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Cancelling a service when you no longer need it should be painless and straightforward. So why on earth is it so difficult to cancel a mobile phone contract and why do they make us jump through all these hoops to do it? I have paid for a mobile contract for nearly 18 months and was required to give a minimum of 30 days notice which I duly did when I called them today. However I have been told that I need to ring back on a certain date otherwise I can't cancel my contract!
The difference between this date they gave me and today is three weeks. By the way, I haven't actually used the phone at any point during the last year due to the fact that it was lost somewhere at home. I was happy enough to pay the contract off after I was not given any help regarding replacing the handset I misplaced (I realised I would have to buy a new one).
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