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I recently purchased mobile broadband from Vodafone to use with my laptop. Their returns policy is 14 days and I guess it was my fault that I had assumed all would be well and I could just use their service when I was ready. As soon as I started to use it I found that websites would take 10-15 minutes to load and then as soon as you clicked on a link it would take another 5 minutes to load or not load at all. I am not good with computers so wouldn't have known where to start so thought it best to contact Vodafone customer services.
It often took a while to get through. Twenty minutes was the average time and they were mostly foreign people. So trying to speak to them on a mobile in a bad signal area with someone who has an accent was very hard work. They were as helpful as they could be though. After speaking to someone at Vodafone a number of times and trying out various things, they told me it was most likely a problem with my laptop and I would need to get an engineer to look at it. I did this and if anything afterwards it was even slower with sites at times not loading at all!
It was supposed to be a case of plug in and go...
I spoke to Vodafone again who finally determined I was having the problems due to the mobile signal where I lived and I would have to pay for a signal booster. I was not happy about this at all as I was not told initially that the broadband could be affected by the mobile signal. It was supposed to be a case of plug in and go.
In the end I had to tell them I was not paying for a service they could not provide and asked to cancel my mobile broadband 'service'. Cancelling wasn't exactly straightforward either. It took me 3 calls and the best part of a month to cancel my contract. The first time I phoned their systems were down so they couldn't help. The next time I called they said they could offer a discount and that was it. The last time I called I insisted on speaking to a manager. I felt that my only way out was to tell a white lie so I told them I was due to work from home a couple of days a week and needed access to the Internet. It seemed that was the only way I could get out of the 2 year contract I had signed up for. I had a mobile phone attached to the contract, so when they cancelled the broadband they the also cancelled my phone so I had to get that reinstated.
Please be warned, if you are looking to purchase mobile broadband that you make sure the signal is sufficient in your area to support it.