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We had some new double glazing fitted last year. First of all we had the front windows upstairs and down fitted, then the following year we had the remaining windows out the back done. This was quite a lot of work and it cost quite a few thousand pounds.
We're happy enough with the work that Amber Windows did (eventually), although there were a few issues. The front window had a bit of a defect and hadn't been fitted properly, likewise the bedroom one needed some sealing replacing. Then there was the dining room window that needed replacing due to a manufacturing problem. There were scratches on it. When you buy double glazing you don't expect it to come with blemishes.
Anyway, as I said the workmanship from double glazing fitters wasn't in question, and neither was the product itself once these problems were resolved. The issue though, is nuisance phone calls I've had to put up with. We've been receiving these calls from Amber Windows since just after they replaced all our double glazing.
It's almost as if there's a note on our file that says 'Call this guy up once a week' because so far I've had two calls this month already!  Every time someone calls I go through the same speech. "No we're not interested in getting any more work done", and "yes, we're happy with the windows that you fitted last time". It's getting beyond the joke now though. I'm fed up with it.
The first time they rang us up last year I had to endure the whole "As you've spent so much with us already, you're entitled to a significant discount... blah blah blah". Anyway, to cut a long story short, I went round the houses with this guy for a few days and as it turns out there's not a significant enough discount so I asked them not to call us back and thought that would be the end of it. Apparently not though, because we've received more than a dozen calls since.
This is getting tiresome and I'm fed up repeating myself and a 'note being made not to call us'. They're just not listening, so if someone from the company reads this - please, don't call me any more!
By: No thank you!
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Don't start me on the door to door cold calling! As other people have stated all signs are ignored. For the record, this post will be included in my "Amber windows harassment complaint" along with my video evidence of the manners their sales people bring to my door.
To Whom It May Concern,
Some time ago I requested during a cold call from XXX that the above telephone number be put on your do not call list. Since then, I have continued to receive a number of phone calls asking if I would like work done. This despite the fact that I informed XXX previously during their cold calls that I was having work done by another company and eventually that I would never buy from XXX due to the incessant calls. Eventually, I told the cold callers that I may take legal action or inform Trading Standards of XXX's behaviour. Given the circumstances, I fail to understand why XXX would continue to harass me in this way.
The last call I received was on YYY and I have now decided that it is time to inform ZZZ Trading Standards of XXX's behaviour.
I do not wish to receive any reply to this letter. The address and telephone number are for identity purposes only. In fact, I do not wish to ever have any further communication with XXX whatsoever.
Yours faithfully,
If so then aren't they guilty of the same 'harrassment' in that you didn't leave sufficient imformation?
And, I have not heard of any window company that does not feature a 'non call-back list' be it windows, doors or mirrors, this is a courtesy feature which allows the call centre to leave you alone, against the companies policy maybe in the event of a potential sale - you did not need to "get cross with the guy on the 'phone" at all but simply put the 'phone gently back until it disconnected.
Most commercial companys are wise, and leave ample time before call backs to get into the mind of the customer.
Hope this helps, Collar.
Amber Windows, Birmingham = dishonest liars.
AMBER - Leave us alone!!!!!
mjd
dreadful company and dreadful customer services, it always seems to be a Birmingham number as well!!
see an 0121 number on your phone - don't answer it!!