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No help from Argos online with Love2Shop gift vouchers

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I have tried to use Love2Shop gift cards online with Argos today, but no joy, even though it says on their help pages that you can.  I have clicked on 'Gift Cards' when trying to pay, but it says there is something wrong with the number.

I checked it really carefully and the expiry date and security code and all was correct.  Still the same problem though, something wrong with the number.  I tried a second card, but got the same result.

Argos store I used their online chat facility to try and get some support, and after about 25 mins or so, the helper said I would have to use it in store instead of online.  I was going to have someone pick up the item for me in any case, but if I gave them my card and they used it, could this not be seen as fraud because they are not the owner of the card?  I would have thought some proof of ownership would be required.  Perhaps this may be a failing on behalf of 'Love2Shop'. 

If you phone customer services at Argos they can only deal with current order numbers, so you must have an order number, which I don't have because I can't pay for my purchase online using 'Love2Shop' gift cards.

I just feel that a company as big and as famous (or is that infamous?) as Argos, could have a better online purchasing system and that they should have a far better Customer Service department.  Surely you should be able to phone about any issue that concerns difficulties in purchasing goods through their online system?

By: merc1172001


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