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Why is 3 mobile broadband so slow?

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I'm sick and tired of 3 and their mobile broadband.  I began using the service a couple of years ago when it first started and it was pretty good, but when I did have issues I found them difficult to resolve with customer services.

I then had a break from it and started using it again at the beginning of last year.  It was much worse than when I had previously used it and things progressively got worse.  Customer services were just as difficult to deal with as they had been before.

Then it got to the point where I could only stay online for around 30 seconds before it disconnected.  3 informed me that my dongle was incompatible following a recent upgrade.  I bought a new dongle and the service was better, much better than it had been.  After a couple of months I decided to take out a contract.

The first 10 days were fine, then the problems started - heavy throttling which a software app called netmeter picks up.  Because of my previous experiences with 3, plus the hundreds and hundreds of other dissatisfied 3 customers who have made their thoughts known online, I couldn't help but think that 3 deliberately boost a new customer's speed, in order to lessen the chances of them cancelling.  Maybe that's not the case but subsequent research online has discovered that many other customers have witnessed this pattern too so it's all very strange.  Anyway, the service was terrible and once again, customer services too difficult to deal with.  It's a call centre in India and the staff are poorly trained and scripted so I now always deal with the Executive Office if possible.

customer services are so difficult to deal with they should come with a health warning

3 mobile broadband Service continued to be bad despite repeated assurances that it would improve.  I was given several dates from which I should have seen an improvement but never did.  Apart from the first month, August 2010, I haven't paid any monthly payments because it's been so bad, but when I have been speaking to 3 and been informed of a credit, nobody has seen to it that the billing department or system is made aware of this - 3 times I have been cut off because of unpaid bills, which should never have been billed.  In total, I had to call them 16 times - 7 the first time, 5 the second time and 4 the third time - to get these unnecessary issues resolved.

The Executive Office told me that 2 local masts would be upgraded in December.  They gave me a start date and said it would take a maximum of 2 weeks.  Service was appalling after customer services had confirmed that both were completed.  When I complain to 3, they seemed to boost my speed for anything between a few hours and a few days.  It becomes how it should be.  What nobody at 3 seems to comprehend is that I don't want it for a few hours here and a few days there.  I want it as much as possible and I don't want to have to keep asking for it.  Now, yet again it's playing up because it's being throttled so hard that too many people are chasing too little resources.  I have to constantly connect and disconnect, which means pulling the dongle out, plugging back in, waiting an age for it to scan and pick up a signal, then go again.  Each time I do this, I presumably push out someone else and when they reconnect, someone else loses out - all because our ISP has systematically failed to improve and cannot service its customers. 

The internet is rife with horror stories regarding mobile broadband and it is my feeling that the ISPs use a business model of low price and high volume - stack 'em high and flog 'em cheap.  This business model is not conducive to good service; quite the opposite.  Oh, and when customer services are so difficult to deal with they should come with a health warning.

By: Sick and tired of 3


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Brickbarnes

Brickbarnes

Absolutely useless. If 3 was used to communicate with an aircraft during an emergency it would fall out of the sky. Useless absolutely f*****useless!!!!!!
12/01 Brickbarnes
-1
Brickbarnes

Brickbarnes

Have had enough of this service and will bf investing in a flock of homing pigeons
12/01 Brickbarnes
-1
David

David

I agree, I took out a subscription for 3 Mobile Broadband on 19Th March 2020 it started ok but now it very slow, some website never load, other take ages. Also my contract was for HomeFi at £22 a month for unlimited data, but my first bill was £25.60 the reason given was the contract I ordered was 100GB a months not unlimited, which was rubbish, as they only advertised the following contract deals, 1: £22.00 Unlimited Data, 24 months contract 2: £23 40 GB Data, 24 months contract, 3: £24 40GB Data, 12 months contract, 4: £24 40GB Dta 1 months contract. No contract with 100GB Data. Plus Pay as you go deals.
20/04 David
0
DON

DON

3 MOBILE IS SO SLOW AND SHITE
06/04/18 DON
-1
peadar

peadar

3 mobile should improve or shut the fuck down
26/01/18 peadar
0
wise old owl

wise old owl

Yes everything in this comment is correct if you have a contract with 3 MBB wait till you come to the end and cancel it as they dont inform you but carry on a monthly rolling contract without your consent when the contract clearly states 24 months thats the crafty thing they do also the data allowance does not last long as if you are not getting the the allowance (GB) you have paid for
03/11/17 wise old owl
0
Stalag14

Stalag14

Out of interest I have fired up my laptop on my 3 dongle.
Results of speed test:
Download.....14.77......peak 20+
Upload.....0.23
Ping.....204
Server.....London (we don't live in London)

Signal level on laptop two-three bars.

Thats faster than many wired-cable broadband.

For slow try Giffgaff, totally unusable (02 piggyback)... but the only network thats lets you tether to your laptop etc.

You must be in a very congested or poor signal area.

Try again in a different area, miles away or try sim in a different phone if possible.
19/02/16 Stalag14
1
Ikronson

Ikronson

0.6Mb Download speed
0.7Mb upload
181ms ping time
Samsung Galaxy S5
Scandal
I pay 20£ for month
18/02/16 Ikronson
1
3 shit broadband

3 shit broadband

Couldn't agree more...absolute shit service..typing this on it...it's cutting out every few minutes...save yrself grief hassle and money...wrap some tin foil round yr head you will get better broadband...their mobile service cuts out every few minutes too
15/11/15 3 shit broadband
-1
Mr Slowmo

Mr Slowmo

I have read the docs at http://alturl.com/tby9e with interest thanks MATRIX

Can anyone explain how much bandwidth is used by people watching Youtube, and catchup TV etc. on their mobile internet. (unlimited data plan)

I too find the 3 network varies in speed and often becomes unusable.
Best time is 3am in the morning!

No such problems with my Vodafone dongle even though I have a much poorer signal.
03/02/13 Mr Slowmo
-4
Jonnobesafe

Jonnobesafe

I think many of you are in the unfortunate position where there are more people than nodes, so as soon as you are idle, someone else gets your connection. It happens more in big cities than in villages. I live near a well known motorway circling London, but am in a village and have had good service from Vodafone, O2 and lately, three, over the last five years. I only changed providers because of better deals.
05/12/12 Jonnobesafe
-3
pete2820

pete2820

I too am fed up with 3. I use a mi-fi and the service is appalling! I'm paying £24.83 a month and getting connected (if I'm lucky) only half he time. My contract ends in My 2013 and I can't wait!
29/11/12 pete2820
-1
Twin of  'Sick and Tired of 3'

Twin of 'Sick and Tired of 3'

I, too, have for the past few years experienced identical problems to you, 'Sick and Tired'. In fact, it's enough to make one think of suicide. If I can connect to the internet at all, I get about one minute before I get disconnected again, over and over again and their 3 mobile broadband page keeps coming on repeatedly in the middle of other pages I am attending to, however much I try to prevent it. I pay over £23 per month for this lack of service - some days cannot connect all day at all . They have cut me off often for running out of payment when I have used only one Gigabyte but paid for 15 Gigabytes. They were supposed only to be charging me £10.50 anyway. Their staff are polite but useless for the purpose. They didn't give me a written contract as they should and have now stopped sending me bills so it's hard to check what they're doing. They are effectively robbing me of thousands of pounds over time but I am disabled and cannot fight them fast enough to stop them and I cannot get bank to stop payments to them as I am reliant on the internet to order my food and needs and when I tried to email T Mobile for a better deal, I find they are so stupid they will not allow you to email them to enquire !
03/11/12 Twin of 'Sick and Tired of 3'
4
charles

charles

Just want everyone to know I bought the 18 month 15.98 per month dongle stick, i thought i was getting a good deal and expected it to be super fast, but i am wrong, it sucks, worse than the vodaphone i had before, i even live at a high location on a hilltop without any obstruction around the aerial, in one of the major top 10 cities, and the signal's still crap, that doesn't say much about 3, it must be even worse in small towns and rural! No I wouldn't recommend them at all. I can hardly open more than 3 tabs simultaneously without being cut off all the time, and having to reconnect! very very annoying!
02/11/12 charles
2
simy

simy

It was yesterday I called 3 about my connection , informing them that I get limited or no connectivity at all , the answer to this was simple and successful ! Successful for 20mins that is . He told me to FACTORY RESET my phone(this will delete all data on your phone but not you SD). And of course the first thing I did after this was hook the phone up to my p.c. and start watching TV at 300kbps it was good but after 20 min……. PLOP right down to nothing , not even a web page was fast .
In fact I’d like to ask you all to do something for me please ??????? Could you all check your last bill from three and look at your DATA USAGE!! mine for the past 3 months has said
40000MB USED

39000MB OVER
And yes I too am on this ONE PLAN . Please do this for me ! Coz its a huge contradict .
Kind regards

Simon.
Dangerous3168850@hotmail .co.UK
15/09/11 simy
-8

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