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I feel very disappointed with a very well known TV home shopping outfit, or more accurately their customer service! Ha! What customer service! We bought digital camera through them recently. We decided that it would be prudent to buy some extended warranty for my new digital camera as it was quite an expensive piece of kit.
" I should get my money back within a few weeks"
Anyway, it must have been about six month ago, they both broke. Naturally, I sent them back as they were still under the manufacturer warranty assuming that they would be repaired. I was told by customer services that "they don't have that kind of digital camera anymore..". They then told me I should get my money back within a few weeks. As I said, that was nearly six months ago and every time I have called them, they always tell me "the cheque should be in the post".
Well, we are STILL waiting and waiting, and it looks like the cheque is definitely NOT in the post. Today I called once more, and this time was told that the cheque hadn't been sent and they weren't sure when it would be!
When I asked to speak to their supervisor, the customer service representative was so useless, they couldn't even tell me who was in charge. Absolutely unbelievable!
So, just to recap. They don't actually KNOW when I can get my money back, and the customer service monkey cannot, or will not let me talk to their superior!
Such a big home shopping company. Sure everything looks good on TV and they sell lots of stuff, but they cannot satisfy a customer with a reasonable complaint? Can they not put this right?