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Sky Plus and regular Sky have both proved to be a waste of money and time as far as I am concerned. I started in happy, positive mood by installing a dish on top of my roof which is 5 stories up, scaffolding erected to bring the cables down and into the correct locations, engineers cabling under floors and connecting up to a central internal box, and a shiny white Sky Plus box installed.
I took out a contract with Sky Plus but found I never used it and I didn't really need any of the programs so I cancelled and went over to simple digital reception. During the works to install Sky the existing aerial was wired through the Sky dish and the four TV points in the house therefore now all go through the dish in order to get a sky or digital signal.
To my surprise after just 12 months and a week the Sky Plus box died. A fuse had blown in the house and that killed the box and it was no longer under the year's guarantee. My engineer came to disconnect Sky and get me a digital signal for the one digibox installed in one room. I then ordered an ordinary Sky box, instead of another digibox because I enjoy Euronews very much and the digibox doesn't access that channel.
It took 10 days to arrive and finally the engineer came over to install it; another pocket of money down what was becoming a much larger financial drain that I had ever anticipated. The next problem was with Sky - I had to cancel the existing card for the Sky Plus and get a new card. This took three weeks to arrive, at this point I had to start a new contract for signal and free to view only. This started up a month of aggravation, telephone calls, letters, their demands, threats, etc. It was a battle on my part to convince Sky that I no longer wanted a contract for any pay program with them.
Now, less than six months later my Sky box died, last night - no power outage, no accidents, just a quiet death.
I no longer want Sky anywhere near me. I will get a digibox for my other TV, and eventually a digital TV. However, I am now sceptical about all this new TV technology - I believe that many of the basic concepts involved in the new age of TV reception revolution are seriously flawed and there is no proper regulation or watchdog. The government needs to step in and take some form of stand on this to help protect and advise us of our rights.
For me, well, I am getting used to watching less and less TV. Maybe that is no bad thing. A good book beckons on the nearby table.
By: Jackie
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As long as everything works all is good to very good but as soon as something goes wrong it does not matter who you write to no body takes any notice including Mr. Murdoch present chairman Mr. Darroch the customer service Executive Mr. Mark Anderson-the sky staff does not know if he actually exits.
I ordered sky Plus in August and only lsat week they completed the contracted after so many letters and telephone calls the engineers called in 7to8 8 times in 2 months and some of them did not even know why were they here.I wonder if through this gripe column If I can get some body at Sky to reply to my letters.
I wanted SKY MAX. I took advantage of that "recommend a friend" deal that was on over xmas, I'd already run thru a few things with the agent on the phone whilst at my mates (so I have witnesses) - it was this few weeks later that led to the problems..... I cant have MAX. Why? I asked - they said "your area has run out of capacity, we're waiting for an upgrade" - I'd just shelled out a fortune to have my phone line restarted, purely on the basis that I COULD have MAX - I was asked "Did they not run it thru the postcode checker?" I answered "what postcode checker".... so cue longer and longer calls, waiting, passed from pillar to post, then I was told that I could have the phone, net, and sky for 28.00 per month......
Soooo......
All goes well, until this month - January 2009. I get the first bill. They've already taken 17.50 (which I think was the agreed monthly amount after some bartering and me mentioning that as they hadn't checked their area for suitability, it was MIS-SELLING, therefore ILLEGAL) - I have a bill for 38.00 and it appears that is what my contract and DD's have been set up for.... No way.
I am fed up with SKY already, They promise so much, and yet FAIL in every respect. I am on with Trading Standards as I have been misled from the start.
; )
If you need Internet with market-leading speed and reliability just let me know: rick@euphony.net
With all these HD Channels coming out, these types of boxes including Sky+ will eventually become obsolete.
Between Sky TV and Santanta Sports it costs £678 per year to subscribe to watch sports channels.
£520 per year for Sky Sports. (Maybe higher for their HD Channels and set up charges)
£158 per year for Santanta Sports. (Plus a £20 connection Charge)
The UK allows this to happen because OFCOM are failing to aqddress these issues.
Noel Sherlock
I have sent e mails to :allcustomercareescalation@skyb.com which is an e mail I was assured would be dealt with only for the e mail to be returned as a technical problem at sky end and will not accept any e mails forwarded to them.
So as I can't make any contact it is my intention to cancel my sky/internet/talk talk subscription by cancelling me direct debit. Maybe then someone will contact me and ask why I have stopped paying my subscription. I really look forward to that. BT will offer a better service and at a cheaper cost.