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On Friday 8th of December 2006 I started the day as many others. I picked up the mail on the mat, made a cup of tea before going outdoors for the day. I came home about 4pm to find a package left outside my front door, on top of some rubbish waiting to be dumped at the local tip.
The parcel contained an Apple Ipod Nano that I had purchased on eBay for my fianc?e as a Christmas present! The Jiffy bag was soaking wet, as were the contents. I called Royal Mail to complain and was told that I could claim ?32 compensation, if I could prove the postage!
I was also told that it was the senders fault for not insuring it properly. They then said that with first, second or even recorded delivery, the actual delivery was not GUARENTEED. I could not believe what I was hearing. Recorded delivery ? not guaranteed?
I explained that had the item been damaged or lost that would have been the senders fault, but considering that an employee of Royal Mail had just dumped it outside my door this was a different matter and quite unacceptable.
Yet again they refused to compensate me for the full loss! I am now left with the cost of buying a new Ipod Nano at ?124, with only ?32 back from Royal Mail! I spoke to the seller, who was very helpful indeed. She then told me that was why she had sent it recorded delivery. First I knew of this, as the delivery person had somehow torn off the recorded delivery label from the package!
I called Royal Mail and asked for proof of delivery. They advised me that they could not track the item until it had been delivered. Great, so now I am waiting for them to try and prove my signature which I know will be either missing or fake. I certainly didn?t sign for the package.
If the delivery person tries to forge the signature it is fraud and if they do not get a signature it should surely be classed as tampering with the mail? Be aware, Recorded Delivery from Royal Mail only means you have asked them to get a signature for the item ? in other words no guarantee it will arrive in one piece.
It appears that their service is fine until you encounter a problem! They are supposed to pop a card through your door and return the item to the sorting office for either collection or re-delivery!
What are you up to Royal Mail? Is this how you treat a customer after you negligently damage their property by just leaving it outside in the rain? I am totally disgusted and would advise using other couriers in future!
By: Westcliff on sea, Essex
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'''' we recieve many complaints like yours where cards/letters have been torn on the corner. I would recommend that royal mail organise tours to see our sorting equiptment as this equiptment actually damages the letters through the sorting process''
really? build a new machine maybe? or as an alternative stop hiring monkies with no morals!
I use online couriers now, much cheaper and better compensation, not always good at collecting on time though
It is the senders fault for not sending it via the appropriate method (which would be special delivery), that would then guarantee it for the next working day by 1pm, and have £500 insurance as standard. I very much doubt that the postman would tear off the recorded delivery label, as the sender would have a proof of postage that stated that the package was sent recorded delivery, if the postman did indeed do it, it would be grounds for a dismissal.
I know the people at Royal Mail can sometimes be d1ckheads but it aint so bad.
I work part time in a post office when i'm not at school so I get the odd bollocking from customers even though we have nothing to do with the delivery of mail.
Now they are blaming me for daring to pay extra for 1st class post & for a signature on delivery & the Royal Mail are also saying that I cannot send anything of value!
I asked Royal; mail on the phone & said what can be sent, but they did not know, yet they expect the public to know the rules that are not on prominent display at the post office!
Royal Mail are a joke!
Why have a postal service that misleads customers & then blames the customers for doing exactly as advised to do?
Bit like a police officer saying divert down a one way street the wrong way & then arresting you for their mistake!
Flat rates