Can I just cancel my mobile phone contract?
15-March-2010
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Can I just cancel my mobile phone contract?

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Cancelling a service when you no longer need it should be painless and straightforward.  So why on earth is it so difficult to cancel a mobile phone contract and why do they make us jump through all these hoops to do it?  I have paid for a mobile contract for nearly 18 months and was required to give a minimum of 30 days notice which I duly did when I called them today.  However I have been told that I need to ring back on a certain date otherwise I can't cancel my contract!

The difference between this date they gave me and today is three weeks.  By the way, I haven't actually used the phone at any point during the last year due to the fact that it was lost somewhere at home.  I was happy enough to pay the contract off after I was not given any help regarding replacing the handset I misplaced (I realised I would have to buy a new one).

I have to ring back in three weeks time...

It makes me quite angry actually the way these mobile phone companies only seem to be interested in new customers, they couldn't care less about keeping their existing customers happy.  They have already tried to sell me a new mobile phone contract twice and I have given them a resounding NO each time.  They told me I could solve the lost phone problem with a new phone and contract.  But if I want to leave them I have to ring back in three weeks time and put myself through the hard sell again.  It's either that or I keep on paying them each month.

Cancel mobile phone contract

I have memory issues and have already told them reason I can't find the phone (it's in a safe place - so safe Ive lost it!).  I'm basically worried that I'll be hijacked into paying more if I phone on the wrong day.  I just wanted to ring up and cancel my mobile phone contract - it can't be that difficult can it?

By: Topsyturvy UK


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How do I cancel an orange mobile contract due to 'NO SERVICE' displayed all the time
*gibgerbee35  12-Mar-2010 20:59

 
beak simcar register it as stolen and dont continue the contract say cancel then done, dvzproductiuons was right that is a second way of canceling exsisting account.
*3simcard  26-Feb-2010 10:40

 
smash the phone bring it back in and say it is broke I dropped it etc, then they say we can repair if for a small fee or if insurared free, say no thanks then they will give say do you want to cancel exsisting account say no then all done
*dvzproductions  26-Feb-2010 10:39

 
Does anyone know how to unbar a cellphone. Its a samsung C3053
*Fadiela  02-Feb-2010 12:17

 
Hi. I would like to cancel my altech autopage contract very soon. Is it true that I may have to pay a cancellation fee of over R3000? This is terrible! I felt so lucky when they called to offer me a cellphone contract as I was thinking of opening another account ANYWAY. Sadly, I do not feel so lucky anymore. This sucks and so does their service. All I want is to get out, NOW!!!
*Fadiela  02-Feb-2010 12:11

 
In regards to julie's comment the company are right as u have seen the product u were happy with and u accepted it if it was something wrong with goods different. For example if u bought a car signed all the agreements and tested it before agreeing to the purchase u couldn take it back cause u dont like it cause u seen a car u like better in the garage down a road. And plus no company likes giving money back. If it was done over the telephone then u be covered under dsr (distance selling regulations) where u have 7 days to return it this is because u haven had the option to see the product and test it before purchasing it
*Zoe j  24-Jan-2010 00:49

 
On the comment with no coverage with t-mobile u have a 14 day period when u take the contract out that if u find when u accept the phone u have no coverage when u took it out that v are able to return it also as it is a mobile it not used for a specific place it mobile so u may not have coverage in one or two the areas but majority u will and also the t's and c's provided reflect this worth having a look. Also this the same with all networks
*Zoe j  24-Jan-2010 00:35

 
I need to cancell my contract, firstly I lost my sim card,secondlly nothing was deducted from my account but I was receiving funny messages from MTN ,now I have lost my phone. So I to cancel the contract and pay what ever I am suppose to pay
*Beauty  21-Jan-2010 12:52

 
I get no signal at all either at home or at work and T-Mobile won't let me cancel my contract... it is absolutely no use to me whatsoever. People always have to leave a message and then I get charged a fortune to listen to my messages! I think it is unfair that they won't let me out of the contract. Has anyone out there managed to cancel a cotract because of no or poor coverage?
*Smudge  30-Dec-2009 12:10

 
is it possible to just go to your bank (local branch natwest, etc) and ask them to remove the contract from your account?
*Damien  17-Oct-2009 19:37

 
The reason you are stuck with contracts is because you have not paid off the handset.

You can't get a handset for free (or reduced) under the agreement that you will stay with the company for 18 months and then cancel !!

What are people thinking !!!

The only reason you got the phone in the 1st place is because you promised to be with them for 18 months, if you cancel you owe the company the rest of the agreement fee to pay off the handset.

Why is this hard for people to understand????

You are not tied to a contact for the sake of it, it's because you own something that you haven't paid for, THE PHIONE !
*Makin U C Sense  05-Oct-2009 14:00

 
Took out 24month contract on Friday 2nd October 09 had phone 4 days need to cancel. Took it out with Phones4u they refuse and say they dont have a cancellation policy only 7 day Peace Of Mind for internet orders ONLY.
*julie  05-Oct-2009 11:24


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