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If there is anything most likely to make me reach for my imaginary revolver, it is these two words. Without exception,'Company Policy'; is contrary to the best interests of the consumer.
It is designed to maximise profit for the company and minimise value for money to the consumer. Apparently value for money isn't what we should expect and certainly not something we should take for granted any more.
It is formulated to enable the company to diminish the customer's statutory rights wherever possible, to condone wrongdoing on the part of its employees, and to deplete wherever possible that duty of care which it owes to its clients.
It is formulated to enable the company to frustrate poorly drafted and inadequately enforceable Acts of Parliament, such as the Data Protection Act, the Sale of Goods Act, and the Trade Descriptions Act and, whenever challenged, to fight tooth and nail to prevent the customer receiving that which is his by right.
It is 'Company Policy' not to give out an employees name, even when they have been unhelpful, are unfamiliar with consumer law, or indeed their own products, or have given misleading or incorrect advice. You must take this up with the manufacturer Sir!
It is 'Company policy' always to deny liability, not to return telephone calls, and fail to address more than half the issues raised in letters of complaint. Indeed, it is often company policy to deny receipt of such letters. Does this sound like a familiar story?
My advice is, whenever you hear those words spoken...
'Company Policy' is an abomination. My advice is, whenever you hear those words spoken against you, to launch a tirade of invective against the Muppet responsible for their issuance. My favourite counter is to state in terms that are completely unambiguous that, whenever 'company policy' is in conflict with my best interests, I shall expect my interests to prevail.
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Though I do agreed with the 'Company Policy' line is very annoying. Especially when overly used by idiots and busy body's.
But when you are the one who has to say it because Your Company has decreed it, its not always your choice, you can not change policy, though that would be nice.
I do understand why most company's do have the "It is 'Company Policy' not to give out an employees; name,", as this can be followed by stalking and harassment that can get violent. I've seen it at my Old job as a "care assistant" with a credit card company(git company). We even has a guy turn up outside out building with "mates" to "sort em out".
That is all that needs to be said.
I always say "hang on, YOU called ME, shouldn't it be up to you to prove who you are?". Unless I think it's harmless to speak to them I explain that won't, unless they prove who they are, as they could be anybody.
This really throws them (it's not on the script); sometimes I ask if they think I'm a burglar who stopped robbing the house to answer phone.
When we're all being told not to give out any information on the phone to anyone unless we're certain of who they are this "company policy" really is mad.
In addition to my work as an independent repair technician, I also look after the computers in several schools' IT departments. Two of the schools are currently considering replacing their ageing Desktop PCs with Laptops, and the heads of these departments asked my opinion as to brands of Laptops. I related my experience with ACER UK and advised them against purchasing ACER Laptops and they agreed. Considering the number of Laptops involved, and ACER UK's restrictive policy, they have lost many thousands of pounds business.
I advised ACER UK of my actions, but to date, have not received any response..........
??