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My gripe is about security, or rather the lack of any security on the Internet and the intransigence of Internet Service Providers.
Just lately I have been receiving a large number of unsolicited emails from various adult sites, drug sites selling Viagra, phishing sites from all the major banks and of course people wanting to launder money through my bank account.
Fed up with all of this unwanted spam...
Fed up with all of this unwanted spam, I asked my Internet service provider (AOL) to do something about the nuisance emails. Unfortunately they have not really offered a satisfactory solution to the problem and the only reply I have received was that I should put them on a blocked sender list."
Since I am getting at least half a dozen emails of this type a day, I would probably end up spending more time blocking unsolicited emails than actually using the Internet to surf.
I have asked AOL to change my username as it has obviously been compromised and they advised me that this would not be possible. I told them that I would prefer to cancel my account that case.
They are now refusing to cancel my account regardless of the fact that I have been a customer since 2003 and have said that the reason I cannot cancel is because I upgraded to a platinum account in April this year.
By: Bob
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I filled in their "contact us" form to try and get some sense out of them, but all I got was a standard reply directing me back to the faq's and help pages. I was invited to reply to this; when I did I got the same standard reply again!
Have now removed my account.
Clearly, if things are as you say they are, this forum (or whatever it is, I've never looked it up) is operating some on sort of hierarchical, bullying system and isn't worth even visiting. What you are experiencing is a form of bullying and let's face it, bullies are simple-minded creatures with huge shoulder-borne chips weighing their lives down, who wish to make your life as sad as theirs.
My advice, give the HP a complete miss from now on. If what you say is correct HP has allowed corruption to enter and thus, like politics and banking, has made itself null and void of value.
No, it is not just you - I am irritated by the increasing number of people who telephone me and ask 'security questions'.
I am ex-directory and registered with the Telephone Preference Service so I always ask the caller how they obtained my number, this usually results in the caller hanging up immediately. If they refuse to answer the question or give some feeble excuse like "you completed a survey form" (I never do) then I hang up.
If, on the rare occasion that the caller has obtained my number from a valid source e.g. a friend and it is company which is of interest to me I ask for their telephone number and call them, usually there is no problem with this and the telephone number is often a toll-free one.
I had a call a couple of days ago from someone claiming to be calling from aol. He then asked me to answer some security questions. I said " Hang on, you called me! Why do I have to give you my details?" He explained that they needed to verify that I was the account holder. Was I likely to be an intruder who'd temporarily stopped burgling my house to answer the phone? I refused as I didn't know if he really was from aol, and added that if it was sales call
I wasn't interested anyway.
I have emailed aol and they told me it's standard practice. I then called the data protection office who told me that alot of companies and banks do this now.
So... we are supposed to be security conscious and not give out pesonal details over the phone unless we know who we are talking to; but if someone claiming to be from our bank, isp, or any utility company calls us we are supposed to give them personal details. They apparently don't have to prove who they are.
Is this mad or is it me?
"and where possible, stick to official websites."
What is an 'official website'? How does one recognise such an animal?
The only thing is that Orange took a cacellation fee from my bank account using my debit card details without notifying me or gaining my permission.They used these details from a previous transaction.
So be very carefull with Orange as they tend to stick their fingers in the till in order to get money out of you.Also I judge an isp by their Technical support which in Oranges case is non existant.
Nixoff Swiftly