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Problems with CSA payments

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I am absolutely fed up with the CSA.  I guess you could say that I am one of the lucky ones since I have actually been receiving payments through them, albeit not regular and often there ends up being a mess up of some sort and I end up having to ring them up.

Today was another one of those days where I had to ring them for the umpteenth time.  This time it was about my October payment which they received on the 10th October and to date (8 th November) I have still not received.  I originally phoned them about this a week after I should have received it to query where the payment had got to.  I'm sure it will come as no surprise to hear that I never got a straight answer and was told someone would look in to it and get back to me.  I was surprised to receive a couple of calls from them but the problem was still not resolved and no reason was given.  I have been phoning up on a weekly basis and when told someone would ring me back last week, no one did.

I have just rung them up again and have been finally informed that an incident has only just been raised regarding this payment as it seems to be "stuck" in their system and they can not over-ride it.  So they now have to get in contact with their "big boys" based on another site who, funnily enough, have hundreds of other incidents to deal with.  Why has it taken so long for someone to finally realise that there was a problem with this payment?

Man holding a baby, Problems with CSA payments Today I was informed that they have now received the November payment which is on its way to me and they don't foresee there being any problems with that.  What really worries me is because of their incompetence and horrific computer system, my ex-husband actually owes arrears of around £990!  This is money that rightfully belongs to my daughter and I really wonder if they will ever recover this money from him in full.  Apparently my current payments include £32.64 of arrears which would mean that it will take a minimum of nearly 2 years to fully recover this money which is absolutely ridiculous!  I did query this with them and asked about the rumours about the CSA closing and the lady proceeded to tell me that they haven't heard anything yet.  But if it did cease to exist all cases would be closed which would mean that my ex-husband would get away with not paying me any of the arrears.  Now tell me, how can this be justifiable?

As difficult as it may be, my advice to you is to try your very best to come to some sort of arrangement with you ex-partner regarding maintenance.  Only involve the CSA if there is no other option.  If you are in the process of going through a divorce, try to get an arrangement included in the divorce court order.  Unfortunately I could not do the latter as he made himself insolvent just as the divorce was being finalised.


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Michelleb79

Michelleb79

Hello I've had issues with csa from the time I claimed it for my daughter's and ex always tried screw up by saying his daughter's lived with him obviously at the time I was in a women's refuge safe guarding my daughter's from harm from him obviously I can't say why we were in there. for the csa to sort payment out a social services at the time were involved so they wrote a letter on my behalf proving the girls were with me and have been since there is also a non molostaion order in place too but the payments are always problematic they never seem to be on time get told you have to give his employer till the 26th of each month went then it goes into the following month after several phone calls I get told someone will be in touch with you regarding your payment no one contacted me then on monday just got I received part payment today I asked what happened to the rest of the payment the guy replied is he in arrears I said yes he said there's nothing I can do as there's an issue with 100's of payments due to the system well I can say is well there must of been a problem from the being as I've been on there for over four years and it's been an absolute pain in the ass I'm not looking forward to the new system which by the way everyone has to pay for their money to be collected if you have a narcissistic ex who poses as a risk to myself and my family who loves to control you financially like I do hence why it has to be taken from his wages rather then be given to me directly by him. The thing I'm worried about is he owes quite a bit of money and I mean a lot will he be paying arrears he owes or do they wipe his slate clean as I need to know.
Michelleb79
27th Jul 17 09:07

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Jaye

Jaye

I'm sick of the CSA too. I had to call them Thursday as my son's money hasn't been paid on time and now we are into the next month. They told me no direct wage deduction payment had been received and the employee has until the 19th of this month to pay it. I've had this conversation with them several times. Then yesterday on Friday before the bank holiday and weekend I receive a text saying money will go into my account in the next three working days. Coincidence or what? I don't believe them and they always send the text one or two days before the weekend, so we don't receive the money in time for us to enjoy the weekend. We are now sat here on Saturday before the bank holiday with hardly any food in the cupboard and less than £35 in my bank. We have no family and no car to get about and the father does runner's on his kids it turns out. He has a well paid job and he goes night clubbing, runs a car, has a great life. My son was planned after a miscarriage and he lasted three weeks into the pregnancy. I found out he'd slept around behind my back and is on lots or predatory dating/sex sites. Our quality of life is very poor and I'm totally on my own with my four year old, struggling and juggling everything, but yet the CSA is seemingly able to get away with making parents feel as if they have to grovel for what they are owed. I truely believe that they hold onto money as long as possible to make interest too. OK rant over.
Jaye
3rd May 14 11:05

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Mish78

Mish78

I have Two children Simon Coult is there father he runs his own Business in Howden,East Yorkshire SMC Joinery he has two brand new Vans a BMW 2 people working for him a big house with a nice extension has two other kids to another two failed relationships that all went wrong and I get 60 pounds a month I divorced him under the grounds of physical and mental abuse.I work all the hours under the sun to try keep me and my kids head above water.

So for all you accountants who help self employed scum dodge paying what they should be paying hope you all sleep well at night with your kids and wife.
CSA have been told on lots of occasions his so called salary does not match his kid style they say it's difficult because of TAX Free dividends another loop hole that the goverment won't sort out.
Mish78
17th Feb 14 11:02

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JC

JC

Deabonia. Bide your time until next April and be contented by the fact that we fully intend to make use of his gardening skills, (weeding) and all others that don't wish to work for their benefits, but are quite able to. Hopefully your situation will shortly be resolved. best wishes.
JC
2nd Oct 13 03:10

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Deabonia

Deabonia

Well am a single Mom of 2, I work to support my children. My ex partner won't work because he doesn't want to pay maintenance. He as stated on many occasions why should he pay for our child, nor does he have her on wkends or any other day of the week. He doesn't deserve the title Dad he is an utter disgrace, spends all his bennerfits on weed and cider. Hope the governments plans come in to effect very soon make these lowlifes work for there bennerfits.
Deabonia
2nd Oct 13 02:10

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abrandnewstart

abrandnewstart

I have to say this is the second time in 6 moths that the payment to my children is 'stuck in their system' only this time i was told by the arrogant chap from the CSA that i should not rely upon this payment as a source of income!!! Really? I work part time as I cannot afford to pay the child care costs that would build up If i worked full time so sorry yes I do reyly on the CSA money to help pay for food and clothing for my children!
The last time this happened I didn't contact them until about 10 days after it was due to be in and it ended up taking nearly 4 weeks for them the release it from their system, in fact I had received the following months payment before the original payment showed up in my bank.
I am however sure that the staff managed not to get their wages 'stuck' in their system!
So it's now 3 days late so I have contacted them today as they 'understand how I feel' but will have to allow them 10 working days to release the payment from their system...why it takes 10 working days to press a send button is beyond me!
The payment will not go in in 10 working days, so it will end up being escilated to a supervisor (not convincved they exist in the CSA, if they did by goodness they want sacking!).
This time round I have been told that the payment may well be stuck as the system will not release the money if it is an incorrect amount! absolute rubbish! I wonder what my ex will think to this accusation especially as they had told me the last time that the payment hadn't been made! Urm....muppets the lot of them, just a shame that I cannot rely on the ex to pay without CSA involvement :-(
abrandnewstart
8th Apr 13 09:04

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cw

cw

Although this thread is oldish I thought I would make a comment.
After reading most of them on here im the other way around.
My son ( 9yrs) lives with me court , all correct im the main parent with care.
I went through CSA to keep things above board. about 5 yreas ago.

Now ex partner run off with some one else and has 2 other kids living with her.

long story short im owed approx. £2800 errors and last payment was over 12 moths ago. as she says she's not going to work and her new partner is self employed so CSA say there is nothing they can do until she works.

What a load of Rubbish CSA are. What about all this sending bailiffs ect. round blah blah.... also CSA made a big muck up when I asked for my accounts details breakdown and the data they have on me ( as they also include her data ) tut CSA data protection.
Ontop of that I pay everything for my son and he goes to she her on 1/2 split school hols. She lives up north I live south. Shes also messing with his head emotionally which is not good and ontop of all that I give her that little bit of extra days with him and collect him approx. half way to help.. ( again my expense) so enough is enough now.
cw
4th Apr 13 03:04

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Em

Em

I am currently having a problem myself with the c/a my ex pays 48 pound a month not much but enough for the likes of school dinners, anyway I had to ring them to change over my bank details due to the fact my out account was closed and I have been told that they can not update the system due to a long term tech fault I asked what this was and they do not know that all they can do is hold the payment till it gets resolved .... It is very annoying as to some that money is not a lot but to me it helps out greatly with my daughter and not getting it causes problems! I've been told to ring back next week to see if it's been fixed but they said that last week too
Em
8th Mar 11 10:03

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James

James

My mother is currently owed nearly £45'000 by the CSA, from payments over nearly 12 years from my dad. It has been raised our MP, various solicitors and god knows who else but after a year of battling we still do not have the money. Our house was reposessed 18 months ago because my mum couldn't pay the mortgage - which the child support payments would have been paying off. Literally cannot describe my anger and disgust at how badly the CSA is run.
James
3rd Feb 11 07:02

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marie

marie

I am also owed money from csa an keep bein fobed off should I go to media or not unsure yet they`ve had my money for 6 wks I no the date it was paid to them an how but they still have`nt paid it out to me and i,m not a scrounger off the state my partner works full time while I stay at home do the house work do the school run with 5 children but the money I am owed £1155 would help alot
marie
10th Jan 11 04:01

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GazLewis

GazLewis

Anon - what an original name by the way.

You can get sarky if you want but I still instinctively don't believe your story and I think a lot people won't.

Your figures add up to £4,200 plus mortgage every month. Your uncle would have to be pretty damn rich to afford that and unlikely to be "struggling to buy cruddy food".

What has all this to do with what we were talking about, which is JoJo's circumstances? GL
GazLewis
25th Dec 10 12:12

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Anon

Anon

Yes Gaz, I'm sure you obviously have complete knowledge of everyones circumstances, including my uncles.

Considering I spent 5 or 6 times a year there of 4 or 5 days each, I know how many horses she has.

I was there through ALL of the court dates aside from one when I was working. He asked me to be there for support.

In conclusion, you know nothing of his experiences with her, circumstances with how much she wanted or how many things she tried claiming for.

I suggest you stick to acting like a psychic on another forum.
Anon
24th Dec 10 11:12

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GazLewis

GazLewis

Anon, abcde was talking about a particular women, JoJo who is having problems getting money from the CSA. She is entitled to this money.

Of course some women are lazy scroungers, so are some men. What was your point?

Your example below seems made up to me. I doubt the CSA can decide that someone has to pay for the upkeep of 5 horses! You over-egged the pudding there.
GazLewis
24th Dec 10 10:12

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Anon

Anon

abcde says: Yes the dads do have a duty to support their children, but what is happening in the UK today is that they are being forced to support runaway mothers with thousands of £ssss because once they become mothers they know they have the excuse to let everyone else pay, some of them are just layabout scroungers.

I agree to a point. It isn't that all women should support and bring up their children on their own. Fathers that DO want to support their children often find the mother takes the child for the majority of the time and expects the father to pay for that time. When the father has the child which can be once a week for a few hours, the mother doesn't pay toward that.

My ex aunt took 4 children from my uncle, demanded that he pay 2.5k per month for them, 1k for her upkeep, pay the mortgage on the house HE bought while moving her boyfriend she had an affair with, in, to then need to pay 700 per month so she could keep her horsres, all 5 of them. All the time, refusing to allow my uncle to see his children at all.

The CSA and courts ruled in favour of her. He now lives in a horrid flat, struggles to buy cruddy food while she lives the life of luxury. Women like her deserve to be ki11ed.
Anon
24th Dec 10 09:12

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GazLewis

GazLewis

abcdefghijklmnopqrstuvwxyz - well that was very rude! Where is the "blatant lie" ?

Are you saying that the father should not contribute to the upkeep of his child, GL
GazLewis
24th Dec 10 09:12

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