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Online shopping is supposed to be convenient to the consumer, cheaper in some instances but can be very aggravating when it doesn't go to plan. Recently I ordered the latest iPod Touch for my fiance's eighteenth birthday from Play.com. I purchased it two months before the date of her birthday to make sure that it would arrive in plenty of time, unbeknown to me that they had purchased the iPod along with a large batch back in September/October 2010.
Her birthday arrived, she opened the iPod and was initially thrilled to bits. However, she quickly discovered that there was a defect with Apple's web browser Safari. The Wi-fi will connect to the router, but the iPod's applications functions that involve Internet connection will not work. My first port of call with regards to the problem was to Apple themselves to see if their customer support could give any help in solving the mysterious problem. They had the nerve to tell me that I had activated the iPod back last year. This was correct, it had been activated then but not by me. Play.com purchased the item then which meant that as far as Apple were concerned the product was activated, even though it was not in use from the original purchase date to the day when I placed my order.
Apple have refused to fix the problem...
Apple have refused to fix the problem and at first they told me I'd had to pay twenty five pounds for them to tell me how to fix the problem. The method was not guaranteed to fix the fault either. I have refused to pay the fee as I expect a working standard product from such a large well-respected manufacturer. They finally told me that if I was able to prove that I had only been in possession of the item for two months then they may be able to do something under their warranty.
The point of my gripe is this, whilst the the idea behind sites like Play.com is fantastic and easy for all, if something goes wrong it can leave consumers in a very sticky and unpleasant situation. There is very little you can do to try and get a resolution and you're basically just stuck in the middle. In my case Play.com now wants proof of Apples refusal to fix the problem in an e-mail. Hopefully then they will realise that they are in fact the party at fault here and get iPod fixed.
By: Mr AppleBober