guarantee a time. It is only 9am as I write this but I am not holding out for them.
It makes me wonder how at a time like this with the current credit crisis, how Argos can afford to have such a relaxed attitude towards customers.
I do not expect them to bring it upstairs, fit it for me, move my old items, hoover or dust. I just want what I have paid my hard earned money for.
25/11/08 grace
It makes me wonder how at a time like this with the current credit crisis, how Argos can afford to have such a relaxed attitude towards customers.
I do not expect them to bring it upstairs, fit it for me, move my old items, hoover or dust. I just want what I have paid my hard earned money for.
-10
Class snobery? no. if you have parted with your money and need a delivery/instilation then it should be convinient for the customer.
I am currently waiting on a delivery of a washing machine (hired), this is the second atempt as last time "the van broke down" costing me A wasted day off work! had a nightmare trying to get more time off (now have monday afternoon) and hope they come around the right time.
Oh and also they have already taken the first months rental out of my bank account even though I havent even seen the goods yet!
But it is perfectly in order to expect the delivery driver to mess up their social/family life by working evenings or weekends, probably without any increase in pay. Kettles,pots, class snobbery? If you follow that then what about people who have to work in restaurants, shops petrol stations etc maybe everything should shut down after 5pm then!
05/07/08 Jessop
I am currently waiting on a delivery of a washing machine (hired), this is the second atempt as last time "the van broke down" costing me A wasted day off work! had a nightmare trying to get more time off (now have monday afternoon) and hope they come around the right time.
Oh and also they have already taken the first months rental out of my bank account even though I havent even seen the goods yet!
But it is perfectly in order to expect the delivery driver to mess up their social/family life by working evenings or weekends, probably without any increase in pay. Kettles,pots, class snobbery? If you follow that then what about people who have to work in restaurants, shops petrol stations etc maybe everything should shut down after 5pm then!
-6
Too true Bill. I work in a service industry and cannot believe how stupid some people are regarding appointments. No matter what you do you can't win. If you want to visit during working hours then you get " It's no point coming on a Monday cos' I'm at work ! " or in the evenings it's "What time do you call this, I'm having my dinner " If you work weekends you get the " I'm not wasting my weekend waiting in for you, I only get two days off a week ".
24/03/08 Nick
5
It is always interesting that the people who have created the problem, I.E. when it is convenient to deliver the item that is too large to be brought home by car/public transport, are outraged that they have to take time off during the working week. But it is perfectly in order to expect the delivery driver to mess up their social/family life by working evenings or weekends, probably without any increase in pay. Kettles,pots, class snobbery?
24/03/08 bill
-28
Argos drivers are super beings being able to life very very heavy items and put them wherever needed, plumb them in and even take the packaging away. They also do extras!
04/07/07 acidgecko
11
Asian Sales Director
The NHS is the health service for the unemployed, old & decrepit period.