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My friend invited me over for dinner with her and her husband and as a treat we ordered an Indian meal to be delivered from well known Indian restaurant in Stevenage, Herts. We have ordered from there before and enjoyed our meal however once dished up found we had been sent a pilau rice instead of peshwari naan. I checked the bill and sure enough they had taken our order down as a pilau rice not peshwari naan. So I rang and explained, and they promised to send a naan out immediately.
Approximately 5 minutes into our meal as I dug my fork into a pile of lemon rice a fly crawled out from underneath it and scuttled across my chicken mulli and died shortly afterwards. Shocked and horrified I looked up to my friend who was also staring at my plate and confirmed what had just happened before my very eyes.
I rang the restaurant and asked they send me a fresh lot of food and suggested they should refund the money as well. To do this was beyond the powers of the person I spoke to on the telephone, so they needed to speak to the manager who would be back shortly and they would call back. When they did, the big boss was required to make this decision so they would again call me back.
Half an hour passed so I rang them and spoke to the manager. He asked me why I was complaining! I have to say, he was exceptionally rude and put the fly and the order cock up down to the restaurant being busy but this was unacceptable I thought! The manager then agreed he would refund us but only £7 and that was supposed to be for a mulli chicken priced £7.95, a lemon rice and a pilau rice that was meant to be a peshwari naan. I pointed out to him that this wasnt the correct price and he said it would be just under £8 normally but a pound is taken off for delivery. Is this guy for real?
After a very rude and brief barrage of abuse the manager told me if I didn't like the food I shouldn't eat there and hung up on me! Where on earth has customer service gone these days?
An hour later a man from the Indian takeaway turned up at my friends door and handed us £7 in cash. A total lack of customer service for an issue they should be urgently addressing. My friend is so upset our meal was ruined and I was gutted that I didn't get the meal I had looked forward to all day, instead we were £32 lighter for severely substandard food with an incorrect order and an additional fly (at no extra cost you'll be pleased to know).
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If these things are so important that everyday trivia becomes petty then why isn't your complaining about his complaint petty and unimportant?
Get a grip yourself. This is a gripe site where people come to complain not a change your the world and ensure world peace site. If one exists , post a link.
Worldwide protests against capitalism with added police brutality
Largely pointless war raging in Afghanistan
Widescale tax evasion by major corporations
Banking industry still out of control
OP moans about a fly in her curry and poor service from the local takeaway - get some perspective
I've been in the hospitality industry and I've been peripherally involved in the publication of restaurant (and hotel) guides, so whilst you may not agree with my 'logic' I'm stating what happens, not what we might want to be the case. I know exactly how many of these guides work, what their morals, or lack of, are, and why they may not always be trusted.
Word of mouth recommendations are only valid if they come from someone whom the inquirer knows and whose opinion is trusted. I'm not talking about 'word of mouth' from overhearing women gossiping on the No. 26 bus.
Taking this a little further, as you rightly say, opinions are highly subjective, and the same restaurant can present a very different aspect even on two consecutive days. Only last week, I had a most enjoyable dinner in an upmarket pub in a small town in Derbyshire, went back on the Saturday night with friends, and for various reasons, it was quite a different and less enjoyable experience.
Furthermore, fake reviews in books or on websites are no different than fake reviews from word of mouth recommendations - whether they be outright lies from respondees to enquirers who know little about them and can't tell how trustworthy they are and, provide these respondees with an opportunity to slag off very good restaurants they can't afford to eat in or who chucked them out years ago for bad behaviour. Or these recommendations are from well meaning friends and other trusted associates - whose tastes and standards may still differ from those of the enquirer.
Ultimately, recommendations are subjective, no matter where they stem from, and none can be completely relied upon.
Chalk it up to experience and vote with your feet by going elsewhere in future.
lulz
WOW nice put down....for a 3 yr old
Also,
2011
Follows disguised link
Lrn2internet or perhaps your pants on head retarded.
But there again, discussing flys in curry's while the life we live is unsustainable and in rapid decline pretty much sums you up