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KFC wouldn't serve me tap water

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In November I stopped at a Kentucky Fried Chicken (yes, I was desperate for a fast food fix after a long drive), and ordered a meal for two people, which came to not far short of £10, a Coke for my friend, and a glass of tap water for myself as I don't drink bottled or carbonated drinks unless there is no alternative.

Tap water refused on grounds of ‘Health and Safety’

I was refused water on the grounds that ‘Health and Safety’ regulations meant they were not allowed to serve it.  Sheltering behind this pathetic and untrue type of excuse makes me see red, so I asked exactly what section of H & S states that tap water may not be served to customers and if I could see the instruction in writing. He then backed down and said he thought it might be KFC's own regulation.  He then added : “Anyway I wouldn’t drink the tap water here”, which is quite beside the point.

After some discussion during which other customers said this was absurd, one even saying he’d been served water there the week before (so some people actually go back!), the assistant offered to buy me a bottled drink.  Again I said I did not want a bottled drink, I wanted tap water.

On principle, we left without taking or paying for what we’d ordered.

A glass of tap water, health and safety? I ran a full service restaurant and a small hotel, in another country admittedly, so I am not without experience in the hospitality industry, and I know that by law we were obliged to serve tap water to anyone requesting it, even if they were not buying anything from us.  I believe a similar law exists in many countries, I don’t know about UK.

I was so incensed that I wrote to KFC Head Office, as below, to complain about what seems to me just another way of extorting money from the public.  As of today, three months later, I have not yet had the courtesy of a reply from them.

"Could you please refer me to the section of Health and Safety Regulations which, according to staff of two of your branches in Swindon where I requested this, prevents you from serving tap water to customers.

I have never before, in any establishment serving food to the public in the UK, been advised that there is such a condition.  On the contrary, I understand that in terms of the Supply of Goods & Services Act restaurants have an obligation to supply water along with a meal.

I would be most interested to receive your response, and am also taking this up with the appropriate authorities.  In the absence of a satisfactory explanation, I must assume that either your staff are misinformed, or that this is a way of extorting money from the public for expensive and environmentally unfriendly bottled drinks."

By: MikeP


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grumpyoldwoman

grumpyoldwoman

Oh dear Benji, you work in KFC, can't spell (aloud?) and you have the nerve to insult someone else? I'd keep my head down if I were you.
10/05/18 grumpyoldwoman
0
Benji

Benji

It’s true I work at kfc and tap water is not aloud to be given to any customer or team member out of any sink that is used to wash dishes or hands . And they are the only sinks they have, its to prevent any raw protein accidentally getting on your cup or in your cup, it’s for everyone’s safety, and to prevent costly lawsuits
So you’ve just made yourself look like a dick head 😂😂
10/05/18 Benji
-2
Terri

Terri

Just left KFC in hoddesdon having had the same experience bought a meal for myself and a meal each for my two granddaughters both under five and only drink water. I could not believe that they would not let me have tap water for the children this is the first time ever that I have been refused tap water the the girls are 3 and four and we eat in restaurants regularly this is outrageous
22/06/17 Terri
2
Wilson

Wilson

I was was also refused Tap water by KFC in Merry Hill, Dudley (EAT CENTRAL) on the ground that, the water is only to wash dishes.
28/02/16 Wilson
-1
pet

pet

Do you not understand the concept that the tap water May actually simply be not safe to drink? I doubt the manager would be deliberately obstreperous about a silly cup of water without good reason. I've worked in many fast food restaurants in the past and it's often the case that the water isn't drinking water, end of. However it seems odd that they didn't offer you water from the soda machine, a lot of fat food places have the function on the machine to dispense water/soda water. Good on you sticking to your principles though.
28/03/14 pet
1
Nick

Nick

Pikey er... Sorry Pika fookoff and have a bad day elsewhere
27/03/14 Nick
0
Good day sunshine

Good day sunshine

Morning Pika, Feeling a tad depressed this morning are you? Just look at it this way, Things may just get worse as the day progress, so make the most of the here and now!
27/03/14 Good day sunshine
0
pika

pika

Yet again, a thread with utterly braindead posts.
27/03/14 pika
0
James Shaw

James Shaw

Get a life you complete loser just pay for a bottle of water the way they keep there prices so low is by expecting people to buy a drink. Tap water is not free ice is not free the cup is not free the lid is not free the straw is not free the staff to serve it is not free the electricity to keep you warm whilst you drink your water is not free.
08/02/14 James Shaw
-6
Andy

Andy

Don't even talk about 'service' with KFC in the first place. It's a fast food chain you are supposed to eat up and go rather than sit down and enjoy.
30/05/13 Andy
-4
L

L

KFC is not allowed to give tap water.

To put it simply, this is because:
1) The sinks are mainly used for cleaning water and are generally contaminated with various cleaning fluids and there is always the risk of cross-contamination no matter where you are.
2) If there is some issue with the water or a customer ends up sick from this, the restaurant is held liable.

As a team member at a KFC I can safely say you are one of the people that make our jobs increasingly difficult for no good reason.

We have no personal grudge for you and despite popular belief, we don't want some sort of 'revenge' on you for making us work and we would not spite our customers a cup of water without good reason.

If we give you the water, we get it in the neck from the manager and if you take a second to consider this - most people in minimum wage jobs need the money and jeopardizing this is just not an option for many employees.
28/10/12 L
3
Oi

Oi

"They do not have to serve you tap water once they do not sell alcohol"

Anyone care to translate this into coherent English?
18/05/12 Oi
0
Anna Diegues

Anna Diegues

They do not have to serve you tap water once they do not sell alcohol
18/05/12 Anna Diegues
-12
MikeP

MikeP

I always insist on the best French mineral water.Like French food it cannot be bettered.Always insist on French mineral water with yoor meal.French is best.
11/03/11 MikeP
-16
MikeP

MikeP

This sounds like nonsense, and even KFC's head office did not mention it, and nor has anyone else. What you may do with the water after it leaves the tap is irrelevant, but it must come out directly from the mains and unadulterated.
11/03/11 MikeP
-2

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