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Orange pay as you go, well it's great until you're right the middle of a phone call and you get a text message to let you know that you have sixty seconds of credit remaining. The text message somehow ends the call, even though you've still got credit left. Unfortunately you don't get to finish your conversation and you then don't have enough credit to phone the person back. That sixty seconds has just been wasted - thanks Orange!
This has happened to me before and I'm fed with being cut off mid conversation. Of course I then decided to ring customer service to complain, but ended up stuck in their endless automated menu system instead. You get to top up your credit, report you're phone stolen etc., but that's about it. Where are all the customer service people?
Can't they just put something on the menu that allows you to speak to a real person, because at the end of the day that's all I wanted to do. I don't want to sit here pressing numbers and waiting to hear more options. I'm sure I'm not the only one that gets fed up being stuck in a loop, transferred from one set of options to the next. You know how it goes... press 1 if you want this and press 2 to continue, or option 3 to go and join another endless queue. Arrggh!
I'm guessing that this is just a way to cut costs in the area of customer service. Why should it cost you to phone customer service? It never used to cost anything to ring them in the past.
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