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Due to new business commitments I was forced to use a different garage to the one I would normally use in Rochdale for my MOT. When it failed on just 2 wishbones and rear shoes, I thought fair enough and that was quite reasonable, after all it was a P reg Ford Fiesta.
I bought the parts and had to wait a week for them to be able to do the work (this included an oil change). After dropping car off at 10:20 and picking the car up at 4:45, I was amazed to find that I was being charged £294 in total with labour standing at £229 + vat. I thought that this was a bit steep and when I questioned the bill I was told that the job required six and a half hours labour at £35 per hour.
Now the young lad that was doing the work would have been on at the most £10 an hour, so how can I be charged such a ridiculous amount. Surely for a garage to charge this rate the mechanics should be able to do these jobs in half the time?
I know full well that I could have taken the car to any garage in Rochdale and paid £75 for all labour; probably no more than three hours at £25 an hour. I am fuming over garages like this ripping people off.
He then capped it off by saying spending £400 repairing a car this old was not wise and I would be better off part exchanging the car for something newer. Nice of him to mention this after robbing me blind! At least Dick Turpin wore a mask before ripping people off. My personal opinion, if you find a good local garage then stick with them!
By: Robin barstools!
Response - Robin Barstool sorry you had to wait a week but this is due to a full appointment book with returning satisfied customers, happy to pay £35 per hour. You failed to mention that the car required 4 other jobs to pass its MOT, including failing exhaust emission test. We then had to carry out a full MOT as re tests are no longer permitted. MOTs can not be carried out by trainees. All this work required six and a half hours labour. You provided us with your own cheap parts which took longer to fit. The work was carried out professionally and to a high standard. If the vehicle was satisfactorily maintained instead of being neglected for twelve months your bills would be a lot smaller.