34 comments Add a comment
My gripe is the waste of money by the Government on deluding the UK public into thinking that they can protect themselves against persistent unwanted sales calls on the telephone by registering with the Telephone Preference Service.
This so-called service has little effect, as we are still called regularly by local firms trying to sell us double glazing, cavity wall insulation, loft insulation, computer maintenance services and various other services.
Worse than that many of these organisations introduce themselves fraudulently. For example the loft insulators' opening line is usually: "Hello Mr. Roberts, I am a Government Grant Advisor calling about the energy efficiency of your home."
While this is true' in that the job title of the tele-sales staff is "Government Grant Advisor", these people are not employed or authorised by any government department. They work for ordinary commercial companies and are supposed to sell their employers' products by implying that this is either legally required, or paid for entirely by the government.
Similarly the computer sales people will say that they are "Microsoft Support" although they have no connection with Microsoft Inc. They will also imply that my computer has sent messages over the Internet to them indicating that it has some problem requiring professional intervention.
SO what does the Telephone Preference Service say?
A complaint to them will be recorded. And there it ends; they have NO enforcement powers whatever. If there are many complaints about a particular company then they will notify the Information Commissioner.
However, they will not accept complaints without the name of the offending company; they will accept no complaints if the company takes the precaution of masquerading their sales call as a "survey"; they will accept no complaint about any company telephoning from a call centre not physically in the UK.
Well... What a useless waste of public money they are I'd say!
By: Charmbrights
Leave a comment
Just put a new complaint today, given them all the information they require and within 1 hour got a reply saying they could not investigate. What a bloody waste of time. These people earn a high Salary at our expense to do absolutely nothing but forward a report ever now and then to ICO.
Why are they even in existence when you can complain directly to ICO or OFCOM.
They ask for the name of the company and their address then tell you they don't keep details of Companies. I think they are more of a nuisance than the caller.
Also, a few weeks ago somebody called, obviously Indian, can't remember what he was calling about, but I said "sorry, not interested". He rang again, and went back to his script, so I said "stop calling, we're with the TPS". He rang again, I said "Why have you rung again, I asked you to stop calling". Back to the script. I put the phone down, he rang again. "If you call again I'm reporting you to the police", phone down. He rang again, I shouted "That's it, I'm reporting you to the police". He didn't call again!
Then there's "Microsoft" who call about my computer problem every so often, the ones who are doing home security reviews in the area, and the people from "boilers on benefits".
Unfortunately I have to agree that trying to report a call is a nightmare.
"you do realise I am registered on the TPS?"
"so you don't want to be called again?"
"no, you shouldn't have called in the first place"
"YES I KNOW" .....
says it all, they know the TPS has no bite!
Below is the standard email response you get from TPS if you make a complaint.
You get this even if you give the company name and the telephone number used to make the call. What they are really saying is that the TPS cannot, or will not, allocate resources to investigate.
You may as well forget the TPS and do what I usually do: Subscribe to the 'caller id' service (free if you use VOIP from Vonage) and only answer those calls where you know the caller. Other calls go to the answer machine or voicemail.
Sometimes it can be fun to answer the cold callers just to wind them up.
"Thank you for contacting us about the unsolicited direct marketing call you received on a telephone number you have registered with the Telephone Preference Service (TPS) or Corporate TPS (CTPS).
You may already be aware that the TPS does not have the facilities to know which companies are calling you and therefore relies on the complainant to ascertain this information upon the receipt of an unsolicited direct marketing call.
Despite our best efforts, TPS has not been able to ascertain valid contact and/or address details to raise this particular complaint. Please note that even on occasions where a company name and/or telephone number is supplied TPS may still be unable to ascertain valid company details if during the course of our investigation the company name and/or telephone number supplied is found to be fictitious. Please note that TPS does not have the facility to track or trace telephone calls that you have received.
Although we have been unable to raise this complaint against the offending company we will include in our regular report to the Information Commissioners Office (ICO), they are the body responsible for enforcing the Privacy and Electronic (EC Directive) Communications Regulations 2003.
Complaints investigated by us are referred to the ICO and are incorporated into their investigation into nuisance calls. Your information will help the ICO to direct its resources against those organisations that are causing the greatest nuisance. Information about the action the ICO takes can be found on its website at https://ico.org.uk/action-weve-taken/nuisance-calls-and-messages/ .
The ICO has and continues to issue fines against companies for making unsolicited direct marketing calls to telephone numbers registered with TPS."
I mean, I decide today to report a persistent cold caller and what do I get? Some waffle about automated dialers. FFS!!! I already know that. What I want to know is: what is TPS going to do about that? If it's nothing then shut up shop and stop robbing the public with your hollow words. It's ridiculous, really!
Companies within the UK are meant to load a text file with barred numbers, provided by the TPS into the dialler when the dialler is loaded, but some diallers will run for some weeks on these loaded numbers, and if your outside the UK you don’t have to oblige.
Large UK companies get around it by outsourcing to say India, and passing the responsibility on to the company outside the UK to find new customers.
e.g. for every new customer you find we will give you £5. but they don’t provide a calling list.
The dialling of millions of numbers is very cheap e.g. you only pay with an answer and because they buy block answering they get it very cheap e.g. 100 answers for 1 pence.
Moreover you often cannot trace the caller as the dialler doesn’t have a 1471 trace.
BT loves it because they make money and cannot be held responsible for who calls you.
UK companies love it because they don’t decide who gets called.
And foreign companies love it because they don’t give a stuff about calling you.
Just one sale can be very beneficial and normally thousands reject for each person that says yes.
angrybord