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Something that is starting to annoy me about business today is the lack of regard these so called employers have for their employees.
I will start with the common one, you can work like canal horse all day long and not once will a manager come over to you and say 'You now deserve a pay raise well done.." Nope, you have to approach the matter with facts and figures and Christ knows how many other hoops they need you to jump through when you go for that 'performance and salary 'review meeting'.
Which brings me on to the next thing, these annual performance reviews. Oh lets 'tick boxes' to say how well you preformed these past few months. Bad reviews are pointless, but they always seem to focus on the bad parts of what you have done, or not done... If you have done every single little thing that's expected of you then apparently you haven't done well enough. You need to give it 110%, you need to adapt to new ways of thinking, and you need to tick all the right boxes. In fact you just need to sit there and shut up whilst listening to all this BS.
These companies are so quick to go go with you on the good times and dance around with you when you make them tons of money! But when you have a downer, and you feel like you're banging your head at a brick wall, call after call and no one is buying, or you no one wants to buy your services... that's when your employers turn on you. And it's not the market you're in, it's not the fact the world is royally screwed for money at the moment, it's not the fact that people do have peaks and troughs in their career or just generally all year round... Nope. It's YOU apparently. You're not trying hard enough and you're not putting in the hours. You're not giving it 110% and you're not doing blue sky thinking, building strategies and business plans, and all the other tripe you get asked to do. It's ALL YOUR FAULT!
This is precisely why companies are failing now in a recession; they are not looking after their own. People will have good and bad days. Nobody will ever be 110% and no one gives a crap about business plans and blue sky thinking and prizes if you hit your targets, or dare I say it 'exceed' your targets. Targets are another issue. What the hell is a target anyway? If you're constantly setting KPIs and targets for people and they are constantly failing then maybe, just maybe it's not the people? Maybe it's your stupid unrealistic targets!?
When they're done with you, they then screw you over on holiday pay, or pay in lieu, or commission or they send you a nice little threat letter saying 'If you steal our business we will take you to court'. Lovely, so not only do companies want to squeeze your life, cause family feuds and make you generally seriously depressed. You leave and then you can't do you next job effectively because of the same problem. Brilliant. Oh and whilst they're using you, they're also screwing their customers... Welcome to 21st century business.
By: Derek
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Another is to take a red pen and a ruler, draw two diagonal lines across each page, and write an appropriate comment between them.
Individual Contributor to have positive impact on the overall team level customer satisfaction.
Success Criteria
Customer Kudos, Satisfaction Comments shared by customers in the SatMatrix survey returns.
Demonstrate empathy by acknowledging customer’s business challenges and urgency of the issue(s), providing the customer a solution.
Individual Contributors are expected to adopt the organization’s vision working towards the achievement of goals. Individual Contributors are empowered to make the right decisions for the customers and their teams. It is important to establish and keep career goals in mind as skills are improved upon and new skills are acquired.
Consume team and organizational communications to reflect on the vision of the organization and how you can make an impact.
Seek information on new roles and opportunities for job diversity.
Sharing of “best practices” and examples of good behavior during individual and team meetings.
Employees are motivated to go the extra mile to provide exceptional services.
Employees are eager to take their training since they understand the importance to them and their future success.
Move from a silo organization to a more collaborative environment where we work together as a group to resolve issues. Our goal is to build a sense of community with our coworkers and customers to demonstrate the value of the strength of a collaborative community.
To enhance the customer experience and contribute to a seamless and collaborative organisation that works more effectively with customers.
Leverage Customer Success and Relationship Management program to identify various customer communication channels, build relationships with both internal / external partners, generate sales and licence revenue and increase success of customer.
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Please stop these obnoxious powermad fools from trying to bully people into buying stuff they don't need. And stop them abusing their employees. We all know it's pretty much slavery. Please do something because mimum wage is a joke and we aren't actually in the victorian age anymore.
Amen
In my experience, the criteria chosen for reviewing can be manipulated. God help you if you have no upper management friends.
In every single review im told that im great, I could be a manager, I could get promotions etc - but only if I start dressing like every other office bimbo and drinking till I fall over with the bosses... this despite the fact that I have made it clear on several occaisions that doing so is against my faith .. HR doesnt give a damn and because im a convert to a faith - ive been accused of milking it - and not being geniune because im white and the faith I follow is from the east...
then on top of all that- there are no yearly pay rises, I cant get commission becuase to earn the programme I work on doesnt allow me to meet all the criteria...
then on top of all of that - im given barely 20 days holiday a year- which I have to use if I need to go to a medical appointment - and at least 3 of them are taken from me for xmas!!!
there is no pension, no sick pay, the company want a huge amount of work out of me for only the bare basics of what the law requires them to give me .. and because of the crappy economic climate I cant find a better job so im stuck for the forseable...
welcome to the life of a 21st century slave ...
What they found was that they could measure those who sucked up to the system, yesmen. Those with true skills and knowledge were not wanted; they were not system people. Society did not want non-compliants.
Banks and bankers have fully demonstrated the artificality of gain and economic progress. nasty people end up on luxury yachts in the Mediterranean or Caribbean.
Arrse-licking, brunoiserie, brown-nosing rules.
The above are all techniques employed by HR departments to fck staff over. Graveyards are filled with more than their fair share of indispensable people...
On a personal level I think I might have made a mistake going to Uni...if I could only perfect living happily on a minimum wage!
"Now is the time for the 'Slaves' to collectively rise up against them before it's too late."
Ok, you first
ahforfoukessake
Thats why I tell colleagues in jobs Ive had not to work themselves into the ground being a superhero. You'll not get promoted and/or paid more if you're that good in your position if you're "irreplaceable" by the bosses' reckoning. Moving on to targets,
my mother was falling behind in her job as night shift shelf stacker(9pm-7am) as they are expected to do more at her local sainsburys as there's no customers to distract them unlike daytime staff.
She had a problem that developed along her arm(carpal tunnel syndrome) which made doing it harder and they kept having performance reviews of all her colleagues and they said "you should be unpacking x number of cases per hour" failing to take into account the stackers are not machines set to an hourly spped rate with no breaktimes or need for food/drink to keep going. Every time she got close to the number required, it would be put up so she'd still be behind by same amount.
Eventually they fired her for not keeping up. many of her co-workers thought it was out of order and many have since left since the company treated a lot of people like crap in general for varying reasons.