Can I just cancel my mobile phone contract?
02-September-2010
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Can I just cancel my mobile phone contract?

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Cancelling a service when you no longer need it should be painless and straightforward.  So why on earth is it so difficult to cancel a mobile phone contract and why do they make us jump through all these hoops to do it?  I have paid for a mobile contract for nearly 18 months and was required to give a minimum of 30 days notice which I duly did when I called them today.  However I have been told that I need to ring back on a certain date otherwise I can't cancel my contract!

The difference between this date they gave me and today is three weeks.  By the way, I haven't actually used the phone at any point during the last year due to the fact that it was lost somewhere at home.  I was happy enough to pay the contract off after I was not given any help regarding replacing the handset I misplaced (I realised I would have to buy a new one).

I have to ring back in three weeks time...

It makes me quite angry actually the way these mobile phone companies only seem to be interested in new customers, they couldn't care less about keeping their existing customers happy.  They have already tried to sell me a new mobile phone contract twice and I have given them a resounding NO each time.  They told me I could solve the lost phone problem with a new phone and contract.  But if I want to leave them I have to ring back in three weeks time and put myself through the hard sell again.  It's either that or I keep on paying them each month.

Cancel mobile phone contract

I have memory issues and have already told them reason I can't find the phone (it's in a safe place - so safe Ive lost it!).  I'm basically worried that I'll be hijacked into paying more if I phone on the wrong day.  I just wanted to ring up and cancel my mobile phone contract - it can't be that difficult can it?

By: Topsyturvy UK


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I purchased an mobile phone on the Internet through
www.businessmobiles.com
they instructed T Mobile to send me to contract phones with VAT it should have been only £16.50 per month times two
Now it seems to have gone all wrong with taking out my accounts £70 one month now this month is another £65 this mouth
three times have rang them up on this issue and are seen to not get anywhere can you advise me John steeples Nottingham
jasteeples@yahoo.com 01159841899 07882589036
*John Steeples  08-Aug-2010 21:26

 
I am having problems with virgin mobile. My mobile has had to be replaced 4 times and the still insist on sending me the same model of phone. I told them I was going to citizens advice and they are still no help. I think they dnt care as long as they are getting money from you. Oh and my mobile is only 3 months old and they keep trying to fob me off. My advice is stick to pay as you go its less hassle.
*mandym  04-Aug-2010 21:59

 
my husband had a laptop and dongle stolen we rang and canceld the cotract as he no longer had it the told him that he had to pay the whole 18month that was left on the contract ,when he refused stating that he was not getting a sevice, he said he will get a solicitor involved as he was disputing the contract ,they put a default on his file he now has no way of getting any credit for the next 6 years its a nightmare, he paid the bill to get them of his back but has made no difference, they put sattisfied against it but its still on the file so no one will touch us.. this was all done without our knowledge ,we have contacted many companys over this ... otelo mobile phone ombudsman,watch dog , etc etc we are going to fight this all the way to court if we have to .. thanks for reading.hope it may help you.
*david  08-Jul-2010 20:55

 
I am having the same problem with 3. In the end I cancelled the direct debit and let them take me to court. I will explain this to the judge and let him decide.
Whenever you try to phone they leave you hanging around in a very lengthy queue and paying to talk to them unless you also have a mobile phone with them.
Just cancel the direct debit and let them take you to court.
They were very quick to spot the direct debit cancellation. I only cancelled two days ago, and my payment was not due for 4 weeks.
*Daniel  13-May-2010 19:37

 
? ? ? ? ? ? ? ? ? ? ? ? ? its confusing. all I want 2 know is if I can cancel my phone contract. not a long boriing story
*confused.com??  22-Mar-2010 13:59

 
How do I cancel an orange mobile contract due to 'NO SERVICE' displayed all the time
*gibgerbee35  12-Mar-2010 20:59

 
beak simcar register it as stolen and dont continue the contract say cancel then done, dvzproductiuons was right that is a second way of canceling exsisting account.
*3simcard  26-Feb-2010 10:40

 
smash the phone bring it back in and say it is broke I dropped it etc, then they say we can repair if for a small fee or if insurared free, say no thanks then they will give say do you want to cancel exsisting account say no then all done
*dvzproductions  26-Feb-2010 10:39

 
Does anyone know how to unbar a cellphone. Its a samsung C3053
*Fadiela  02-Feb-2010 12:17

 
Hi. I would like to cancel my altech autopage contract very soon. Is it true that I may have to pay a cancellation fee of over R3000? This is terrible! I felt so lucky when they called to offer me a cellphone contract as I was thinking of opening another account ANYWAY. Sadly, I do not feel so lucky anymore. This sucks and so does their service. All I want is to get out, NOW!!!
*Fadiela  02-Feb-2010 12:11

 
In regards to julie's comment the company are right as u have seen the product u were happy with and u accepted it if it was something wrong with goods different. For example if u bought a car signed all the agreements and tested it before agreeing to the purchase u couldn take it back cause u dont like it cause u seen a car u like better in the garage down a road. And plus no company likes giving money back. If it was done over the telephone then u be covered under dsr (distance selling regulations) where u have 7 days to return it this is because u haven had the option to see the product and test it before purchasing it
*Zoe j  24-Jan-2010 00:49

 
On the comment with no coverage with t-mobile u have a 14 day period when u take the contract out that if u find when u accept the phone u have no coverage when u took it out that v are able to return it also as it is a mobile it not used for a specific place it mobile so u may not have coverage in one or two the areas but majority u will and also the t's and c's provided reflect this worth having a look. Also this the same with all networks
*Zoe j  24-Jan-2010 00:35


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