Cold callers can go to hell
19-November-2008
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Cold callers can go to hell

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I'm sure we've all been there before.  You've just got in from work and sat down with the family to have tea, or maybe your relaxing by watching some TV or a film.  Suddenly, the phone goes and you feel compelled to answer it, after all it could be something important, you just don't know.  But no, it's another bloody cold caller with a survey or trying to sell you something!  Grrrrr...

The last thing I want is to be pestered by cold callers

When my working day is done the last thing I want is to be pestered by cold callers trying to wheedle some business out of me.  I really feel that it is an invasion of my privacy and they're taking up my valuable personal time, time I'd rather spend with family relaxing than answering inane questions.  When my dinner is interupted by some telemarketing company trying to sell me something, I can only be polite to them for so long before I've had enough and hang up.

Fed up with cold callers, frustrated

Here's what happened the other night around teatime.  Yet another kitchen sales person who wanted to come out and do a survey called us.  My husband took the call and I distinctly heard him say "No thanks, we're not interested", very politely at least five times before hanging up.  Lo and behold, within the hour the same company rang us back again.  This time it was the supervisor who went into her long spiel and asked us why we didn't want a survey done, "Surely there's something that you would like to change in your kitchen?" she said.

That's the thing about cold callers, they're quite thick skinned and this one was no exception.  Clearly she wasn't about to take 'No' for an answer, so after being terribly polite for the first eight minutes, I told her that she shouldn't presume that my kitchen wasn't perfect the way it was and could she not call me again.  She then had the audacity to say "But if you want to change something in the future, you will give is a call wont you?"  Well I had to bite my tongue at that point because a few choice replies sprang to mind.  "Not on your life" I said and then hung up.

Thinking about the sheer number of cold calls we receive I'm actually quite perplexed.  We aren't in the phone book and I've signed up to the telephone preference service (TPS) so I'm quite puzzled as to why we still get so many calls.  I do shop on the Internet and occasionally sign up for offers etc., but I am very careful and always check the appropriate boxes so that my details aren't sold or forwarded on to telemarketing companies.  Something is going on though and a system is broken somewhere, because I still get pestered by loads of cold callers.  Perhaps they've started dialing randomly now or something?

Another thing that really bothers me is when they don't get my name right.  If they're trying to score some business, the least they could do is figure out how to pronounce the name of the person they're calling.  A fair amount of them are from foreign call centres so that explains it I guess.  I've had so many different pronunciations it's unbelievable.

By: Joyce


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If you're listed on TPS, get the name of the company that is calling you and repoert them to the TPS. They will then be fined. Very simple.
*Older and Wiser  24-Oct-2008 16:16

 
Just say no and put the phone down - easy. My ten year old can do it!


They won't ring back - if they do just repeat and never wait for the response.
*Mike  22-Oct-2008 16:24

 
Companies only make these calls because the say we want them to!! This activity will cost the companies something. They have been doing this for years. We moved in about 12 years ago and it soon started. In the end we must have been getting upwards of 20 cold calls per week. Then TPS came along, thank God!
So they only do this because it pays! If we kept hanging up, ticked the no marketing box on applications, registered with the T.P.S, were wary of what you are being asked in surveys - "do you mind if we contact you about similar products and services that we think might interest you?" etc then it might stop. It's OK to say No thanks!!! Even your average High Street bank tries it on these days, you're being attacked on all fronts. It's regrettable but sometimes getting annoyed with these companies is quite understandable - they have no right to iinterfere with your life, you only get one go at life so why let these locusts waste yours?
*Bulldog  17-Oct-2008 11:13

 
You should ask them where they got your details from as they do have have to tell you this, you can also ask them to remove your information from their data and o not pass it on anymore. This should stop the call then. We have TPS and we have no problems at all.
*mother with attitude  28-Sep-2008 09:17

 
Oh dear.... yes I've got an understanding with all my friends that they do 3 rings and then ring me again after a moment. It's like my secret knock so I know they aren't unwanted calls. I do regard it as an invasion of privacy, but more broadly (and I realise this is an extreme line) I think most of sales in any form is a joke - on the principle that if people want something they tend to go and look for it, not wait for someone to approach them, and it speaks volumes if people cannot sell their product without ringing people up individually.

I have a "three strikes" rule with cold callers. The first time I tell them No thankyou politely. The second time I say no thankyou more firmly. If they persist a third time, I hang up / walk away.

In my previous company I overheard some call-centre training going on. There was much talk of retaining "control" of the conversation, and "objection handling". Let's not forget that at all times we are in absolute control of the conversation, we can hang up. Handle that objection!
*SKDM  14-Sep-2008 10:47

 
We seem to get a few cold callers on the phone who slip through the net. When I mention to them that I'm on the TPS they instantly hang up - result! My wife just hangs up when she hears the pause after she's said 'hello'.

We have just moved house and still get calls for the previous occupant. I said that she no longer lives here and the caller says "just a minute"... then turns her tactics on me!

As for cold callers to the house, I'll only entertain the ones doing surveys if it's convenient with myself. Charity beggers can get lost because in todays climate, charity starts at home. Sky TV are big on house callers, all with bizarre Eastern European accents, we had 3 in one week! You'd think the satellite dish on the side of the house was a giveaway.
*Youthful Griper  26-Aug-2008 16:35

 
Invite them around, for a survey and when they have finished, just say no thanks and show them the door, it works for me, or answer the phone and put it on the side next to it,
*have fun with the callers  26-Aug-2008 00:40

 
We are on it Id, and still get pestered constantly. If we make the mistake of trying to explain that we are on the list, we have then made the fatal mistake of engaging in conversation, and you waste more precious time.

If you are one of the cold callers I have been rude to, I apologise, I usually just say I am sorry I am very busy and am just not interested right now and put the phone down, but occasionally, when I have been expecting an important business call (I work from home) and have busted a gut trying to get to the phone before the answer machine cuts in, I have been known to let forth with an expletive or two.
*Nikki  25-Aug-2008 12:28

 
I am a cold caller - and before you instantly hate me, let me say I hate my job! Most people in the office are similar to myself, young people who are doing the job until something better comes up. Althouh we are annoying, at least we are paying our taxes and are not claiming benefits!
Please remember that we are still people and are just doing our jobs - the reason that we are persistant when we call is because we have our supervisors/managers constantly breathing down our necks to make sure we reach sales targets.
Being shouted at over the phone is a horrible experience, and this form of abuse wouldn't be accepted in any other profession. So please just be polite and say you aren't interested in anything over the phone and then say goodbye so it is clear to us that the conversation is over. (If the cold caller in question is rude to you, then report them to their manager!)
If you don't want to be called, put your name on the TPS database - this will greatly reduce the amount of cold calls you will get, part from the illegal companies who may ignore this list. If your name is on the TPS, don't get angry with the caller - tell them that you are on the TPS and ask them to take your details off their own database. If you get another call from the company, don't get angry as it really doesn't help the situation - just ask to speak to the manager or supervisor and explain the situation. After this, if you get any more calls, report them!
*ld  24-Aug-2008 12:26

 
Thankfully, in Canada we will soon be able to take our numbers off cold callers lists Yay!
*Freya  12-Aug-2008 20:00


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