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Sky plus box problems, record not working

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Here we have yet another communication to Sky Broadcasting from a disgruntled customer frustrated at the lack of customer care and endless problems with Sky plus recording.

To whom it may concern,

A few months ago, I temporarily and partly suspended my accounts, leaving it open with a minimum of service.  Exactly one week ago, I found I could not record anything, nor even play-back my saved recordings on my Sky plus box.

"recording is not available..."

It came up with the error message "recording is not available call 08705 800 800 to upgrade your Sky plus subscription"  I phoned in this number (which you charged at national rate) and an automated voice advised that I would be on hold for up to 20 minutes.  In reality, it was a full 55 minutes before my call was eventually answered.  It quickly became apparent that the lady taking my call didn't speak English as her first language and she also a strong accent that was difficult to follow.  It isn't her fault of course, but some minutes were wasted before I finally realised that she was asking me whether I was a "Dr or a Mr"!

After some lengthy time speaking to her and explaining my situation, she said that she would upgrade my Sky plus subscription and that it would be activated "between two minutes and four hours".  She then read the "terms and conditions" which took another 10 minutes on your national rate line!  Some four hours later, I tried to record a program only to find the same error message as above.  I phoned your national rate line number again, only to find that your office was now closed.

Having similar issues?  Post a comment on our discussion forum

Saturday morning, at approximately 11 o'clock I telephoned your national rate line again, waited for 40 minutes and finally spoke to another of your colleagues, again her first language wasn't English, but at least she could understand what I was saying this time.  Yet again, like some dj vu dream, I was promised that my Sky plus would be activated "between two minutes and four hours".  This lady then proceeded to read the "terms and conditions" - I interrupted her to say that she didn't need to as her colleague has already read it out to me, but she ignored me and carried on regardless, wasting another 10 minutes!

At approximately 3:30 p.m. I tried to record on my Sky plus box and of course I got the exact same error message!

Satellite TV - Sky plus record not working Phoning your national rate line for the third time (not counting the time I phoned only to be told that your office was closed) I waited approximately 20 minutes before I got through to a friendly lady with a Scottish accent.  After having a good moan to her, she apologised courteously and again promised that this would finally be resolved.  She was about to read terms and conditions again but this time I managed to stop her.  The lady then said I should hold the line and she would put me through to an engineer.  After some minutes the line went dead at her end, so I put the phone down and waited - fruitlessly.

By Monday morning, I was completely fed up and becoming increasingly angry that this situation was still not resolved!  I tried a different combination on your national rate phone number and got through to an engineer after a few minutes.  He was very friendly and keen to resolve the situation.  After going through all kinds of procedures (this involved the assistance of my helper as I am physically disabled due to thalidomide and I am unable to reach the mains plug) such as taking the card out, turning it upside down, putting it back in, switching off the skybox, checking the skybox set-up etc.  He drew a blank and recommended that an engineer be sent to my home to replace the apparently faulty skybox.  The engineer advised me that this would cost £65.  I thought this was a bit steep, but I reluctantly agreed.  He told me that the earliest appointment would be today (Friday 25th August 2006).

This morning an engineer called at around 11 a.m. and duly replaced the hard drive.  Obviously I lost all previous recordings, but I didn't mind that much because that least it was now going to work (or so I navely believed).  The engineer told me that my Sky plus would definitely be activated "between two minutes and four hours" and he actually phoned in to your office to activate the account for the new Sky plus box.  By 4 p.m. today - guess what?  Yes that's right.  Still no recording facility!

I phoned your national rate phone number (which I'm now almost reciting in my sleep) and got through to an engineer within a short time, of about a minute.  After explaining to him about the engineer's visit this morning, he looked at my (by now extensive) records on his computer screen, and promptly informed me that the problem was because "no-one has activated your Sky plus account"!

I was completely flabbergasted and said so I didn't need an engineer then to visit my home after all?" - He simply repeated that my Sky plus account was not activated.

I repeat again, "So I wasted £65 for nothing then?"  And he just spluttered after a brief pause Oh, I can't confirm that."

I replied, "But you just said that the problem was that no-one want activated it."  He replied cautiously Yes that's right."  Containing my anger I said so therefore, I didn't need a new hard drive!"  He spluttered again I can't confirm that."  Through gritted teeth I said, "But you just said the problem was that it was not activated!"  Yet again, he confirmed that that was a case, but bizarrely this he couldn't confirm that I had indeed wasted £65.

Finally, he promised me that I would be connected within...  Blah blah blah.

I told him that I was now totally sceptical and that if I wasn't reconnected within four hours.  Then I would close my Sky account completely!  He said, I had the right to close my account at any time, but that he would try and get me re-connected tonight.  Then he said that someone would phone me, before adding "oh yeah it's a bit late now, so probably by Tuesday since it is a bank-holiday this weekend."

In anger, I started to compose this e-mail at 5:45 p.m. and I pressed record so that I could accurately copy the error message on the screen - and lo and behold, the blasted thing was recording!

I am pleased and relieved that this has finally been resolved a week later, after many phone calls on your national rate line, and after an engineer's visit today, but I am totally appalled at the level of service that you have provided, and I'm also angry and feel cheated out of £65, especially when your own engineer told me (although he couldn't of course "confirm" it) that the problem was that nobody had activated my account!

Since you record customers telephone calls for "training purposes" then you will be able to hear for yourself my accurate account of the above.  I am quite frankly disgusted at your customer care, especially from an organisation, which prides itself on its reputation of efficiency and innovation.

I expect reasonable recompense for stress, the lengthy national rate telephone calls and the 65 engineering visit, which quite clearly seems (according to your staff) to have been entirely unnecessary!

I await your reply.

Yours truly,

Kevin Donnellon


Leave a comment

   

Tired and emotional

Excuse the typo, I could have written that in Non call centre English. I was distracted by mutiny on the buses on itv3.
26th Apr 14 12:04

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Tired and emotional

If a company doesn't even think you are worthy of being spoken to in understanable English then boycott them.
26th Apr 14 11:04

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iceman

Having read through the comments it is apparent that most are not aware that if a UK company has an overseas call centre that you have the right, in law, to be put through to a uk call department where you are able to speak to an English person. They will put up a fight before they transfer you but in the end they have to.
Just thought this might help one or two .
26th Apr 14 10:04

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Di, Glasgow

I had no problems ever when I had a basic sky box it was always working until I upgraded to sky plus!!!! grrrrrrrrrrrrrr
It constantly freezes and problems you set to record well theres another story!.. Failed is one for what reason WHO F*****G KNOWS!!! Part recorded same reason as the last!!!! Or it misses the end thats the worst!!! Absoluted crap I havent touched it since it was put in I get a brilliant picture on my TV as im close to a transmittor with little blocked with buildings so go figure!!! The service from sky is pathetic they constantly send crap through the mail about upgrading are they F*****G MAD!!!
16th Feb 13 10:02

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-15

Julie

We recently changed our old sky box for a sky plus. The problem we have is that whenever record anything, on playback the picture breaks up and freezes.
We have recorded a programme while we are watching it and then played it back and all is ok. Reluctant to ring sky again as had to make 3 lengthy calls before findng out that no-one had activated our upgrade.
14th Nov 11 06:11

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Paul

I have found with sky the only way to get them to do anything they say is record all calls on your mobile . Then on the second phone call tell them that you have a recording and the proof of what you were told . If there unhelpful after that tell them you have no option but to ring Trading Standards . This
has worked every time in my experience .
24th Sep 11 11:09

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double dave

I feel your pain Kev. I get an issue where I can record stuff from the anytime panner, but on playback I get 'program synopsis not available' and it doesn't play. I'm on my 4th phone call to Sky on the national rate number - nothing has worked so far. Vendor sells customer something that doesn't work. Customer has to pay to get it fixed. Doesn't seem right does it? Especially at £50+ a month. Infuriating.
9th May 11 02:05

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-35

Oi

Remember as you struggle on with Sky: Believe in better.
11th Mar 11 08:03

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-38

Christmas Fairy

Kevin post an email address and I will gladly help you I have obtained satisfaction myself for similar problems. I do NOT work for Sky!
25th Dec 10 11:12

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-43

Jeffie

My Sky HD + is recording programmes but on play-back IU'm getting picture but no sound. What is the problem?
10th Dec 10 09:12

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-38

M Serafim

In 6 months my sky+ box broke twice loosing all my recorded programs with it. I had to pay £ 65.00 for the engineer to come and change the box. I complained to sky that I'm paying for a service that I'm not getting as if the box keeps breaking and I loose all my recorded programs whats the point to pay premium rate if I can't watch the programs anyway.
They said there was nothing they could do they offered me £ 40.00 for the inconvenience. The enginneer said the HD boxes are more reliable but they won't give me a new one without paying for it. I told them to cancel my account. I've been with sky for over 15 years. But the way they disregard good custom is beyind belief. With the money saved I'll buy a HD recorder.
12th Nov 10 11:11

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try

Call sky on there 0800 free numbers chat for a while and tell them your problem they will keeep trying to stop you just ignor them eventually a manager will come on line, you may have to do this a few times but....
22nd Oct 10 08:10

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-38

Angrey Colin

Angrey Colin again: Sorry have just re-read what I have posted and it all sounds a little confusing along with some spelling mistakes, my only answer to this is the anger I am feeling while writing all of this, it just gets to me, so apologise to all and will spell check next time lol
Colin
PS if you read it slowly it will all make sense, conclusion SKY you owe me and someone is stealing in your company. Why take £10 extra per month for sky plus for 2 years your records show this along with when you supplied me with a NEW HD box 2 years later, you cannot get out of this, my records and bank statements do not lie, and now £171.88 yet NO SKY services to date? As of 21st October 2010.
21st Oct 10 09:10

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Angrey Colin

To be continued !!!
Trust me the cost of the telephone calls and the hassle I have had with SKY you would not believe, they are based up in Scotland along with call centres abroad I believe, well they sound Indian most of them but fun will NOT give out details about themselves, WHY ? Nobody will take responsabilty for themselves and actions and it is always your fault along with them passing you from pillar to post and wrong departments. You try and CANCEL YOUR SKY ACCOUNT, it has to be DONE IN WRITING AND THEY NEED 31 DAYD NOTICE BEFORE THEY WILL CANCEL YOUR ACCOUNT ! Steer clear of them, you wait when you have a problem you will see. Colin at colgrey1@sky.com email me SKY go on I dare you. Anyone from the Press want a story, THE FULL STORY THERE IS MORE.
21st Oct 10 09:10

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Angrey Colin

Part 4/5
The engineer came and said the old HD had packed up completely and as it was under guarantee I could have a new one, which is MADE BUY Sky now! Now my HD box works great but as they have NOT come back to me about the money they owe me I stopped the credit card payment, so Sky stopped my HD services and package. Then I got a bill from Wescot Debt Collection stating that I owe Sky £137.50, I called them saying that Sky owe me and that I have NOT had any services from Sky as they cut me off due to me stopping the card. Wescot said they would look in to this. Then 5 days later they sent me a final demand, I just then happened to check my bank account to only find that Sky themselves have been paid by my Barclays Bank account from my old original account, but they took £171.88 without my authorisation. I called Wescot and told them that Sky have been paid, they themselves were livid that Sky had took the money. Now I am dealing with Sky again along with my Barclays Bank Account. And guess what I STILL DO NOT HAVE ANY SKY SERVICES/PACKAGE and cannot access my Sky account via internet as it does not recognise the last 6 digits of my bank account that I pay the bills with which is needed in order to sign in. Come on Sky you have just been paid by this account number so WHY CANT I SIGN IN ? Sky you are the WORST COMPANY IN THE UK and I recommend anyone to keep clear of them.
Now sky TRY contacting me for a change you have my SKY email account that you set up, just incase you have forgotten it here it is colgrey1@sky.com will keep you posted as to the next stage. Colin.
21st Oct 10 09:10

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Angrey Colin

Part 3 /5 below/top
Now I could go into Sky people who I spoke to and their names along with what they said and who they passed me on to and the departments, but trust me you would get totally lost on all of this. Lets just say you do not want it to happen to you. I was eventually told that they could NOT refund me the £240 that they admitted to but they would credit my account and the next month’s payment for my Sky services would NOT be taken out of my bank account. Guess what they LIED they took the next month’s payment and again the following month, THEN the NEW Sky HD box packed up just after 5 months use. I called Sky up again who said they would send around an engineer the NEXT day and they did, WHY because I had STOPPED MY BANK ACCOUNT PAYMENTS and told the man (Alan who said he was a manager of the IT/Tech Department) about the trouble I have had with Sky and the money they owe me. This is when he said he could see from my records on file that I have had some trouble but could NOT find that they owed me the £240. To be fare to him he said he would look into it and get back to me, he did NOT. Just to palm me off to get of the phone but I needed to give him a credit card over the phone to re activate the new box that the engineer would be installing the next day when he comes. This I gave him.
Part 4/ Below/top
21st Oct 10 09:10

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Angrey Colin

Part 2/5
I replied that I had a Sky Plus box still and could I use this instead, they replied yes and for me to give them the details of the card number and they would connect/activate it their end. Which they did 1 hour later, fantastic. Now call me naive but being a very busy man I do not get time to check my bank account as nothing much happens with it other than my sky payments out of it. 2 years passed very happy with my good OLD sky plus box working a treat I decided to treat myself to a new Sony HD 42 TV and thought I would buy another HD Sky box. The engineer came around and fitted it, I paid the £199 deal via my bank account and bought the total HD package, it was then that I noticed that Sky had been taking out the EXTRA £10 for my OLD Sky HD box which had packed up for over 2 years now while I was using the Sky Plus box. I called Sky which took hours and hours to get to speak to the right person who CONFIRMED that they had been taking out the Extra £10 for over 2 years and that on their records it shows that I had NOT had any HD services along with records of them activating the Sky Plus box.
Part 3/5 Below/top
21st Oct 10 09:10

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AngreyColin

Part 1 of 5
Wow what a letter about Sky and totally believable as that is nothing compared to the one I have with sky which is now on going for over 2 years and still NOT resolved. Will now put pen to paper and post on here ASAP. Sky owes me £240 and now £171.88 and admitted this but cannot refund it only credit it as they said. They never did and still kept taking money from my bank account and even stopped my services for 3 month (still stopped as of writing this). Yet they admitted they owed me money for THEIR MISTAKE, Now their system/file on myself and telephone recording of my conversations with them have some how mystically have been deleted. and nobody has any records of them owing money to me. How convenient for them, my belief is someone their end has had it away with my money the owed me and originally admitted to and deleted my details. Yet it is very easy to prove and explain if only you could be able to talk to someone who speaks ENGLISH. I have been a sky subscriber for over 6 years with a sky plus box, then I upgraded to a sky HD box which after 13months packed up (how convenient just after the 12 month guarantee, many thousands of people have had this also happen to them, search the internet about this issue) I contacted Sky about my HD box who said it was out of guarantee and I would have to pay £199 for a new one.
Part 2 below/top
21st Oct 10 09:10

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Prettysnake

I would like to discourage anyone from using Sky boarding or Skytalk. My phone line started to have problem 3 weeks ago, I have called the sky technical service for 7 times. After many rounds of check and discussion, they forced me to agree to terms and conditions to pay £125 if they cannot find any program because they said they remotely do a test with positive result! Reluctantly, I accept the terms of conditions to pay £125, but they still don't want to send anyone to fix the problem! THis is the worse company which I have encountered in my life. When you call the call centre, the line will be diverted to one of the 5 call centres, so everytime, you will get different guy to talk to you. The worst is that, they do not document things in the computer appropriate, so they do not know that you have called before! Everytime you call, you have pay charges also, so even making a complaint is using your money up! I have paid £30 only try to make different calls, so my recommendation is to use smaller company like BE!
24th Aug 10 05:08

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Feebe1852

I spotted this complaint and though I may be a bit late I might have the solution. I had this problem and resolved it by disabling the Standby. I also disabled Anytime as these are both contributors to the the "Satellite Signal Not being Received" The software from SKY is crap and as a monopoly they make the rules. Currently I have another problem which is common "Programme synopsis is not available". Their final response is only an engineer at my expense! I will threaten cancellation and demand refund. They always back off.,
2nd Jul 10 07:07

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Ash

You are very lucky indeed. I am still waiting for technical issue with my Sky Account to be resolved after I raised it with Sky three weeks ago.
2nd Jul 10 12:07

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Bubafatz

Evening all.
Just a little bit of fuel for anyone thinking of pushing SKY.COM to do the right thing. Read thier T.O.Cs first, this will give you an air of knowing what your talking about. Next,and you need to be totaly honest, are you totaly sure that you've done nothing to the box or it's connections. Because you pay a subcription you also pay for a service. That service entitles you to recieve products and services from SKY. They intern have an obligation to maintain that service to the level you subscribe. If through no fault of your own that service is interupted or becomes unavailable SKY are obligated to sort it out. It is a contract that,like a tidal river,flows in both directions. People need to complain. Remember, companies like SKY.COM . O2 .VODAPHONE all rely on "retention" of business through customers being to lazy or being unaware of their rights. Many actualy have an option when you ring that asks "if you are thinking of leaving us press 2" This is their weak point, their nemesis.Use this when your in the final month of your contract. You'll be suprised just what you can get out of them when the boots on the other foot.
20th Jun 10 11:06

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Spud

Bubafatz

I have found the same thing works well with Talk Talk. They were a nightmare when I was locked in to an eighteen months contract but once I could freely leave them I have used the " leaving us?" option when I have had problems and it works like a charm.
20th Jun 10 11:06

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Bubafatz

Evening all.
Just a little bit of fuel for anyone thinking of pushing SKY.COM to do the right thing. Read thier T.O.Cs first, this will give you an air of knowing what your talking about. Next,and you need to be totaly honest, are you totaly sure that you've done nothing to the box or it's connections. Because you pay a subcription you also pay for a service. That service entitles you to recieve products and services from SKY. They intern have an obligation to maintain that service to the level you subscribe. If through no fault of your own that service is interupted or becomes unavailable SKY are obligated to sort it out. It is a contract that,like a tidal river,flows in both directions. People need to complain. Remember, companies like SKY.COM . O2 .VODAPHONE all rely on "retention" of business through customers being to lazy or being unaware of their rights. Many actualy have an option when you ring that asks "if you are thinking of leaving us press 2" This is their weak point, their nemesis.Use this when your in the final month of your contract. You'll be suprised just what you can get out of them when the boots on the other foot.
20th Jun 10 11:06

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Rider of the Apocalypse

Check the cable connection into the box, there is a thin wire thru the centre, if this is bent or broken, it will not record, the coax is doubled up, one gives you the main picture the other is for recording etc. If it is broken, go to Maplins, get yourself a coax trimmer and re-do the plug.
26th Apr 10 11:04

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Mandy

Were having the same problems... say's recording but no light on and !!!! no it's not recording... also says failed...part recorded.. we had box over a year now but really not happy any more...also some times it keeps recording until we stop it, one night it recorded and took up all are memory.....
26th Apr 10 10:04

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Pamela

I too have had this problem. My emails to Sky only resulted in automated answers as to what MIGHT be wrong in general and not a personal reply as to what was wrong with mine.
I found out by chance that recordings can only be made if the Sky box is either on, or on standby.
So try putting it on standby with your remote control.
The light on your Sky Box will be amber for standby, Green for on.
But if your TV is off because you do not want to watch it (red light on Sky Box)
it will not record.
22nd Apr 10 04:04

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Ladydocker

I have been a sky customer since 18 January this year and I have paid regularly. NEVER have I been able to programme the box so that it records what I want. Today, for example, I had tried to record from 240 and 241 the Joy of Painting - EIGHT half hour programmes were all failed. When I contact sky they just fob me off with such comments as 'your connection is poor ' because I live on the ground floor. The guy who lives on the top floor of these flats has no problem, the girl who lives on the ground floor around the corner has no problem, yet I do have a problem and the aerial is fitted to the top of my flat wall right next door to my incoming aerial socket. I am not happy at all. Unfortunately I cannot have Virgin here as we dont have cable.

Also my boradband connection is very slow - I had a much faster speed on Vodaphone. I dont think I shall be renewing my subscription past the required 12 months.
16th Apr 10 08:04

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MDWal

Every time I turn my sky on it says not receiving satellite signal. It's a pain having to get up to unplug and plug it back in, this has been going on for over a year. The cust' service just pass you on and on, all just denying what the last one said. The engineer just scratched his head and wouldn't even say anything about the better picture quality on terrestrial channels. Just wish I had other options(no virgin here), I would offload sky quicker than they would believe.
8th Apr 10 02:04

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krusty1

just tell sky to put you through to the disconnection department ,and they will send an engineer if required free of charge,also replace any boxes for nothing just to keep you ,never ever pay for call outs
29th Mar 10 11:03

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amias

I have sky plus and it is working perfectly but I di have to wait a day till it eventually came so
27th Mar 10 08:03

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nig

I have the same problems, maybe even worse, skybox just fused, customer care ridiculous, wifi router disconnecting often, awkward download speed
16th Jan 10 01:01

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Owen

I am also of the opinion that they are the worst company I have ever dealt with inc BT They are inept in competent and at times very annoying
1st Dec 09 12:12

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Garo

I have the exact same issue and I am on a merry go round with Sky at the moment. Quite pathetic!
30th Nov 09 02:11

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A. Gee

Does Sky have a Customer Care Department? One allegedly exists but, apparently in theory only! Is it credible that a so called "Reputable Company" could fail to even acknowledge receipt of queries about problems experienced with their service? I notified them of those problems six (6) times by email and twice (2) by regular Royal Mail since May 2009? I still await a response. In my last letter I informed them that I would "go public" if they didn't respond within a reasonable time frame. They did not respond!
It is apparent that the virtual monopoly which they hold causes this arrogance. If anyone is considering joining Sky I advise that they examine other options before joining. Sky CARES for you until they have "hooked" you as a new customer. That is the end of their "CARE"!!!
23rd Nov 09 10:11

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mr

this is typicall behaving of big companies for whom customer is just number on the list and source of money when they want to treat you like this....
17th Oct 09 05:10

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outnout

If you are having problems receiving CH5 on SKY+ Box with a message that signal is not been received but all other CH are OK, then you are most likely to be recording something at the same time. Stop the recording, press the stand by on your remote and switch back on again. CH5 will be OK, until you start recording again. Hope this helps having a similar problem.
15th Sep 09 04:09

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iveadenough

My Ex wife and I look after our two daughters 50% of the time. 3 1/2 days each per week. We had a clean break and a private agreement that I would pay her £250 per month. She also has all the child allowance. She lives with another man would is fully employed. During the divorce negotiations she forced me into agreeing that I had no entitlement to how she spent the money. Although I was considering going to the CSA for an assessment especially as I have 50% custody.

My Ex is now accusing me of having more money than I actually have and is threatening to get the CSA to investigate me. I am still quite happy to have an assessment as I think I will be better off. She is trying to goad me by calling me names and swearing at me. Has anyone any suggestions? How do I stop her being so malicious and bitter (it was her who committed adultery . All I want is to get on with my life and enjoy the days I have with my children and concentrate on being a good Dad
2nd Sep 09 08:09

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Gordon Barr

I've just read this Kevin and what a sorry tale it is. My problem is much less, but still annoying. My Sky+ box blew the socket fuse and there was a smell of burning from within the box. I rang Sky and arranged to buy a reconditioned replacement for £75. I didn't know I would be charged a further £68 for the engineer to take away the old and plug in the new! A week or so later Sky rang to offer me insurance cover on all Sky equipment. I said I had only just replaced my Sky+ box, so was OK, thank you. Three days later the Sky+ box froze. Wouldn't record, wouldn't accept the remote instructions, wouldn't go to satand-by. Only by turning off at the power socket could I get to bed! Next morning all was OK. Co-incidence? I wonder. I've told Sky that the box is 'Not fit for purpose' But they ignore this and will send an engineer, 'without charge, as it's within warranty' If anything else goes wrong I will attempt to gain recompense from the Small Claims Court.
19th Aug 09 09:08

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Steve

I had exactly the same experience as you Kevin (less the £65 call out) and actually thought my Sky+ box was faulty because I had made two separate calls to Sky neither resolving the problem. Having just read your post above I was inspired to made a third call to Sky which amazingly enough took no more than 10 minutes and wow, the Sky+ box is now fully functional. The problem was the same as yours, the two people at Sky I had spoken to previously had not noticed the Sky+ part of the account was still inactive. The third person I spoke to (as you found) could not believe this error was not noticed by the reps I spoke to previously. Whilst I am not happy with the Sky service in resolving this problem, I am very grateful to you for posting your experiences because you explain how you finally got the problem resolved. Many thanks.
2nd Aug 09 12:08

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nannap

I have had sky+ since June my box did not accept subtitles on record on channel 5 - on Tuesday 28th July they came and changed the box and now on Wednesday I cannot record on the new box I therefore rang the number given on the screen and the male on the other end was very helpful but could not get my box to work I therefore have to wait until Saturday to get this thing sorted out, as you can imagine the frustration I am feeling and after waiting many years to decide to go with sky I am not a happy bunny, is it because they have a monopoly on this type of service that they don't get it right and their telephone service is abysmal as the wait times for such a large company is as I say abysmal. I wonder if they will reduce payment for the time you cannot use the system!
29th Jul 09 03:07

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Missiemarmite

After months of not receiving a dent signal through my Sky + box I called Customer service in May 09. My call was pt through to a call centre in India where I tried to converse with a very nice woman who could not understand a word I was saying. After approx 40 mins the advisor directed me to the SKY website so that I could read how to reboot my system myself (we were getting nowhere fast asking each other to constantly repeat what we had just said).
I did what the website advised and scrubbed all of my beloved programmes that I had recorded...and guess what..NOWT...
I called back last week and this time I was put though to a call centre in Livingston...You would think that it would go a bit smoother this time...THINK AGAIN, after speaking to 10 advisers I was kept waiting for over 2 hours the adviser (Stacey) with the OZ or NZ accent put the phone down on me!!!!!!!
I called back straight away (fuming) and was told that the advisor may have put the phone down due to her shift being finished......MAGIC CUSTOMER SERVICE.......I will now bw cancelling my subscription as I have no interest in having any dealings with an organisation who cares soo little about their customers...
13th Jun 09 04:06

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carmofo

don't see why you should have to pay to use hardware other than that if they could they would charge you to use your DVD recorder but they haven't done that yet until they bring out the new DVD/Blu Ray boxes they most likely will give a reason such as "Royalties need to be paid to the producers everytime you record"
26th May 09 12:05

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isthatit

Problems with Sky plus boxes can be with overheating (of the internal processor from warm air trapped by poor ventilation) this can be heat from the processor or the mains transformer in the power supply inside the box. damage to the file system on the Hard Disk Drive, broken/mis processed Data stream with parity and control bits in the wrong configuration-on the Hard Disk, also the box's Hard Disk Drive (HDD) could require a reformat due to this kind of information damage, if the Box is reset to Factory settings, the firmware (internal software) stored in the internal ROM (read only memory) should reformat the disk and partition it out with the appropriate sectors for the data that makes up video, Audio, decode information,etc.
The box should also update the internal software by connecting to Sky via the phone connection which will be saved onto the Hard Disk as well, this will work as long as there is no physical damage to the Disk,which is unlikely unless you knock over or drop it when its turned on or it gets badly overheated, there is a menu to do this otherwise you have to connect the box up to a laptop and do it manually....
25th May 09 11:05

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steve the geordie

they have a new deal going at tesco, buy any tv and get a free sky hd box, but the sad part is, that if you are an exiasting customer then you have to pay
21st May 09 04:05

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steve the geordie

well here is the latest on my sky plus box, they came and changed the box after realising that the hdd was sticking. So far touch wood, the new one is working okay. The service I have recieved from sky has been "A" 1.
21st May 09 04:05

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steve the geordie

got sky plus installed last thursday, the box kept freezing on playback of recorded material. called up sky and an engineer gave me tips over the phone, to no avail, so called the next day. fair play to sky, an engineer came out, had a look at my dish and Lnb, found that the cable had bent inside, fixed it and got me a much better signal. box worked okay rest of day and all through sunday, monday I had a bit of trouble with a recording freezing, although others played okay, it could have been due to weather which was atrocious, but on calling sky, they are going to replace box today to make double sure. so I cannot knock their service. Unlike virgin who I had tv, phone and broadband with, but when I wanted less tv, I found myself paying just as much !!
19th May 09 03:05

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liam

made 13+ phone calls to sky about error on thier system at national rate totaling well over £50 and as usaul problem not fixed. h8 them so much. worst customer service could ever imagine. p.s when finally got told would be compensated, got cut off, so rang back and sky customer services denied I had been told this. amazing.
21st Apr 09 06:04

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Derek Jones Swindon

I have the same problems with sky its almost like you was me except I cannot get my sky+ to be activated, SKY are a joke my father-inlaw has gone over to Virgin Media And he couldnt be happier and he is saving money and getting a good service.
27th Mar 09 05:03

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grumpyoldwoman

Mr Ihopeskyblowsup, if this site is rubbish why bother posting a comment!
And, tell me honestly, did you find mrs s.butt's comment easy to read?
28th Feb 09 11:02

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Mr Ihopeskyblowsup

In true fashion Sky have a good idea then totally cock it up with systems that do not work and lead only to anger and frustration. Having read the crap about 'remote record' I completed the requested username etc etc and created an account. Then the first time I try to record something using my PC it says I have to 'activate' via my Sky+ box, so off I go and it wants my mobile number .................. but I dont have a F%^$£$£" mobile as I only want to use 'remote' record' with my laptop PC. Usless just usless.
28th Feb 09 01:02

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Mr Ihopeskyblowsup

Hi grumpyold woman ............ Get Stuffed you ar53
oh, and this little site is rubbish as well as it has far too much censorship in hte text entries
28th Feb 09 01:02

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Legend.

Sky Customer Service is the worst pile of sh1t I have ever encountered in my whole life. I have had numerous problems with both my service and Sky package. Actually speaking to someone who can resolve your problem is virtually impossible. I think they work on the theory that if they spend long enough bouncing you from pillar to post, that you will get pi55ed off and just give up. I live in Northumberland and don't currently have access to cable, but if we ever do, Sky can kiss my honky ar5e.
10th Feb 09 08:02

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Disgruntled

Sky recently installed a satellite dish for my neighbours who live in the flat below me, I was away at the time and came home to find said dish almost on my window sill !! We live in a conservation area. This lump of metal hanging off a beautiful 19 th century building looks frankly appalling. It will be moved but it is the crassness of the company that beggars belief. The installation team must have known that the siting was inappropriate. My neighbours agree with me !!

The team will come back and move it but what a waste of time. There were lots of better places where it could have been sited discreetly and out of sight.
16th Jan 09 11:01

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cheesed off

Sky Customer service???? What customer service? If your an existing customer you get sod all...... but new customers get the bloody lot........!!!!!!! I'm going to cancel! We've been with them since 1999..... its a joke!
7th Jan 09 10:01

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Griffty

That sounds really bad, Touch wood, i've not had that treatment from Sky. Have had it from BT Vison though. they couldn't even resolve my problem after speaking to 20 people, every one of them didn't think it was their department, thats why I got Sky instead.
15th Dec 08 12:12

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cheesed off

I agree sky are not very helpfull when it comes to puting things right,yust remove them from your wall thats what im going to do.
5th Dec 08 04:12

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grumpyoldwoman

mrs s.butt, please try to write in english if you want people to read your comment!
17th Nov 08 04:11

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mrs s.butt

we have got sky+in our property since bigning of this year its working fine but there is problem with poeple living upstaires who also sharing dish with us know from few week they keep moving the dish all the time and we hardly can,t see chanel some time we call sky few time and told them at once they arrange some one to have look it but the person actullay came to see it he did,t even do anything and told us that he is gooing to arrange some to come and arrange a new dish for you and walk away its been over four week know we did,t heard from anyone
17th Nov 08 04:11

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Lynn

I arranged for Sky+ to be installed at my address and also informed them that I had moved. I even received a letter from them confirming my new address on the 19/10/08. Sky then went and installed my Sky+ on the 25/10/08 at my old address. When I spoke to their customer service department, one of the options they gave me, was to go over to the incorrect address and collect my Sky+, and then arrange for an installations engineer to come and install it. Their incompetence and lack of customer service is abysmal. For existing and new customer - I would warn you to stay away from Sky and take your business somewhere else!
15th Nov 08 03:11

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Richard b

I arranged for Sky plus HD to be fitted on 10/11/2008. they said there engineer would call me, no one called, I called them and they cut me off, I called back and they an egineer should be with me between 1-3pm, guess what, no one showed, I had to call back again, they said someone would be there in the next 20 mintutes. it is now 19.50 and I have called them nine times and still no new Sky HD plus box.they put the phone down on me three times in total, just beccause they had no answers. I would not expect this type of customer service from any one let alone a world wide provider. they do not care about there existing customers, only about new ones. Please be aware stay away from SKY.
10th Nov 08 07:11

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rich

Had sky plus less than a month and already had to call up twice because pause and record options not working. No appologises or explainations so now getting it off my chest on this site.
Have called up and had phone put down on me just because I asked him to call me back on his bill not mine. Sitting here with house keeping on for last ten minutes and still not sure if it is doing anything or not.
25th Sep 08 08:09

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Sammi

I booked Sky+ through recommend a friend 2 weeks ago.They said they would install it last Friday +the engineer would call on Thurs night to arrange it.He didn't +no one turned up to install.I called twice that Friday and was told to call back after 5 if he didn't show. I tried to call after 5 and got the message 'our office is busy between 5-8 - try later" I called Sat morning.The girl I spoke to(who put me on hold for about 20 minutes)said it had been a new engineer and rearranged for Monday.He will call Sunday night.He didn't.So I called again to their office.you will laugh when you hear what I was told.After been on hold again(my 14.00 phone call)
"He has 10 people to see before you, he'll be there before 5" SERIOUSLY!I was so shocked- Of course, he didn't show up. Called later+told,"it looks like it's been cancelled (installation)I'll put you through to installlations.
Who said it not been cancelled. So they said (at 2100) call tomorrow there's no one here now (good 24 hour helpline that is)
Called back the next day - spent about an hour overall on hold etc. Finally said, can I speak to someone in charge - so this guy put me through to his supervisor, who seriously was worse than anyone I spoke to. She said. Oh - we will have to rebook the installation - can't do it before Oct 3rd. So I told her to cancel it and not bother, I was so angry - she contradicted the whol;e 'it's been cancelled installation etc' (i can't remember which way now -) NO one knew what they were doing, and couldn't help- or wouldn't help.I hear so many times 'I can only apologise' But we really do want to have this subscription.So I called back that night once I'd calmed down and explained - again - and then spoke to another supervisor who just said 'shall I put you through to sales?'
I eventually left it again.Looks like we'll have to book the entire package again. So SO angry though - and NO would help. the phone team were nice though and tried to help, but they couldn't help.
24th Sep 08 04:09

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help for heroes

I have just downgraded my full sky package to sky sports and the variety package. The skysports package doesn't include sky sports news. I find this bizzare, if you have a freeview box you can have sky sports news free. They want to charge me an additional £12 a year for the news package that the sky sports belongs to, Why would I want to pay this for something that is free on freeview and why can't they add skys sports news to the sky sports package.
24th Sep 08 10:09

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FedUpWithSky

A month after our subscription to Sky TV/BB/Talk, we have: 1) a hole in the wall left by the engineer during the installation (he tried to patch it up, only to make it worse), 2) two routers but no internet connection and no date when it will be available: the BB worked for a week then was taken off because of a technical fault with our customer account, 3) Sky basic box, instead of the Sky+ box that we had been promised as compensation for the initial disservice, 4) no reply to our first letter of complaint (we are on the second one now).
This is absolutely disgraceful! It won't be long before we decide to return everything and switch to another provider :-(
28th Jul 08 01:07

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Dave

How familiar! My broadband router failed, and I've done the national rate calls to all sorts of people, some of whom speak good english, and been promised a replacement router 4 times - each time I have to wait 5 working days for delivery. The latest one, the engineer could find no record of the previous 4 orders - perhaps this is Sky standard practive for their telephone agents to promise stuff and consistently fail to deliver? My last resort is to take my broadband and TV elsewhere, but what a hassle.
17th Jul 08 09:07

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RubbishSky

Sky+ just does not work the way they say it does. Have you tried getting customer support? Does Sky know what customer support is? I am bored of moaning about Sky - they don't even bother to call you back when they say they will. Waste of money, but hey, as long as they are making money from us... that's the main thing.
15th Jul 08 04:07

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Picard

Hey, been there done that! Sky lied to me about their Broadband service telling me I would have a static IP which I needed, "comes as standard" I was told. Since I was hosting websites I needed it. yer right the IP is dynamic! when I complained yep, some punjaby speaking sod who was as useful as a chocolate firegaurd and trust me I would of used him as one if I could of got my hands on him repeated the same thing "Restart your Router".
10th Jul 08 11:07

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Cristina

Well I am extremely dissatisfied with SKY. I have just signed up as a new customer asking what deals they had for getting SKY+ for me and upgrading for my Mum..... they told me no deal currently but that I could have a free SKY+ box with £30 installation fee. Great for me but when mum tried to get upgraded to one you can imagine her horror when they tried to charge her £149 + £60 for installation. I later looked online to see what offers they had and you can imagine my surprise when I see that they are currently offering 2 free SKY+ boxes with the Introduce a Friend offer.

My other gripe is why do they charge current customers double the installation costs when all they are doing is pluging a box in where as a new customer they have to set up dish etc....? It is extremely ridiculous!!! When are SKY going to start looking after their Customers???
25th Jun 08 08:06

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Allan Smith

This is not a comment really , just to say that we have a sling box and we are having problems viewing it as it cuts out every 5 minutes . The technician suggested that it has to be a problem with my sky + after exhausting all other options. We are in Barbados now , the picture is quite clear so it is obviiusly not a broad band issue. Could you please help .
18th Jun 08 05:06

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anukam

I fall short of words when it comes to SKY service.. I joined SKY in the month of Jan-08.. Have phoned them up a couple of times for the M& S voucher. Every time they say that it will take another fortnight ..

Any idea how to register a compliant with the reglatory authorities
16th Jun 08 02:06

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Craig

Sky installed 8th May 2008, part way through my first recording the picture and sounds stammers. I am told this is a problem with the signal, and that there's "no way a new box would do this". I argued the case that I'm no stranger to technology and that the "skipping" I encountered was more likely a problem with the hard drive, so they decided a program planner rebuild would do the trick... "Fine, I'll play along" I thought.

Two days later, I called back with exactly the same problem. This time to what appeared to be an outsourced Indian call centre. Now, don't get me wrong... I have plenty of friends of different nationalities and have no issues speaking to an outsourced call centre, in India or otherwise. What I do object to is not being able to understand the person, not being listened to and being taken through the same damned script no matter how many times I stated "this didn't work the last time!". So, I played along once again and went through the same steps.

Another recording, another skip... By this time I decided to demand an engineer visit, I demanded a weekend, and I demanded free viewing up to the date of my engineer visit. If it's not fixed this time, I'm consulting a solicitor.
15th May 08 04:05

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lynda gallivan

Ha receintly gotten sky plus nothing records for me or if it does I only get par recorded due to power failure. We have not had a power failure for years and as result I am now going to get a dish . Half the price and much better service
15th May 08 02:05

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lynda gallivan

Recently receiced sky plus box and have yet been able to tape a full programme it often says power cut to which we have had none in years.Ihave been at home and suddenly the television will go snowy and may come back in a few mins but if im out ive lost the recording could someone else tell me if this has happened to them im really sick of it now and thinking of getting a dish. sky is too expensive for this kind of service
15th May 08 02:05

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leaskybaby

Hi all,
Ive ran out of abusive words when it comes with Sky!!! I have the package deal, tv, phone and broadband. But my broadband isnt working yet again and I am having t use my computer at work. Does anyone else share the same f***king problem? Telling sky advisors about this is time consuming. I have 5 white netgear router box now, totally fed up being passed around depts.........etc..........etc
28th Apr 08 04:04

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shirley

I am getting extremely angry. I have been waiting for my M & S vouchers since October 07.
I have spoken to several people who all say that they will sort it out.The date now is 22 april 08 and I am still waiting.
22nd Apr 08 06:04

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Dusty

Ive had the same problem as the angry man Sky tell lies when they offer packages
18th Apr 08 08:04

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angry ann

I was offered sky sports package at half price for 4 months back in november 2007, after checking my direct debits I noticed they were still taking the full payment, after numerous phonecalls (which have cost me who knows how much) I am still none the wiser and still out of pocket. I have now been told to put things in writing. guess what I'm looking for a new provider.
18th Apr 08 05:04

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Andysj3

If you tell them you want to cancel as refusing to pay the £65 fee, lo and behold they'll waiver the fee and come for free. Done this and know of 6 people who also did this. It works.
18th Apr 08 02:04

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grumpy grey

I have been conned. I gat a voucher to get free sky + box and installation plus sky talk and broadband, all for £16.00 per month. When I signed up I was not told that I could not get Sky broadband in this area. So I now have to pay my existing broadband supplier PLUS the £16.00 to Sky. They admit they were at fault, but will not compensate me, so I am stuck with the cost for at least 12 months. This is a fraudulent sales technique and people should be made aware.
16th Apr 08 08:04

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Mr Furious

Ashley Clarke On
BSkyB Head Office Switchboard: 020 7705 3000
10 mins sky switched on and she called back in 10 mins as promised Amazing what you can do if you find the right number
14th Apr 08 01:04

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Mr Furious

well, I told sky I wouldnt sign a direct debit due to companies applying for too much as and when they feel fit. They advised me £119 deposit and I could get around it. Many phone calls and many false promises and a week later and still no sky, now they say they cant switch on w/o direct debit. I have no money and no service. Grrrrr
14th Apr 08 01:04

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john

yes this is true I have had the same rows and lies from them every time a sky box off ebay was installed and right this minute have the same problem it seems they want to cash in on tying people into a new contract or making engineers fees its a big scam the fact is having rung from a mobile they could not care less about 35p a minute call costs and will only give in when you go to cancell that does the job and suddenly hey presto it records they need prosecuting for what they did to you and I would contact office fair trading for obtaining money by deception its still theft doing unneede work is illegal
9th Apr 08 03:04

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Johny Boy

Ok, to cancell from sky, Call them telling them you are going to cancel and as of the end of the month you will cancel your direct debit. Make sure you record the phone conversation. When I got lettars saying I missed payments, I replyed saying I cancelled. Then had debt collector threats so I sent a copy of the phone conversation back with another letter billing them £10 for the CD, time wasted & ink used for my letters. I received an apology letter and a £10 cheque. I am also doing this to all companys now, they think they can pull a sly £10 here and there for late this and that. So I will charge them now for my time and admin costs.
23rd Mar 08 12:03

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Daddy

Yes, go get em.

I have wasted many hours talkingto Akbar and Rammajin to get no where!
23rd Mar 08 12:03

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0

Cheers

MS ANGRY! Your viewing card is not paired to your box properly if you are having a message saying recording interrupted. Call sky and tell them you need your card re-paired.
11th Mar 08 02:03

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heather

Where do I begin, November 2007 to start - We recommended our son who had moved into a flat for a Sky+ Box and we were offered M+S vouchers. An add on TV said at the end of Nov that recommend a friend and you both could have a Sky+ Box as we have been a customer for 20+ years we thought it was about time to update our box so we telephoned sky to ask if we could cancel the M+S vouchers for the Sky + box and why were we not offered that at the time - answer was we did not ask - (we did not know!) - anyway it was changed as we thought - our son got his Sky + box but not without problems, the company who installed the box charged him 3 times from his credit card - the compny who Sky recommended are not interested - though our son did phone them regularly - they promised to phone back but never did - our son wrote to Sky - got a reply back - but they are not interested - has had to get his credit card company to recover the money - some has been recovered and some still to go. We on the other hand have had nothing - we have phoned and wrote to the complaints manager Jackie but guess what - still still waiting on a reply- weeks on -we don't think we will get a reply -still no luck for our Sky + box- still awaiting a reply from phone calls and letters sent - November to March - beyond a joke - will keep you posted on outcome
6th Mar 08 09:03

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ms angry

I have just had a 5th sky hd box replacement (plus new LMB) in the last 2 months. I am about to cancel all my accounts as every time I try to pause, record or replay it comes up with "recording interrupted". Every engineer has a different excuse and I just don't know what to do next. Has anyone got similar problems and if so, what is the solution?
4th Mar 08 10:03

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NoTellyAlan

all of my recordings say" recording interupted" I have had 3 boxes and a new quad LNB and still the problem is there, it's made me quite mad.
27th Feb 08 09:02

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rubychew1

Anyone out there having this problem???????

I have been a sky customer for over ten years before moving 18 months ago. Since then, nightmare. Moving the the country and both boxes tripping my phone line. BT blamed sky and sky blamed BT. Been charged nearly £500 for a ''not connected box to phone line'' for over a year. Hundreds of telephone calls and letter of complaint and still no customer relations from sky. Engineer called on sunday and my ''not connected box'' is of course connected but set with the wrong dialing code, therefore unable to pick up call back (which generated the £40 charge) Another telephone call today, oh about half an hour this time and given a fax number to send my letter of compaint. Guess what!! fax line to busy after 6 tries to accept fax. Back to the drawing board. How on earth can a company who generated millions per year in net tax profits manage to survive with a customer relations department that doe'snt know the concept of customer relations. They must be loosing millions as customers off foot to another company for a better service. Not hard to beat.

donna layden
25th Feb 08 05:02

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Ritchie

The untouchables (sky) didnt answer the phone for an hour today when I tried to call and cancel my subscription due to there incompetence, we had it installed four months ago but have only been able to watch all the channels we are paying for in the last week due to five visits from engineers and none of them being able to (or wanting to) do there job, when I did get to speak to someone I was promptly put on hold for another 15 minutes and then past from pilar to post. I incured bank charges today as sky decided to take over £100.00 from my bank two weeks before the due date of there bill, which is only £48.00 anyway, they couldnt give me any kind of explanation for this. Also I paid some mysterious call back charge of £140.00 of which they couldnt give a definition for and they think they might have taken it from my card twice but are not sure, so untill I get my statement they might or might not have £280.00 from me for nothing at all, again when I tried to question them on this wonderful accounting they put me on hold again and then transfered me again. I finally got to the cancellation department and told them I have had enough! they told me someone will call me within a week as they could'nt deal with cancellations in the cancellations department!.....I will give them the week and then I think I will contact watchdog(bbc) maybe they will be able to get some reasonable response.
18th Feb 08 05:02

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Lozzy

My biggest issue with Sky is that there is no ombudsman to go to if you are really fed up once and for all. The other issue is that if you want a replacement sky box (as your original has broken) they say it will be 3 plus weeks before seeing you and will not provide a time. You can then ring any Satalite & Aerial supplier and they will be with your the next day as probably a cheaper price than Sky are offering. The issue with this is that you are not covered by Sky themselves with a Warranty but the company supplying you and the company we just bought one from we cannot get hold of now. The fact that Sky also charge (I think) £70 per year for insurance on the boxes is rediculous considering a new one costs £149.00. Surely there is a better insurance policy out there. Generally the fact that Sky have a monopoly and no ombudsman is the main issue as far as I can see and Sky themselves should have nothing to do with providing boxes and this should all be outsourced as they get considerable income from this, but add no value/or service to this chane.
11th Feb 08 02:02

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Lol

I have been dealing with sky for over 9 mths in that time I have had a baby. And still my complaint has not been dealt with. I have also sent letters to head office as advised by sky reps. I have never had a single letter in reply to any of the letters I have sent. Wen you actually get through to a sky operative they are very nice, but they cannot deal with any complaints I get pushed from dpt to dpt but never get any resolution to my problem. Even now my 1 yr later nothing has been done....
3rd Feb 08 05:02

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LindaD

Hi, I have just come of the phone after having another long, frustrating and totally unresolved telephone call with sky :(. We had a second sky+ box installed on the 7th January this year, but the work was really bad, the cable was just flung into the gutters, left to hang down the walls and they drilled a hole on our new extension and just blobbed a load of unsightly gunk on the outside. I refused to sign his work sheet and told him I wasn't happy with the work, he said he would come back but was off for two days! Obviously he didn't, no surprise there, so I rang again, complained and another service call was made. This Engineer came on Sunday morning looked at the job and said it was a mess and needed to be de-installed and re-installed and would take two hours, but he only had 50 minutes booked to the job! off he went nothing done, this morning another Engineer came saying he had only been given 70 minutes for the job and that he thought it was ok!!!, I ranted, raved, rang sky, refused to let him leave until it was sorted, all in all I lost my rag! Sky and the Engineer confirmed a Manager would call this afternoon and I stayed in arranging for somebody else to collect my special needs daughter from school only they didn't come, Tonight I rang and not only could the woman I got through to not understand me I struggled to understand her, I was put through to a Manager who surprise, surprise has arranged another service call. I feel like I am banging my head against a brick wall, I spoke to Trading Standards and they gave me a few things to throw at them but it fell on deaf ears. I am at my wits end. Has anybody any ideas where I go from here. HELP

Linda
29th Jan 08 08:01

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KK

What does it take to cancel a subscription to SKY. Ive been trying to get them to write and confirm that my elderly father's contract has terminated but they just will not. The only letters we keep getting say that "they trust matters have been resolved" and we "will experience no further problems". Then a few months later another demand for money arrives with threats of debt collecters and black listing. Its driving my poor father (and me) mad. I too found that the only people I could complain to were consumer direct and they say its not really a "consumer " problem as its technically not a complaint about goods...Who the hell regulates SKY TV??
24th Jan 08 11:01

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Graham

This might sound trivial compared to others, but if a new subscription starts on 23rd January, am I right to think that the old subscription ends at Midnight on 22nd Jan ?

Of course, I am - not in Sky's books though as they took our Sky Plus away at 9.0 in the morning of 22nd Jan.

Spoke to Customer Service - what a waste of time - I will write in and take them on, as I know that, in a court of law, their argument won't stand up.
22nd Jan 08 07:01

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Fair

Why can't you try other services such as Virgin (V+ box)?
22nd Jan 08 07:01

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ace wales

I was thinking of upgrading to sky hd. After reading the comments about sky I will not bother. Sorry to all those out there that are having problems with sky. Alas, sky are not the only rip off company in for the kill. And sky is not the only call center run by asia and the middle east. Our money. The suits pleasures.
14th Jan 08 04:01

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PompeyFishFace

Last night the result of the Sunderland v Portsmouth game was given out prior to showing the match. The listings showed that the Bolton v Blackburn game was first. This was obviously changed based on the entertainment value of the games.
Surely, the editing could have avoided this 'No Brainer'.
I had avoided hearing the result all day. I had also invited two friends to watch the game. Come on Sky - Sort it out!
14th Jan 08 08:01

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mollyscot

I ordered Sky Multiroom, Sky Talk unlimited, Sky Broadband and Sky TV which was advertised at £45, on 27th November, 2007. Since that date, I've had eleven engineers, plus a supervising engineer attempting to connect my Sky package. First of all, they neglected to install a second cable. Then I was only able to view Freeview and after making telephone calls to the Technical Services Dept, costing in excess of £11. I am still on Freeview. I've had four viewing cards, and a replacement Standard box. I was also charged £99 not £45. I've now cancelled the second box and requested in writing, a credit for my telephone calls but I'm not holding my breath.

It would be helpful if all the staff spoke or understood English clearly - surely Sky cannot expect their subscribers to have to keep repeating themselves to their foreign speaking operatives? Or maybe that's one way of increasing the telephone bills!!!!
3rd Jan 08 01:01

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perry

I'm on my third sky + box now, the last one died in august and I was told I could have a new one I was also lead to believe it had a years guarantee. suprise this one died on the 2nd of Jan and I am now told I only had 3 months guarantee so it will cost me another £65 to get a repair that is only guaranteed fro 3 months.
2nd Jan 08 06:01

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deedee

I too think sky is aload of rubbish. Here are some facts about sky before you buy!

If you ever get a quiry and you need to contact them it takes them ages to respond!

They add new channels all the time (but show repeats of repeats and then on these new channels show the repeats of them repeats)

Whenever it get really windy where we live we loose our picture and when we asked sky about this they just told us it was normal and viewing should resume after the wind had died down? (please)

I tried to phone them on several occassions to be put on hold for over 2 1/2 hrs.

Dont bother with sky there are only out to get your money and dont care about their costumers.
27th Dec 07 09:12

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Watercooled

A little word of advice... If you dont gte what you want after a couple of phone calls. Write/email sky advising them off all the issues and how they have failed to uphold their sideof the contract.

Then advise them you are giving them the 28 days notice to refund all your money you have paid them plus 8%APR. Plus if you have to go through the small claims court you will reclaim your court charges (anywhere between £30 to £120). Moneyclaimonline is the best website. then send another letter 14 days later.

If they have not replied or sorted the issue put a claim in!!! I do this all the time now as soon as a company pisses me off and fails in customer service. 9 times out of 10 they sort out all the issues in about a week. Or if you get to the court stage they pay payout quickly...
22nd Dec 07 10:12

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Colin Wales

Well, much like everyone else. I telephoned Sky (0870 number so at my cost) to find out where my long promised M&S vouchers were. Was put though to a call center in the far east and gentleman explained that they are behind with sending out the vouchers. - Seems they can broadcast the news on time though! I was referred to a call center in Livingstone where I was accused of passing derogatory comments about the company. - All I did was to point out that a simple promise had been broken and the guy took it personally. Believe it or not this company profess to have won awards for thier customer service when they don't have a customer service department you can even call. Essentailly its a sham company
19th Dec 07 02:12

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Munch

I joined Sky in middle of November and was recommended by my parents. As I joined online, I should have received a £10 credit and both my parents and I should have had £50 of M&S vouchers each. Despite filling in the form online and emailing them, spending £10 on telephone calls, we still hadn't received either the vouchers or the credit. Spent all morning on the phone today and got the credit but was by the people on the vouchers telephone number that I had been recommended by someone I had never heard of in another part of the country!!!! The people on the end of the phone told me that as I joined on line and not over the phone, they couldn't help - I eventually got a superviser who said they would call me back by middle of next week (will keep my fingers crossed).
I then rang Sky themselves back, explained the problem yet again and was told a supervisor would ring me back later on today (fingers crossed yet again).
I feel like cancelling the whole thing, see, talk and broadband and will stop the direct debits if it isn't sorted out soon. Will keep you informed..............
14th Dec 07 01:12

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O

Dunbar22 dont pay money for something you havent go stop your direct debit then they will ring . Look at your terms and conditions on page 8. I would never give them my money again they are a waste of time
13th Dec 07 09:12

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Emma

Since I have moved home I have had numerous problems with Sky and Sky Talk. They have charged me over £300 as they installed the sky to my old address. I was then told that my sky talk was installed. Last week I recieved a BT bill for £104.00!! I spoke to Sky and they informed me that they had connected and cancelled my Sky talk on the same day. I have recieved no calls or letters from Sky informing me of this and today I got a lovely letter saying that they would offer me £30 goodwill gesture. This is not acceptable and I am currently taking this further. I encourage everyone not to settle for small token gestures!!
13th Dec 07 07:12

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Dunbar22

I ordered Sky+ at the beginning of October and am still yet to have it installed. 6 "attempts", ie not turning up and saying that I wasn't in, arriving at 7.30pm late November and shock horror it was too dark, and every time we have waited in all day to be told before 1pm, before 3pm, before 6pm and for them never to show. After wasting so much money phoning and trying to rearrange it seems ridiculous that they haven't gotten their acts together yet. The last time they didn't show I was assured a supervisor would phone me back that afternoon to sort the problem, but the phone call never happened. Ridiculously poor customer service. And they've already taken money for the box which we haven't got 3 months later.
12th Dec 07 05:12

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ss

Today (11/12/07), had problem with my sky reply. Had to make several calls after the recorded message where over and waited for the department only to be told they were too busy to call back tomorrow. I tried again and finally got connected to an operator, midway through the conversation got disconnect. Called again after a half hour wait got to speak with a very helpful operator, and got my problem sorted out. It took 1 and a 1/4 hour. It may not seem long, but when you are trying to relax on a Sunday it's long enough. Yes and I also have a problem with my sky + when it rains. It's a shame , when the system works it's very good. They spoil it by having very poor customer service and the only way to complain is write a letter. How many people have time for that. I am sure if the took phone complaints, their phone would not stop ringing.
9th Dec 07 02:12

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o

to all out there who are thinking of joining sky DONT be warned they have got to be the worst company I have ever dealt with got sky see surf and speak in september they were quick enough to install the the see part just so they could take the direct debit but since then it has been all down hill trying to get my broadband connected has been a nightmare same with my telephone . So sick of ringing them iam going to cancel when I can get through to some one. I have got ofcom involved now they said to leave it with them . Anyone who needs offcom number can find it by going to there website good luck
7th Dec 07 09:12

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ir

I am on my 6th sky plus box and still having problems.
Thinking of cancelling after christmas cos Ive had enough!
7th Dec 07 07:12

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polly

I wish to ask if anyone else has had the same trouble we have had with our sky+ box. we have had two sky+ boxes in less than eighteen months. the first box we had was in april 06 unfortunately this broke down in febuary 07, a engineer came out and told us there had been something wrong with the modem and replaced it with another sky+ box. Yesterday (4.dec.07) the sky+ box broken again. so my husband rung sky,and was told to check the fuse in the plug.he said it was'nt the fuse. we were then informed the warrenty for the box had run out.(90 days) and that if we wanted an engineer to come out we would have to pay £65. we thought the sky + box was still under warrenty because we had only had it in febuary. we were wrong, the second box we were given was a reconditioned box. what a joke!
5th Dec 07 11:12

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Helen

We have jst signed up to sky through an email they sent me saying my friend had recommended me and if I sign up we are both entitled to a free sky + box, what a joke!!! Now Im signed up they are refusing to give us the boxes and say I can have £50 in vouchers and thats it! I have been kept waiting for hours on the phone and the rudeness of staff is amazing! I am been passed around with no actual answers and have been told I cant actually cancel my contract either because Im in a cooling off period. If they dont want to give away these boxes then dont offer them, its blatent misrepresentation and because there seems no one person to complain too they are actually able to get away with it.
4th Dec 07 06:12

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stingray

after cancelling my contract over 8 months ago I have had to deal with several demands for money that I do not owe. customer services keep cancelling my account but soon after I get another demand. It has been given to a dept recovery agency twice. I have had the indignaty of having to explain the situation and being treated like a criminal. Sky will not give you your cancellation aggreement in writing so you can prove you don't owe them money. I think they enjoy upsetting those who dare to cancel. I feel sorry for the elderly who may be so afraid of court proceedings that they pay the bill. A very nice little earner.
29th Nov 07 10:11

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Tracy M

Does anyone else run into problems with Sky when it rains? My broadband always works fine, regardless of weather, but my television isn't. I joined Sky last March and noticed it a few times since then. But now, a week into winter weather, I've spent more time without my Sky Digital than with. I feel like its a bit like 'leaves on the line'... it's always going to rain here.
21st Nov 07 07:11

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Kyle

Ive been on hold for 35 mins now trying to get my £50 M&S introduce a friend vouchers. They seemed to answer the new sign up phone line in 3 rings. Im not what they are playing at its pissing me off... and the music is winding me up too... The staff havnt got a clue... I got put through to someone in india. She was nice but come on SKY pull your fingers out you bunch of morons!
21st Nov 07 06:11

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Alejandro

1) I had a problem with my Internet connection. I called sky support and they asked me to contact BT, as the line was faulty. BT engineers answer: the line is in perfect conditions from the exchange to your house.
2) I contacted Sky again and they realise that the problem was in the router faulty. I’ve waited 4 days for the new router to arrive. The second level support engineers downgrade my line in the process without any permission.
3) From 7 megabytes to 4 megabytes without explanation, I’ve already spent a fortune trying to get my speed back, technical support answer: the tier3 support will call you back in 4 to 5 working days.
4) I’ll try to make a complaint the answer from sky: we don’t have any department for complaints just an address.
5) I’m still waiting for their support to call the speed is very slow and any time I call to get back my speed they want me to make a troubleshoot.
6) I thought Tiscali was the worst Internet provider in the UK but Sky is even worst.
14th Nov 07 10:11

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Susan Carter

Sky have been charging me £4 a month for 9 years for the sports channel that my elderly mother and I never wanted in the first place and they will not consider reimbursing anything.
They are quick to take your money, but not to give it back.
12th Nov 07 07:11

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Eddy

As a foot note to the entry I already made, 2 things have happened.

1) I went the Sunday papers consumer column 'Raw Deal' and they took up the fight with Sky on my behalf. I received a cheque for all the money that I had paid to them, along with an apology. I was cock a hoop!

2) I purchased a Panasonic DVD recorder with the money. It works a treat, probably in the way that Sky+ was meant to. However all the problems I had with freezing etc haven't happened. In my opinion its because the Panasonic equipment is excellent unlike the rubbish that Sky are knocking out. to anyone else..keep fighting them!!
22nd Oct 07 04:10

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Steverobo

I sypathise with the people who have had problems as I myself have had a nightmare with Sky HD. After five engineers visits the HD box changed four times with reconditioned units several frustrating phone calls, I am no further in fixing the problem as I was in the beginning and I am now close to reaching 12months plus on my contract where it will cost me £65.00 for the privilage of having them carrying on replacing boxes and being fobbed off on the phone. Their own installation engineers have told me that the boxes are rubbish and they are the only manufacturer of this HD box, they have told me that they are called out to these boxes than any of the other types,
I have further had a long telephone conversation with Sky asking for a full refund but cant get any
joy! so it looks like a long fight. Maybe Trading Standards could help, £299+£60.00 instalation fee plus cable and fittings is daylight robbery.
14th Oct 07 02:10

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Debs

You will be pleased to here I have cancelled my Sky subscription as well. Terrible customer service - they couldn't care less!. I have been told that the highest person I can complain to is the Customer Services Advisor at Head Office! and that the only other body is Trading Standards. I will better off without it - half of it is a load of rubbish anyway :o).
12th Oct 07 04:10

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Chopper

When I had the same problems with frozen recordings and then complete loss of use, my local suppliers suggested the following: Switch off at the plug, switch on whilst holding the backup button, after about 30 seconds all four lights at the front should come on and a message should appear on the screen, something about a software update which could take up to 10 minutes. Then it should come on, although initial take up of channel information might take a minute.

I did all this and it worked perfectly, with the added bonus that I lost none of my recordings.
8th Oct 07 01:10

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jeffn

I just cancelled my SKY subscription yesterday. We've had 4 sky+ digiboxes in the space of 6 months; two of which were replaced when all that was needed was to adjust the satellite dish! Needless to say we lost all the programmes we hadn't had chance to watch yet.

Yesterday was the last straw. We hadn't been able to record anything or pause live TV. Despite having none of the 3 sky plus boxes at that point for anything over a few months, the Customer Service representative told me that our warranty was up. What ever happened to the 12 month manufacturer's guarantee? After an uncharacteristic bout of corporate kindness we got a free engineer's callout; must have been something to do with the 3 engineer calls this year.

Sure enough an engineer arrived to replace the sky+ box. He was prompt and seemed to know what he was doing, so no complaints there for once. Unfortunately not two hours after he left following the installation, the sky box shut itself down. It had another few attempts at showing me some TV before disappearing into standby mode for ever.

I called SKY again and after a fruitless and somewhat pointless session of removing various cables and updating firmware at the request of Technical Support, they concluded we needed another engineer's visit. It was at that point that I asked for the account to be closed.

We now have a freeview box. I don't have any plans to return to SKY. After all we can now watch endless re-runs of The Simpsons on Channel 4 instead. For free.
24th Sep 07 01:09

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retepaeg

GKY are allegedly Upgrading their email service. Since this annoucement, of the "Soon" variety.........we all know what that means..............maybe the next 12 months !.....hey have been diverting emails, apparently at random, into a Spam & Junk Mail Folder on their awful basic site. This means that if you are using Outlook, or Outlook Express important emails get shunted into a box that you never access.
Their reason is, apparently, thatthey want to redcue Client exposure to nasty Junk emails.
So, SKY think all their Clients are Children or Quarter Wits or ESN's who can't make decisions for themselves.
Even emails sent to yourelf get junked in this way.
The Customer Service 'Team' that respond to these complaints has a collective I.Q. of 12 from the responses that you get to complaints.

What a joke. Bas as the others are, for anyone thinking of Broadband from SKY. Think again, you'll regret it, sooner or later.
24th Sep 07 06:09

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Eddy

I had put my Sky system back because it was overpriced rubbish. A month later I get a call from Sky offering me this 'all singing,all dancing' Sky plus system. They would install it for free and give me £20 off my first bill. I buckled and gave in to the presure from my family. It has been a nightmare from the word go. To cut a long story short, I have had six engineer visits, two boxes replaced, new cable outside, someone up on the roof altering the dish, I have phoned the 08702 number til I am blue in the face and I have listened to the automated message so many times that I know it off by heart. I have written 3 letters to the MD of Sky ( no replies of course) and I have even went to the Sunday papers. And yet this Sky plus system still does not work. I can only agree with the previous comments and if you want to form a support group please count me in. Sky are coming to remove it this weekend!
11th Sep 07 07:09

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VONNIE

Yes I agree with all the comments, but it beggars belief does anyone in Sky management care or try and rectify these complaints!! I have had made numerous calls and actually had a customer service rep argue and totally refuse us to be put through to a supervisor then when we did the supervisor was worst than the rep! OMG what a monopoly they have on us oh I miss Virgin so much, hopefully they will be have the monies to supply us who are forced to use Sky.
10th Sep 07 09:09

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Grumpy

After years with sky tv I decided to add sky broadband, what a joke and waste of time. After months of false start dates I have got nowhere, I cant tell you how many times I have rang the department they have the cheek to call customer service ( and wait 20 mins before they pick up the phone ). After getting fed up with it all I agreed with them to cancelled all sky broadcasts to me in June, needless to say they did not cancel so I still had sky in July & August. Now I have received a bill which Im refusing to pay.
They are a complete waste of space, every time I have phoned they have agreed it was their fault and said they would do something about the problem, and lo & behold I receive another letter threathing to take me to court for non payment. Nobody in customer services takes ownership of a problem and follows it through to its conclusion, they just pass the buck. I will never go back to Sky.
7th Sep 07 11:09

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Moggsy

I have written letters and emails to complain about the service I recieved, but Sky refuse to answer my questions. They are the worst company I have ever had the misfortune to deal with. The call centres have the rudest, ignorant and untrained staff anywhere. (surely they wouldn't expect their staff to be this way on purpose. Or would they?) The government must take the partial blame for allowing such a monsterous monopoly to exist.
5th Sep 07 05:09

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Greg

In reply to Johnny, 24th August. Actually, Sky do not have agood product as it is not evolving adequately with the times. The large majority of its shows are repeats. Also, if Sky were not a monopoly, its customer service would be better. It's always the same when a company tries to dominate, poor services, rip-off prices and extremely poor customer service. I wonder how much of Sky's profits are shared among there employees? None I bet. And even if there was, it would only be a pittance as companies like Sky don't like to pay wages. So unless Sky pays Johnny a proper wage whereby he can life a proper life without financial freedom, he should remain quiet!! Come on you other media companies, we all know it won't be long before you blitz the likes of Sky. Hip-hip-Hoorraaayyyy!!!
25th Aug 07 05:08

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Zshgool

Yeah, another big rip-off with Sky is with the Sky-Plus system. If you don't subscribe to there services they charge you £10.00 a month for the use of the Sky-Plus recording facility. What a con!!! After the very fact that you have to purchase the unit they have the audacity to charge you forits use. Let's face it, it's no detriment to Sky whether you use the recording facility or not, it doesn't cost them anything so it's totally unfair to charge for the facility. Let's face it, you wouldn't buy a hard drive video recorder from a retailer and then expect to pay extra for recording programmes, would you? So Sky-Plus is a con and it needs stopping. If everyone with any sense refused to pay, Sky would have to stop charging. Recently, a press release was issued where Sky said they had decided that they were no longer going to charge for the recording facility on the Sky-Plus box because they were losing sales of it and customers too. Now they have gone back on what they said. Let'sface it, BT Vision don't make an extra charge for recording on their unit. Sky programming is not that good either, there is not much on worth recording anyway. And why do you need to record any programmes on Sky? There's no need because they are all repeats and you can watch repeats anytime! It is high time that Sky got there act together. If they don't, the likes of Virgin media and similar corporations will soon place Sky into total insignificance. A quickly may that come!
25th Aug 07 05:08

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Quinn

SKy are expensive and there is hardly anything on the channels worth watching and the majority of programmes are repeats. It costs a small fortune to ring them as they have an 0870 number. Sky should have a freephone number or at the very least a standard number to ring for their customers. WHen you ring you are passed from person to person so that you will stay on the line as long as possible so that Sky can make evenmore profit. I know Sky is a business at it is there to make a profit but there is a difference between a good profit, an excellent profit and an exhorbitant profit! Sky will soon have had its day as there are many other media companies coming up who can really create a fearful competition and that day is not far away. Sky is not a good product for the money and is deteriorating. All they are concerned aboutis putting up the prices at regular intervals and saisfying the shareholders so they can remain on the stock exchange and pull in more greedy profits. But it is all soon to chnage and I can't wait!!!!!!!!!!!!
24th Aug 07 02:08

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Johnny

I am amazed at the comments on this site. Sky is a business, and businesses want to make as much money as they can at minimal costs to themselves. They are not a monopoly but have a large customer base as they provide a very good product. The poor customer service will continue for as long as there is no major competition. I look forward to the day when Branson and hopefully others get a stronger foothold in the same market as SKY. Only then will sky provide the customer service it should. I work for sky and there are ripples of change happening already.
24th Aug 07 12:08

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Johnny

I am amazed at the comments on this site. Sky is a business, and businesses want to make as much money as they can at minimal costs to themselves. They are not a monopoly but have a large customer base as they provide a very good product. The poor customer service will continue for as long as there is no major competition. I look forward to the day when Branson and hopefully others get a stronger foothold in the same market as SKY. Only then will sky provide the customer service it should. I work for sky and there are ripples of change happening already.
24th Aug 07 11:08

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Jay

type in 'say no to 0870' into google, you can name the company you are trying to contact and the website will give alternative numbers to call that are not premuim rate.
24th Aug 07 11:08

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sky_leaver

How rude are skys staff? Well today one called me up about a cancellation and would not let me speak. They kept interrupting and when I asked to not be interrupted and for them to listen to me, they hung up on me. I am not going to let it ruin my day though. Although frustrated, I am having the last laugh by posting on as many forums, repeatedly calling any sky freephone numbers I can and telling as many people about it as possible. It is amazing the response I have had so far and it seems I am not the only person who this kind of thing has happened to. I wonder how long the good old British public will take this sort of behaviour. I recommend everyone cancels their sky subscription and uses freeview instead. what a bunch of losers! they may try to call themselves successful but they obviously only measure it in terms of profits, not customer satisfaction. Viva the TV revolution - the Internet will kill ya Sky. Like it or lump it you rude moronic luddites!
22nd Aug 07 02:08

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Anni

It is really terrible,our broadband is disconnected because of some messup of BT and now it has been nearly 2 months and each time that we call a irresponsible person says in 10 days it will be solved, and the "10 day" has been never shortend since 60 days!!!!!!!!!!!!!!!!!
17th Aug 07 09:08

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Gazman

Well we have finally had sky plus installed. The original engineer turned up who was a rude person refused to install because we had no phone line by the box (so they can download software updates, told him its more likely in the hope I will pay for premium services which I won't), accused me of supplying a false contact number (I changed this number with sky when booking but apparently its my fault it wasn't changed) and then offered to book BT to install a new line (didn't mention the £160 cost of it though). Eventually told him to leave and would contact sky when ready to have it installed.
Engineer turned up today, fitted the box in no time. Connected it via the phone extension lead (£10 at argos) as part of the installation and then disconnected the line. Asked him if it needed to be connected all the time and was told no, when pushed on the updates was told this was done by satellite (lo and behold this is mentioned in my sky+ condition book).
Will wait and see if sky contact us regarding the phone line but get the impression this company are the biggest bunch of con artists around!!
17th Aug 07 11:08

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ZI

whoever is thinking of joining sky digital then DO NOT. the customer service is a joke, a complete waste of time and money, you are only going to create problems and issues for your self?
13th Aug 07 06:08

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Melly

Sky are absolutely ridiculous!!! Their customer service is amongst the worst we have EVER encountered. When you question their billing they have absolutely no idea why they have just charged you twice your monthly amount. Our broadband saga was going on for months until I eventually got tired of waiting for an "invisible problem with our line" to be fixed. Went to BT instead and although more expensive, you definitely get what you pay for. Sky are a joke and if it wasn't for the fact we like the channels we would immediately switch. My advice is to check and triple check anything they bill you for, and don't be afraid to get annoyed it's the only way!
12th Aug 07 03:08

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Frustratedconsumer

Recently contacted Sky by Fax to complain about extra money taken without permission from my Bank Account. Told they would respond in 48 hours that was on the 26th July 2007. Have been through to India and goodness knows wherelse in the world and at what cost.

I simply want £8.40 refunded to my account.

Contacted Trading Standards - they take three days to get back to you!

Stop the world! I want to get off please!
7th Aug 07 01:08

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D R

Sky customer services is pathetic, I booked Sky + an up grade to the old sky, due for fitting as a PM appointment, but I get calls from them yesterday, saying it’s an AM appointment, I then say look in call history, its an PM appointment, agent admits it and guarantees an PM fitting, so I organise time off work then I get a call in morning, saying its a AM appointment and engineer is at my house, Iv been passed all over the place, still got no-where, so I cancelled my upgrade, and the agent dealing with the enquiry was all to happy to cancel it, Sky are no help and a big waste of time, they cant even amend there mistakes and communicate with each other.

Another dissatisfied customer, when are they going to learn ?
7th Aug 07 11:08

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J

We were going to get Sky but now I think the answer is NO WAY. I have read so much negative stuff, even my parents had loads of grief several years back, which I forgot until recently. My initial worry was the many problems I have read about faulty boxes, this obviosly leads to customers phoning, only to get very very poor customer service, if they are luck to get any at all.
6th Aug 07 08:08

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James

I work for a company that measures customer satisfaction for top companies around the UK and the world. I can say for sure that Sky are not one of our clients and from the evidence I have seen cannot possibly do any credible customer satisfaction research. They display some of the worst customer service I have ever seen. The customer certainly does not come 1st with this organisation and so long as they continue to make money (as they undoubtedly will with their stronghold on all good television and sport in the UK) things will not change. Unless there is a serious revolt by their ever-increasing customer base and also some corresponding coverage by the media, I do not see how Sky will ever become the company that we all wish that they could be.
5th Aug 07 10:08

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Darth Vader

I recently rang Sky to discuss my package with them, not knowing I was on a premium rate site. My 30 minute battle with a customer services adviser to reduce my package cost me £1.92p. I now understand that he is there to keep you on the telephone as long as possible to make more money for Sky, so they can continue to increase the extortionate wages of the poor premier ship footballers. Not only do they rip your eyeballs with their ever increasing package prices, but continue to grow their profits through stealth charges such as 0845 numbers. Beware!!!!
10th Jul 07 02:07

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Doc007

Had Sky fitted today while I was at work.

Come home in a great mood until I saw where the Sat dish was!

Smack bang in the middle of my Patio, yes bolted to the ground and next to my outside water tap too!

They have put it where I normaly chill out in the sun!

Played hell with the wife for letting them put it there. Rang them to complain but they said that if that's where the engineer can only fix it too then thats where it stays! The engineer apparently claimed to my wife he could not fix it to my building. He came to that conclusion by tapping the walls with a hammer. It sounded hollow! LOL. My wife pointed out that the same built houses next door had there Sat dishes on the walls, which he took no notice. Anyway complained till I was SHOUTING and demanding to speak to a manger when it was decided Sky would send another engineer out to asses the situation. Coming this Saturday. They better move it. I have the cable going across the ground for anyone to trip over. I have a dog and the dish would just get knocked. Plus we have to sit next to it to enjoy my garden and the sun. Are these dishes dangerous to us if we touch them or sit next to them?

I took a photo of where they have put it, this is the link to the image; http://i89.photobucket.com/albums/k225/garysleeth/Sky2.jpg


Not happy at all with the service.
28th Jun 07 01:06

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Hannah

Sky is officially the worst company I have ever signed up to. Their customer service is diabolical. I signed up for sky t.v., talk and surf back in Feb 2007. I have never been able to receive the Broadband or landline service. This is quite frustrating as the whole point of signing up to the package was to receive broadband and free calls. I have tried to cancel on numerous occasions much to my dissatisfaction. I have been on the phone on hold for a total of 26 hours, since March 2007. When I finally get through, nobody knows what they are talking about. I have tried to cancel as I cannot receive the full service I expected and im being told that I cannot cancel sky t.v for 12 months but I can cancel the broadband......however I signed up to the deal as I assumed I was receiving a full package, (I never even wanted sky t.v).......complete and utter nonsense. Im still a fighter........
17th Jun 07 05:06

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disgruntled in warrington

The worst customer service in living memory. Have been unsuccessfully trying to sort out my broadband, installation since march 2007. It still is not right. Have tried to cancel twice. Got nowhere. Do not know what to do next. Letters of complaint go unresolved. They are just useless.
16th Jun 07 10:06

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PaulP

Had sky + since October 06 and had nothing but trouble ever since due to noisey hard drives.I have had 5 boxes all refurbished rubbish, the last box was the best an Amstrad which lasted four months before developing the same fault,had it replaced on Tues 22 May with a Thomsom box which was a refurb. and yes it had a very noisey hard drive, I phoned the next day to complain yet again and was promised a brand new sky+ box when the engineer arrived this morning Fri.25 May guess what he had you,ve guessed a refurb. so he was told to politely go away.I have finally got a brand new sky + box ( Sat 9 June) after a week off telephone calls my sixth since Oct., this one is a Pace I am hoping this is the best of a bad bunch as I have heard that they are probably the best ( Unless someone knows different) it still has a noisey hard drive but is acceptable compared to the other makes I have had.
11th Jun 07 04:06

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Mr. Angry

Three failures on Sky Plus / Multi-View installation in four weeks...quite a record. Each time I took a 1/2 day off work. First time, the engineer came at the wrong time, the second time they arrived at the London home (which I sold 2 years ago) when the house in question is in DORSET and today they could't get the job done because the Sky encryption card had not arrived. This deserves a gold medal for incomptence!!
11th Jun 07 03:06

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PeakSteve

I've just had my third Sky Plus box in less than 3 years. The previous two developed a progressively worsening fault involving sound and picture sync to be lost resulting in jump frames and muted sound. I have, again, had to pay Sky £65.00 for a "call-out" and have been told by several sources that this is a well-known problem, and many boxes do not even last 12 months!
One could wonder if it is not in the interest of Sky to have this problem fixed if they are taking an extra £55.00 from the punters (£10.00 goes to the engineer) on a regular basis. Isn't this a form of dodgy trading? Just how much money is Sky making out of inadequate equipment???

The Sale of Goods Act states that goods should have a reasonable life-expectancy of up to 6 (yes six) years, (regardless of any given guarantee) and failure to achieve a reasonable period of time constitutes a Breach of Contract. (My Hi Fi equipment is still functioning perfectly after 20 years!)
Cynically, Sky have offered me an extended warranty at an extra £10.00 per month!!!

If everyone with a problem took the time to claim back their (£65.00) costs under this Act, perhaps Sky might actually do something about it!

First step is to have noted by Sky that youy are paying their call-out charge under protest, and may take steps to re-claim it.
10th Jun 07 07:06

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optomistic1

Liars all of them. Had a engineer booked to replace my SKY plus box last weekend - 3rd June, waited for that call with an E.T.A, nice day had arranged stuff to do, but cancelled them due to this installation Anyway I asked specifically for them to phone my Mobile as I wouldnt be in earshot of my landline, which they assured me they had done so on the job sheet....obviously this never happened as I didnt get a call.So I phoned Monday morning spitting feathers that they had wasted my time and accoording to there screen (when faced with an irrate customer, blame the screen, not the person) seems to be SKY's philosophy...anyway apparantly the job was closed at 9.05am !!! due to the engineer being on the doorstep and having phoned on the landline , and all I got from Customer service was, well if it was me I'd have phoned you on your mobile before standing sown the job ! does this sound familiar to anyone..... so I arranged very reluctantly another call for today (10th June), again I've had no call. with an E.T.A and having phoned customer service again to find out from the engineer when he was coming, kept me on the line for 11 minutes trying to phone him/her and I politley ask, as I had minimum credit on my phone if they could call me back.....well the answer was NO, we dont do that. What sort of company is this.... cowboys, So the next step is WATCHDOG. I think now I'm going to Cancel SKY and get them to send me a Freeview card for the boxes I have which will cost me Zero per month !!!! yes by tere agreements they have to send you "freeview cards" as these boxes are initially that !!!!! so if you dont watcht the channels and its not worth the money..... change it and still get all the programmes that you dont have to pay for.

PHONE SKY TODAY (If you can bare it) and get your Freeview card, as by law they have to give you it, then you will be free.
10th Jun 07 10:06

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Stewart1hammer

just had a conversation with "customer services" regarding a useless broadband system. 3 nights without it, 5 hours of being passed pillar to post to be told to complain in writing. SKY BROADBAND IS USELESS - DON'T TOUCH IT.
9th Jun 07 08:06

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Georgie

I discovered this site by accident having put 'sky customer service' into a search engine. The family has just spent a quiet evening at home -our sky+ box has just gone belly up after 18 months. It seems to have developed a mind of its own, refusing to change channels; denying us Sky planner; then suddenly deciding to let us see something we recorded a week or so ago, but then freezing just at a crucial point in the programme. The only way of changing channels is to reboot the machine. I was watching Paul O'Grady when it decided that I needed the info bar at the bottom of the screen. There it stayed, telling me I was watching Paul O'Grady right through the next programme.
I'm somewhat relieved that we didn't spend our hard earned cash on the insurance that we were pestered to take up after the first year. If the gripes I've just read are anything to go by I don't think it would have done us much good. Our old sky digi box is still working well so we will have to content ourselves with aa 12 inch screen and revert to VHS recording until we can find a solution. Ah the good old days!!
9th Jun 07 12:06

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Kithill

I have had four digi boxes since I started sky+ in aptil 2006 they would not supply me with a pace box.Also the warranty is only 2 month if you accept a replcement.Do not accept the boxes that begin with am (crap).
1st Jun 07 01:06

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Doo Jackson

Why does Sky have so many poor performance and maintenance standards?

I am staying with my daughter and flat mate. Since I have been here watching their Sky box it has been changed twice and a new LNB also installed.
The system is not working satisfactorily and despite them phoning your faults/customer service we have not had customer satisfaction. I will shortly be setting up my own home in Sussex and I doubt that I will take Sky. Naturally we will also be advising any friends and acquaintances of poor service and handling of customer issues. The insurance company statistics say one good customer tells no one but one bad customer tells 14 others. You are getting negative advertising free of charge by many people and it is hurting you. I do on line surveys for several sites and lately I have had several to do concerning broadband and TV services and what are my experiences and problems so I tell the truth. This is all for £65 call out fee on your poor system. If you see on a persons history sheet you have had problems and been out then if they call back common sense tells you that Sky is at risk and not doing what they should as why the call ups from a customer.
Big companies have bigger service problems which lead to more negative public awareness.
Service to me is more important than the normal small cost difference on initial purchase or lease.

The voice of reason is not heard here.

I do not need an answer as it will not be sincere customer based assessment but defence of your own good and infallible service.

Too bad, so sad,
Your Dad.
28th May 07 10:05

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Terry

Sky Broadband is a total failure from my experience had nothing but problems, even now after 5 weeks still no email account, I have phoned over 30 times and been past from pillar to post no one seems to have an idea, also had 2 lots of activation costs taken and money taken 3 times in one month from a direct debit instruction, I have given up ,just dont know who to turn to, a complete and utter shambles........be warned
28th May 07 06:05

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PaulP

Had sky + since October 06 and had nothing but trouble ever since due to noisey hard drives.I have had 5 boxes all refurbished rubbish, the last box was the best an Amstrad which lasted four months before developing the same fault,had it replaced on Tues 22 May with a Thomsom box which was a refurb. and yes it had a very noisey hard drive, I phoned the next day to complain yet again and was promised a brand new sky+ box when the engineer arrived this morning Fri.25 May guess what he had you,ve guessed a refurb. so he was told to politely go away.I have had for seven years without any complaints about boxes until I got sky +.I do not know as to whether the 160 boxes are any better, so if anyone knows please let me know.
25th May 07 11:05

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Charl

Sky is a disgrace and rip off. I am paying £60 approximatly a month for sky plus and sky broadband. The sky plus box just crashed down, the red light stays on which means that the sky box is stuck on a standby mode. I need to wait until wednesday for an engineer to come and sort it out.

After 2months waiting, we dont have internet connection. Router was sent to the house twice, they said the first one was faulty. After the second one arrived and didnt work again, they said that our BT line was faulty. We had internet for 3days and now no internet again. They said that there is a problem with the internet in my area and they still dont know when they are going to sort it out.

Unbelievable, disgusting service. Money ripped off!!
24th May 07 12:05

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Les Stewart

Never in all my life have I dealt with such an incompetent company. Customer Service Staff were of very low competence levels which has been demonstrated in my numerous telephone calls to SKY pleading with them to send my a new router for my Broadband. 4 1/2 months I have been without Broadband, and every time I phone, nobody wants to know and I am told a pack of lies.
23rd May 07 10:05

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0

jm

Sky plus is like a ferrari,great fun to use and once youve had it you cant live without it,but,it will leave you stranded,skint and thoroughly pissed off!!!!
14th May 07 08:05

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George

Sky+ box there is no sound when I copy from sky to video or DVD, I have the sky protection plan but can I get anyone out, NO. I have had two Pace boxes and both had the same fault the Amstrad was OK,they just don't want to know as long as they get your money.
5th May 07 03:05

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Bob

"Phone Sky and go on hold" customer support a joke, I had an engineer installer HD and then dropped HD box and Surround sound box on the table ruining table and surround sound box then said it wasn't his fault. Only to be told by Sky that they are not liable it's the "sub contractors" fault. Could anyone confirm this stance!
4th May 07 12:05

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0

I know how

How to record TV.

Use a Happauge WinTV device - Digital TV, capture and save programme.

Generate an Happauge WinTV MPG file.

Use PocketDivxEncoder Version 3.50 to convert this MPG file to DivX (avi format) - It's fast. Don't be misled by its name. Use PC mode. Squashes file down by 4x at least.

Save AVI file to DVD RW disk. Use Deep Burner to do this

About 10 hours of TV can be saved to one DVD RW disk. Cost 35p - 50p I use TUFF DVD disks.

Play AVI on suitable DVD player (an play DIVX avi format) on ordinary TV.

The quality is good. The volume of TV programmes captured acceptable. Costs much much less than VHS video tapes.
26th Apr 07 08:04

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0

ditto

You have no chance suing sky. There lawyers are the best around
13th Apr 07 08:04

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Richard

There are so many stories about these Sky + boxes packing up after a short while. It sounds like they are designed to break up or even can be destroyed by the touch of a button from their control centre. My one could have caused a house fire. I would like to sue them, do you know how I can go about this?
4th Apr 07 03:04

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Warminster

OH MY GOD!!!!! Check you have a filter in place if you are using broadband to the same connection as your sky plus. What they don't tell you is that the one interrupts the other and they instantly bill you for "breach of the agreement" I have just had £138 taken out of my account!!!!!
21st Mar 07 04:03

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0

michelle

sky drew me to them under false pretences,saying I could have broadband free with a one off fee in my package. 3wks later ,7 phone calls later still chasing where it was, I finally got told it isn't available in my area.By then I had moved to sky plus, phone line the lot. I then agreed for easy life to pay a monthly fee to get up and running.3ks later was still waiting for it!! sent letter of complaint and 3wks later still waiting for reply and to top it off they billed me for broadband services this month. Absolute joke, all the staff are useless and you are unable to speak to any complaints manager unless you put it in writing!!!and even they are useless! disgusting services once they have your business.Not so easy to cancel when they have drilled holes in the walls and wires under carpets etc. plus 12 month contract you sign up for!!! only good thing is their sky plus box, just pray that doesnt get faulty!!
15th Mar 07 12:03

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john w

Where do I start..I have sky+ and the box went faulty after 8 months..They did come out and replace the box for a new one.. 5 months later the next box went faulty---unable to record without picture jumping and all channels freezing every other minute..When I complained they said because it was after my first year I would have to pay £70 for an engineer to visit,,Sky equipment that doesn't last a year ..It seems to me that sky have got me by the short and curlies as if they keep sending faulty equipment I have to pay for it to be fixed..2 boxes in 13 months and the bill lies with me..I said I will cancel the contract,,their answer to that was no because I subscribed to sky Broadband... Big companies where the fat cats are getting richer by screwing over the public with faulty goods that they wont take resposibility and fix.... OFCOM and watchdog here I come.....
1st Mar 07 06:03

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docajac

My SKY+ box freezes whilst changing channels.Used to work if I switched off and on again.Recently it has become more often and changes the channels on its own will -about 10 minutes later or so!!!.Could some techo savvy give some tips please!!
27th Feb 07 08:02

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Pottsy

Can anyone help me with my Sky Plus problem? When I'm recording and want to turn over and watch something else on another channel, which the whole point about this system, it just shows as a blue screen with the usual tv blurb at the bottom. Rang Sky and went through the system reset etc but this didn't solve it. I've also done the full system reset that Sky don't tell you about and this also didn't work. I've also taken out and put back in the two Sky receiver cables at the back of the box and they looked ok to me - still no joy. Everything else works such as pausing, rewinding and watching recorded programmes.
18th Feb 07 07:02

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Adz

If you need to ring sky for any reason then search for a freephone number. Play around with keywords such as 'freephone' in google or yahoo and you may eventually find one. Some are out of date and the ones that work put you through to a department that you don't need. However you can always be put through to the correct department and at least it is free! Keep trying as it has saved me a fair amount of money.
18th Feb 07 06:02

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ding dan do

totaly agree with above posters. was offered a package deal, easy to accept, but when the offer ended was charged full price even though I had rang to cancel in time, sky then said they had no record of my phone call
16th Feb 07 01:02

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ding dan do

totaly agree with above posters. was offered a package deal, easy to accept, but when the offer ended was charged full price even though I had rang to cancel in time, sky then said they had no record of my phone call
16th Feb 07 11:02

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0

kc

forgot to mention, I'm actually considering suing them for the grief I've had, sky + broke, can't seem to fix it with a new box and yet won't let me cancel immediately. Therefore paying for stuff I can't use fully.

At one point I had an engineer in my house, with a new box in his van. I had customer services on the phone saying I could have a new box, but because the paperwork didn't match up he wasn't allowed to fit it, he needed to come back later, in a few weeks once the appropriate visits and paperwork had been arranged.

No wonder there are so many complaints. What an outfit.

Not interested in a company that acts like that.

The alternative? Freeview and download those programmes that you like and can't get on freeview from the net - and get them without adverts when they air in the states!
12th Feb 07 12:02

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0

KC

They do use them by default, but there is an issue with them. For example there is a documented issue with amstrad boxes breaking.
12th Feb 07 11:02

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0

wallwizard

sky are a joke.My sky+ box has got a fault and now sky want to charge me £65 to have an engineer to come out and sort it by swapping the box if need be.Well sky want to get a life,they think and this is sky's comments and I quote" Its perfectly acceptable for a box to break and need replacing at 14 months old, you should have taken extended warranty out sir". I pay £60 a month to watch sky and they still want more money of me!
They take your money and when it goes wrong they give you nothing,loyal to their customers,they do not know the meaning.If your reading this and thinking of having sky dont bother ,get cable !!!!
5th Feb 07 10:02

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Mrs Firepicket

Is there anyone else who has had a sky+ box replaced by a "service" or used box by sky when their original and paid for sky+ box has developed a fault?

It says in the contract and guarantee that they can do this and trading standards agree. However, trading standards say that consumer statutory rights overide any guarantee and that if the second box, the " service" one breaks down shortly after the guarantee expires they will be very interested. There is no way of knowing how old the service box is, and how many times it has been serviced. How long does a new box last? Ours lasted 5 months and my mother's lasted 1 year......just outside the guarantee
30th Jan 07 05:01

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0

Big Si

I was let down by Sky's sub-contracted engineers twice, and said I would like a Sky Engineer instead of a sub-contracted company (who had been paid by Sky apparently, but didn't show even when Sky rang them and were told they were on way!) They said I had to wait three weeks for a free Saturday (I work miles from home Mon-Fri) for a Sky Engineer. So the Sat comes, the call comes (a sub-contractor, not Sky engineer!!) - the guy is ill, next available time Monday (not Sunday then??)...so back to square one - still awaiting Sky to call to say when a non-subcontract engineer can be found. Thankfully Virgin ntl will have hard disk in Feb in my area, so Sky's monopoly has gone and I can ride my luck with Virgin....

The only good news I can give you is that as TV supply moves to the internet, Sky's monopoly will be severely weakened further....
28th Jan 07 11:01

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0

gembob

If you call Sky and don't want to waste time going through the automated menus here's an EXTREMELY VALUABLE TIP!!!!
When you dial the number and are asked to press the number keys to direct you "to the best possible advisor" start pressing
0#0#0#0#0#0#0#0# and it should put you through to the next available line. If it doesn't, keep pressing it until it does ring.
This might not get you through to the right person, but they're all as useless as each other so it doesn't matter.
This way you don't have to spend hours on the phone, wasting your money for something that they've done wrong!
Enjoy!
26th Jan 07 12:01

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gembob

We have been charged twice the extra £33 for apparently disconnecting out telephone line from the Sky Digital box, when in fact, we have not touched ANY wires connected to the box since it was installed in May 2006 - everything is where it should be. According to Sky they have not received a callback from the box since June 2006 although each time we have been charged and then contacted Sky they have communicated to our box while we were on the phone to them (in October and December 2006)!
The last time I spoke to them they said it was probably a fault box and said an engineer would contact me to arrange to replace the box....never received that call.
Now we have been charged a third time and although they have credited our account for all three over-charges it is still extremely frustrating to have to take waste time calling them for something that is not our fault. Also the notes on our account say that we keep disconnting the phone line - THE CHEEK!!!
26th Jan 07 12:01

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Paul

My Sky Plus stopped working properly, I suspect the harddrive packed up. I rang up, told it was out of warranty and I'd need to pay £60. Rang back the sales team and told them I wanted to cancel my five year old fall fat subscription. Result - new box installed week after.
12th Jan 07 01:01

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0

Dorbs

I've moved house - they can't install cos of trees. They've taken over £60 form my bank - without my permission and keep sending me bills. Lots of phone calls, lots of different advisors offering to do different things and none of them doing any of it. No replies to letters. Is there an independant body out there who can look into all of this?
10th Jan 07 10:01

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0

nobby

sky customer service is diabolical justbspent 5 hours holdin on on call ques wish Icould ditch sky but am stuck cannot record
5th Jan 07 06:01

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0

SB

Sorry meant to say that when you call sky and have to choose from options, if you go through to the options that take you somewhere where they can get more money out of you they answer the ohone much more promptly. Then just say what you need doing and they can normally sort it out or put you through to the correct department and it seems to be a little quicker
5th Jan 07 01:01

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SB

So we are not alone!! We had the call saying that our Sky+ box is now out of warranty and since then we have had a miriad of problems - shocking! We called Sky to see if we could have our dish moved as the engineer put it on the corner of our house where kids play football in the summer and where we have discovered recently is very windy and the dish moves in the wind losing reception, we managed to knock down the Engineers fee of £65 to half price by threatening to move back to NTL, but considering that we have been a customer for nearly 2 years and been paying £42 or so (plus the odd football match) a month that they should offer some sort of customer service. I have had a mobile with O2 for some time now and each year they offer me a better and better deal to remain a customer - maybe Sky should take a leaf out of their book.
5th Jan 07 01:01

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bjc

So far I have spent 3 days at home waiting for Sky installers to keep their appointments. 3 days since 18th December, without a single call from Sky to say that they would be unable to keep their appointments. Also, no les than 5 hours on the phone to call centres and "managers" (a joke) who have fed me a stream of lies and mis-information. They do not deserve to be in business.
1st Jan 07 09:01

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0

trendo101

I have just spent the last hour trying to get my direct debits sorted, this has been going on since 3/11/06 they keep charging me £4 for every direct debit mandate I filled in then never set it up. I was put through to the call centre not doubt in India as the 3 people I spoke to did not speak very good english they advised me to speak slowly.... I was put through to a manager named Susan Williams??? I do not think that was her name, I was met with abuse and told that I should pay my debts on time then she wouldnt have to take such calls. Does anyone know what to do about the charges and sorting direct debits as they dont.
30th Dec 06 10:12

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0

Chris

Been on the phone for over 3 hours as they will not accept box is faulty only to be told system is down. CONTACT WHOVER THEY TAKE PAYMENT FROM (i.e. bank/credit card) fill out a form and get your money back
22nd Dec 06 04:12

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0

Flattboy

Good to know I’m not the only person who think Sky provide shambolick customer service.

On Saturday (16/12/06), I was advised by Sky that if my subscription included 2 Premium mixes, I would get my Multiroom subscription free.

As this offered real value for money (saving £10.00 on Multiroom) I went ahead & chose to receive: Sky Movies 1, 3, 5, 7 & 9 together with Sky Sports 1 & 3.

Sky’s representative advised me that the change was due to the introduction of & new better services, such as Sky+ & Sky H/D, which reduced the cost of some basic Sky Digital options.

On the 18/12/06 I decided I might as well go for the full package & so rang Sky again.

This time their representative was not aware of Multiroom being free & would not consider honouring the original deal.

As every time you ring them you get differing advice, I decided to cancel my subscription altogether.

The sad thing is, I was prepared to pay Sky £528.00 in subscription costs in the next year, but why should I deal with a company who holds its customer's in such low regard
20th Dec 06 08:12

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0

Pete

Having read the comments containted here I am a little bit relieved. I thought it was only me who was continually being put through the mincer! Recently I received a call from Sky saying my Sky + Box was now out of it's warranty period and thatI now owned it, woudl I like to take out their maintenance package, which I poliety refused and commented to my wife, "You watch the box will start going wrong just before Xmas" ~ Guess what, 4 days to go before teh break and my Sky Box is playing up, Now that is what I call coincidence!!
19th Dec 06 11:12

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0

Whiz

Sky+ service crashed at 5 PM today. I dread having to call them. Many of the service engineers are practically unintelligible. An hour of repetitive testing finally brought the verdict that we will be without service for at least a week!
8th Dec 06 09:12

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0

M

I wish there was an alternative to sky+.

Three cancelled appointments and hours spent on the phone trying to get them to call out is not acceptable to me.

They have no customer service, staff have appaling attiudes and offer no ownership on anything nor do they offer a complaints service.

Sky is a sham, its about time there was some competition for these highway robbers.

The government should step in, all this talk about monopolies and sky are still buying everyone out of teh market.

I will be adding my feedback on the websites I visit to make people aware of how poor Sky is.
2nd Dec 06 11:12

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0

Crowman

Why do you use the USA date format? This is the UK.
29th Nov 06 09:11

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-1

G Sewell

I got sky about 3 month ago and was happy when they told me I could choose sports or movies for 6 months FREE!!! nice one but now the footy season has lost its appeal to me, Im not using the sports channels so I asked to change to the movies and they said "sorry you cant" fair enough so I had a thought and rang them back wanting to keep the sports for free and pay for the movies, they said "certainly sir BUT you will loose your free sports" so they would rather me keep my £20 package than give me movies for more money, Im now confused!!!!
29th Nov 06 06:11

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0

Crowman

Why do you use the USA date format? This is the UK.
29th Nov 06 05:11

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-1

Lieve

So annoyed at this most unhelpful customer service. I told them what I thought my password was and they refused to help me because I had used the word "I think" my password is... and to them it sounded like I wasn't sure. The man hardly spoke English! I could scream!
28th Nov 06 12:11

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0

caroline

Hi what can I say apart fom that if you want to upgrade or pay for a movie your call gets answered quicker than if you want to cancel like me, I called last night and a guy who could not speak very good english cut me off after keeping me on the phone for 30 mins as he did not know how to deal with my call, I then tried to email this morning but that dosent seem to be working either. what to do next im not sure!!!
28th Nov 06 10:11

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0

paul

5 calls averaging 45 mins each, continually piut on hold, engineer sent to wrong address- calll centre unwilling to call back. The biggest joke in service I've ever encountered!
27th Nov 06 11:11

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0

Berto

Where do I start....I'll have a coffee and come back later as I'm not in a good mood thanks to Sky .... monopolies exhibit the same behaviour regardless of their nationality! I'll be back ....
Berto
24th Nov 06 06:11

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0

Irene B

Neil

We have had the same problem with Sky multiroom and the same experience with their so called customer services. We have given up with multiroom after being charged an extra £26 a month for six months because they couldn't contact our extra box. Even though they logged our numerous lengthy calls asking for help in resolving the problem, they refuse to refund this money saying that WE breached our contract. The equipment is in situ exactly where their engineer installed it! We intend to continue to try to get this money back!
15th Nov 06 10:11

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0

Neil J

I have had problems with Sky + multiroom for 4 months now. Sky say my 2nd Sky+ box isn't calling back so they are now charging me £87 a month for the priviledge of haveing 2 sky + boxes. I have phones 27 times and get no where, I have written letters too and even had the engineer out to no avail. I HATE SKY, the call centres are useless my phone bill is through the roof but hey they say I'm only one in a million where they cannot sort it out. yeah right!!!!
12th Nov 06 07:11

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0

JB

Bertie,
I have an address for complaints to Sky
Sky International Limited, 4 Mackintosh Road, Kirkton Campus, Livingstone, West Lothian, EH54 7BW. I''ve now written twice (early October) but haven't had a response yet....
9th Nov 06 12:11

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0

JB

Sky+ not recording - not kept informed after reporting this, called over a dozen times averaging 23 minutes per call - now told not Sky but their system supplier (Chordial Systems) No-one can help or tell me when I will get to record. Lovely people at Sky but it's just not enough!. Now told to ring again in 28 days! Not able to get cable or would tell them where to put the Sky+ box!
9th Nov 06 11:11

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0

Bernard

I've had Sky+ with multi room for some time and it worked OK! but when my old digibox started to play up I changed it for a Sky+ box adding the extra cable of course.The problem started when I wanted to record on the new Sky+ box so I did the usual long phone call and the operator said the download would rectify this and it did. But the original Sky+ box stopped recording. So I started again,long calls,running up and down stairs,card No's ,software versions etc.another download and the one downstairs now works. But, the one upstairs can't record now. Surely this is possible, and does anyone know how I can acheive it!!!
1st Nov 06 03:11

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0

khainestar

I dropped my sky+ box when it became faulty. No one seemed to be able to tell me why it recorded darts over everything on the box. Why it refused to play more than 30 minutes of any stored program and more importantly how much it cost to get it fixed. However if I was willing to pay £65 they would come out and check to see it is was broken. One "help" assistant told me it would be part of the £65 fee, another told me it would be £250 for a new box because that is how much they are. A third told me it would be £150 call out and £65 for a new box.

I now have NTL. It may crash, lock up and play stupid but it is far better than the sky+ hell I was living in.
23rd Oct 06 02:10

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Bob

To add insult to injury - I have sky+ and just stopped the movie package. Now all the movies stored on the Sky+ box I recorded last week are locked and I have to PAY sky to view these movies again. I just came off the phone to a Sky rep about it, now and when I wanted to speak to a supervisor, as this interesting feature was not covered in the T&C's - he told me they were all in a meeting. At 11pm at night? lol.
3rd Oct 06 12:10

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Bob

To add insult to injury - I have sky+ and just stopped the movie package. Now all the movies stored on the Sky+ box I recorded last week are locked and I have to PAY sky to view these movies again. I just came off the phone to a Sky rep about it, now and when I wanted to speak to a supervisor, as this interesting feature was not covered in the T&C's - he told me they were all in a meeting. At 11pm at night? lol.
2nd Oct 06 11:10

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Mike

Coupled with www.cielplus.com card www.coolstf.com make a product TSReader which is a viable alternative to SKY plus...
28th Sep 06 03:09

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Paul

He might think of using this www.coolstf.com and give up on $ky plus box and use his PC.
28th Sep 06 03:09

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Woo

Bertie.

Topfield do a unit that does exactly the same as sky plus. It's called the TF5800PVR and you should find it if you tap it into Google. Admittedly it's fairly expensive but I'd rather give my money to them than Sky.

I've had Sky plus for a year now and it's only now working after three new boxes and shed loads of lost recordings, etc.

As soon as I can afford it I'll be making the switch to the Topfield. It's had amazing reviews and it's not Sky!
26th Sep 06 04:09

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Ropper

Try paying the £10 Sky+ subscription and I think you'll find it'll work. You can;t have Sky+ with just the 'bare minimum'
14th Sep 06 05:09

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bertie

Can anyone recommend the best alternative to Sky plus?? A stroppy "technical support" woman who was no help whatsoever just put the phone down on me when I asked for the complaints address.. they've been telling me the phone line's not connected for months tho the phone engineer says it is.. and when I write to explain I ust get yet another form letter saying "your phone line's not connected" LIfe's too short!!
13th Sep 06 10:09

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Joe

I'll take a tip from Mark and tell Sky to STUFF IT where the satellites don't shine. It's getting far to expensive,plus the amount of adverts is worse than ITV. Now with HD tv, you have to PAY for that ON TOP of your subsciption, nothing but pay pay pay.
6th Sep 06 03:09

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Mark

Chill out about foreigners Save! I would work in a call centre if need be. The problem isn't the nationality of the person on the other end of the phone, it's if they are able to help resolve any problems...which in this case obviously didin't happen. Wow! talk about paranoid! Save our Jobs is seeing waves of immigration being responsible for everything!
6th Sep 06 02:09

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Save our jobs

Fairly typical of large companies that employ foreign labour cheaply to do the menial jobs. Mark knows something about that, don't you mate? Fancy a bit of that call centre stuff do ya?
6th Sep 06 01:09

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Mark

Doesn't suprise me at all Kevin, this is typical of such firms..I myself gave up my Sky account years ago because of their ridiculous charges, poor service etc. I advise you do the same...you can survive without Sky.
5th Sep 06 11:09

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