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Do you get service with a smile at Tesco? Maybe some people do, but not always I think! I recently visited a branch of Tesco at Coppets Lane in North London with my little girl who is only four years old. We finished our shopping and went to the checkout where the cashier said ?Hello!? to my daughter.
She is very young and a little bit shy. As it happens she is also a bit wary of adults so she didn't give the cashier a reply on this occasion.
?Excuse me?? said the cashier, ?What are you supposed to say if someone says hello to you?? She then said ?You are supposed to answer back, so where are your manners?? Once more she said to my daughter ?Hello? Now what are you supposed to say??
Fair enough if had she been joking, but she was being deadly serious! She then (unbelievably enough) launched into a tirade of how bad mannered and impolite my daughter was. Come on for goodness sake, she?s only four years old!
I replied that my daughter had been taught not to speak to strangers and obviously this shows that she has in fact been well brought up. As a result of all this my little girl was quite understandably very upset. I don?t usually complain about anything, but on this occasion I called the store to make a complaint about the cashier.
Unbelievably the reply I got was ?Oh, she is usually so friendly and she's alright with customers.? I understand some people may hate their jobs and I half expect some of the staff to be rude, but not to small children. This experience has left a bit of a sour taste in my mouth.
I think it's about time Tesco (well, this particular branch anyway) sent their staff on some proper customer service type training courses on how to deal with members of the public. I shall definitely stick to Sainsbury?s for all my shopping from now by the way!
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Anagrams for TESCO SUPERMARKET....
-Storekeep Scum Rat
-Temptress Cake Our
OK I was bored!
And don't let me catch you anywhere near my stores again or I will be very,very cross!!
This should read service with a bit of spit from Tesco,
We have complained several times about staff at the checkouts licking their fingers to dispense plastic bags or paper money,DISGUSTING, all we get is a stock reply "it will be dealt with by the local manager"
Nothing is done, this disgusting habit continues
We really don't want saliva on our money and food and bags thank you very much,
can you hear me Mr Tesco!!!!
Still, you were treated badly and this is unacceptable.
When I got home, as expected, the eggs were broken, which was purely down to the way he threw them in to the bag during his mini strop (I did check them before check out and held them separately and safely on my short journey home).
I appreciate that not all of the staff at Tesco are like that, and that it must be a tough job at times dealing with difficult customers as well. I was just a bit annoyed because it is my local, he would have recognised me as I often go there, and I always try to do my best to wish them a nice day and be as considerate as possible, especially as they look so miserable. His behaviour was rude and totally uncalled for.
Just one persons bad behaviour can be enough to make customers want to move on! Tesco, sort it out! You have a lot to learn from other supermarkets, in many ways! If your staff are generally that miserable, maybe you should ask yourself why. I also hate the way you have your staff checking out other customers at the same time. It's rude to the people who are paying you and keeping you in business!
"Have you got a clubcard"
"Have you got a clubcard"
"Have you got a clubcard"
"Have you got a clubcard"
"Have you got a clubcard"
Stop asking this irritating question over and over and over...if I had one (which I will never have) I'd present it to you.
Same as McDonalds: "would you like fries with that?" If I want fries, I'd ask for them.
Why can't people be allowed to think for themselves. While we still can.
Samson (Delilah's too busy to post)
I was in the local Tesco and when I got to the cash desk I spoke to the cashier who then promptly left her position. Her manager came across and served me explaining that she wouldn't because I am English!!!
No apology for it though.