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Poor customer service with TV home shopping network

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I feel very disappointed with a very well known TV home shopping outfit, or more accurately their customer service!  Ha!  What customer service!  We bought digital camera through them recently.  We decided that it would be prudent to buy some extended warranty for my new digital camera as it was quite an expensive piece of kit.

" I should get my money back within a few weeks"

Anyway, it must have been about six month ago, they both broke.   Naturally, I sent them back as they were still under the manufacturer warranty assuming that they would be repaired.  I was told by customer services that "they don't have that kind of digital camera anymore..".  They then told me I should get my money back within a few weeks.  As I said, that was nearly six months ago and every time I have called them, they always tell me "the cheque should be in the post".

Buying a digital camera from a well known tv home shopping company Well, we are STILL waiting and waiting, and it looks like the cheque is definitely NOT in the post.  Today I called once more, and this time was told that the cheque hadn't been sent and they weren't sure when it would be!

When I asked to speak to their supervisor, the customer service representative was so useless, they couldn't even tell me who was in charge. Absolutely unbelievable!

So, just to recap.  They don't actually KNOW when I can get my money back, and the customer service monkey cannot, or will not let me talk to their superior!

Such a big home shopping company.  Sure everything looks good on TV and they sell lots of stuff, but they cannot satisfy a customer with a reasonable complaint? Can they not put this right?


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Tony Chivers

Tony Chivers

I've had the same problem with this vintage camera shop -internet shops are certainly not idea -some (including this one) do not offer a proper back-up and fob you off --take your money and then refuse to help with problems. They are happy to sell but not so happy to sort out issues or faults. Buy from a a reputable high street store -you will pay more but will get a decent warranty and service.
Tony Chivers
9th Feb 11 08:14

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Wendy

Wendy

Its seems that many of us are being taken for a ride by photographic shops --I purchased a Vintage Classic Camera from a well known Internet shop by that name only to find (after paying £400) the camera developed a fault after 2 weeks and having put 1 film through it -part of the mechanism broke --"Hard luck" was the comment -"send it somewhere to be repaired !" They were just not interested in sorting it out and made all sorts of excuses --4 weeks later -having found a repair shop myself and £140 worse off I have the camera back again --surely they should have offered a better service than that? Once they had my money that was all they were interested in. Buyers beware --buy from a local photographic store and not an internet photographic shop like this.
Wendy
8th Feb 11 11:51

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pen2paper

pen2paper

That happened to me when I bought something from Ideal World. It was one of my favourite shopping channels until I had to return a faulty item and they took ages to refund my money. It was collected within the 14 day returns guarantee. Apparently their depot took ages to send them confirmation that the item had been collected from me and to give them the go-ahead for my money to be refunded.

All the calls I had to make to explain the item was faulty and arrange collection cost me nearly all what I paid for the item in the first place. So I lost out in the end anyway. I'm putting pen to paper if it ever happens again.
pen2paper
30th Oct 10 23:18

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3
Sparkling Angel

Sparkling Angel

I am having the same problem - cannot get in touch with them by website or emails.
Sparkling Angel
16th May 08 13:12

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0
Shane

Shane

I am beginning to think that all cameras and similar stuff sold by the 'BID.TV' group is just another place to shift the kind of gear flogged by 'Del Boy' on the cheap. Why? because when you try to get the thing to work something is invariably wrong with it.

I bought my first digital camera from the BID group, particularly because they said I could get an hour of video on it. Great, I thought, and promptly bought it. When the camera arrived and I tried to take video footage I got about 8 minutes before the card was full. Now if the BID group had stuck a 1Gig card into the camera instead of 64K it might have taken an hour of video. A 1Gig card, by the way, cost me another £40. So not a cheap camera then. I should have listened the first time but I suppose I gave them the benefit of doubt for a one- of 'untruth'.

Recently my wife bought a digital video/camera from the BID group as a present for our daughter. The camera on it worked perfectly. It could take pictures and it could take video - marvellous. Next was to download the images of her precious new born son onto the computer... ...and that is where the problem was. Apparently the computer could not find a suitable 'driver' to allow the computer and the camera to recognise each other. So she now has camera stills and video she can do nothing with. Also she cannot turn the clock back to take video footage of her newborn son just a day or two old.

This episode has destroyed my confidence that the BID group had re electronic goods. I spent hours rummaging around the internet for the missing driver. One I did find was written in Chinese so I could not be certain if I was downloading a driver or just a recipe for chicken chowmein. So unless you have a guarantee that your digital camera will work, will do exactly as it was described, and will interface with your PC/ operating system or you get a full refund, my advice is not to trust anything that the BID group sells.
Shane
11th Sep 07 12:09

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-14
HAHA I COPIED ALL YOUR ANSWERS

HAHA I COPIED ALL YOUR ANSWERS

I am also experiencing a nightmare service from a home shopping channel. After four weeks of a none delivery I have been told
1) a non delivery form will be sent ( still have not received it) on receipt of which a new order will be sent.
2) Item no longer in stock. I cancelled asked for refund, to be told order not cancelled but reissued to supplier but still no delivery date can be supplied.

Two emails sent to customer services had no response whatsoever and all telephone calls to them are on a premium rate telephone number.

They debited my account two days after receiving order . BEWARE!!
April 24-Feb-2007 10:51



Know what you mean Bid-up tv sent me the wrong size curtains, turned out that they never had the right sized ones anyway, they were auctioning the wrong size, dopes.
Their customer service was absolute rubbish when I complained.
eileen dover 23-Dec-2005 11:57



Send a letter DON'T phone.Explain your problem briefly,then Give them 7-10 working days to refund the money.Also give your loacal trading standards a ring to log your complaint.They will also give you further advice.You could put a note on your letter that you have done this,and quote "Sale of goods Act"
Del 21-Oct-2005 05:07



I personally have never had any trouble with the home shopping network, haven't used it in a while though. By the way, that's an excellent digital camera.
HAHA I COPIED ALL YOUR ANSWERS
9th Mar 07 12:07

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-16
Barbie lover

Barbie lover

am also experiencing a nightmare service from a home shopping channel. After four weeks of a none delivery I have been told
1) a non delivery form will be sent ( still have not received it) on receipt of which a new order will be sent.
2) Item no longer in stock. I cancelled asked for refund, to be told order not cancelled but reissued to supplier but still no delivery date can be supplied.

Two emails sent to customer services had no response whatsoever and all telephone calls to them are on a premium rate telephone number.

They debited my account two days after receiving order . BEWARE!!
Barbie lover
9th Mar 07 12:06

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0
April

April

I am also experiencing a nightmare service from a home shopping channel. After four weeks of a none delivery I have been told
1) a non delivery form will be sent ( still have not received it) on receipt of which a new order will be sent.
2) Item no longer in stock. I cancelled asked for refund, to be told order not cancelled but reissued to supplier but still no delivery date can be supplied.

Two emails sent to customer services had no response whatsoever and all telephone calls to them are on a premium rate telephone number.

They debited my account two days after receiving order . BEWARE!!
April
24th Feb 07 10:51

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13
eileen dover

eileen dover

Know what you mean Bid-up tv sent me the wrong size curtains, turned out that they never had the right sized ones anyway, they were auctioning the wrong size, dopes.
Their customer service was absolute rubbish when I complained.
eileen dover
23rd Dec 05 11:57

!

9
Del

Del

Send a letter DON'T phone.Explain your problem briefly,then Give them 7-10 working days to refund the money.Also give your loacal trading standards a ring to log your complaint.They will also give you further advice.You could put a note on your letter that you have done this,and quote "Sale of goods Act"
Del
21st Oct 05 05:07

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-9
Jo

Jo

I personally have never had any trouble with the home shopping network, haven't used it in a while though. By the way, that's an excellent digital camera.
Jo
8th Sep 05 11:45

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-7

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