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Bar staff who don't know how to serve beer

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I am an enthusiastic alcohol consumer (Guinness being one of my favourites) and have been for a number of years. I frequently enjoy a pint after work and at the weekends.  I always try to visit new places I enjoy the pub atmosphere and what it has to offer.  Having been a bar person for many years in my younger days, it was always a position which required a certain amount of skill and due diligence to perform properly.

I am becoming increasingly more frustrated by the lack of care shown by bar staff these days.  More often than not I order a pint of Guinness in the pub and I am presented with something looking like a dog's dinner.  Bubbles on the top, foam pouring down the sides.  I have found myself having to clean the glass with a handkerchief so as to not risk getting any of this monstrosity on my suit.  In these current times of financial hardship, for lots of people being able to go to pubs is not an option and so you would think bar staff would be making the effort to please customers.  At the very least they should be trained to pull a pint properly and if they can't manage that then the job should go to someone who can.

A bar, guinness, man drinking A level of skill required to pull a pint properly...

For those of you who have worked in bars before you will know that there is a level of skill required to pull a pint properly, especially with Guinness.  However most bar people I see these days set the glass down flat and pour the Guinness from a great height.  They fill it right to the top without allowing it to settle, slap it down in front of me like I'm a dog and relieve me of 3 of my hard earned cash.   I can tell you I'm less than impressed with this kind of hospitality.  The Shamrock on top isn't mandatory, but pouring the pint properly should be!

Although taste is certainly a big factor in an establishment's ale I personally think presentation is just as important.  Is it really that much to ask for a pint of beer that tastes and looks good?  We are not animals so shouldn't expected to be treated like them.

By: Steve L


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Newcastle

Newcastle

people like you are the bane of bar staffs life. fair enough if it was over flowing or had too big of a head, but there's no need to be petty and rude about aspects which don't have a direct influence in the taste of the drink.
Newcastle
14th Jul 16 17:38

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collar

collar

I recall from my bar-tending days (whilst a student) that this is correct and I cant disagree with this gripe here. Stout is just a beer, pure and simple what we were all drinking. the bar culture is getting out of control and there is nothing we can do to stop it. with the stout takeover of britain, especially with the introduction of two new types of beer, drinkers are now in favourable and major bar positions, (many notable public figures drink stout, such as Chris Evans and many others ), we can only expect that drinkers are going the same way, what will we have? bar snacks as pre-requisite of the drinking session? this does have to stop.
collar
11th Sep 14 06:00

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Rich

Rich

The guiness 2 part pour is for show! It is actual fact that the 2 part pour does NOT enhance the taste of the beer. Just ask Diagio who make the beer!
Rich
9th Sep 14 00:29

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mark

mark

who goes to a pub in a suit? that says it all about you. your head is gone you plonker
mark
7th Jun 13 11:41

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Fed up with it

Fed up with it

I get annoyed when I get served less than half a pint of beer after paying rather a lot of money relatively speaking for a FULL pint. You get some foam at the top but it shouldn't be more than 1cm and ideally should be a little less. Nearly an inch of froth on top is unacceptable and many bar staff today don't bother to realise and move on to the next customer without bothering to check if your pint needs topping up.
Fed up with it
27th Aug 12 13:44

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!!penny proud bar maid!!

!!penny proud bar maid!!

I feel very insulted by this as I am a 21 yr old bar maid, the way you have stated that all bar staff now cant pull a pint is ridiculous, I pride myself on my job I have worked in many pubs before and I have only come across a very small handful of bar staff that as u put it 'can't pull a pint' (guinness) yes I agree a small handful is lazy about it but you could at least state that not all staff cant pull a pint.
with guinness it is not differcult to tilt the glass at the right angle, fill just over halfway, leave to stand, pull tap backwards and to finish off a nice little shamrock on top.
now for what you have written it sounds to me that you have been drinking in pretty crap pubs and if it bothers you why dont you say something to them at the time instead of insulting all of the good bar staff out there on this site.
i like to talk with customers so they feel welcome, and if I happen to set a crap pint on the bar it does not take me long to realise this and offer to pour a new one.
like I said I pride myself in my work.
this I must say again is the most insulting thing I have ever read about my line of work.
!!penny proud bar maid!!
1st Jan 11 14:29

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-7
fed up with this stuff

fed up with this stuff

pay peanuts and all ya get is monkeys...
totally agree with you on the general standard of slop being handed to the customer...the problem originates in training and continues due to managerial interest being more focussed on increasing profits
fed up with this stuff
26th Jul 10 16:11

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3
Grumpy xx

Grumpy xx

I find it annoying too. When I order half a lager at the bar nowadays I have to wait 5 minutes before the bubbles disappear and then ask the barman to fill up the glass to the top. It's such a waste of time. If they just tilted the glass and poured the lager in against the inside there would be no need for any of this. I suppose bars are doing this deliberately in the hope that most punters will just take the glass away when the bubbles are still frothing and take a swig or two as well, and they won't realise they've been shortchanged until they've reached their table long after paying up and when its too late to ask for the glass to be filled properly.
Grumpy xx
20th Jul 10 21:46

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uratwat

uratwat

get a life.no one cares about your bloody guinness.
uratwat
5th Jul 10 23:07

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11
?

?

No, you have it Wrong.
I was saying that we should all shut up, and just appreciate what we have, and not complain.
But I understand your point of view, as oppose to Angry! Who it is clear didn't sit University.
?
30th Apr 10 16:00

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8
Beer Drinker

Beer Drinker

Starving kids in Africa don't drink Guinness (@poster below)

I do and I think it's important for it to be poured properly - but unfortunately it seems that there are lots of bar staff who don't know how to do it.

Often this is because they are from a different culture and aren't aware of how a large head or a short pint can irritate drinkers.

There's no point being pessimistic about this, it won't help, we just have to put up and shut up I suppose.
Beer Drinker
10th Mar 10 02:55

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-7
Lynn

Lynn

if any of my staff pulled a pint of guiness like that, I'd show them the door!
Lynn
9th Sep 09 10:11

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?

?

P.S, Thank you LOL, I agree that you should buy one from a shop.
?
25th Aug 09 17:51

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?

?

Dear Angry! I never said anything about Taxis, and Dear Dark Angel, Thats why we have MCDONALDS. For all the rubbishy poo that couldn't make the Tescos collection.
?
25th Aug 09 17:50

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Dark Angel

Dark Angel

Yes dear ? - It's people like you that simply put up and shut up that are the root cause of poor service and shoddy products here in the UK. It's because of people like you that they think they can get away with it. Sod the starving in Africa. I want what I've paid good money for!
Dark Angel
23rd Aug 09 11:03

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