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Why is 3 mobile broadband so slow?

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I'm sick and tired of 3 and their mobile broadband.  I began using the service a couple of years ago when it first started and it was pretty good, but when I did have issues I found them difficult to resolve with customer services.

I then had a break from it and started using it again at the beginning of last year.  It was much worse than when I had previously used it and things progressively got worse.  Customer services were just as difficult to deal with as they had been before.

Then it got to the point where I could only stay online for around 30 seconds before it disconnected.  3 informed me that my dongle was incompatible following a recent upgrade.  I bought a new dongle and the service was better, much better than it had been.  After a couple of months I decided to take out a contract.

The first 10 days were fine, then the problems started - heavy throttling which a software app called netmeter picks up.  Because of my previous experiences with 3, plus the hundreds and hundreds of other dissatisfied 3 customers who have made their thoughts known online, I couldn't help but think that 3 deliberately boost a new customer's speed, in order to lessen the chances of them cancelling.  Maybe that's not the case but subsequent research online has discovered that many other customers have witnessed this pattern too so it's all very strange.  Anyway, the service was terrible and once again, customer services too difficult to deal with.  It's a call centre in India and the staff are poorly trained and scripted so I now always deal with the Executive Office if possible.

customer services are so difficult to deal with they should come with a health warning

3 mobile broadband Service continued to be bad despite repeated assurances that it would improve.  I was given several dates from which I should have seen an improvement but never did.  Apart from the first month, August 2010, I haven't paid any monthly payments because it's been so bad, but when I have been speaking to 3 and been informed of a credit, nobody has seen to it that the billing department or system is made aware of this - 3 times I have been cut off because of unpaid bills, which should never have been billed.  In total, I had to call them 16 times - 7 the first time, 5 the second time and 4 the third time - to get these unnecessary issues resolved.

The Executive Office told me that 2 local masts would be upgraded in December.  They gave me a start date and said it would take a maximum of 2 weeks.  Service was appalling after customer services had confirmed that both were completed.  When I complain to 3, they seemed to boost my speed for anything between a few hours and a few days.  It becomes how it should be.  What nobody at 3 seems to comprehend is that I don't want it for a few hours here and a few days there.  I want it as much as possible and I don't want to have to keep asking for it.  Now, yet again it's playing up because it's being throttled so hard that too many people are chasing too little resources.  I have to constantly connect and disconnect, which means pulling the dongle out, plugging back in, waiting an age for it to scan and pick up a signal, then go again.  Each time I do this, I presumably push out someone else and when they reconnect, someone else loses out - all because our ISP has systematically failed to improve and cannot service its customers. 

The internet is rife with horror stories regarding mobile broadband and it is my feeling that the ISPs use a business model of low price and high volume - stack 'em high and flog 'em cheap.  This business model is not conducive to good service; quite the opposite.  Oh, and when customer services are so difficult to deal with they should come with a health warning.

By: Sick and tired of 3


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Dunewalker

Dunewalker

Am experiencing a similar problem with my 3 home mi fi used to be good for
2years but over past 3 months very slow and drops out especially in evening , and same woes with call centre, Called 4 times over past 2 months but no improvements, will go back to a landline , suspect the local mast is overloaded with users taking up most of the bandwidth before reaching me 3.5 miles away ?.
02/08 Dunewalker
1
Kaybee

Kaybee

Additional
I had a ZX spectrum back in the 80s that worked faster than 3......
Sarcastic I know, but you get the point.
19/07 Kaybee
1
Kaybee

Kaybee

I’ve been with 3for about 4 years and no problems but since lockdown I have had almost no service at all, I’ve been streaming movies and music but not anymore! Even Alexa doesn’t work!
Maybe I’ll have to buy some pidgins and send messages tied to their feet, it would certainly be a lot faster than the appalling service I’m getting from 3 at £20 a month.
I suppose we vote with our feet and walk away from bad services like 3.
19/07 Kaybee
0
The Rock.

The Rock.

I've been with three for sometime but the download speed has become appallingly slow sometimes under 2Mbps I'm leaving next year when the contract runs out.
02/06 The Rock.
1
Gonefrom3soon

Gonefrom3soon

3 mobile is exactly the same. I let others know about 3's diabolical service on Trustpilot. Ofcom need to get a grip of mobile and broadband service in this country because they are the reason that companies like 3 behave like they do. They know Ofcom are useless, so they treat their customers accordingly.
27/03 Gonefrom3soon
1
bernie

bernie

My 3 is also useless going to cancel direct debit not fit purpose.
03/03 bernie
1
Brickbarnes

Brickbarnes

Absolutely useless. If 3 was used to communicate with an aircraft during an emergency it would fall out of the sky. Useless absolutely f*****useless!!!!!!
12/01 Brickbarnes
0
Brickbarnes

Brickbarnes

Have had enough of this service and will bf investing in a flock of homing pigeons
12/01 Brickbarnes
0
David

David

I agree, I took out a subscription for 3 Mobile Broadband on 19Th March 2020 it started ok but now it very slow, some website never load, other take ages. Also my contract was for HomeFi at £22 a month for unlimited data, but my first bill was £25.60 the reason given was the contract I ordered was 100GB a months not unlimited, which was rubbish, as they only advertised the following contract deals, 1: £22.00 Unlimited Data, 24 months contract 2: £23 40 GB Data, 24 months contract, 3: £24 40GB Data, 12 months contract, 4: £24 40GB Dta 1 months contract. No contract with 100GB Data. Plus Pay as you go deals.
20/04/19 David
0
DON

DON

3 MOBILE IS SO SLOW AND SHITE
06/04/18 DON
1
peadar

peadar

3 mobile should improve or shut the fuck down
26/01/18 peadar
1
wise old owl

wise old owl

Yes everything in this comment is correct if you have a contract with 3 MBB wait till you come to the end and cancel it as they dont inform you but carry on a monthly rolling contract without your consent when the contract clearly states 24 months thats the crafty thing they do also the data allowance does not last long as if you are not getting the the allowance (GB) you have paid for
03/11/17 wise old owl
1
Stalag14

Stalag14

Out of interest I have fired up my laptop on my 3 dongle.
Results of speed test:
Download.....14.77......peak 20+
Upload.....0.23
Ping.....204
Server.....London (we don't live in London)

Signal level on laptop two-three bars.

Thats faster than many wired-cable broadband.

For slow try Giffgaff, totally unusable (02 piggyback)... but the only network thats lets you tether to your laptop etc.

You must be in a very congested or poor signal area.

Try again in a different area, miles away or try sim in a different phone if possible.
19/02/16 Stalag14
0
Ikronson

Ikronson

0.6Mb Download speed
0.7Mb upload
181ms ping time
Samsung Galaxy S5
Scandal
I pay 20£ for month
18/02/16 Ikronson
1
3 shit broadband

3 shit broadband

Couldn't agree more...absolute shit service..typing this on it...it's cutting out every few minutes...save yrself grief hassle and money...wrap some tin foil round yr head you will get better broadband...their mobile service cuts out every few minutes too
15/11/15 3 shit broadband
-1

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