Sky TV and broadband complaints

I I can not beleive that people are so angry with SKY I just thought it was me, what a waste of time and effort. I phoned SKY 3 months to get the SKY+ what a performance, I waited and waited for someone to pick the blasted phone up, when they did I gave them all my details and bingo after all that I was now officially a SKY customer, all I had to do was wait for my TV SKY card, they were going to deliver on the Saturday morning between 8 and 1oclock,( The Problems happened). I tried to get the customer service could I get them could I hell !! well finally I did and he was so arrogant was WILLIAM some MANAGER he was, I told them I am taking this to COURT you have done wrong not allowing me a CARD after you said that I could, After talking to my Solicitor he said I was right in going to see him they have breached a contract not only on their PERFORMANCE but also on REVOCATION OF OFFER I don’t know what it means but apparently it’s a big thing if you have proof he said with the proof that I have got it’s a win win situation for me. SO SKY HOW MENY MORE PEOPLE HAVE YOU DONE THIS ON TOLD PEOPLE THEY CAN HAVE SKY AND THEN TOLD THEM “ OH NO YOU CANT “ After you have re-placed the money you have taken from them They cant say to you, you have not had the terms and conditions through so no contract has taken place well it has!! as soon as you agree and they say welcome to SKY and all information has been passed that’s A CONTRACT…… TAKE UM…. I HAVE….

Sky Contract "BEWARE" they breach them, I had all the agreement with them and whilst awaiting my TV card WHICH DID NOT COME FOR ALL MOST 1 WEEK, I telephoned them it was then that they told me I could not have it due to an out standing bill which by the way "never existed" this was told to me after I made a contract and my contract had been posted to me and all exceptence had been agreed, plus taken money out of my account. I have taken legal action on this they had revoked the offer and put my money back in my bank. By Law this can not take place once a contract has taken place and both parties have meeting of the minds a contact has been made BY LAW THEY CAN NOT CHANGE THERE MIND hence REVOCATION OF OFFER". so BE CAREFUL with the COMPANY I had canceled my previouse service provider because they did not have the decency to contact me over any discrepencies that may have taken place ( basic law you need to know ) Even if someone offers you something and you accept it DOES NOT HAVE TO BE WRITTEN it can be a VERBAL CONTRACT.. MASTER OF THE ROLES Lord Denning... If you shout over a lake of an acceptence and as you are shouting back your answer of YES and a plain flies over and the person does not not hear you the contract IS STILL VALID..... Please beware of sky they THINK they will get away with it THEY WONT......

After a mix up (skys fault) with Direct debits where they insisted on taking money from an 0old, closed bank account my sky talk, sky viewing and braodband was stopped, I rang up, sorted it out, paid the bill and was told that my service would be re-instated within 4 hours... 3 weeks later my sky talk is STILL blocked, after ringing them a total of 26 times and getting told somthing different everytime I am absolutely livid!!!!! Some of their staff have even suggested that I dont know how to use a phone properly and insist that my line is active even though its not!! I have applied to move my phone and broadband service to Talk Talk and have cancelled my sky tv... terrible service, absolutely shocking!!

Hello, Im having a complete nightmare with Sky TV. Only been a customer for less then 2 weeks and im already thinking about cancelling. They have cancelled my broadband before it even got set up. I sat on the phone for 2hours and 30 mins last night, still got no-where. Ive emailed today...still nothing. At one point last night, I was on hold for 45 mins....still nothing. Has anyone got an email address I can email my complaint too??? Someone who will really care??

I have been a loyal custumer of sky for years with sky +.I asked to go upgrade to sky hd,I waited 3 months,and had to pay for the box (obviously) but also £35 to fit,which took 2 men 2 minutes,all they had to do was change the box.3 of my friends,as new custumers,got there whole instulation fitted free,and had thers within 7-10 days.They did talk me into sky talk,which behold,they managed to sort out within days.I will serve my 12 month contract,leave and just use freeview.

Having been a sky customer for 18 years I find the whole experience a rip off I have had trouble with my sky box and can only say that the engineer was supurb but it is a pity that the rest of the company can not match up to this level. You do not value your customers at all and are only interested in giving new deals to new customers which I find ver frustrating . So as of today I am no longer one of your customers. ARE YOU BOTHERED. NO

Hi I tried to get a help in setting up my sky remote control for my new TV. I called Sky customer services as was greated by a lady by the name of Audrey at the Livingston office. She 1st told me that I needed a model number which due to the position of the TV I was unable to provide and then she told me literally to get off the line If I was not able to provide here with this. I was absolutely shocked at her response. I asked her why she was being rude and to my suprise she informed me that she was trying to save on my phone bill ! I told her that I was very disappointed with her behaviour and he attitued and asked her fro her customer services managers name or her extension which she refused to provide. I told her that she ought to get herself a job, obviulsy not in customer services. I have never had a person so rude that I have dealt with in customer services.

people working at sky have no idea what they are talking about they need to be trained in this country people are idiots! you just have to deal with the robot crap and then tell them exactly what you want....., I cant even record any programs.....

sky tv is absolutely rubbish, some good programs but very slow, no space, there is never any single and it is so expensive. the company is extremely slow and expensive and as soon as you move houe you have to pay all over again for some man to plug a wire together which we could of done, the phone lines are very un helpful and they do not have any contact with bt, they should have a deal with them as sky and bt have no idea what they are doing, they are very slow and expensive companies so do not give them any money

Why do these people never answer the phone? When they do they put you through to a robot who takes your details - then you get transferred to another 5 or 6 departments who ask the same detail time and time again - all the while there is the most annoying amateur keyboard tune and message playing in the background saying "thanks for calling sky and thanks for waiting" So far my record for trying to get through to them is 2hrs 4 minutes - this is the most apalling service in the world!!

...to all the people out there having problems contacting sky (like me) I can give a suggestion how to speak to someone at sky within reasonable time...

...follow the painstakingly slow walk through/long costing phone call options...

...navigate to the "cancel exisitng sky policy", am sure they will be the first to answer your call, its typical, if you ask for any help you dont get it, if you threaten to cancel your business with them they help! what a bunch of complete a$$holes!!!

Since we moved to SkyHD 18 months ago and many complaint phone calls plus three replacement boxes, they now feel I am being unreasonable in with holding the final £35 payment by way of compensation. They offered £15. We have spent more than that listening to music on hold, being cut off and returning calls when they fail to call back. They have no concept of customer service, Sky engineers that visit are just as frustrated with the support they (don’t) get from Sky. With each transfer within the organisation you have to explain all over again. I am very disappointed. Great site, I feel better now!!