144 comments Add a comment
Due to new business commitments I was forced to use a different garage to the one I would normally use in Rochdale for my MOT. When it failed on just 2 wishbones and rear shoes, I thought fair enough and that was quite reasonable, after all it was a P reg Ford Fiesta.
I bought the parts and had to wait a week for them to be able to do the work (this included an oil change). After dropping car off at 10:20 and picking the car up at 4:45, I was amazed to find that I was being charged £294 in total with labour standing at £229 + vat. I thought that this was a bit steep and when I questioned the bill I was told that the job required six and a half hours labour at £35 per hour.
Now the young lad that was doing the work would have been on at the most £10 an hour, so how can I be charged such a ridiculous amount. Surely for a garage to charge this rate the mechanics should be able to do these jobs in half the time?
I know full well that I could have taken the car to any garage in Rochdale and paid £75 for all labour; probably no more than three hours at £25 an hour. I am fuming over garages like this ripping people off.
He then capped it off by saying spending £400 repairing a car this old was not wise and I would be better off part exchanging the car for something newer. Nice of him to mention this after robbing me blind! At least Dick Turpin wore a mask before ripping people off. My personal opinion, if you find a good local garage then stick with them!
By: Robin barstools!
Response - Robin Barstool sorry you had to wait a week but this is due to a full appointment book with returning satisfied customers, happy to pay £35 per hour. You failed to mention that the car required 4 other jobs to pass its MOT, including failing exhaust emission test. We then had to carry out a full MOT as re tests are no longer permitted. MOTs can not be carried out by trainees. All this work required six and a half hours labour. You provided us with your own cheap parts which took longer to fit. The work was carried out professionally and to a high standard. If the vehicle was satisfactorily maintained instead of being neglected for twelve months your bills would be a lot smaller.
Leave a comment
When he looked outside it was tipping it down with rain so he agreed to have the wiper fitted, wilsons told him they had done a quick check on the vehicle and it needed new tyres and a service , my father in law disagreed with them and told them it had just had a service and new tyres had been fitted for the mot. They presented him with a bill for £180 pounds to replace a wiper blade and arm they didn't even check that he would agree for the new arm just that it needed it.
This is an age old problem caused by dodgy garages and the car owners lack of knowledge with mechanical problems.
I assume the mechanic examined your old car and simply said it's beyond economical repair, then 'oh, by the way we (the garage) have this car going cheap'.
If that's so then what should have happened is the mechanic should have given you a quote to examine your car (this could be I'll take a look for free or it will cost £100 for me to tell you what's wrong), and after that examination he should have told you exactly what was wrong with the car and possibly given some rough guidance on the cost to repair. This quote would be an estimate not a fixed sum.
You can then make an informed decision as to whether the car was worth fixing. (also be aware any garage could charge you a reasonable amount for leaving your car on their forecourt).
The fact that this all happened is back ground to any case you have with the owner of the garage. Because, any employee working for a company must not complete private business without it being expressed up front that, that is what he is doing and with the agreement of the employer.
In other words your car is no good, but I have a car here I am selling privately and the owner of the garage is happy for me to do this, and the price is x
Failure to do this inferred the car was owned by the garage and would have led any subsequent purchaser of the car to believe that's this was the case, and this is miss-selling.
The owner condoning the selling of vehicle on his property does not absolve himself of responsibility just because he and the mechanic had a deal to allow his employee to sell cars using his property.
Therefore you have a case against both the garage owner and the alleged seller of the car even if it was privately owned.
So your case: Make it clear to the judge or magistrate that:
1. You were not given a quote of the likely repairs to your original vehicle.
2. You were conveniently sold a car with a 5 day MOT that was clearly not road worthy (the idea that an MOT is only valid until you drive off the forecourt is not true. In law any product purchased even second hand cars must have a reasonable safety and reliability period even low cost cars.
3. You were not told by the mechanic it was a private sale.
4. You saw no signs or notices on the premises that this would be a private sale.
5. You receive an invoice that was not correct (the sale is void if the wrong invoice is given otherwise what have you bought. You could have bought the wrong car and if you wanted to push it you could ask the garage owner for the car with the reg number on the invoice). That might solve the problem.
6. In your opinion its clear that you were sold a car with the firm understanding it was being purchased from that garage business and that the car even though it had an MOT – produced by that same garage – was clearly not road worthy.
By polite to the magistrate and he/she should see reason.
If the case against the garage owner cannot be proven you may receive compensation for him allowing private sales on his property that imply its his to sell.
Hope this helps.
Stumbled on this site can anyone advise me.My car was towed in to a garage and told that is was beyond reasonable repair. But I was told this by the mechanic not the owner and this mechanics went on to sell me a car that just passed its mot 5 days ago. When driving out of the garage I returned it in poor state ie: brakes metal to metal knocking on steering and also lots of other problems. I was told by the mechanic he would replace the brake disks and repair the steering I said no I would like my money back he refused. I took the garage to court and the judge said the mechanic was to blame and I would have to start a claim against him and advised him he would be liable. In court the owner of the garage said all his staff could buy and sell cars for their gain on his insurance and said one side of the forecourt was for the mechanics and the other for the garage.Also the mechanic produced in court a print out from a computer of the bill of sale signed and dated by both parties with the original date from when he bought it and this was not the original nor a copy but a print out that anyone could have done. Now there's another twist this print out is the wrong registration. Being the fact the the owner said all his staff could buy and sell cars should he have a poster explaining this to the public because how was I to know if I was dealing with the garage or the mechanic.I have an appeal date on the 20th December 2013 I have been in touch with some insurance companies who informed me this could be against the law and could be known has fronting.
love to hear from anyone
mickclare73@gmail.com
This made me so cross that Kwik fit would try to charge me for these items. I'll never go there again for anything...rip of merchants!!
Do you know the old saying about keeping your mouth closed and appearing stupid rather than opening it and removing all doubt?
Steamhammer