Cheap flights, stung on excess baggage
17-May-2008
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Cheap flights, stung on excess baggage

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My gripe is the ridiculous Ryanair excess baggage policy.  Lots of people use low-cost airlines these days because it’s a cheap way to fly and we can all do without the frills when we want to go and see family.  However, be warned, sometimes travelling with a no-frills airline can cost you more than you think.  In particular, pay attention to your baggage allowance or you could end up paying a hefty surcharge for those suitcases on your return trip.

Ryanair excess baggage policy

Back in the good old days a few kilos here and there didn’t matter, but at some airports and with some airlines they count every kilo and will quite literally come down on you like a ton of bricks if your baggage is overweight.

I travelled from Stanstead to Valencia with family this year for Christmas by the low fairs airline Ryanair.  We packed as light as we could and between the five of us had two suitcases and one piece of hand luggage each.  We had no problem on the outward journey as the suitcases weighed 15 and 20 kilos each and the hand luggage was around 10 kilos which was the recommended weight.  Generally I have found that the check-in staff are quite agreeable.  A small discretionary surplus is to be expected and overall it often averages out as sometimes the hand luggage is light or one or more of the items of baggage I the party will be light.

On the return journey we pre-paid for one extra piece of baggage at cost of £10 to accommodate Christmas presents and souvineers bought whilst on holiday.  We considered the possibility that we may be slightly over the limit of 15 kilos, but probably not by much and as it wasn’t a problem on the outward journey we proceeded to the check-in desk.

Imagine our surprise when the Ryanair employee checked our baggage in and handed us an excess baggage receipt and instructed us to go to the desk and cough up an extra 80 Euros because the combined excess weight of our suitcases was 10 kilos!  Bear in mind that there were five of us travelling and between us we only had three suitcases.  She even held back a boarding pass until we came back with the stamped receipt as proof of payment.

The whole experience left me mad as hell and we weren’t the only passengers to suffer this fate.  The people in line in front of us ended up re-packing their suitcases to try and escape the excess baggage penalty.  Unfortunately we couldn’t do that as she had already billed us for the extra kilos and was ready to move on to the next load of passengers.

Cheap flights, but they’ve sure found another way of screwing the passengers out of money.  Why can’t they be a bit more lenient with the weight allowance?  I can understand that the restrictions are there partly for safety reasons, but I do think in this case the check-in staff were a little bit harsh.  Maybe they really should start weighing the passengers as well.  That would make life interesting!

By: Kenny


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I will never travel with ryanair again and I wouldnt advise anyone else to!
*ladylaura  01-Mar-2008 22:48

 
Ryanair treat their customers like filth and this is generally known and well documented.

Michael O'Leary is an arrogant bombastic loudmouth who runs an incredibly succesful and profitable business.

If you don't like him or his airline, don't travel on it. There are plenty of others. At least Easyjet treat customers with dignity.
*MikeP  07-Feb-2008 10:18

 
I quite agree with McFly! There are too many moaners today who expect to pay nothing to fly abroad and also receive 5 star service in the process! As he rightly says...it was only a few years ago that cheap no frills flights were almost unheard of and you'd have to pay a couple of hundred quid for most short haul return flights. We've never had it so good! Stop moaning and research your baggage allowance before you depart! It's not rocket science, there is no secret agenda...it is all there on the airline web sites. If you don't like the service provided, don't use that airline again.
*Mark  04-Jan-2008 21:06

 
Even with baggage fees you couldn't have gone to Valencia for the price you paid with Ryanair compared to only 10 years ago. If you had the foresight to check in three bags for your return it would have only cost you a fiver so you can't compain to Ryanair for your complacency and bad planning.
*McFly  04-Jan-2008 15:14

 
I don't think just because you are travelling with a discount airline they should treat you badly. Baggage handling is an important part of travelling. The contractual conditions for such handling should be made plain in the ticket when one buys it. Included in the contract should be a plain statement of how long you are expected to queue to drop your baggage. Heathrow airport sounds like a third world one. I shall try to avoid it.

I refuse to bring presetns for friends family or relatives. I expect my baggage allowance to be 25 Kgs as standard.
*Frequent Flyer  31-Dec-2007 10:42

 
I fly to North America a few times a year and do it mostly on low-cost airlines (unless there is a deal). I pack as little as possible and can usually make due with just a carry on and buy what I need in terms of extra toiletries (and I'm female). No hassle waiting at baggage pick up, no weight to worry about, and no wondering if my bags will be lost. Yes, it means you can't buy loads or bring people presents, but it avoids the hassle. If I have to bring luggage, I use the smaller suitcase because its hard to go over in weight with it. If you're flying discount air, you have to be prepared to play the game.
*Leanne  31-Dec-2007 09:32

 
I have to complain. I have been travelling by air for more than forty years now, but this years tops them all for passenger discomfort and stress.

Today I travelled to Heathrow Terminal 4 early in the morning. British Airways and other airlines could not give a damn. British Airways makes you queue for 1 hour in a cattle market just to drop your bag. It doesn't matter if you have already booked online, you are merely a lump of meat to them. I exclaimed I was bloody disappointed by the wat I had been treated to the baggage drop operative. He told me that if I swore again I would not be allowed to travel. What an indignity!

Then we queued for another half-an-hour to go through security.

Then we suffer the commercialism of airports with rip-off prices in so-called "duty free". Did you know BAA themselves own half the shops as a monopoly in the airside zone? What a crooked arrangement! We have such useless laws in this country to protect the consumer.

Don't bother complaining to the people in power: they just don't want to know. The operatives have no power, their supervisiors have no authority. The system is one where everyone who counts is hiding from you as they are really scared.
*Buggered  30-Dec-2007 21:18

 
Here is a useful page that has links to the baggage rules for most of the European airlines. It may help others avoid costly mistakes.

http://www.allcheapflights.co.uk/Travel-Guides/6/Airline-Luggage-Allowance
*Paul  30-Dec-2007 19:00

 
Easyjet are just as bad. £6 per hold luggage or £8 at the airport. Expect to pay for things nowadays, nothing is cheap anymore and no real bargains around unless you are on the internet all the time and have gone cross eyed or your blood pressure has gone off the scale, trying to book a 'deal'.
Just play the game, wear all your clothes on the flight, don't buy anything on the plane and complain when fat people don't pay extra for their weight. Or stay at home and eat as much as you can to join the fat people who seem to benefit from the airlines bargains.
*we're all doomed anyway  30-Dec-2007 10:00

 
Well done ryanair I say.

WHY only go with two cases, their was five of you, so each take their own, Problem solved.

the RULES about overweight baggage is there for a REASON.

Bet you don't do it again.
*nikki  30-Dec-2007 04:18


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